Endless beosound moment issues. Please help.

As mentioned in another post, I had a brand new moment but the screen had light bleeding so the dealer was more than kind to offer a  brand new " inspected " beosound moment.

Eagerly waiting to start it up at home, it was much of a disappointment.  The jukebox won't connect to server to check for updates. I tried to restore to factory settings but I was stuck at can't connect to Beoportal. 

I did a soft reset, it went into the configuration menu but the DLNA option is grayed out although both my TV and PC can see all available DLNA servers. 

 

I still cannot check for updates eventho I did a factory reset. I'm clueless and not sure what to do. The dealer is really far so can anybody assist me in troubleshooting the DLNA thing ? 

Also is it normal to have a jukebox with serial number : 0000000 ? 

 

 

 

The serials are not correct so I suspect the Moment is in some sort of test or store mode.

Do you have the B&O app or the Beotool app?

In the app you can select Moment and see if you are registered as owner. In the Beotool app you can see if the Moment has any issues and what serial it is.

I do not know of any test or store mode on the Moment. You also say you have done a factory setup. Do you use a wired connection to the sound hart? The jukebox must be connected to your wifi network to be able to communicate with your sound hart.

It might be the case that all your information is not synced because it cannot contact the Beo portal, and therefore does not give correct information. Beoportal can be down sometimes, I do not have problems at this moment.

So no straight fix for you unfortunately but with a little patience and faith I hope you will be set up properly in short time. Hope this helps

Unfortunately I don't have an iPhone so I cannot install the application you mentioned. I called the dealer he said leave the moment for a day on network it might be that the server is down.

 

However, I am not sure why I can't select DLNA. 

Server down sounds logical

DLNA because your Moment is still not installed properly?

Can you play music from Deezer and TuneIn?

Fansastic:

Server down sounds logical

 

 

DLNA because your Moment is still not installed properly?

 

 

Can you play music from Deezer and TuneIn?

Yes it's playing music from Deezer but I noticed something written in the manual : 

 

SoundHeart Serial number setting.:

 

When the Main Processor module PCB01.2 is replace it comes with the serial number 00000000 that must be replaced with the serial number of the replaced Main Processor module (8 digits printed on label of the old PCB01.2). Do the following: - Replace PCB01.2, Main Process board with the new one. - Power On the BeoSound Moment. - Connect product to ServiceTool, using wired connection, see page 53. - Open SoundHeart > System Info menu and press Read Info to ensure connection is established. - Open SoundHeart > SoundHeart menu and press Read to read current serial number of the BeoSound Moment hub (SoundHeart).

 

 

Now I don't want to jump into conclusions but does it ring a bell ? 

Seems you got a fixed unit from the dealer which was not completely setup properly. Think you will have to bring the Moment back to your dealer. My guess is that this is the reason you cannot connect to Beoportal, as this needs the serial to check you are the owner

But has the dealer the right to replace a brand new faulty unit with a repaired / refurbished one ? 

IA64:

But has the dealer the right to replace a brand new faulty unit with a repaired / refurbished one ?

Sounds strange indeed, just call him tomorrow and ask him to explain! If you have a new jukebox with proper screen with no bleeding and new pcb and full warranty, I think you are ok, But if you bought a completely new Moment for full price I would insist on a new jukebox instead

Question from my side, from what manual did you read the serial 0000 remark? Couldn’t find it in the online manual.

Fansastic:

Question from my side, from what manual did you read the serial 0000 remark? Couldn’t find it in the online manual.

There you go :

 

http://www.bang-olufsen-rivierenland.nl/wp-content/uploads/2015/04/30472829.pdf

IA64:

There you go :

http://www.bang-olufsen-rivierenland.nl/wp-content/uploads/2015/04/30472829.pdf

👍🏻

OK some updates :  I sent the beosound moment to the dealer, they inspected it and said everything is now working fine. 

The moment is now connecting to beoportal, there's a serial number showing for the jukebox.

The problem if the DLNA is not solved yet. I cannot use DLNA and it's grayed out. 

The dealer has no clue; according to him, very few people use DLNA so he's not familiar with this issue.

Can anybody be kind enough to share with me the headache and assist me in finding out what's the deal with this dumb machine ?

IA64:

OK some updates : I sent the beosound moment to the dealer, they inspected it and said everything is now working fine. The moment is now connecting to beoportal, there's a serial number showing for the jukebox. The problem if the DLNA is not solved yet. I cannot use DLNA and it's grayed out.

The dealer has no clue; according to him, very few people use DLNA so he's not familiar with this issue.

Can anybody be kind enough to share with me the headache and assist me in finding out what's the deal with this dumb machine ?

Good to hear your Moment problem #1 is solved. Regarding DLNA, could you please give more detailed information:

- what type op NAS are you using?

- is the NAS visible through the app?

- are both Moment and NAS on same network? (just checking)

If the app sees your DLNA NAS then the Moment should also. If the app cannot see the NAS then it is related to your network or the type of DLNA

The Moment is bashed by many but my experience with it is positive, not many issues.

Two known issues are problems with durability of the Jukebox (tablet) and currently there is a issue with gracenote which results in no artist covers for your DLNA content and no moodwheel function for DLNA (greyed out inner circle of the moodwheel). The first issue is the assumed reason for early EOL of the Moment, the latter issue is currently assessed by B&O and a update is due

IA64:

The dealer has no clue; according to him, very few people use DLNA so he's not familiar with this issue.

I don’t see the link between low usage and feature not available ..... this is BS.

If the DLNA option is greyed out it is surely due to the fact that it is not enabled in the software and there is no option on the user side to turn it on, at least based on my Moment years of experience.

mbolo01:

I don’t see the link between low usage and feature not available ..... this is BS.

If the DLNA option is greyed out it is surely due to the fact that it is not enabled in the software and there is no option on the user side to turn it on, at least based on my Moment years of experience. BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Mbolo, do you think that this needs to be corrected through the service tool?

Hi Fansastic,

 

I would like to thank you for spending the journey with me on this forum. I had an idea to factory reset and during the setup, I could select the DLNA library and the harvesting started. So DLNA was visible by the moment however, when I go to settings, DLNA is grayed out. 

 

I took my wife iPhone and installed the B&O apps, Beoportal was up and running. So I started diagnosing my own internet connection and forced a static DNS on my router ( google DNS).

This is how I was able to connect to beoportal again. Now the funny thing is that the jukebox had the latest version but the Soundheart was stuck at  2.0.466 ( is this e beta thing ? )

The moment was not displaying any firmware update available. A hardreset using the combination button rebooted the device and I started from scratch. I was able to update to 2.2.22646 and guess what ? DLNA is now working great. 

All my collection is in FLAC format, Twonky reports 827449 track but the moment is only adding 79108 tracks. Not sure why; maybe bit-rate not supported ? 

Regarding the Artist pictures, I didn't notice this issue. Everything is displayed correctly. Maybe because I embed the album and artist pictures with Musicbrainz ? 

Regarding the durability of the jukebox, can you please elaborate more ?   I would like to mention that Plex DLNA is not really compatible with the moment which is very surprising. Harvesting stuck at 10% whereas with twonky, I can see continuous progress. 

IA64:

Hi Fansastic,

I would like to thank you for spending the journey with me on this forum. I had an idea to factory reset and during the setup, I could select the DLNA library and the harvesting started. So DLNA was visible by the moment however, when I go to settings, DLNA is grayed out.

I took my wife iPhone and installed the B&O apps, Beoportal was up and running. So I started diagnosing my own internet connection and forced a static DNS on my router ( google DNS). This is how I was able to connect to beoportal again. Now the funny thing is that the jukebox had the latest version but the Soundheart was stuck at 2.0.466 ( is this e beta thing ? )

The moment was not displaying any firmware update available. A hardreset using the combination button rebooted the device and I started from scratch. I was able to update to 2.2.22646 and guess what ? DLNA is now working great. All my collection is in FLAC format, Twonky reports 827449 track but the moment is only adding 79108 tracks. Not sure why; maybe bit-rate not supported ? Regarding the Artist pictures, I didn't notice this issue. Everything is displayed correctly. Maybe because I embed the album and artist pictures with Musicbrainz ? Regarding the durability of the jukebox, can you please elaborate more ? I would like to mention that Plex DLNA is not really compatible with the moment which is very surprising. Harvesting stuck at 10% whereas with twonky, I can see continuous progress.

So all is well now? Great!

I’m not experienced with twonky or plex, mbolo can help you on this i think.

If your DLNA collection is harvested you should be able to press the inner circle of the moodwheel as the moment is then playing the songs from your DLNA representing the selected mood (colour you picked). My Moment (and from other people) has the inner circle greyed out due to problems with the provider of the needed meta data for the DLNA collection (provided by Gracenote). This also gives problems with the artist covers for the DLNA collection, as the moment is providing pictures of the artist. For now mg moment is showing album pictures that are in my DLNA collection and not the pictures of the artist (as is done with the deezer collection).

Regarding the hardware problems, I had my tablet replaced for a new one after first the PCB died and was replaced and after a few months again the tablet died. This problems have been experienced by other members on this forum too. Rumour has it that there motherboard used in the tablet was stocked out and could not be replaced with newer parts, that being the reason for sudden EOL of the Moment ( at the moment they fixed all software problems). I always believed that B&O found out that the motherboard used was so faulty they had to stop selling the Moment so they could keep a certain amount of spare parts to facilitate broken tablets and replace them with new ones. Of course pure speculations from my side .

There is one more thing you should know about the software: the latest update available (and you have now I assume) gives an error if you use the Moment through a NL/ML converter, as the connection is lost in multiroom play to products attached to the converter. If you do not use older products you are fine. If you do use the converter, you need a specific update being pushed to your Moment by B&O (not dealer). This has been proved to be a hurdle in itself. There are different threats in the forum about this. I had it pushed to my Moment also. If you experience no problems with the Gracenote service, please let me know. It might have something to do with the version I’m using.

That is all I can tell you about my experience with the Moment. Despite negative things I find the Moment my center piece in my collection (which has gotten quite large). I hope you will get to enjoy your Moment also!

Fansastic:

So all is well now? Great!

I’m not experienced with twonky or plex, mbolo can help you on this i think.

Great to read that DLNA option is now available to your Moment. It's a confirmation that the dealer has not done a good job before giving you the device back and was hiding behind low DLNA popularity ... a shame.

I didn't manage to have the Moment harvesting PLEX DLNA (running on a QNAP NAS in my case), but I didn't spend too much time on it as it happened that I tried PLEX DLNA when the Moment started to face Gracenote issues which became my priority. Fyi, I faced another issue with PLEX DLNA feature: I was not able to stream tracks higher than 44,1 kHz to any B&O products, Moment included. I managed to tweak a PLEX configuration file and now all is in order.

Twonky is a good companion for the Moment, it is a shame that Twonky is no longer supported/developed.

Your number of tracks is really high and it is possible that the Moment is not able to properly harvest everything due to other settings, see below.

Some background: By default, the Moment is continuously looking for DLNA server content changes in order to automatically refresh its own index + metadata case needed. When Twonky automatically adds new content, or when you play a track out of the Twonky server, then its status changes and the Moment triggers a collection refresh which is not always welcome. e.g. If the Moment has already harvested 30k and that Twonky server content status changes, the Moment will start a new collection refresh without waiting for the previous one to finish, up to the point it gets completely confused a performs a brand new discovery, from scratch, similar to a database reset, a never ending process.

You can prevent this to happen (1) by changing the Twonky Rescan Interval to 0, which means that you'll have to manually trigger a Twonky database refresh each time you add new music content, I survived to that to be honest, and (2) by activating the Moment Expert mode which means that you'll also have to manually trigger Moment content refreshes but in this case you'll have the opportunity to trigger it only when you think it is appropriate as it takes a very long time with large collections, specially when Gracenote link is operational as for each newly discovered track the Moment look for its Mood in Gracenote to prepare the MoodWheel index (inner ring).

I understand that change (1) is not necessary if you have change (2) engaged, but by experience, controlling (1) then (2) sequentially helps managing large collection refreshes at your convenience.

With the size of your collection, you have no choice than using the Expert mode I'm afraid. It is a feature that we, large collection owners, manage to get from B&O to solve this issue.

Regarding the track frequency, you'll have issue over 96 kHz with the Moment, but tracks will be discovered anyway.

Hope this helps.

 

mbolo, merci bcp, c'est un forum anglais alors je continue en anglais. 

My DLNA player is a Ubiquity UAS-XG ( 2x10 TB ) with ubuntu OS. I noticed that I had some tracks in 192khz/24b so I resampled it to 96khz using Sox with foobar.

I don't really like Twonky, I'd rather use Plex. Can you please share the changes in the configuration file so I can try it ?  I noticed that the harvesting is restarting a lot and as you said even if I change the tag of some tracks, I get a complete rescan of library. 

When you guys talk about gracenote issue, do you mean displaying the album art and artist pictures for songs with no embedded artwork ? because I don't have this issue 

IA64:

mbolo, merci bcp, c'est un forum anglais alors je continue en anglais. 

My DLNA player is a Ubiquity UAS-XG ( 2x10 TB ) with ubuntu OS. I noticed that I had some tracks in 192khz/24b so I resampled it to 96khz using Sox with foobar.

I don't really like Twonky, I'd rather use Plex. Can you please share the changes in the configuration file so I can try it ?  I noticed that the harvesting is restarting a lot and as you said even if I change the tag of some tracks, I get a complete rescan of library. 

When you guys talk about gracenote issue, do you mean displaying the album art and artist pictures for songs with no embedded artwork ? because I don't have this issue 

Pas de problèmes!

I have to dig back what I did, I'll come back later on this topic. As I'm not a coder, it took me some time to figure out the working combination, not perfect I guess, but it works. The symptom was: when using the IOS B&O App to add a track, or an album, over 44,1 kHz to any B&O product I own, I had an error message.

Expert Mode is definitively a must have in you case.

The Moment leverages Gracenote to collect the artist's picture that is exposed in each artist's tile of the JukeBox that you see when browsing your DLNA collection. This is very similar to what PLEX UI does when collection is browsed by Artist and where you see artist's pictures which are not tracks' metadata as such but metadata fetched from Internet (PLEX use Gracenote too I think). If no artist image is found in Gracenote, then the artist's tile is usually grey, sometime with a white exclamation mark in the lower right corner.

Artist's image is not to be confused with album art (cover) that the Moments stores in its index as an URI to the DLNA server holding this metadata, if available.

You can navigate here "http://<SoundHeart IP address>:8080/BeoContent/music/dlnaProfile/" and you'll see how the Moment stores the information

When in Expert mode, and If your your DLNA server can also handle photos on top of music, you can manage your own artists' images by creating a BEOARTISTS directory in the Photos root directory and store images here (not sure about all the supported types, I use JPEG). The image must have the same file name as the artist name metadata, e.g. "Patrick Topalov.jpg" ... ça c'est pour le fun.

So if you are not managing your own images (I doubt you already do that) and if your JukeBox shows an artist image (not an album cover) for most of the DLNA artists of your large collection, then you are a very special case these days!

I'm on business leave so I have 1 week to waste on the DLNA thing. I'm digging deeper and deeper to find out why Plex DLNA can't work. It looks like I need to make a DLNA profile.

 

The good thing is that I'm running Plex on Ubuntu; the bad thing is that I'm also running plex on Ubuntu. It's somehow complicated but the last time I wrote a code was 15 years ago. 

 

Now Plex is assigning a generic profile to my BS moment ( ironically BS means many things ) 

 

Mapped client to generic profile: Accept: */*; User-Agent: Twonky-NMC/8.4.1 (Linux 4.1.40; armv7l; #1 PREEMPT Thu May 17 16:07:14 UTC 2018) DLNADOC/1.50; Host: 10.0.0.12:32469; SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse"; Content-Type: text/xml; charset="utf-8"; Content-Length: 464

OK some updates. I was able to write a profile for the DLNA thing. I tested a library of 8000 tracks and I can play almost everything but I still have the harvesting stuck at 10%.

 

Regarding the Artists pictures, I still don't understand what's the issue you guys are talking about. Here's how it looks from my side : 

 

 https://www.youtube.com/watch?v=KtRhRGEakjQ

 

Regarding the profile I created here's how it looks like ( not the best yet but does the job ) : 

 

<?xml version="1.0" encoding="utf-8"?>

<Client name="Twonky-NMC">

  <!-- Author: IA64 test Inc. -->

<Identification>

    <Header name="User-Agent" substring="Twonky-NMC/8.4.1" />

    <DeviceDescription>

      <Manufacturer substring="Twonky-NMC" />

      <FriendlyName substring="Twonky-NMC" />

    </DeviceDescription>

  </Identification>

  <DirectPlayProfiles>

    <MusicProfile container="mp4" codec="aac,mp3" />

    <MusicProfile container="mp3" codec="mp3,mp2" />

    <MusicProfile container="flac" codec="flac" />

    <MusicProfile container="ogg" codec="vorbis" />

    <MusicProfile container="asf,wma" codec="wmav2" />

  </DirectPlayProfiles>

  <ContainerProfiles>

    <MusicContainer name="mp4">

      <Limitations>

        <Match name="part.optimizedForStreaming" value="1" isRequired="true" />

      </Limitations>

    </MusicContainer>

  </ContainerProfiles>

  <CodecProfiles>

    <MusicCodec name="*">

      <Limitations>

        <UpperBound name="audio.samplingRate" value="96000" />

        <LowerBound name="audio.samplingRate" value="8000" />

        <Match name="audio.samplingRate" list="8000|11025|16000|22050|24000|32000|44100|96000" />

        <UpperBound name="audio.channels" value="2" />

        <UpperBound name="audio.bitDepth" value="24" />

        <UpperBound name="audio.bitrate" value="9411" />

      </Limitations>

    </MusicCodec>

    <MusicCodec name="wmav2">

      <Limitations>

        <UpperBound name="audio.bitrate" value="355" />

      </Limitations>

    </MusicCodec>

    <MusicCodec name="vorbis">

      <Limitations>

        <UpperBound name="audio.bitrate" value="320" />

      </Limitations>

    </MusicCodec>

    <MusicCodec name="mp3">

      <Limitations>

        <LowerBound name="audio.samplingRate" value="16000" />

      </Limitations>

    </MusicCodec>

  </CodecProfiles>

</Client>

IA64:

Regarding the Artists pictures, I still don't understand what's the issue you guys are talking about. Here's how it looks from my side :

https://www.youtube.com/watch?v=KtRhRGEakjQ

What you have are all album covers provided from your DLNA collection. The Moment should use pictures from the artist itself so no album pictures in the root directory. After selecting the artist you then find the different albums with the album cover picture.

I assume you did not selected any favourite artist in Deezer as, you should see the artist picture I and mbolo mention.

I made two pictures:

First one you see left and right from my DLNA, where right a album picture is available. Middle is artist from deezer which I selected as favourite.

Second one are 3 artists from deezer, as you can see all artist pictures

This is the current problem with artist pictures / gracenote

IA64:

OK some updates. I was able to write a profile for the DLNA thing. I tested a library of 8000 tracks and I can play almost everything but I still have the harvesting stuck at 10%.

Regarding the Artists pictures, I still don't understand what's the issue you guys are talking about. Here's how it looks from my side : 

Regarding the Artists picture: 

You should view the Collection screen of the Moment as a music collection sorted "by album artist". The artist tile, onto which you press to get to the artist's album(s), is supposed to expose the picture of the artist retrieved from Gracenote. I noticed that depending on the Moment software version, or settings (Expert Mode?), when an artist image is not found in Gracenote it is replaced by a randomly (?) selected album cover, this is what you see in your Moment. On mine, which is running a higher version than yours (maybe the latest beta) and which is configured in DLNA Expert Mode, the artist's picture is not replaced by an album cover when not found in Gracenote, but instead a grey tile is used. I have to relink my Moment to a DLNA server to show you a picture (I was waiting for the Gracenote fix before playing again with my large DLNA collection, so I'll build a shorter one for the sake of the test)

Regarding album cover: When in DLNA Expert mode, the Moment leverages what is exposed by the DLNA server which is usually the cover image embedded in your track. I don't remember what process is used by the Moment when not in Expert mode, i.e will it try to get a pointer to the album cover in Gracenote before trying the pointer to the cover in DLNA server, but what I'm pretty sure is that the Moment does not store any image, it simply identifies and record pointers, same as for artist's images.

Regarding the PLEX Profile: Here is mine. To be honest I think that just by identifying these User-Agent in a profile is enough to make it work at frequency higher than 44,1 kHz because what I put in TransCodeTargets, DirectPlayProfile or CodecProfiles does not seem to be taken into account as some don't even make sense and I still have some transcode error message while I'm trying to have direct play for ALAC which is 99% of my and collection. As you noticed, they use Twonky reference in their client, reason why I rtote that Twonky server is a good companion for the Moment :-)

BangOlufsenAudio.xml

<?xml version="1.0" encoding="utf-8"?>

<Client name="BangOlufsenAudio">

  <!-- Author: JLL -->

  

 <Identification>

    <Header name="User-Agent" substring="BangOlufsen"/>

    <Header name="User-Agent" substring="GStreamer"/>

    <DeviceDescription type="urn:schemas-upnp-org:device:MediaRenderer:2">

      <Manufacturer substring="Bang &amp; Olufsen" />

      <ManufacturerUrl substring="www.bang-olufsen.dk" />

    </DeviceDescription>

 </Identification>

 <TranscodeTargets>

    <MusicProfile container="m4a" codec="alac" />    

    <PhotoProfile container="jpeg" />

    <SubtitleProfile protocol="hls" container="webvtt" subtitleCodec="webvtt"/>

  </TranscodeTargets>

  <DirectPlayProfiles>

    <MusicProfile container="mp3" codec="mp3" />

    <MusicProfile container="mp4" codec="aac" />

    <MusicProfile container="mp4" codec="alac" />

    <MusicProfile container="m4a" codec="alac" />

    <PhotoProfile container="jpeg" />

  </DirectPlayProfiles>

  <CodecProfiles>

    <MusicCodec name="alac">

      <Limitations>

        <UpperBound name="audio.bitrate" value="5000" />

        <UpperBound name="audio.channels" value="2" />

      </Limitations>

    </MusicCodec>

  </CodecProfiles>

</Client>

 

mbolo01:

 

BangOlufsenAudio.xml

<?xml version="1.0" encoding="utf-8"?>

<Client name="BangOlufsenAudio">

  <!-- Author: JLL -->

  

 <Identification>

    <Header name="User-Agent" substring="BangOlufsen"/>

    <Header name="User-Agent" substring="GStreamer"/>

    <DeviceDescription type="urn:schemas-upnp-org:device:MediaRenderer:2">

      <Manufacturer substring="Bang &amp; Olufsen" />

      <ManufacturerUrl substring="www.bang-olufsen.dk" />

    </DeviceDescription>

 

 

 

I'm surprised that your XML worked. Where did you get the user-agent substring from ? The BS moment doesn't send anything like BangOlufsen or Gstreamer as identifier. 

 

Mine is certainly working because instead of mapping to generic profile, I created a Twonky-NMC.xml file; the output is :

 

Dec 18, 2019 09:23:26.784 [0x7f238effd700] DEBUG - Mapped client to profile Twonky-NMC using header User-Agent: Twonky-NMC/8.4.1 (Linux 4.1.40; armv7l; #1 PREEMPT Thu May 17 16:07:14 UTC 2018) DLNADOC/1.50

Dec 18, 2019 09:23:26.784 [0x7f238effd700] DEBUG - Mapped object cdb7ec639c054a088b4b to /library/sections/4/folder part 0 on server http://127.0.0.1:32400/

IA64:

OK some updates. I was able to write a profile for the DLNA thing. I tested a library of 8000 tracks and I can play almost everything but I still have the harvesting stuck at 10%.

10% is also where my Moment get stuck when harvesting a PLEX DLNA server and looking at the Moment inside, no single track has been collected. More work to do here unfortunately.

IA64:

I'm surprised that your XML worked. Where did you get the user-agent substring from ? The BS moment doesn't send anything like BangOlufsen or Gstreamer as identifier. 

I get the substring from the logs, and those are from my other B&O products.
As I told you, I have put my Moment on standby since the Gracenote issue, so where I know for sure I was not able to stream > 44,1 kHz to it, I may not have tested streaming to it after the profile change, focusing on the other devices hence the xml copied here, adding Twonky as a substring or creating another profile for the Moment will surely help, I'll update you when time comes (soon I hope), sorry for the confusion.

 

IA64:

Regarding the Artists pictures, I still don't understand what's the issue you guys are talking about

My suspicion was correct. When DLNA Expert mode is on, artists pictures are not overridden with an album cover when not found in Gracenote or in the local DLNA photo server.

Picture 1: DLNA Expert = On

Picture 2: DLNA Expert = Off

mbolo01:

IA64:

 

Regarding the Artists pictures, I still don't understand what's the issue you guys are talking about

 

 

 

My suspicion was correct. When DLNA Expert mode is on, artists pictures are not overridden with an album cover when not found in Gracenote or in the local DLNA photo server.

 

 

Picture 1: DLNA Expert = On

 

 

 

Picture 2: DLNA Expert = Off

 

 

 

 

 

Yes absolutely true, I noticed that and I also noticed that when stuck at 10% if I disconnect the LAN cable, the harvesting will be interrupted, once plugged in back, the moment will start collecting the tracks instead of resuming harvesting from Plex. 

 

I'm insisting on Plex because I have a lot of discographies; on a collection of 10k FLAC files, Twonky reports 1900 artist whereas Plex shows 81 artist.

 

The problem is that Twonky will read the tags and display the " Track Artist  " not the " Album Artist " so If I have 12 SACDs like Buddha Bar compilations, I get 140 Artist on Twonky and only 1 Artist on Plex. 

 

I tried different settings in the tree in Twonky and nothing really helped. 

IA64:

The problem is that Twonky will read the tags and display the " Track Artist  " not the " Album Artist " so If I have 12 SACDs like Buddha Bar compilations, I get 140 Artist on Twonky and only 1 Artist on Plex. 

 

What I noticed is that if you don't set the COMPILATION tag for compilations albums such Budha Bar, Twonky will show each artist individually, otherwise artists will not be shown and the album placed behind the "Various" artist.

Ok but since the B&O team is slow and unhelpful ( which is very obnoxious for a multinational company ) I'm pretty sure that we, as users, who have a programming / IT background can solve it.

 

I'm currently making some progress as all my Plex DLNA library is appearing and harvesting is ongoing. I have more than 7 putty sessions on linux monitoring in real-time, in verbose mode, everything ( DLNA ,Plex, streaming etc... logs ) and a network sniffer installed to analyze the requests sent over LAN and Wifi... Ironically the wifi isn't really in standby as it's also assisting in collecting the library when in fact it should be only available for connecting the jukebox to the network. 

The main problem is I have ZERO access to the BS moment. I can't see anything ongoing, can't retrieve logs and can't connect to anything other than http.

Ports 22,80 and 8080 are open however SSH will connect but won't accept credentials. Now I'm trying to submit logs and capture the packets using the sniffer but it I am not sure if the log is in plain text or compressed. 

If you happen to know how to get access to the BS moment I would be much thankful.

 

 

IA64:

I'm currently making some progress as all my Plex DLNA library is appearing and harvesting is ongoing. I have more than 7 putty sessions on linux monitoring in real-time, in verbose mode, everything ( DLNA ,Plex, streaming etc... logs ) and a network sniffer installed to analyze the requests sent over LAN and Wifi... Ironically the wifi isn't really in standby as it's also assisting in collecting the library when in fact it should be only available for connecting the jukebox to the network. 

The main problem is I have ZERO access to the BS moment. I can't see anything ongoing, can't retrieve logs and can't connect to anything other than http.

Did you manage to write a Moment profile in PLEX that let the Moment harvest process moving farer than 10%?

Is the SoundHeart communicating in WiFi while wired ? This makes no sense Or is the JukeBox involved too during the harvesting which would explain the WiFi traffic.

The only useful access to the Moment I know is through the port 8080, at least you can follow the harvesting process with more details and get the number of collected tracks, artists, albums, etc.... I posted the url in a previous note in this thread

Forgot to mention that in order to see your compilation albums grouped and to avoid having hundreds of artists shown in the Jukebox, you must set each compilation « album artist » to « Various Artists »

mbolo01:

IA64:

 

I'm currently making some progress as all my Plex DLNA library is appearing and harvesting is ongoing. I have more than 7 putty sessions on linux monitoring in real-time, in verbose mode, everything ( DLNA ,Plex, streaming etc... logs ) and a network sniffer installed to analyze the requests sent over LAN and Wifi... Ironically the wifi isn't really in standby as it's also assisting in collecting the library when in fact it should be only available for connecting the jukebox to the network. 

 

 

The main problem is I have ZERO access to the BS moment. I can't see anything ongoing, can't retrieve logs and can't connect to anything other than http.

 

 

Did you manage to write a Moment profile in PLEX that let the Moment harvest process moving farer than 10%?

 

Is the SoundHeart communicating in WiFi while wired ? This makes no sense Or is the JukeBox involved too during the harvesting which would explain the WiFi traffic.

 

The only useful access to the Moment I know is through the port 8080, at least you can follow the harvesting process with more details and get the number of collected tracks, artists, albums, etc.... I posted the url in a previous note in this thread

 

Do you mean this ? http://10.0.0.3:8080/BeoContent/music/dlnaProfile/   ? 

 

I only get a blank page with this : 

 

{"profile":{"name":"dlnaProfile","version":1,"rank":30,"revision":13,"_links":{"/relation/album":{"href":"./album/"},"/relation/artist":{"href":"./artist/"},"/relation/genre":{"href":"./genre/"},"/relation/playlist":{"href":"./playList/"},"/relation/track":{"href":"./track/"},"self":{"href":"./"}}}}

Another disappointment... looks like logs submitted to B&O are encrypted and not in plain text

I tried submitting extended logs and captured the packets being sent.... here's a sample, the rest is encrypted.... 

 

mbolo01:

IA64:

 

I'm currently making some progress as all my Plex DLNA library is appearing and harvesting is ongoing. I have more than 7 putty sessions on linux monitoring in real-time, in verbose mode, everything ( DLNA ,Plex, streaming etc... logs ) and a network sniffer installed to analyze the requests sent over LAN and Wifi... Ironically the wifi isn't really in standby as it's also assisting in collecting the library when in fact it should be only available for connecting the jukebox to the network. 

 

 

The main problem is I have ZERO access to the BS moment. I can't see anything ongoing, can't retrieve logs and can't connect to anything other than http.

 

 

Did you manage to write a Moment profile in PLEX that let the Moment harvest process moving farer than 10%?

 

Is the SoundHeart communicating in WiFi while wired ? This makes no sense Or is the JukeBox involved too during the harvesting which would explain the WiFi traffic.

 

The only useful access to the Moment I know is through the port 8080, at least you can follow the harvesting process with more details and get the number of collected tracks, artists, albums, etc.... I posted the url in a previous note in this thread

Sorry it took me some time to understand what you mean by the link, i'm now looking deeper. Something is strange. 

 

 

This is part of the albums being collected. Does it mean that database is not stored in the moment ? This is completely insane !! 

1- Because it doesn't make any sense to refer to an IP to extract the artwork

2- Because any change in the network means restarting the harvesting 

3- Because it means I need to set a static IP for my DLNA server 

4- Because it's just dumb... 

 

I am still in the learning process but if I got to the 10.0.0.12/,,,,  url, I can see the pictures of the albums however, they are not physically store on the DLNA server since I searched for the name of the directories and couldn't find anything related. 

 

Any idea ?  

I have no idea... But i’m excited you making the effort.

Would love to see plex working as dlna server! And even more so big fixes...

Please keep it up!

IA64:

Another disappointment... looks like logs submitted to B&O are encrypted and not in plain text

I noticed that too when sniffing, so is the communication with any outside partner (Deezer, Gracenote, ...) and for me it’s a good thing even if it does not help us in our efforts to understand what’s happening behind the scene. A former IT security guy writing here

Thanks. You guys are aware of any limitation regarding the lengthy track/album/ID3 tags over DLNA ? 

 

My BS won't collect everything. Although my dumb Android phone, my PC and my TV can read the 10,000 track test library, BS moment is able to collect only 9088 track.

 

After literally going through all albums, I noticed one thing in common, the length of the either album name or artist name ( example : Michael Camilo & Tomatitto feat. the band bla bla in London ) 

 

Anyone aware of such thing ?  

IA64:

This is part of the albums being collected. Does it mean that database is not stored in the moment ? This is completely insane !! 

1- Because it doesn't make any sense to refer to an IP to extract the artwork

2- Because any change in the network means restarting the harvesting 

3- Because it means I need to set a static IP for my DLNA server 

4- Because it's just dumb... 

I am still in the learning process but if I got to the 10.0.0.12/,,,,  url, I can see the pictures of the albums however, they are not physically store on the DLNA server since I searched for the name of the directories and couldn't find anything related. 

So you harvested 617 albums at the time of your post, many more to go then according to the size of your library !!!! You didn't explain how you unlock PLEX harvesting?

The database the Moment builds and stores is an index of the collected DLNA information with a minimum of information for the UI and the grouping (album/track/artist names, duration), as well as many references to other information also used by the UI such as the pictures, the mood (when working).

Some metadata are not collected while definitively present, e.g. "genre", and are not used anyway for DLNA ... don't ask me why, and some metadata collected are not even used such releaseYear, why? You may find that albums behind an artist tile are not sorted at all from what I could see, even if B&O says they should be by date .... I believe in what I see since years

I personally use static IPs for all static hosts, Moment and DLNA server included, so I never question myself about a dynamic IP change of a critical component, but you are right, this could result in unexpected side effects.

Not sure why there is a proxy reference in your setup, maybe PLEX is responsible for that?

With my setup (test with a QNAP DLNA server and a few albums), an album typically looks like:

{"id":"103","name":"An Awesome Wave","artistName":"Alt-J","artistNameNormalized":"Alt-J","artist":[{"id":"100","name":"Alt-J","nameNormalized":"Alt-J","dlna":{"id":"100"},"image":[{"url":"http://<DLNA IP Address>:8200/Thumbnails/A01/share/CACHEDEV1_DATA/.system/thumbnail/00e/2062.jpg","size":"large","mediatype":"image/jpg"}]}],"releaseYear":2013,"isCompilation":false,"genre":"","dlna":{"id":"103","url":""},"image":[{"url":"http://<DLNA IP Address>:8200/Thumbnails/A01/share/CACHEDEV1_DATA/.system/thumbnail/0f2/2034.jpg","size":"large","mediatype":"image/jpg"}],"_links":{"/relation/track":{"href":"./103/track"},"self":{"href":"./103"}}}

A track of this album looks like (even more references to the DLNA server ...):

{"id":"195","name":"1-Intro-alt-J-An Awesome Wave","artistName":"Alt-J","artistNameNormalized":"Alt-J","artist":[{"id":"100","name":"Alt-J","nameNormalized":"Alt-J","dlna":{"id":"100"},"image":[{"url":"http://<DLNA IP Address>8200/Thumbnails/A01/share/CACHEDEV1_DATA/.system/thumbnail/00e/2062.jpg","size":"large","mediatype":"image/jpg"}]}],"trackNumber":1,"genre":"","duration":157,"parentAlbum":{"id":"103","name":"An Awesome Wave","releaseYear":0,"isCompilation":false,"genre":"","dlna":{"id":"103"},"image":[{"url":"http://<DLNA IP Address>:8200/Thumbnails/A01/share/CACHEDEV1_DATA/.system/thumbnail/0f2/2034.jpg","size":"large","mediatype":"image/jpg"}]},"moodWheelItem":{"id":"0-0","ring":"core","mood":{"name":"","graceNote":{"id":0}}},"mood":{"name":"","graceNote":{"id":0}},"dlna":{"id":"195","url":"http://<DLNA IP Address>:8200/MediaItems/A0$128$129$133300484.mp4?type=1,client=33,mime=audio/mp4,pn=,ext=.mp4","mediatype":""},"image":[{"url":"http://<DLNA IP Address>:8200/Thumbnails/A01/share/CACHEDEV1_DATA/.system/thumbnail/0f2/2034.jpg","size":"large","mediatype":"image/jpg"}],"_links":{"/relation/album":{"href":"/BeoContent/music/dlnaProfile/album/103"},"self":{"href":"./195"}}}

Now the artist which has a picture reference to an album cover as not found in Gracenote, and we know why. If I had Expert mode on and the artist picture store in ma DLNA server, then a link to the picture would have replaced the link to the album cover:

{"id":"100","name":"Alt-J","nameNormalized":"Alt-J","dlna":{"id":"100","url":""},"image":[{"url":"http://<DLNA IP Address>:8200/Thumbnails/A01/share/CACHEDEV1_DATA/.system/thumbnail/00e/2062.jpg","size":"large","mediatype":"image/jpg"}],"_links":{"/relation/album":{"href":"./100/album"},"self":{"href":"./100"}}}

fyi, I asked B&O to have the following scenario for artist image in Expert mode: look for Gracenote, then local DLNA and failover to album cover, but they never implemented that, and the failover in Expert mode is a an empty grey tile.

Voilà voilà ....