Disney Plus App on BeoVision Eclipse

Hello, everybody,

I am new to this forum and I have a question about the BeoVision Eclipse. 

The LG website explains how to install the Disney Plus App.  But I can't find the app on my Eclipse TV.  https://www.lg.com/us/support/disney-plus-lg-tv

Does anyone already have the Disney Plus APP on their B&O TV? 

Thanks in advanced for your help

BeoVision Eclipse 55

SW 2.7.37196

WebOs 3.6

Exact same situation here. My kids are constantly asking for it to me

Not sure if it will come to the C7 - hope so for those who want it

It is on the C9 as is Stan and one other I think

Yes, the C7 is supported according to both Disney+ and LG itself. Hope it appears sometime soon. 

I installed the app months ago already. Located in Holland and app downloaded from the LG Content Store on the Eclipse.

Maybe there is a location restriction for you?

Thanks Fansastic for your advice 

I have changed the content location (Germany and also to Netherlands) . Unfortunately the APP is not available anywhere.

You also need a VPN,

My advice, wait until they launch in the summer.

I had email contact with the B&O Support. Their answer was not conclusive for me.

Quote: “When it comes to the Disney Plus App, the developers of the app did not make it compatible with WebOS 3.5, thus, the app is not compatible with the operating system of most modern LG smart TVs including the BeoVision Eclipse. The development team have tried and found that this cannot be rectified. We recommend using an Apple TV or other set-top box to access the Disney+ app, or reaching out to the app developers for further information.”

Particularly because on the LG Web is noted that Disney + should run under WebOS 3.5 and the C7 is supported: https://www.lg.com/us/support/disney-plus-lg-tv

I'm at a bit of a loss.

Thanks  Emil Jensen for your feedback, 

Disney has already officially started in Switzerland. The APP (and of course the movie streaming) works great on our Apple devices and Samsung TV. 

Heritage:

I had email contact with the B&O Support. Their answer was not conclusive for me.

Quote: “When it comes to the Disney Plus App, the developers of the app did not make it compatible with WebOS 3.5, thus, the app is not compatible with the operating system of most modern LG smart TVs including the BeoVision Eclipse. The development team have tried and found that this cannot be rectified. We recommend using an Apple TV or other set-top box to access the Disney+ app, or reaching out to the app developers for further information.”

Particularly because on the LG Web is noted that Disney + should run under WebOS 3.5 and the C7 is supported : https://www.lg.com/us/support/disney-plus-lg-tv

I'm at a bit of a loss.

That is a strange answer indeed. This needs more clarification by B&O support. Did you send them this feedback?

This morning I could not acces the Content Store, will try again. Maybe the app has been removed by LG? Not sure if the Eclipse is getting same content as LG C7 owners. I do not use Disney+ but shall look if the app is still working.

This is a continuous problem with B&O, they team up with another provider/brand but after short while all kind of restrictions occur for the B&O owners. Think of Spotify, Netflix & Android on the BV14/Horizon/Avant NG, and now with Deezer on the Harmony and of course B&O own Multiroom platform. They are an expert of setting themselves out of the game!

This Disney thing is same problem, there is some kind of restriction between LG/B&O and you are limited as user. Unacceptable for the Eclipse platform, as this was promised to be future proof due to the LG OS...not...

Keep pushing B&O support!

Disney + app is not on the LG Content Store anymore. I installed it earlier and still seems to work.

Send it to B&O support, together with the overview of supported LG tv’s. B&O should fix this!

Goodluck

thanks Fansastic for trying and your feedback. I will contact the support again, but I have little hope that they (are willing to) understand me.

News from B&O Support

Quote: "We have received a message from our team in regards to your inquiry. Our headquarters are looking into the situation and they are working on a solution. For the time being it's difficult for us to determine when exactly the issue is going to be resolved, we don't have estimated time. If you have any additional questions, do not hesitate to contact us back. "

Heritage:

News from B&O Support

Quote: "We have received a message from our team in regards to your inquiry. Our headquarters are looking into the situation and they are working on a solution. For the time being it's difficult for us to determine when exactly the issue is going to be resolved, we don't have estimated time. If you have any additional questions, do not hesitate to contact us back. "

Great news! Thanks for sharing

I know there's a couple member of my family that would be very happy to see this.

Hallo

I realised I joined this club as well

my brand new BEOVISION ECLIPSE 65  does support all apps ( AMAZON, NETFLIX....) but no trace of  Disney +.

 

I contacted B&O e was invited to contact LG. Lg sent me nack to B&O.

Last B&O  statements is indicating a not clear issue at software level and that they are working on it..

 

I admit  I do not know the architecture of WEBOS  and the special needs of Disney, but  I am extremely surprised  of the entire story ( By the way another missing APP is APPLE TV).

 

Regards

 

I dont think that the webos in Eclipse, will ever recieve apple tv app.

And Alfio, if you want to make your experience much better, I would recommend buying an Apple TV and control it with the PUC control.

You will not find a better userinterface for your apps.

Thanks for the feedback Indeed I have alredy a Set top box unit ( an NVIDIA  Shield) but my plan was to avoid it. I quoted APPLE TV as another example of missing APP in what is presented as LG WebOS. By experience set top box limit the streaming to HD ( even if 4K capable). I have an application called Infinity TV ( Italian pay per view) that works on 4k only if on TV. By the way it works ( even if there are limitation on the location set-up). Regards

Hi all. Any updates on support for Disney+ on eclipse mk1? I have also not managed to find the app on the lg app store.

I don't understand how Disney states it supports the app on all webos version 3.5 and higher. Is the webos that B&O has different authorizations for app? I thought the eclipse was just a C7 from software perspective except the sound settings.

Can Disney or LG block apps on beovisions? 

 

Hi all. Any updates on support for Disney+ on eclipse mk1? I have also not managed to find the app on the lg app store.

I don't understand how Disney states it supports the app on all webos version 3.5 and higher. Is the webos that B&O has different authorizations for app? I thought the eclipse was just a C7 from software perspective except the sound settings.

Can Disney or LG block apps on beovisions? 

 

I've been casting the app from my Samsung phone. I don't think it sends the fancy audio, but I only use the sound bar and a subwoofer so looks and sounds pretty good.

I didn't realize I could cast everything from android. Do you do that with chromecast or need a different streaming app?

Anybody else who was successful in installing the disney+ app on their eclipse?

I *think* Chromecast just casts audio to the sound center.  I could be wrong, but this is what seems to happen whenever I try it.

To cast video to the Eclipse, I start the Disney+ app, then I go in the "screen share" application on the LG, then pull down twice on my phone's screen to get the expanded control panel/shortcuts.  Click on the "media" tab, and it should show the Disney+ app and the select the "smart view" icon and it should allow you to select the LG as the target.  You may need to start playing the media within the app first.  I've done this with the HBOMax app as well.  It seems to be built in to my Samsung phone.

It looks like Samsung has published both an iPhone and Android app so it doesn't seem to be limited to a Samsung phone.  However, it will probably be a different setup process (if you can even follow the one I typed above).