ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hello all,
I hope you are all getting ready for Christmas. I am having a very frustrating experience with trying to get my Moment to work with a large 12tb Synology NAS and various hard-wired Beolab 5s. My Moment for the past 2 years has never really worked properly as it always said "weak" wifi connection (on the tablet-- remote control) and craps out (technical term-- says on tablet my wifi "is too weak" although I have 200mbs fiber in my house!) even when in the cradle. I brought the Moment to be tested in DK and they confirmed it is working correctly and MY problem is that I have a professional grade (Pakedge) mesh wifi in our home. And it seems that BO products (ALL!!) do not work or well with Mesh wifi! This is almost as ridiculous as my old BO tv did not have an HDMI cable! Can someone please confirm that this is nonsense (I hope) and that in fact BO products work fine with Mesh wifi. I have a Linksys Velop in NYC with Beolab 9s and have yet to try using the Beosound radio... I simply cannot believe that BO who are now selling more wifi speakers (finally to compete with Sonos) and have Mesh issues. This is NOT a problem with my 1 Sonos speak I might add....hmm.
We have still not figured out how to use our Beosound 9000 and the Moment to 'control'. Clearly BO have not figured out how to integrate their own technology (and then don't want to support it)-- I really wonder how this is tolerated in today's market with so many alternatives. We have spent a lot of money on our much beloved BO products and aesthetics, however the after-sales support leaves so much to be desired. A very un-Danish experience if I dare say so.
And for anyone in London, can you please suggest a very experienced and competent BO technician who knows and understands how the Moment is supposed to work and might be able to help me out.
Merry Christmas!
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
I also have a Pakedge system at my house with 3 of the WX-1 Access Points managed by an NK-1 Wireless Controller. I'm not sure what Pakedge devices you have, but its my understanding that (at least in the US) Pakedge does not have a "Mesh" WiFI system and instead offers multiple access point systems that are collectively managed (but I could be wrong). Thus, at first I'd first confirm that you do in fact have a "Mesh" Wifi system.
Also, I can tell you that I have had nothing but problems with the Pakedge system I've had for the past two years. I also have a Moment and have had Wifi connection issues with the Moment and the Pakedge system. However, its not just the Moment, I have had periodic issues of little to no service on the 2.4 or 5 band despite standing right next to the access point regardless of the device. Also, I have significant variations in Wifi strength by talking a few steps in one direction or another, once again regardless of the device. Frankly, the issues I've had can be very misleading. For example, the Moment could be on the 2.4 network experiencing an Wifi issue, and then your phone right next to it is not (until you realize its on the 5 network which is working). I'd recommend that you very that both the Moment and your phone are on the same network and then when you experience an issue with the Moment, also test Wifi with your phone at the same location. It wouldn't surprise me to find that your phone also is acting up at the same time on the same band/location as the moment. Also, the issues I have are periodic where the problem is there one minute but gone the next (although sometimes it persists for a bit).
My AV guy has been tweaking my system to get it working and at present has it where its at least is OK (but not great). He believes the issues is caused by my neighbor's Orbi mesh network that is turned up very high and using most of the available Wifi channels. However, I'm not entirely convinced. I believe the issue I have also stems from the wireless controller holding on to week channels/connections to an access point too long and not switching over to the closest access point. I also think my access points are interfering with each other (for whatever reason two of my access point always switch to the same channel).
Frankly I wish went with something like a google mesh system, but at this point I'm going to try to throw another access point in the mix in an attempt to address the problem.
I wish you the best of luck in sorting out your WiFi issues; I know it can be very frustrating.
I have no experience with the mesh networks, but about one year ago I was told by B&O that they had serious issues with this type networks, Moment included, and that they were busy fixing them thus some delays in providing fixes for other products .... such as the Moment. I cannot tell you if they have addressed them completely or partially.
I've also read that Google mesh network for example may have issue with some wifi hardware that are confused with the way Google mixes 2.4 and 5 Ghz channels. As mesh network infrastructures are most of the time proprietary, only testing can tell you if it is the right choice.
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
Thanks for your comments. Let me clarify and also many thanks for 'educating' me that I do not in fact have a Mesh wifi but rather "wireless access points" from Pakedge.
I have the RK-1 router, NK-1 controller and not sure if I have WK or WX wireless access points (I am in Denmark now and home is London-- they are square white devices). However, we too had a problem with one of the WK's (or WX) and it kept 'dropping' so Pakedge replaced eventually this defective wireless access points. After having to go through multiple tweaks to get the system to work properly and seamlessly switch between floors (we have 3) it has been stable and works 'as promised' now-- EXCEPT for my bloody Moment.
My Moment is hardwired to my network as I have a remote (2 floors away) Synology NAS 16tb which when the flaky Moment works, finds the very large music library and after many hours loads all the usual correct stuff. But when I use the 'tablet' from the Moment to select a tune or album it keeps telling me "weak wifi" and reconnecting! I have done multiple full resets WITHOUT change-- same crap about 'weak wifi' continues. I ensure that the Moment is connected to the correct wifi network. In fact, the Pakedge router and wireless access point is about only 4 meters away! If I use my iPhone to test speed- no problem it finds network and speeds unto 200mbs-- so I know the wifi signal is strong and fast.
I brought my Moment back to Copenhagen (here for a month) and my local guy had it tested (he is BO) and they confirm it is working correctly and attribute my problem(s) to "Mesh". Well I was wrong and thanks for the clarification. I do have also have a Linksys Velop (mesh) in our apt here with 3 'nodes' and I must say it works great and a hell of lot easier and cheaper than Pakedge (1/10th the cost!). So at least the 'excuse' of Mesh by BO cannot be applied-- so now what do I do? I have spent a fortune having a London based BO 'technician' wire our system and the experience was costly, ineffective and extremely frustrating. We have these amazing Beo5 speakers, a massive NAS, a wonderful Beosound 9000 (looks great) to play the odd CD and so far NOTHING works unless all the stars are aligned, a black cat crosses the street and cosmic rays hit London all while I am standing on 1 leg...you get the idea...
I am wits end trying to figure out how to make the devices 'talk' to each other and anyone who has spent the kind of money that Beo5 speakers should have a system that works! (I have also learned that no longer having a BO TV has made the connectivity with Moment direct to Beo5 and 9000 a royal pain--it seems that BO kind of expected you have the TV for the 'hub'. Yes if you spend big money on network controller this sort of works (I chose not to) since you cannot use the Tablet from the Moment to even control volume on 9000! Imagine you would need to use the old BO TV remote (still have that) and use it for the 9000 and then the Tablet for the NAS! A totally pathetic "solution"...walk around with tablet and remote if you want to change CD's or volume).
Please chime in if I have made any silly mistakes (possible-- and certainly local BO help hasn't worked) or missed something. After many thousands of pounds to local BO team who in fact even knew prior to our renovation my wishes-- they could not spec the system correctly (or whether it would in fact work as I had expected). At no time was I told that the Moment could not operate my NAS, play the sound through the Beo5s nor any issue with the 9000.
Thanks again
Hockey44: I do have also have a Linksys Velop (mesh) in our apt here with 3 'nodes' and I must say it works great and a hell of lot easier and cheaper than Pakedge (1/10th the cost!).
I do have also have a Linksys Velop (mesh) in our apt here with 3 'nodes' and I must say it works great and a hell of lot easier and cheaper than Pakedge (1/10th the cost!).
Do you have a single WiFi network name (SSID) for both the legacy Pakedge and the Velop mesh network?
I think the weak wifi indicated by the Moment tablet (called Jukebox) is related to problems with your Wifi. I added Ubiquiti accespoints connected to a rather simple Cable Modem / Router and have had no wifi problems since then. I also use a Synology NAS with my Moment.
I have a rather small library (3000 songs) and I think some of the forum members have experienced problems when having a Moment harvesting large libraries from a NAS. I assume you have the latest firmware on your Moment.
The other problem you mention, regarding not being able to use BS9000, Beolab5 and Moment in a good way I´m surprised that a B&O dealer cannot give you proper advice. Those units are able to co-exist, with the right accessories and settings and I´m sure there are forum members that can guide you.
Thanks again for the thoughts-- and I had tried so many times to switch on and off the tablet that it seems to work and then hunts for an old network (I used to have one linked to a TimeCapsul-- Mac)-- but that is long gone. I can't figure out how to 'wipe' that old network from the jukebox. So I reset and enter the correct network and this takes forever given it has to rebuild the entire 'harvest'....any ideas how to remove a network from tablet? thanks
Hockey44: Thanks again for the thoughts-- and I had tried so many times to switch on and off the tablet that it seems to work and then hunts for an old network (I used to have one linked to a TimeCapsul-- Mac)-- but that is long gone. I can't figure out how to 'wipe' that old network from the jukebox. So I reset and enter the correct network and this takes forever given it has to rebuild the entire 'harvest'....any ideas how to remove a network from tablet? thanks
To my knowledge, the Jukebox is using the network that you configure in the setup of the Soundhub (the base). Thats why you need to configure wifi even though you hardwire the Soundhub. I very much doubt the Jukebox is searching for "old" networks, if it cannot find the one that its been setup with. Its not like your mobile phone that stores all WIFI AP:s its been connected to.
Greetings again, the mystery continues... I just spoke with a Pakedge installer in the UK and he told me that there should have been a dedicated network (SSID) for the B+O. He believes there are known encryption issues between Pakedge and B+O and that B+O may not support the same encryption that I have on my Pakedge-- hence it always craps out and loses network.
Does this make sense? What he suggested was that I have Pakedge create a new SSID for JUST my Moment. And this should be done from closest wifi point. Can anyone advise what encryption protocol I should be using on the Pakedge so it also works with B+O.
Does this "new theory" make sense about encryption and that being my problem?Thanks,
Ed
I´m a bit shallow when it comes to Wifi networks, but it does at least sounds like something to try. I guess the ordinary WPA or WPA2 PSK should be used. What encryption do you have to choose from?
Thanks for your input. I am checking with the Pakedge installer that we are on 2.4hz and form of encryption that was set up as well-- that was new to me as well. No one at BO said it must be on 2.4hz. Just to be clear I do NOT have a Linksys Velop in London (I have those in other locations). So we do NOT have a mesh system (that supposedly is incompatible with BO).
I can see that the Jukebox always wants to connect to an old network I had before we moved to London and seems to still be active via an Apple Timecapsul in our house. II will have to try to figure out how to turn the wifi broadcast from that-- as it seems to be confusing things.
Thanks
I'm not an expert, but have been working with wifi for many years. I think the encryption excuse is BS. Encryption works, or it doesn't. I don't believe it can partially work or cause a weak signal (assuming the whole network uses the same encryption).
I also think the mesh excuse is BS. Mesh does use "proprietary" protocols/methods/technology, but only between the mesh nodes, not to the end user network devices. I recently replaced my Apple wifi infrastructure (airport extremes, time capsules, airport expresses) with a Netgear Orbi mesh network and all of my wifi devices work fine (Essence, BS2, Eclipse, Airport Express, printer, thermostats, etc). I suppose there could be issues with routing within the network since these mesh networks are new and maybe some vendors have optimized their mesh for devices accessing the internet vs each other. Having said this, I'm using my BS5/BM5 as a music server for my other B&O devices, and it all works just fine.
I think the only point where mesh vs. non-mesh might matter to a network device is when switching between nodes as you move through your house. When researching the mesh, I did read of some users who's phones didn't automatically switch fast enough when they moved from one zone to another. I haven't seen this issue. Given most of your equipment is fixed, I don't see this as an issue. I would also expect your tablet to stay within the same zone as the base unit of the Moment.
When I was using Apple with multiple access points, I did have issues. My BM5 (hardwired to an Airport Express) would often disappear from the Essence and Eclipse. The B&O app saw the 2.4 and 5 GHz networks (different SSIDs) as different networks (even though you could route between them). Therefore, when my phone was on the 2.4, it could not see devices on the 5 and vice versa. Also, the Essence was horrible in choosing the right device. I eventually hard-wired it to an airport express and rarely had problems with the Essence (only when I had to reset routers for some reason). This is probably what is happening to you now, and I think creating an isolated SSID for all the B&O equipment should fix it since they should never find devices on different "networks" (i.e. different SSIDs). If you use your phone to control devices you'll need to set it up to prefer the B&O SSID.
Although, if you have a mesh system in the same location, I might turn off the other and just try the mesh. I've had my mesh for a month and have had 0 issues.
Hockey44:seems to still be active via an Apple Timecapsul in our house. II will have to try to figure out how to turn the wifi broadcast from that-
This could definitely be part of your problem. To turn off wifi on your time capsule, log into the TC via Airport Utility and set "network mode" to "off" under the "wireless" tab. You can still use it for backups as long as it's wired to your network.
Hi Stan,
The web gets more complicated....ughh! I also struggle to understand why a Mesh would or would not work but I am no expert.
It is interesting how your experience with Apple mirrors some of mine as well. My Moment is hardwired into the network (the device) but the Jukebox which I call a table, uses wifi I gather to communicate with the 'device' to change songs on my NAS or adjust volume etc. The NAS is 'visible' on the network and the Moment builds the library without problems although it takes hours given 12b. The Jukebox does not move much (except in my living room) so I don't see the issue of changing to different Pakedge access points.
If creating a SSID just for BO makes it work, hallelulha. I am simply looking for a solution after 2 years of doing in circles. It doesn't help that BO have discontinued the Moment and don't seem too keen to support. But I spent the money, got the nice alum. stand and it does look the part.
When I get back to London I will get the engineers who installed the Pakede (or another installer who knows Pakedge) to create a SSID for the BO. How do I remove an old network that seems to be causing the Jukebox to "stumble". As the Timecapsul has an orange blinking light (not green) I had assumed it was not broadcasting wifi weakly (2 floors above). But I must say, after each reset it seems to mysteriously again appear. Thanks
Stan:This could definitely be part of your problem. To turn off wifi on your time capsule, log into the TC via Airport Utility and set "network mode" to "off" under the "wireless" tab. You can still use it for backups as long as it's wired to your network.
I don't know anything about Pakedge, but hopefully it has an interface where you can see which network devices are connected to which network access points. You should try to see which access point your tablet is connected to. First, while it is on the stand, and then move it to your normal listening position and see what device it is talking to. You may have to log into different access points to figure it out. Hopefully, this will help determine the issue.
Blinking orange on the TC just means "somethings wrong", like it can't access the internet anymore. It could very definitely still be broadcasting wifi, and if the tablet is anything like my Essence, it always seemed to connect to the "wrong" network. There was an Airport express access point 10 feet away, but it would connect to my main router downstairs and ~100 ft away. Got smart, bought a 10 foot network cable and wired the Essence to the Airport express, and it worked much better. Unfortunately, you don't have the option to hardwire the tablet.
Hockey44: Hello all, I hope you are all getting ready for Christmas. I am having a very frustrating experience with trying to get my Moment to work with a large 12tb Synology NAS and various hard-wired Beolab 5s. My Moment for the past 2 years has never really worked properly as it always said "weak" wifi connection (on the tablet-- remote control) and craps out (technical term-- says on tablet my wifi "is too weak" although I have 200mbs fiber in my house!) even when in the cradle. I brought the Moment to be tested in DK and they confirmed it is working correctly and MY problem is that I have a professional grade (Pakedge) mesh wifi in our home. And it seems that BO products (ALL!!) do not work or well with Mesh wifi! This is almost as ridiculous as my old BO tv did not have an HDMI cable! Can someone please confirm that this is nonsense (I hope) and that in fact BO products work fine with Mesh wifi. I have a Linksys Velop in NYC with Beolab 9s and have yet to try using the Beosound radio... I simply cannot believe that BO who are now selling more wifi speakers (finally to compete with Sonos) and have Mesh issues. This is NOT a problem with my 1 Sonos speak I might add....hmm. We have still not figured out how to use our Beosound 9000 and the Moment to 'control'. Clearly BO have not figured out how to integrate their own technology (and then don't want to support it)-- I really wonder how this is tolerated in today's market with so many alternatives. We have spent a lot of money on our much beloved BO products and aesthetics, however the after-sales support leaves so much to be desired. A very un-Danish experience if I dare say so. And for anyone in London, can you please suggest a very experienced and competent BO technician who knows and understands how the Moment is supposed to work and might be able to help me out. Merry Christmas!
Sonos can form its own mesh, but certainly in my experieince does not work (at all) when working with a direct connection via wifi in systems where 3rd party wifi nodes (meshed or hard wired) have the same SSID. Also Sonos because of its use of Spanning trees can cause network loops if the unts can see more than one route to the WAN.
In the case of the moment, I would always ensure there is a WAP nearby with a SSID just named for the moment tablet itself to connect to. Using Ruckus, Draytek,and Unifi to name but a few, when working to this rule we have never EVER had a problem with the moment tablet connecting via wifi.
WiFi Mesh networks we find are always a last resort (Sonos mesh can work however as it is a dedicated mesh) and although can work for things web browsing on idividual devices, using them as a backbone for a multiroom music system is asking for trouble.
Also running multiple Apple Wifi devices in Bridge mode we have found not to be satisfactory in mid to large size installations.
Stan, I think you might have 'nailed it'--- I have a feeling my TimeCapsule is broadcasting (weakly --2 floors above) but NO internet, hence the orange blinking. When I get back from Copenhagen I will follow suggestions to turn off TC from broadcasting. I wonder if that will fix it in itself? But I do like the idea of Pakedge having a dedicated "network' to the JB so there are no interference issues. I have found someone who installs Pakedge and also had some experience with BO and they think a simple event to create SSID just for JB should fix it.
In short, I am totally unimpressed with the BO support period. They dont seem themselves to know if say mesh, encryption or 2.4hz make a difference. Frankly seeing their share price hit (down 27%) makes me happy and I hope their current CEO is replaced. He hasn't created in my opinion a focus on EXISTING customers and more interested in selling headphones and cheaper speakers en masse. I am still looking for someone in London (UK) who is expert in the Moment and installation in general. So if you know such a person, please chime in. My to date experience cost a fortune and was a total waste! Even documenting all of this and providing constructive feedback to the CEO in DK (after many hours of writing, editing photos etc.) resulted in a non-response!! So despite my 20 year relationship with BO I think it has only gone spiraling downwards in terms of customer support. However, this forum is the ANTITHESIS of that support and I can't thank all of you enough for your thoughtful and helpful suggestions. So whomever was responsible for this and the ongoing support-- total props to the team! Merry Christmas
Hockey44:Greetings again, the mystery continues... I just spoke with a Pakedge installer in the UK and he told me that there should have been a dedicated network (SSID) for the B+O. He believes there are known encryption issues between Pakedge and B+O and that B+O may not support the same encryption that I have on my Pakedge-- hence it always craps out and loses network. Does this make sense? What he suggested was that I have Pakedge create a new SSID for JUST my Moment. And this should be done from closest wifi point. Can anyone advise what encryption protocol I should be using on the Pakedge so it also works with B+O. Does this "new theory" make sense about encryption and that being my problem? Thanks, Ed
Greetings and happy new year! Just back from Copenhagen and was excited to set up Moment again. I disaabled Time Capsule from broadcasting and thought, great all would work Plus encryption in Pakedge is WPA2 so that was not a problem. The damn thing keeps hunting for wifi??? I am hard wired into the network and then did a reset. It goes through the rebuild of DNLA library but seems to crap out ( lower right corner with reconnect words) after about 5000 songs. Why does is keep asking to reconnect? It should remain connected? I take off rear panel to see notifications and watch DNLA being harvested but something is odd since it doesn’t see, to finish... any more suggestions welcome.
Hockey44:I am hard wired into the network and then did a reset. It goes through the rebuild of DNLA library but seems to crap out ( lower right corner with reconnect words) after about 5000 songs.
I would not mix what the wired SoundHeart (SH) is doing, i.e. harvesting and indexing the DLNA collection, with the JukeBox (JB) communication issues. When the JB complains about "reconnect" it is not related to the DLNA processing issues but to its ability to talk to the SH.
When you wrote "I disaabled Time Capsule from broadcasting" what do you mean exactly? Can you unplug the Time Capsule from the mains for the time of the test so the only wired/wireles network in your home is the Packedge one?
Hello,
Apologies for lack of clarity.
I followed instructions and went to airport utility and under "wireless tab" I clicked "off" on TC. So I have green on time capsule and I cannot see the wifi from TC on my iPhone-- so I do not believe it is broadcasting.
The SH now shows the DNLA has been harvested. The JB is what is complaining about "reconnect". PLUS it is sitting in the cradle-- I have not moved it.
However i am stumped since when I did the reset is asks for my network and password (which I entered and it connected-- when I did the reset). Now asking to 'reconnect' although I entered all the details earlier.
Does this make any sense?
BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass
BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black
V1 / BL 3 / BS Essence MKII / Beoplay A3 all white
BS Moment / BS 3000 / BS 3200 / BL 400 all silver
Headphones / bluetooth speakers / BLC NL-ML / BLGateway
I know…B&O virus has grown on me !
Fansastic:What you describe is that you switch off the wifi on your apple router
Hockey44 has a Packedge network deployed, including WiFi AP. The Time Capsule is redundant.
@Hockey44: please can you plug the Time Capsule off the mains for a couple of hours?
Hi,I wish I could attach a couple of photos to illustrate. Basically it shows my DLNA collection is now harvested on Notifications.
Then when I go to say click on Radio I see message "No wifi signal" and strangely "DNLA server is unavailable" "The SoundSmart is reporting that the DNLA server is unavailable. Songs from your DNLA server will not play until it comes back online". (And in lower corner it is trying to 'reconnect').
I did re-enter stored network and PW and then it would work until I tried again and as soon as I hit radio it would lose wifi and the above process repeats.
Ideas? This is really driving me mad....thanks
Interesting thread as I've also had my fair share of issue with the Moment claiming weak wireless signal. So let me share and confirm a few points already mentioned above.
When I initially bought the Moment a little bit over two years ago it did from the start indicate weak wireless network and the Jukebox once a while lost connectivity and to be mentioned the Moment Hub has always been hardwired. The house wifi has been based on Cisco WAP121 cluster since 5 years back and I have totally 4 AP's placed out in the house and the 4th unit deployed was actually added just to be in the same room as the Moment to provide a stronger WiFi for the Moment but it never seemed to help...
Moving forward to this weekend I came around to start replace the old AP's with Ubiquiti UAP-nanoHD in the purpose to see if I could take another swing of fixing what ever was broken with the wifi and Moment and when I performing some tests I realized that the Moment seems to be stuck on the AP which was furthest away?! So it seems that the Moment network client once it picks up an AP, just keeps using the same all the time and doesn't do any check whether there is any AP closer in range. So confirming what been said this thread.
I also initially had problem to get the Moment to accept the new Ubiquiti AP's which operates with both 2.4GHz and 5GHz band and actually have up yesterday and kept one of the old Cisco WAP121 dedicated to the Moment. But, this evening a just thought about making a proper shutdown of the unit and removing the WAP121 AP's to see if I could get to accept the new Ubiquiti which it finally did. The Moment Hub connects to the 5GHz band and the Moment Jukebox to the 2.5GHz band.
One thought why the Moment seems to keep the same AP could be based on that the B&O utilize Fast Boot option to avoid the system to scan for new network which can take everything from a few seconds up to extensive time and by which the they've chosen fast track boot. But, now I'm guessing and just looking at how Linux behavior in the past.
What also surprises me is that the Moment Hub is the unit which actually utilize the WiFi most of the two units and it seems, at least when playing TuneIn and Deezer, that it make use of WiFi and not the wired connection. Haven't played anything from the NAS yet after I managed to get it to accept the new AP's. But, would assume that it would make use of the wired connection over the WiFi. But, it doesn't.
kimhav:What also surprises me is that the Moment Hub is the unit which actually utilize the WiFi most of the two units
What surprises me is that a wired SoundHeart uses the Wifi .....
SoundHeart or Hub - same thing and agree that would expect that it would make use of the wired connection for the stream in general and the wifi to communicate with the Jukebox. So, I've always believed that the SoundHeart used the LAN to communicate to the JukeBox which seems to be wrong. But it doesn't. Don't know if this is a significant change in the software changes made from v1.x to v2.x. I would say that my connection errors increased with the v2.x code base and typically I would get random audio issue when the Moment was scanning my NAS music archive. So with weak signal (due to that the Moment didn't use the closest AP..) while playing and started to scan; it started to feel like random errors or overload of the system.
I've have previously open ticket with the beta team and have had discussion back and forth but never realized the issue with using the wrong AP causing weak WiFi signal. Seeing today when the Moment was scanning the music archive and playing, no problem anymore based on that it's now using the correct and closest AP.
kimhav:that would expect that it would make use of the wired connection for the stream in general and the wifi to communicate with the Jukebox
I cannot imagine the SH being active on the wired and the wireless network at the same time, while technically possible, the Moment is not smart enough to leverage dual connectivity and traffic split in case dual connectivity is present. The SH would go wireless only when the wired connection has failed.
What is BeoTool telling you about your SH? (if you have it installed on an IOS device)
I guess a PIN reset of the JB would trigger a fresh AP selection.
Wow-- this is proving to be very unDanish in what seems like frankly a poorly designed software that is so far from 'plug and play'. Had I ever known I would not have sailed down this path...unfortunately my technical skills are limited. The techs who installed my Pakedge have offered to do whatever I tell them-- create a dedicated network say for the Moment if you think that is better? But reading the last couple of posts what is clear is I too have this same BS (technical term) where the system is seeking an old weak wifi (why when I have wired 200mbs) into Moment and the Jukebox sits in the cradle. Then it gets 'confused' and starts hunting and I once again need to enter the name of the network and pw. I thought by doing a reset that would clear any cache and 'forget' about earlier 'associations'! So what do you suggest I try next? I have a Synology 16b NAS with more than 5000 albums loaded...
And I can confirm that on my iPhone when I search for wifi networks 'seen'-- my old time capsule is no longer visible.
BO had my Moment in Copenhagen during December (I brought it to them)-- it was taken to Lyngby (near CPH) where they "tested" my Moment and claimed it was working as it should-- total BS. As you know, this unit is discontinued and they don't seem to want to know about any problems. I would say the current CEO was beyond disappointing when I wrote a very long and documented letter to him about other issues I had with local wiring done in a very unsatisfactory way. Their approach of dealing with supporting the Moment is useless and frankly this forum is a breath of fresh air!!! Thank you all again.
I am happy that kimhav seems to have solved (sounds like it) his problem. But I am uncertain how to remove the old AP and ensure it works on the Pakedge latest (2 year old) 2.4 and 5hz Pakedge system in my house (for wifi) and the hardwired network. Sorry this drags on, but sounds like we are making some progress. Await your suggestions. How can I attach some photos of the screen illustrating the problems? Many thanks, Ed
What you could try is to ensure that only the closest AP's to the Moment is enabled (if you're AP's using PoE you just need to pull the network cord for the other ones) and remove the dedicated SSID to force it to pick a new network which hasn't been used by the Moment (or just set up a new SSID). Worst case would be factory reset but that shouldn't be necessary, but take that route as last action.
To add pictures to posting, you first have to upload the pictures to you're files (My Files) which you can find under you forum profile - once done you can then insert media using the above Insert Media button.
This is confusing.
I also use Ubiquiti AP's and have my Soundheart hardwired. When I check my Ubiquiti AP interface I only see the Jukebox as a wifi client.
Could it be that if the Moment is initially installed using WIFI for the Soundheart, it still uses WIFI even if you connect to a wired LAN later?
Maybe a factory reset and a new installation from fresh is needed where hardwire is used from the start?
Hockey44:How can I attach some photos of the screen illustrating the problems?
...or push the Reply button, then Options and add your pic.
MM
There is a tv - and there is a BV
Here is the curious thing. I brought my Moment to BO Copenhagen. They brought to the service center in Lyngby (near CPH) for testing. They obviously did a reset and said it worked as it should. Then I return to London with Moment. Turn off wireless from Time Cspsule hoping that was the problem. Then I do factory reset and rebuild DNLA (12tb) and enter of course name of my network and PW. Then we start again with the Jukebox having communicating issues (while sitting in cradle ) and asking to reconnect and I get this BS about “weak wifi”. This requires having to reentering the network name (in drop down box) and enter password CLUE is that now in the drop down ONLY the correct network is shown and the former one from Time Capsule is no longer there as a choice
i must be missing the plot here. Normally I have common sense but this is bizzzre. I can ask the Pakedge guy to create a new unique SSID that is just used for the Moment. But if as previously written there is some old memory of a defunct network iit seems to screw things up. I thought doing reset would eliminate that, but clearly it has not.
would it be helpful to take photos of the notifications so you can see in case I have poorly articulated this?
many thanks as always..