ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi
I need some guidance please,
I have a network of B&O a moment, 35, 3500 and Beolab 18
I have just bought a Beoplay A9 mk11
I can find it on bluetooth and connect to it but cannot see it as wifi device
This means B&O app cannot find it.
What am I doing wrong.?
Start it up....led flashes orange....press the only button and ked flashes blue and appears on bluetooth and makes a bing bong sound,
It never appears on my wifi
Please help!
Best regards Andrew
Andrewharvey:Hi I need some guidance please, I have a network of B&O a moment, 35, 3500 and Beolab 18 I have just bought a Beoplay A9 mk11 I can find it on bluetooth and connect to it but cannot see it as wifi device This means B&O app cannot find it. What am I doing wrong.? Start it up....led flashes orange....press the only button and ked flashes blue and appears on bluetooth and makes a bing bong sound, It never appears on my wifi Please help! Best regards Andrew
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
If you do a factory reset you will still need to set it up to your network via your B&O app
Here are some instructions if you might require them
https://bogob2b.custhelp.com/app/answers/answer_view/a_id/11605/loc/en_GB
I've tried factory reset but still no WiFi
Bluetooth yes WiFi no
Note no sound was emitted when reset as peraper lunkilink indicates - it hasn't changed its name back to default in Bluetooth list either...
It's like it's not resetting properly
So Bluetooth has reset it's ID back to default
No WiFi ....is it broken?
If possible try to connect via network cable!
MM
There is a tv - and there is a BV
Andrewharvey:So Bluetooth has reset it's ID back to default No WiFi ....is it broken?
Plugged a network cable in and it chimed but no B&O WiFi showing on my device
Did you check for an update, whilst having the cable connected - (and did the update)?
How do I update if I cannot connect to WiFi but have a wired connection please?
Many thanks for your understanding
Andrew
When you say it has no wifi, what exactly do you mean? (with your A9 plugged in and turned on) :
1. You can't see it in your B&O app as a device? (that would be correct if you haven't set it up);
2. You can't see it in your iphone / ipad etc under the wifi menu? If you have an iphone / ipad, when you tap > settings > wifi > what do you see? do you see it under "set up as a new airplay speaker?"
when i view available wifi networks it doesn't appear.
when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it.
what does the network button at the base of the unit at the rear do?
Given that your wired connection is the same network as your wifi (where your iDevice is connected to), you must tap the plus in the upper left corner of the products screen/Bang & Olufsen app.
Then you have the option of choosing the A9 family
From there you set up the device (including updating) by choosing Products Settings -> Software.
Andrewharvey: when i view available wifi networks it doesn't appear. when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it. what does the network button at the base of the unit at the rear do?
When i have pressed that before, i have used it to reset up a device, so it can set it up again, press it and see what happens (at this point nothing else is working).
Issue resolved.
Item faulty so returned to vendor
Took opportunity to upgrade to a Mk4 - arrived within 2 days - up on wall - working - now covered in moon skin... beautiful
thanks for all who attempted to help diagnose....
Aussie Michael: Andrewharvey: when i view available wifi networks it doesn't appear. when i try to add it to my B&O network - it also cannot find it the "A9 family" whilst scanning for it. what does the network button at the base of the unit at the rear do? When i have pressed that before, i have used it to reset up a device, so it can set it up again, press it and see what happens (at this point nothing else is working).