Beosound 2 & Google home lost connection

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tjn2000 Posted: Sat, Apr 11 2020 2:16 PM

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Hi,

A couple of days ago I kept getting "Hmm there seems to be a problem" or "There is a glitch" responses when asking "hey google..." on my Beosound 2.  It has been working perfectly and there have been no issue with this or any of the other speakers,  plugs etc.

I have reset it and it said the same when it came back online.  this time I used the reset button and went through the steps to set it up again.  It has added to my google home app and the B&O app and I can control it though both.  It wont however take voice commands.  It says 'your device isn't set up yet,  download the google home app"

The software is up to date so I am at a loos at what to try next.  I wonder whether there was a issue with the latest software which I downloaded about a week ago and whether this has affected it in some way.

Any help would be appreciated.

Thanks

Tim