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Troubleshooting NL/ML - ML\MCL setup - 5 rooms

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Tarch
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Tarch Posted: Mon, Dec 17 2018 2:50 AM

Hi all, attempting to get some expensive equipment working again as a present to my father. He has a fairly comprehensive B & O house system here in New Zealand which has:

  1. Cost buckets to purchase and install new about 5 yrs ago
  2. Started humming like there was interference about 1 yr ago (at least)
  3. Stopped producing sound in any room other than lounge about a week ago

From what I can tell there is no longer an NZ agent so I'm trying to troubleshoot what I can.

The setup from what I can tell is:

Room

Speakers

ML/MCL Converter

Controller

Other

Kitchen

2 inset roof speakers

Yes & NL/ML Converter

IR Receiver (cover falling off)

 

Lounge

2 x wall speakers
1 x subwoofer

?

  •  
    • >

Beovision 11

Front Outside

2 x square wall speakers

Yes & NL/ML Converter

IR Receiver

 

Side Outside

2 x square wall speakers

Yes & NL/ML Converter

IR Receiver

 

Hallway

2 inset roof speakers

Yes & NL/ML Converter

IR Receiver

 

These all work with a Beo4 remote. I have previously had the Bank & Olufsen app working on my Android phone which still recognises:

  1. Kitchen NL/ML converter
  2. Beovision 11 TV

The house Ipad still recognises a "Beosound essence" as a sound output option but I do not know which physical part that is.

The Beovision 11 has Apple TV integrated. Ideally I would like to set this up for him to be able to play spotify on the TV, and have sound in other rooms. As easily as possible for a tech illiterate man. In particular I would like a way to see the volume levels of every room at once. He would quite consistently turn the speakers up to max, not hearing anything, then press play on his iPad.

Where do I start troublehooting this? I have labeled each ML/MCL converter and am trying to identify which controls which room.

 

1990
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1990 replied on Mon, Dec 17 2018 7:09 AM

Wow, this is quite complicated arrangement. Never seen so many NL/ML-Converters in one installation!

I'd recommend downloading the BeoTool-app to check the status of all NL-devices. Maybe you can share some screenshots of the results of the app.

Each NL/ML-Converter has its own ip-address with which you can enter a settings page.

Then some standard questions:
- Has anyone changed the network after installation of the B&O equipment 5 years ago? > Are all converters on the same network? Is the physical network still intact and cabling working correctly? And the cabling from the ML/MCL-converters to the speakers?
- Which app is installed on the house iPad?

Millemissen
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That table can’t be right.

There is absolutely no use for a NL/ML Converter in a room with a set of speakers (not to speak of 5 of these).

*If so installed, the dealer has made a lot of money there 🙄 Or he somehow had to use an existing homenetwork installation instead of a ML-bus.

Are you sure that you don’t mistake these for the ML/MCL Converter aka BL Passive or the BL Active.

In that setup only one NL/ML Converter would be needed - as a bridge between the BV11 and the (assuming) ML connected rooms with the ir eyes/speakers.

You mention a ‘BS Essence’, but do not show it in the table —- ?

My guess is, that there is one NL/ML Converter and a ML-cable going to the respective ‘linkrooms’.

And it seems, that there is no ML-audiosystem involved (but probably a ML Powerbox instead)

Please clarify - it seems kind of odd to me!

(Could you post a pic of these converters?)

 

MM

There is a tv - and there is a BV

Master123456789
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Could there be a ML/NL converter with a gaming adaptor, to make wireless net? So you have wireless masterlink?
I have my self also thinked of that idea.

Carolpa
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Carolpa replied on Mon, Dec 17 2018 1:14 PM
Millemissen:

That table can’t be right.

There is absolutely no use for a NL/ML Converter in a room with a set of speakers (not to speak of 5 of these).

*If so installed, the dealer has made a lot of money there 🙄 Or he somehow had to use an existing homenetwork installation instead of a ML-bus.

Are you sure that you don’t mistake these for the ML/MCL Converter aka BL Passive or the BL Active.

In that setup only one NL/ML Converter would be needed - as a bridge between the BV11 and the (assuming) ML connected rooms with the ir eyes/speakers.

You mention a ‘BS Essence’, but do not show it in the table —- ?

My guess is, that there is one NL/ML Converter and a ML-cable going to the respective ‘linkrooms’.

And it seems, that there is no ML-audiosystem involved (but probably a ML Powerbox instead)

Please clarify - it seems kind of odd to me!

(Could you post a pic of these converters?)

MM

There is a tv - and there is a BV.

a NL/ML converter van also be used as a “BeoLink active” kind of device in a NL setup.

So not strange at all
Carolpa
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Carolpa replied on Mon, Dec 17 2018 5:57 PM
First check the lan cables and switches and/or router. Maybe a switch doesn’t work anymore.

Then go to your router and check out the ip addresses of the NL/ML converters.

Type one of these IP’s in your browser (be sure your on the same network). Can you access the BLC (= NL/ML converter). Do you have the credentials to login?

Millemissen
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Carolpa:
Millemissen:

a NL/ML converter van also be used as a “BeoLink active” kind of device in a NL setup.

So not strange at all

I know = of course!

That is the readon why I wrote”

If so installed, the dealer has made a lot of money there 🙄 Or he somehow had to use an existing homenetwork installation instead of a ML-bus.‘

Which means, if there is not a particular readon for it (e.g. a non-existing ML chain), it would be overkill imo.

MM

There is a tv - and there is a BV

Tarch
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Tarch replied on Mon, Dec 17 2018 9:51 PM

I must say I still don't know what equipment there is - this was just based on my best guesses. All network equipment for the entire house (excluding speakers and IR receivers) seems to be stored in the lounge cabinet, under the Beovision 11.

There are four black converters which I'm pretty sure said ML/MCL converter. A photo is linked. Each has:

  1. Two grey cables. Each grey cable has a large strand (power?) and a smaller strand (signal?)
  2. A power input
  3. A black cable I think is signal input 

In the next cabinet there are four silver, sleek looking boxes with no model name I could see. It looks like this one though that has a rubbish photo and ours are around 10cm high. I took these for NL converters.

I say BeoSound Essence as that is the name of the wifi speaker accessible on the ipad. I don't know if this represents another network device.

I will look to get screenshots from that Beolook app in a few hours

Thanks for looking

Tom

 

stefan
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stefan replied on Mon, Dec 17 2018 10:02 PM

Sounds like an MCL setup updated to Masterlink, then updated to NL. With BV11 and Essence as av sources, an NL-ML converter connected to to 4 BL passives connected to passive wall- and ceiling speakers.

Stefan

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stefan replied on Mon, Dec 17 2018 10:15 PM

Forgot the MCL extra speaker kits....

Stefan

Millemissen
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stefan:

Sounds like an MCL setup updated to Masterlink, then updated to NL. With BV11 and Essence as av sources, an NL-ML converter connected to to 4 BL passives connected to passive wall- and ceiling speakers.

Stefan

Which comes close to my assumption:

‘...Or he somehow had to use an existing homenetwork installation instead of a ML-bus.‘

Will be hard to sort that out remotely from the forum 😏
MM

There is a tv - and there is a BV

Tarch
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Tarch replied on Tue, Dec 18 2018 12:18 AM

To keep the clues coming it was a brand new house and a full new installation in 2014. I found the installation invoice but there is literally no detail:

" Computer Equipment, various components. Rack components and terminations. Monitor and cables" - then a phone number with a $ symbol in front.

 

beoaus
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beoaus replied on Tue, Dec 18 2018 3:00 AM

Did you try to turn everything off and then on again?

A friend has a complex, MCL, ML and NL system. On Christmas Eve years ago it all went haywire. Most of the converters were inaccessible in roof cavities. As a last resort I suggested he turn off the circuit breakers and then bring them back on and wait 20 mins. It worked !!

So perhaps worth a try.

Good luck, Beoaus.

Guy
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Guy replied on Tue, Dec 18 2018 7:36 AM

stefan:

Sounds like an MCL setup updated to Masterlink, then updated to NL. With BV11 and Essence as av sources, an NL-ML converter connected to to 4 BL passives connected to passive wall- and ceiling speakers.

Stefan

stefan:

Forgot the MCL extra speaker kits....

Stefan

That would be an interesting setup!  A question: Would these MCL extra speaker kits (assuming that they exist!) then allow independent volume control in each of the 'zones'? 

I say this because the Powerlink inputs to the passives are variable (usually with volume).  Do the xtra speaker kits allow the passives to vary their amplification of an already variable signal input?

 

 

Hiort
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Hiort replied on Tue, Dec 18 2018 8:09 AM

The boxes in the linked photo appear to be Beolink Passives. There are cables with analogue DIN sockets connected. Strangely enough there are no Masterlink connected, but there is something connected into the Powerlink socket. Could that be the IR eye in the wrong place?

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Guy
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Guy replied on Tue, Dec 18 2018 8:23 AM

Hiort:

The boxes in the linked photo appear to be Beolink Passives. There are cables with analogue DIN sockets connected. Strangely enough there are no Masterlink connected, but there is something connected into the Powerlink socket. Could that be the IR eye in the wrong place?

In this instance the Passive's Powerlink sockets are being used as their only inputs (instead of masterlink). In this configuration they are merely acting as amplifiers (and data pass-through), and connection of the 'hockey puck' IR eye would have no effect (as far as I am aware).

Hence 'data' is passing via the extra connections in the speaker sockets (extra pins that are part of the MCL system).  Thus MCL cable (or a home made version) is going from those speaker sockets to Xtra Speaker kits for each zone.  These 'extra speaker kits' should then each have a old style rectangular 'MCL' IR sensor attached, for local control.  

It's all a bit of guesswork, but seems logical!  My question to Stefan above was about the 'usability' of such a system.

EDIT: It's a bit like this, but with something other than a 'Beosystem' supplying the Powerlink input to the passive:

 

 

Carolpa
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Carolpa replied on Tue, Dec 18 2018 11:47 AM

Looking at the pictures I presume BLC were used as “active speaker kits” and the MCL/ML or BeoLink Passive as amplifiers.

Millemissen
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Tarch:

There are four black converters which I'm pretty sure said ML/MCL converter. A photo is linked. Each has:

  1. Two grey cables. Each grey cable has a large strand (power?) and a smaller strand (signal?)
  2. A power input
  3. A black cable I think is signal input 

In the next cabinet there are four silver, sleek looking boxes with no model name I could see. It looks like this one though that has a rubbish photo and ours are around 10cm high. I took these for NL converters.

Tom

How is the/what kind of cabling is going away from these cabinets to the mentioned rooms in the house?

MM

There is a tv - and there is a BV

stefan
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stefan replied on Tue, Dec 18 2018 3:37 PM

Carolpa:

 

Looking at the pictures I presume BLC were used as “active speaker kits” and the MCL/ML or BeoLink Passive as amplifiers.

 

 

Agree. If there are really 4 (!?) NL/ML converters, they all should appear in the Beolink app...

BL passives work as amplifiers (like MCL2P) connected to Powerlink outputs of the 4 converters, and IR receivers also connected to NL/ML converters.

Tom, can you take a photo of the connection panel of one of the converters?

And first I would check:

- do all converters hve a green light on on the backside?

- Do all BL passives have a red light?

- Do all IR receivers have a red light (standby mode)

- check if there is a Powerlink cable connected between each converter (RJ45 output) and BL passive (8 PIN DIN plug)

- check if there is an IR cable (white, thin, RJ45) connected between each converter and one IR receiver.

Stefan

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stefan replied on Tue, Dec 18 2018 3:46 PM

Guy:

stefan:

Sounds like an MCL setup updated to Masterlink, then updated to NL. With BV11 and Essence as av sources, an NL-ML converter connected to to 4 BL passives connected to passive wall- and ceiling speakers.

Stefan

stefan:

Forgot the MCL extra speaker kits....

Stefan

That would be an interesting setup!  A question: Would these MCL extra speaker kits (assuming that they exist!) then allow independent volume control in each of the 'zones'? 

I say this because the Powerlink inputs to the passives are variable (usually with volume).  Do the xtra speaker kits allow the passives to vary their amplification of an already variable signal input?

 

 

Independant volume control should be possible with Masterlink connected, but via Powerlink it should just act as an amplifier.

I didn`t see the empty ML socket...

And I thought the mentioned "silver converters" were grey MCL boxes....

And maybe I couldn`t believe that 4 NL/ML converters (!) are built into that setup ..:)

Stefan

 

Carolpa
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Carolpa replied on Tue, Dec 18 2018 4:00 PM

stefan:
Agree. If there are really 4 (!?) NL/ML converters, they all should appear in the Beolink app...
Correct. The reason I starting to doubt the network (f.e. switches).

agree with the checks

additional check the switch if the indicators of the LAN connected cables also blink  

Tarch
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Tarch replied on Tue, Dec 18 2018 8:18 PM

Some success!! I found the beotool app and did a diagnostic report. I have stored it with some photos in a google drive folder

I attempted to use other apps. One called "Bang & Olufsen" listed each room (except kitchen) and asked me to sign up for Deezer to play music. I did, then it says "device not compatible with Deezer". It also says that the SoundEssence is not compatible with Link Room

The "Bang & Olufsen Remote" app did get some music from the Side Outside and Hallway rooms! I:

 

  • Used Spotify played on the iPad
  • Connected via Airplay to the BeoSoundEssence (at this point the TV would have sound from the "Link Line-In" source). When I say "Link Line-in" I mean the one with the chain link symbol in front of it, as opposed to the Line in without the symbol.
  • Connected the Kitchen to Line In. The Kitchen has no "Link Line-In" Source option. This leads me to believe it is a master? Or the Sound Essence is connected to the Kitchen? There is no sound in the kitchen
  • THEN connected the Side Outside to the "Link Line-in Source". Turned volume up and had sound.
  • This also worked for Hallway, but not for Front Outside

 

My questions and next steps:

 

  1. I note the Front Outside NL/ML converter has older software version - how do I update this?
  2. Is it possible to view the current volume levels of rooms. e.g - what is the current volume setting for the Kitchen?

 

 

Carolpa
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Carolpa replied on Wed, Dec 19 2018 6:06 AM

Tarch:
Some success!! I found the beotool app and did a diagnostic report. I have stored it with some photos in a google drive folder

I attempted to use other apps. One called "Bang & Olufsen" listed each room (except kitchen) and asked me to sign up for Deezer to play music. I did, then it says "device not compatible with Deezer". It also says that the SoundEssence is not compatible with Link Room

The "Bang & Olufsen Remote" app did get some music from the Side Outside and Hallway rooms! I:

  • Used Spotify played on the iPad
  • Connected via Airplay to the BeoSoundEssence (at this point the TV would have sound from the "Link Line-In" source). When I say "Link Line-in" I mean the one with the chain link symbol in front of it, as opposed to the Line in without the symbol.
  • Connected the Kitchen to Line In. The Kitchen has no "Link Line-In" Source option. This leads me to believe it is a master? Or the Sound Essence is connected to the Kitchen? There is no sound in the kitchen
  • THEN connected the Side Outside to the "Link Line-in Source". Turned volume up and had sound.
  • This also worked for Hallway, but not for Front Outside

My questions and next steps:

  1. I note the Front Outside NL/ML converter has older software version - how do I update this?
  2. Is it possible to view the current volume levels of rooms. e.g - what is the current volume setting for the Kitchen?

in de B&o app did you add all the NL products?

BLC are not compatible with Deezer

Do you mean "link line-in source", you joined a product playing from another source?

note in a NL setup there are no masters and slaves

do you know the type version of the Essence?

 

 

 

 

Tarch
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Tarch replied on Wed, Dec 19 2018 10:59 PM

Further updates after another night of work. I have sound in all speakers now. I updated the software on the Essence (via B & O app) and suddenly all NL speakers worked. One passive dropped out after 15mins but after restart it works again. 

  1. All NL products are visible in the B & O app (passives not)
  2. The Essence is a Mk 1. It is an input to the Kitchen NL. Other NLs connect to that.

What is the best app for controlling these multiple NL 'Rooms'? I would like to set up a profile or hotkey where I press one button and all NL converters switch their input to "Link Line-in" then their volume to say 20%.

BeoWillie
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BeoWillie replied on Thu, Dec 20 2018 12:10 AM

Hey,

There's no real easy way to help you via forum posts. IF you'd like, I can help you via Skype this Sunday, since we have no BeoTalk podcast this weekend.

If you consider this offer, please have Skype and latest version of TeamViewer installed on your computer that is on the same network as all your BeoGear. We can get it sorted in few hours, I'm sure.

Looks to me that all the Converters lost their proper configuration. From the system you describing, there can't be that much wrong with it, unless the installers did a messy job.

PM me if you'd like the help....

Willie

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BeoWillie replied on Thu, Dec 20 2018 12:10 AM

Sorry my post duplicated and I cant delete this one. Embarrassed

Carolpa
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Carolpa replied on Thu, Dec 20 2018 4:17 AM

Tarch:
All NL products are visible in the B & O app (passives not)
The passives, they can't be visible in the app.

note: these passives are used as amplifiers for the passive speakers and NOT as ML Beolink devices. 

 

Just an idea: To make the system more accessibel/easier to understand, replace the kitchen BLC and Essence mkI (BLC=ML/NL converter) with a Essence mkII or Beosound Core.

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