ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Assumptions:
Boot up:
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
Well, since we're now multiply people coming with feedback with additional ideas and what other have tried out. So to make a clean and fresh attempt to get this to work properly I took the route of making a factory reset of the Moment base on that I did notice that it was indicating firmware error. And having taken part in the beta testing, I could very well be that something isn't set proper after upgrades from the various versions.
In short, it did have a positive impact in terms of that after setting up the unit again all (connected via BLC to BV10 for main speakers) I not see that SH picks up an IP from the LAN and setting it up with the Ubiquiti works out without any difficult this time (I did ensure to have only the closest AP available for the Moment) and it picks up the an IP from the AP. Only have one firewall/router which provides the DHCP for the entire network; so no dhcp conflict on my side.
So far so good and I'll continue to testing to play from the various sources including and report back. So yes, typically factory reset can often be the solution, but in the past when doing this it hasn't always been the solution with the Moment. For some reason the wifi have always been a bit of an issue and it kind of increased with the v2.x.
mbolo01:SH may be busy while harvesting, but having a large library too I have not observed this behavior in my Moment's life
Define large library - are we talkng 25k, 50k or 100k+ tracks? This is for sure one thing where I would like to be able to tell the Moment when to harvest the music archive. Prefer during night when it's not used. typically it always on my side start to do some harvest every morning when I turn it on to play as often something from TuneIn.
Hi my library is 5481 albums and 46800 tracks.
kimhav:Define large library
I currently have 44k tracks (AAC and ALAC) managed by Twonky DLNA server running on a QNAP NAS.
I strongly recommend you set the harvesting to manual (Add Content, DLNA, Expert mode = on) and trigger it by the pressing "Update Collection" in the same menu only when you have added new content to your Synology, if not, the Moment will continuously harvest while you play music as it will detect DLNA status change when your Synology "last played" playlist is updated for example.
If you want to listen to an album recently added and not yet harvested by the Moment, you can still use the Beomusic app to play it on the Moment.
kimhav: And having taken part in the beta testing, I could very well be that something isn't set proper after upgrades from the various versions.
And having taken part in the beta testing, I could very well be that something isn't set proper after upgrades from the various versions.
Hej kimhav,
Maybe you are aware but the beta programme for Moment is now over. As I understand it , coming upgrades will only be "silent" so we will not notice other than the FW version number change. Only changes triggered by Deezer and Tunein development will be implemented, so they continue to work..
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
Hiort:Maybe you are aware but the beta programme for Moment is now over. As I understand it , coming upgrades will only be "silent" so we will not notice other than the FW version number change. Only changes triggered by Deezer and Tunein development will be implemented, so they continue to work..
Yes, I'm aware that the beta program is over but I haven't performed any proper factory reset after the last beta version and the current version. But, for now it seems to work far better.
mbolo01:I currently have 44k tracks (AAC and ALAC) managed by Twonky DLNA server running on a QNAP NAS.
Hockey44:Hi my library is 5481 albums and 46800 tracks.
Well, I've currently moved around 18k tracks as I'm currently using Bliss to clean up my music archive and both of you have way more tracks than I have. But, as suggested might be worth disable the harvesting and only trigger DLNA-harvesting when needed. I'm running with the QNAP NAS (8-bays) as well and with Twonky installed as qnap app. Works well, but I do find the current v8.4 of Twonky not as stable as previously version and where v7 far more stable. So I have had that Twonky services has turned none responsive.
kimhav:Works well, but I do find the current v8.4 of Twonky not as stable as previously version
I'm using 8.5.1 which is stable and where they fixed two issues I reported (poor management of the track release date metadata and QNAP excessive CPU usage). They have been really reactive on this one and they kindly involved me in testing the fixes.
It also helped to confirm that the Moment does not sort collection consistently, i.e albums under an artist tile have no sorting logic, nor by name, nor by date .... we will have to leave with I guess.
It's a good thing to use the Expert mode with large collections and manage the updates manually, trust me!, I'm glad B&O listened to us on this topic otherwise the Moment would have been unusable.
Thanks again for all your input and suggestions. I am out today and will try tomorrow and report what happens.
best, Ed
Just a brief update from my side how things is working out and after the recent factory reset including ensuring that only the closest AP was active during the setup the Moment feels far more responsive based on that it now utilize both the LAN and the WiFi. So the factory reset did for once clearly help out on my side.
So at least on my side it seems that the Moment get stuck on the first AP that it picked up and for some reason it was the unit farthest away which somehow got stuck until the proper factory reset was done.
kimhav:So the factory reset did for once clearly help out on my side..
Hi All,
I don't want to jinx things, but everything EXCEPT the radio is working (mostly). I am now able to scroll and also go into collections and listen to tracks. EXCEPT for some reason I have found a place of some songs (unfortunately someone I like a lot-- Greg Porter) I now cannot seem to listen to any of the 3 albums and adjacent albums in the collection. I don't know if this is a Synoglogy issue because it seems that SH founds the track but when I click on it rather than playing it flashes from being able to see and then go 'darker' (the brightness goes from normal to half or something). I am then assuming that SH is requesting the song from my NAS but for some new reason no track found. I have turned the NAS on and off and no change. So I am not sure why the Moment doesn't play these tracks (assuming they are still there-- the DNLA did harvest these albums and tracks (as I can see them) but now no 'musics'?? Any thoughts??
Since I am not too worried about the radio as I don't listen to much. but still puzzled why TuneIn despite being added (with my UN and PW) does not open.
So at least there is progress.
@Hockey44: Would assume that You're dhcp server via your router works as it should, but you could try to set the IP for the SoundHeard and the Jukebox with fixed IP just to see if it makes any difference.
Also, about music not showing up is something that I have had issues as well it on my side it was due to bad mp3 tagging. So I've currently using Bliss to clean up and fix tagging including cover data of my archive including using mp3tag to fix the tagging by hand. Worth looking into. I've maybe moved 40% of my music archive but by prioritizing the efforts it's moving forward.
So for the albums that didn't show up on your Moment, event if you triggered the update. Try to re-tag them with mp3tag with a newer version or if needed clean up the tagging and make use of the necessary labels.
About TuneIn - does it work with the credentials from the B&O app; ought to be a good way to ensure that you can access the resource. Same goes for the Synology DLNA service, add it to the B&O app as well.
About the Synology NAS, does it make use of native Twonky server or is Synology DLNA-server implementation? Asking since I know that this depends of what CPU the NAS have which can limit whether it's Twonky or not.
And agree that it would be a good idea to test with Deezer as well. Also, even if you don't have Deezer, but as it was included with 1yr subscription, did work back then when you got the Moment?
Hi Kim,
Please forgive my 'untechnical' response. One of my friends set up the Synology for me and basically I have only run updates on it-- never queried nor do I profess do understand how 'tagging' works on synology.
I am running updates now and will test if I can 'find' those tracks that seem to have gone missing-- although they were harvested by the dnla.
If you know an easy way for me to do this- retag any missing tracks, please chime in.
Happy to help with what I can If you have a Windows computer in the house I would recommend the software mp3tag which is by far the best software to review and edit both mp3 and flac files. Install mp3tag and just locate the files which the Moment won't index and just ensure that the main tags are correct:
Using mp3tag is far the easiest way. You can also use it to add or remove cover images as well if this is missing or low resolutions. But, this here where I make use of Bliss as it can automatize a lot of this for you by setting clean up rule such if image has a resolution lower than 500px, then it will fix this by providing suggestion for new image and re-tagging based on internet databases. Quite clever tool which I run on my QNAP NAS in the background.
I really appreciate your efforts and help-- it is amazing how much better sites like this are compared to trying to get "customer service" to help! It really is one of the positive aspects of social media....and given what is happening in the world and 'selling personal data'-- well this is refreshing!
I unfortunately have Apple Mac's....
Using the Synology NAS do I have to select some form of tagging or does this happen automatically? Welcome your thoughts, Thanks again
Hockey44:Using the Synology NAS do I have to select some form of tagging or does this happen automatically? Welcome your thoughts, Thanks again
No, the Synology as with the QNap NAS (which I'm using) is primary a network based hard disk with some additional software for access control (to put it very simple). But, of course both Synology and QNap have added a lot of additional bells and whistles to their devices. So by itself neither will improve or do anything with the mp3 tags.
Not sure whether what the Synology utilise for DNLA-server, whether it's a native or making use of Twonky (which I've installed on the QNap) but regardless what's being used as DLNA source; they will just scan the music archive and if it's corrupt or have bad mp3 tagging; well then they'll either include it badly or skip the tracks. Hence why I took the decision to clean up my own music archive to ensure proper tagging.
So start of with Metadatics to try to check whether your music files are fine or not from tagging perspective.
And while being on the topic to recommend software, when it comes to ripp CD's recommend dBpoweramp which I think is by far the best software available for Windows and.... tada... OS X It does some good checksum check against internet database. It also support direct download of CD covers if you to lazy to scan yourself and best of all automatic tagging for the files that you rip.
Hi,
Here is the weird thing, I listened to a few time the tracks "Hold On" from Greg Porter and really liked it. So after all the nonsense with the Moment I had and it is seemingly finding so far the other stuff (although with 60k tracks I will never know)-- I wonder why it doesn't find it now? Do things just get corrupt for no reason? I wonder if I can go into the NAS directly and search for the track and see if it would play on my networked iMac? Is that worth a try? Thanks
Hockey44:I wonder if I can go into the NAS directly and search for the track and see if it would play on my networked iMac? Is that worth a try?
No it's not possible to trigger anything from the a NAS unit but for this you would use the B&O app which gives you the possibility to access Deezer, TuneIn, DLNA-source and as well browsing the DLNA-source by folders structure and files. This would do the trick for you.
Also, did you enable the Expert Mode for DLNA-source? Guess it would run smother since you will avoid having to harvest automatic and with your +60k tracks this could most likely cause the unit to go on it's knees. At least it was we learned previously in this thread.
Where do I find the 'expert mode'? I will immediately try that...that would be wonderful if it solved the problem so I could hear "Holding On" again..hah
Since I don't have any wireless BO speakers I haven't been using the App. But I do have it on the phone-- I never thought of using that to search the DNLA. Should that work? I wasn't aware how to 'activate' or ensure the App would 'see' my Synology NAS. Thanks
Hockey44: Since I don't have any wireless BO speakers I haven't been using the App. But I do have it on the phone-- I never thought of using that to search the DNLA. Should that work? I wasn't aware how to 'activate' or ensure the App would 'see' my Synology NAS. Thanks
Hockey44:Where do I find the 'expert mode'?
mbolo01:Or does « Av » means inactive ?
mbolo01:@Hockey44: I suggest you host kimhav, Hiort and myself for a couple of days and will setup you Moment like « Experts » ! BS Moment, BS Core, BS 1, BL 18, BL 19, A6, M5, M3, A1, H5
Here is how this screen looks in English:
Hockey44:Since I don't have any wireless BO speakers I haven't been using the App. But I do have it on the phone-- I never thought of using that to search the DNLA. Should that work? I wasn't aware how to 'activate' or ensure the App would 'see' my Synology NAS.
Well, it's not really your NAS that you'll connect to it's the Moment content based on that it has harvested your DLNA-server for the content - Okay, in the end it's just a technical detail. But, I would recommend that you setup the B&O App to utilise the Moment as this will really lift your usage of the Moment to the next level based on that the unit will be far more in reach. Also, if there are multiply users in the household everybody can access the Moment from the phone and you'll able to enjoy Dj battles I make use of the phone app every single day and during the day; so quite often I'll never use the Moment panel and keep the wooden side up on the Moment.
Here are a few screen shoots from the Android version of the app:
kimhav:Here are a few screen shoots from th
More "fun":
I ran the expert mode and no change-- I can find for example a specific track "Holding On' from Greg Porter. So then I went to TRACKS and searched for "Holding On" -- in fact there were many versions of this and songs that have "holding on" in their title. I could not hear any of these?
When I activated A2 wireless speaker and went to BO app on iPhone and clicked on music-- it could find in my DNLA "Synology" but I could not go further-- I could not click on it and find folders like above.
This really is a total waste of everyones time-- sorry. I suspect this Moment experience will be my last new BO experience. Pity as I have Beolab 5 and 9s plus Beolab 3....
As a comparison, I bought a Sonos beam for my tv (my old wonderful BO tv did not have an HDMI cable from many years ago (oopss-- they missed that one!), but Sonos is so easy to set up and if you call them and have an issue, click on 'diagnostics' and it sends the relevant info to customer service and he tells you what to do. Basta--- this should be the gold standard of how to install everything.
BO is so busy (share price down what 30%) trying to sell headphones they have left their loyal, longstanding customers who have spent tens of thousands on their products 'holding the bag"-- figure it out yourself of use this excellent tool the forum. I think we should start an action to get a new CEO who understands what a customer is-- and an existing customer has a lot more value than a potential one! BO has in my opinion gone backwards in the most basic of fields-- "know thy client and treat him/her as you would like to be"!
If there is a BO Moment competent person in London who knows what is required and works please chime in....you guys are great, but I fear I am overstaying my welcome only reporting back things and not making progress.....it is probably a simple 5 minute fix which is what is frustrating.
Hockey44:This really is a total waste of everyones time-- sorry.
Absolutely not waste of time for me, I'll rather pitch in to move this in the correct direction. When it comes to the Moment the biggest misstake was to make it depend of external DLNA-source. I would rather have it the Sonos way which actually index directly from network directory. But, then again there are other limitation with the Sonos which was why I went the Moment route 2 years back.
As mbolo01 indicates that my above screen shoots was primary to show case the app for you but it's populated with Deezer content. Firstly, do ensure that you add the the Moment as product to the B&O app so you can control it in a far better way; just ensure that the phone and Moment are using the same WiFi network (meaning the same SSID). Once that done you then have to provide your credentials to TuneIn, Deezer and add the DLNA-source.
Changing the settings in the Moment to make use of Expert Mode does not make any difference from user experience when searching, this is primary to get better control over the DLNA content. Among other you avoid having the system to harvest every once a while for new content and as previously mentioned in this thread the playlist on your DLNA-source for latest played tracks gets updated frequently which then of course gets the Moment to scan more frequently... Stupid and it would be nice if these dynamic play lists could be disabled in the DLNAs-source (at least it's not possible in the Twonky server which I'm using.
So when you search on the Moment it will show you results of Holding On from all of the sources that you have and not only the DLNA-source. So thats where we now should ensure that your Moment is included in the B&O app as product and once this is done and it been setup you should try to enter the DLNA-source by using the Folder structure (in the image below you'll notice the grey icon under BeoMusic (Saruman) - which is what I named this music archive and Saruman is the name of the NAS or actually hostname). Then you would be able to click directly to the track you want to play and it should play it regardless of how bad the mp3 tagging would be. If it doesn't play the file would either be corrupt or of none supported format.
Here is how it looks like if I click my way through the app using the Folder structure:
Hockey44:When I activated A2 wireless speaker and went to BO app on iPhone and clicked on music-- it could find in my DNLA "Synology" but I could not go further-- I could not click on it and find folders like above.
Hockey44:I ran the expert mode and no change-- I can find for example a specific track "Holding On' from Greg Porter. So then I went to TRACKS and searched for "Holding On" -- in fact there were many versions of this and songs that have "holding on" in their title. I could not hear any of these?
Hockey44:Hi I have turned on Bluetooth on Moment and in the app I can find Synology NaS in the Music tab. BUT I have tried to click on Synology (my DNLA) and NO folders with music appear? What am I missing please. I thought great it finds the DNLA via app and Moment but I cannot access the music. I have not clicked a tab on the app for “beta”in lock screen in controls. No idea what that is. Ideas ??