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beovision eclipse only flashing green light

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This post has 21 Replies | 2 Followers

Lapet
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Lapet Posted: Sat, Jan 4 2020 6:18 PM

Hi all, my BV Eclipse was totally fine, but today the green light in the front starts to flash green and a have no sound and no picture. I can see the BV Eclipse over spotify  but nothing happens ;(

Can someone help me please?

 

Fansastic
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Fansastic replied on Sat, Jan 4 2020 7:25 PM
Did you try disconnect it from the mains and reconnecting after shirt while?

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Lapet
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Lapet replied on Sat, Jan 4 2020 7:55 PM

Yes, I already try to disconnect the whole system from the power more then 15 min. The strange thing is, that I can see the system in the app, but I can’t get any pictures or sound 

abyss
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abyss replied on Sat, Jan 4 2020 8:02 PM

Same yesterday with my eclipse, but i left the house, so i didn‘t care much about it. Today the tv was working as always.

cheers

Lapet
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Lapet replied on Sun, Jan 5 2020 11:08 AM

Thank you for your feedback! I try the same , but today the eclipse doesn’t work.

any idea what else I can try?

Fansastic
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Fansastic replied on Sun, Jan 5 2020 11:29 AM
The manual says that the green light is flashing in case the tv has been disconnected. Please check your inputs in both the screen as the soundbar. Maybe a lose connection, make sure you also check the small connectors for communication between soundbar and screen.

Also see this video for more installation different connections:

https://vimeo.com/232474225

Hope this helps

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Lapet
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Lapet replied on Sun, Jan 5 2020 11:57 AM

Thank you, I checked all connections but it seems like everything is ok with the cable and the connection. 

Fansastic
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Fansastic replied on Sun, Jan 5 2020 12:05 PM
Lapet:

Thank you, I checked all connections but it seems like everything is ok with the cable and the connection.

Both the hdmi and the odd cable from soundbar to communicate with the tv, it is situated on top of the bar and you need to dismantle the tv to get there. It is quite a undertaking but I suggest you try this to make sure all connections are correct.

Alternative is to get your dealer to send somebody. I have no more suggestions for you apart from reconnecting the BR1, there is a small reset button on the bottom of the soundbar / black tv end for that.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

andybandy
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andybandy replied on Sun, Jan 5 2020 1:35 PM

Have you try change battery in BeoRemote one, Reset your remote control and pair it to the soundcenter again, with the button on the right side? 

Could work:)  

abyss
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abyss replied on Sun, Jan 5 2020 2:26 PM

Or, try to start the tv with the app, or if you have a apple tv, try it via the apple remote.

Carolpa
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Carolpa replied on Sun, Jan 5 2020 3:16 PM

It isn't trying to update its software?

Then just wait and don't interrupt.

Lapet
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Lapet replied on Sun, Jan 5 2020 3:45 PM

Thank you for your help!

I tried the Apple remote but it doesn’t work 

I tried to reconnect the beo one, but it can’t reconnect 

The eclipse runs the whole night with no changes

i checked all connections but not the 2 cable under the tv ( to risky)

I can connect Spotify over chromecast. I see all informations in the app, but the tv is totally dead (no picture and no sound)

 

 

Fansastic
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Fansastic replied on Sun, Jan 5 2020 4:00 PM
Maybe someone can provide a full service manual for the Eclipse in PDF, I find the online manual very global and limited. Cannot find anything regarding the problem you describe (other than I stated earlier)

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Carolpa
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Carolpa replied on Sun, Jan 5 2020 5:42 PM
https://support.bang-olufsen.com/hc/en-us/articles/209420645-Standby-indicator-light

My advice: unplug the Eclipse again. Wait several minutes and try to restart.
Lapet
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Lapet replied on Sun, Jan 5 2020 8:06 PM

I opened a ticket and hope that b&o can support me. I will send a update. 

Mjensen
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Mjensen replied on Sun, Jan 19 2020 3:03 PM

Hi, How did you fix the problem? I'm having same problem

Thank you for sharing

Lapet
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Lapet replied on Sun, Jan 19 2020 3:09 PM

yesterday the B&O Service had change the DSI board from the Eclipse and a something from the LG 

 

Mjensen
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Mjensen replied on Sun, Jan 19 2020 3:42 PM

Thanks you quick reply. Did they start by give you any guidance on how to fix the problem your self, which I could try? 

Lapet
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Lapet replied on Sun, Jan 19 2020 3:51 PM

No, it was very clear. They told me to contact the service partner 

Bill_Gates
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Bill_Gates replied on Sun, Jun 6 2021 12:57 PM

My unit has began this symptom overnight and I also had a battery low warning on my BeoRemote 1.

 

Any update to whether this is an issue that can be resolved without calling out service?

Pat
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Pat replied on Sun, Jun 6 2021 1:43 PM
Hi,

It depends on the symptoms. If green light flashing 10-11 secs, stops and flashing again in the same sequence + you can’t switch the tv on + you can’t see any sources from your tv on the remote control, just TV, then it’s the PSU in the Sound Center. If you can operate the tv - maybe with some limitations, it is usually the DSSE board. The symptoms may vary .
Bill_Gates
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Bill_Gates replied on Sun, Jun 6 2021 2:05 PM

How you describe it is accurate, no sources on Beoremote and nothing from the television other than a fast blinking light which is continual.

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