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ARCHIVED FORUM -- March 2012 to February 2022
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This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022

 

Beosound Moment - DLNA artist covers & moodwheel

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This post has 110 Replies | 8 Followers

Tassos
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Tassos replied on Fri, Sep 11 2020 7:06 AM

Fansastic:
IA64:

 

Is it me or the new update solves the issue with the moodwheel ?

 

 

Did you have a new update for the Moment? Which version are you on?

 

 

Checked mine and no new update and no fix for Moodwheel.

 

 

Same here, no update available.

IA64
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IA64 replied on Fri, Sep 11 2020 9:31 AM

Hello, I'm on 2.2.3.3903.

Moodwheel is working fine.

Fansastic
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Fansastic replied on Fri, Sep 11 2020 10:20 AM
I’m on same software version of the Jukebox

Software version of Soundheart for me is

2.2.34978.4941285

The inner circle on my Moodwheel is greyed out, how does yours show up?

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

IA64
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IA64 replied on Fri, Sep 11 2020 11:00 AM

Fansastic
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Fansastic replied on Fri, Sep 11 2020 11:24 AM
IA64:

Thanks for the information, we are on the same software and you also mis the inner circle on the Moodwheel. The innercircle is for your own music on DLNA + your likes music on Deezer. Due to gracenote issues this is not functioning anymore. Despite multiple promises from B&O support, there is no fix yet.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

IA64
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IA64 replied on Fri, Sep 11 2020 11:34 AM

Fansastic:
IA64:

 

 

 

Thanks for the information, we are on the same software and you also mis the inner circle on the Moodwheel. The innercircle is for your own music on DLNA + your likes music on Deezer. Due to gracenote issues this is not functioning anymore. Despite multiple promises from B&O support, there is no fix yet.

 

Well before the upgrade I didn't have this white dot it wasn't functioning at all. I will add content to my DLNA as my music library is emtpy ( complete reset ) and my Deezer account doesn't contain any favorites whatsoever.  I will test and get back to you. 

 

IA64
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IA64 replied on Fri, Sep 11 2020 2:14 PM

Fansastic:
IA64:

 

 

 

Thanks for the information, we are on the same software and you also mis the inner circle on the Moodwheel. The innercircle is for your own music on DLNA + your likes music on Deezer. Due to gracenote issues this is not functioning anymore. Despite multiple promises from B&O support, there is no fix yet.

 

Out of curiosity, when you add media to your library, does fetching mood work?  Because If gracenote is not working I'm not sure how it's detecting the genre.

 

 

 

This used to never show up prior the update.

Fansastic
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Fansastic replied on Fri, Sep 11 2020 2:30 PM
I’m not sure how it works exactly but the gracenote issue (license issue probably) is effecting the personalised music only, so no moods include your dlna or liked deezer music. Also there are no artist impressions anymore, due to the licensing with gracenote.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Fri, Sep 11 2020 6:21 PM
IA64:

Out of curiosity, when you add media to your library, does fetching mood work?  Because If gracenote is not working I'm not sure how it's detecting the genre.

The mood collection you see in the information page is only for the two outer rings, a change that was introduced lately and is leveraging Deezer, maybe it was the first step to get rid of Gracenote.

For the inner ring that is related to both your DLNA content and your Deezer favorites, the Moment used to query Gracenote before it broke.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Tassos
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Tassos replied on Thu, Sep 24 2020 7:28 AM

Hello all,

I have stopped asking about a fix and the main reason is that I feel they are mocking me. Even if they don't know in which stage (if there is one) is the development of a fix why they don't ask their programming team? They should know...

Funny thing is that I bought the moment for the moodwheel feature. It never worked correctly. I have even participated in an interview which had as a goal to "see" how people interact with their moment. Moreover, I am selling mine cause there is nothing that can beat Roon. I have a big collection of music files and I have never been so amazed about the way an application manages my library.

In addition I have stopped using deezer as a streaming service...I now use tidal. And the last nail on the coffin is that since then I have never bought a new device from B&O, I always buy second hand....at least you know if they do what it is written on the box!!!!

Fansastic
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Fansastic replied on Sun, Jan 10 2021 10:47 AM
Been a while this topic has been discussed (and not many people care anymore).

I did not find the energy to contact B&O support once more. Anyone out there still chasing them?

On top of the known problems I noticed that the artist picture from deezer is also missing when you look at the “page” with the songs playing. It appears only a second and then goes blanc. Anyone noticed this also. It used to show the artist picture that is playing.

As said many times, such a shame the Moment features are not fixed, as this is the last real beosound of them all and I just do not want to part with it. But it feels not good that there are major flaws in its software. Both artist albums and moodwheel really do add to the whole experience.

Maybe B&O should make the software open source to a forum linked development team. Then they can reprogramm it to full usage again. I would financially support such a initiative!

Ok I’ll stop dreaming, but why not.

Maybe this topic can be rediscussed by Michael and Co on the Beotalk Podcast. Big Smile

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

The Beonic Man
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Thanks for resurrecting this thread as I was about to purchase a Moment from a dealer. Having read through this entire thread I won’t be doing that now. I also liked and considered the BS5. What a shame these products just aren’t supported properly. Simon.

B&O products are V1-32, BS2, H95, E8 and an Essence remote.
11-46 now replaced with Sony A90J 65”, Sony HT-A9, Sony UBP-X800M2 and Sony SRS-NS7.

 

Fansastic
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Fansastic replied on Sun, Jan 10 2021 1:40 PM
The Beonic Man:

Thanks for resurrecting this thread as I was about to purchase a Moment from a dealer. Having read through this entire thread I won’t be doing that now. I also liked and considered the BS5. What a shame these products just aren’t supported properly. Simon.

BV11-46, BV8-32, V1-32, BS2, P6, A1, E8, BR1, Essence

If you can get a good price from your dealer then it is still a very nice product. But be aware that moodwheel does not work with your personal DLNA songs. It still works for Deezer songs. Artist albums is nice and adds to the experience but not crucial.

The feel of the moment is unparalleled, even the flaws taken into account.

Buying from your dealer is wise if he gives you 6-12months warranty period. The jukebox (tablet) is known to die at some point of time. Bad PCB boards and screen problems. So buy real cheap or buy with warranty.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Sun, Jan 10 2021 3:48 PM

Fansastic:
Ok I’ll stop dreaming, but why not.

I'm dreaming too ....

I don't see album cover or artist images anymore in the now playing screen when I play Deezer tracks.

I gave up chasing B&O for the Moodwheel, I had some hope that they could replace it simply with something else such as Deezer Music flow + a random play of the local DLNA library when present, but nothing in the horizon.

I still reports bugs such as:

  • When a Deezer playlist is srattarted from the JukeBox, album cover miniatures are not shown in the App play queue screen, where they are if the playlist is started from the App itself against the Moment. I think that as the App gets upgrades, the BS Moment compatibility decreases unfortunately.
  • When a Deezer playlist is started on the Moment and that a M3 joins, the M3 ejects itself from the multiroom group after a couple of tracks. This does not happen for other B&O products or when the Moment plays TuneIn, DLNA, Line-In or a Deezer album.

The Moment is a great concept, a shame it was not supported and developed further.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Carolpa
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Carolpa replied on Sun, Jan 10 2021 5:41 PM

Fansastic:
Carolpa:
A work-around for artist covers:

1. create a music file without music content ( not too short because it has to be detected by your DLNA server)

2. edit the tag of this file; set Artist photo as album cover; set the track artist and album artist as the Artist on the photo; name the album "1" or other sign (it must be the last in the album collection of the artist)

3. repeat for all artists

4. rescan your DLNA server

5. Rebuild the database of the Moment; you will see the photo's of the artists instead of album covers

 

Note: Expert Mode (beta) should be Off; I placed these files in a separate directory "Covers" to be scanned by the DLNA server

Thanks for the good advice! Looks great afterwards! I give it a bit more time to let B&O sort it out but if not this is truly valuable information.
And YES, mine still shows the artist correct Big Smile

 

Fansastic
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Fansastic replied on Sun, Jan 10 2021 5:57 PM
Thanks Carolpa, seems it is time for me to get this done

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Sun, Jan 10 2021 6:39 PM
Carolpa:

And YES, mine still shows the artist correct

You are talking DLNA only here, not Deezer, correct ?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Carolpa
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Carolpa replied on Mon, Jan 11 2021 5:07 AM
mbolo01:

You are talking DLNA only here, not Deezer, correct ? BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

correct

Tassos
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Tassos replied on Mon, Jan 11 2021 10:26 AM

I have given up asking for a fix for the moment simply because every time I get frustrated for having paid 2,2k for something that does maybe 20% of what it was supposed to do and I am almost begging for a fix. At least they could try to make a version of the b&o app or the beoliving app even better that could run on a moment.

Fansastic
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Fansastic replied on Mon, Jan 11 2021 11:09 AM
20% performance is way exaggerated. It does everything that it was designed for accept the inner Moodwheel. Then there is the missing of artist covers, that is an optical flaw. Very inconvenient and annoying but nothing more than that.

Also it has problems with the durability of the screen/tablet. But that is more of a warranty issue on its own and has nothing to do with the design concept of the Moment.

It had major software flaws but they were mitigated already a long time ago.

I understand your disappointment regarding the Moment but it is still a very nice concept.

B&O should really make a new version of it!

The lack of a real sound system which can be operated on its own, without the use of a app, is the biggest flaw in their current portfolio.

The Halo is just not the proper successor (and is not meant to be).

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Paul
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Paul replied on Thu, Jan 28 2021 10:17 PM

It seems the “latest” software version is different for different systems.

2.2.2.3900 or 2.2.3.3903 for Jukebox, dependent on Jukebox Type Number 

And 

2.2.29827.253289881 or 2.2.34978.4941285 for Soundheart.

Does anyone have a different ‘latest’ version? 

B&O have abandoned their product support responsibilities because they don’t believe they will be held to account, financially speaking, for failing to meet the functional standards of the product they advertised. 

 

 

 

 

seethroughyou
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Paul:

B&O have abandoned their product support responsibilities because they don’t believe they will be held to account, financially speaking, for failing to meet the functional standards of the product they advertised.

They will be held to account. During this disgusting and irresponsible Moment mess they have just obliterated the trust of thousands of buyers who bought this expensive doorstop.

.

 

 

Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

.

Fansastic
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Fansastic replied on Sat, Jan 30 2021 11:24 AM
I’m a bit confused about the current flaws on the Moment. It seems that Patternplay is also missing on the Moment.

Does this mean that this function also has been disabled by B&O? When I tap the wheel once on the wood cover, the Moment used to start the pattern play but looks like this is not working anymore.

Pattern Play shouldn’t be affected by the gracenote issues does it?

Any thought (and this is not meant as a question to continue bashing the Moment, we are aware about its flaws).

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Sandyb
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Sandyb replied on Sat, Jan 30 2021 11:31 AM
I just sold mine for 600 pounds, amazingly!

Not bad for by some distance the worst B&O purchase I’ve ever made

Pays for some part of my Room setup
seethroughyou
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Fansastic:

I’m a bit confused about the current flaws on the Moment. It seems that Patternplay is also missing on the Moment.

BV Eclipse 55 Brass - BL 18 Brass - BL 19 Brass - BL17 Black - BL 3 White - BS Moment - BS 2 Brass - BV Horizon 48 - BS3000 - BS 3200 - BS Essence MK2 - BL 4000 - V1 40 Black - V1 40 White - BLC NL/ML - H6 - H4 - E8 Motion - A8 Earphone - Beolit 12 - Beolit 15 - Beoplay A1 Green - Beoplay A3 White

There’s really nothing to be confused about. Patternplay like other functionality has broken somewhere in recent times and B&O aren’t going to fix it because they have abandoned this product and runaway.

.

 

 

Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

.

kimhav
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kimhav replied on Sun, Jan 31 2021 3:20 PM

Paul:

It seems the “latest” software version is different for different systems.

2.2.2.3900 or 2.2.3.3903 for Jukebox, dependent on Jukebox Type Number 

And 

2.2.29827.253289881 or 2.2.34978.4941285 for Soundheart.

Regarding the Jukebox Type number; which ones are there? And what you're saying then is that:

Type 1 Moment would have:

Jukebox v2.2.2.3900

Soundheart v2.2.29827.253289881

and Type 2 Moment have:

Jukebox v2.2.3.3903

Soundheart v2.2.34978.4941285

Looking at my system - have:

Soundheart Type 2997

Soundheart application version: 2.2.31594.26265250

System software version: 2.2.2.3900

//Kim

 

 

Fansastic
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Fansastic replied on Sat, May 8 2021 12:18 PM
Just recently I experience another problem with my Moment. When I select another song from the horizontal playing list (next song for instance), a short white noice is audible.

Reset the Moment, no changes, still have the white noice. I’m on Deezer HiFi

Anyone has the same issue?

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Fansastic
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Hi all,

I suspect the software update of my Eclipse to cause the white noice, also when I switch from TuneIn to Deezer my selected speakergroup on the Eclipse switch back to the default speakers of TV only. So seems a problem with the Eclipse / Moment combo.

My Eclipse works stand alone through NL and plays via speakers connected to Eclipse.

If anyone could confirm either same problems or flawless playback on Moment and if used stand alone over NL or via connected speakers on Moment, I would very much appreciate your efforts.

Many thanks.

Serge

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Fansastic
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Fansastic replied on Fri, May 14 2021 9:43 AM
For those interested, I’ve narrowed down the white noise when skipping to next song is caused by my Moment.

It does it for all sources: Deezer, DLNA and switching to TuneIn.

B&O support directs me to my dealer. I’m getting crazy with this kind of poor advice from support department!

Maybe it has something to do with my Jukebox being replaced. So frustrating.

(Please no more confirmation about the flaws of the Moment, we are all aware of that and I’m passed that emotion for quite a while now)

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Fansastic
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Fansastic replied on Fri, May 14 2021 10:06 AM
Ok now I feel stupid!

As a last resort I pulled down the main electric switch of my house. After repowering everything (including IP modem, routers, network switches), no more white noise.

Problem solved.

Sometimes the old IT solution -rebooting- does work.

Have a nice weekend

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Fri, May 14 2021 12:07 PM
Fansastic:

Problem solved.

Great news, enjoy the Moment

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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