ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Guys
I have a problem with ma "new" Beomaster 5
A very ""friendly"" seller sold me a Beomaster 5 via Ebay as a working device. I paid via paypal frends and familiy.
Yes ...I know .. mistake.
I prefer to go to solve the problem.
In addition to the fact that the disk completely sucks, as it's click in it, I obviously have a problem with the ML-PL PCB 51 where the connectors to Beosound 5 are.
I replaced the HDD from my old Beomaster 5 where I now have an SSD.
Can I copy at least the serial number if the disk sucks completely?
Not even the light on the connecting PCB 51 is working. NOT green or red.
Otherwise now as i change HDD my new BM5 turns on, I see it starts, I could do a reset, and I can connect USB with service software.
I can update the BIOS and and BS5 FEP , but does not let me update the BM5 ML sw. It shows BM5 ML current version 00 and if I click update it nothing happens within 3 hours. Only the update process is running but I interrupted it after 3 hours as i think that should be finished in 1 hour at latest ?
I need your advice on how to get this unit up and running.
The motherboard is otherwise fine.
Even this information. Even if I put the ML-PL PCB 51 in my working BS5 it doesn't work.
The LED is still not lit, otherwise everything is nicely displayed on the screen, but the remote control does not work, nor does the sound come from the powerlink connector.
What could be wrong?
Thanks for the tips :)
First of all
Pls observe that the Serielnumber must match. Otherwise the system will not Work.The procedure how to do this is described in the servicemanual using the Maintenance Tool You will need the servicemanual for BM 5 ver. 1.2.Next you will need the Maintenance Tool on a USB Stick. Version 6.05Follow the procedure in the servicemanual.Pls note the USB Stick must be the original from B&O, as the service program is locked tothe USB Stick.
Good Luck
marexy: Guys I have a problem with ma "new" Beomaster 5 A very ""friendly"" seller sold me a Beomaster 5 via Ebay as a working device. I paid via paypal frends and familiy. Yes ...I know .. mistake. I prefer to go to solve the problem. In addition to the fact that the disk completely sucks, as it's click in it, I obviously have a problem with the ML-PL PCB 51 where the connectors to Beosound 5 are. I replaced the HDD from my old Beomaster 5 where I now have an SSD. Can I copy at least the serial number if the disk sucks completely? Not even the light on the connecting PCB 51 is working. NOT green or red. Otherwise now as i change HDD my new BM5 turns on, I see it starts, I could do a reset, and I can connect USB with service software. I can update the BIOS and and BS5 FEP , but does not let me update the BM5 ML sw. It shows BM5 ML current version 00 and if I click update it nothing happens within 3 hours. Only the update process is running but I interrupted it after 3 hours as i think that should be finished in 1 hour at latest ? I need your advice on how to get this unit up and running. The motherboard is otherwise fine. Even this information. Even if I put the ML-PL PCB 51 in my working BS5 it doesn't work. The LED is still not lit, otherwise everything is nicely displayed on the screen, but the remote control does not work, nor does the sound come from the powerlink connector. What could be wrong? Thanks for the tips :)
Well, your problem is that the PCB51 is not working, you have verified that yourself by trying it in another BM5 that is working. Also the disk seems to be dead.
Regarding the serial numbers. The unit will work with different serial numbers without problems, only the software update might not work.
To get a completely matched serial number system, just insert a HDD and BS5 display to a Beomaster 5, and run the USB service tool, and select "CLONE DISK".
This will create a completely new HDD with correct partitions and also set the serial numbers on the HDD to match motherboard and display.
I cannot help with the dead PCB51, are there lights in the 5/12v diodes if you power it on ?
/Weebyx
If the HDD is somehow readable, use an external HDD clone device to copy from the old to a new HDD. Example:https://www.amazon.de/gp/product/B06XYJSR8B/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
This way you could try to save all data including serial number to a new HDD and get the system working again.
TWG
HDD is total dead. Arm in the disc is faulty.
Quote
are there lights in the 5/12v diodes if you power it on ?
YES all 4 led diods are working.
An there is normal power to BS5 monitor.
some photos
Seems to me that that all hardware components are working fine (except the HDD, but it's important anyway). If you have a Service Tool USB it will re-build HDD's content from the Ghost32 image (that's why Service Tool USB is 3.7 GB in size). Just install any new HDD and use your old BM5 HDD as a "Clone Entire HDD" source. Once done, update serial numbers and everything should be working fine. You can also run "Restore" if it doesn't.
HI
I can not use old HDD for cloning as it is defekt..boroken..kaput..faulty ;(
Today i have try with third disc ...but after restore it show Windows screen.
Strange thing is that st-by button is not working ...only working if in srđervice mode.
Also USB good link led is not ON ag PCB 51.
Sorry, I understood that you have another, old Beomaster 5 (where you have SSD now), so that's the HDD I was talking about. Or you can just temporarily transfer that SSD and use it as cloning source. Doesn't matter it's from another machine. That you will sort out in next step with Service Tool USB.
The objective is to create at least some kind of "healthy" initial environment and there's big chance that your BM5 comes back to life. PCB51 rarely dies (but of course, there's a chance). What I would do first is: connect external USB mouse/keyboard combo, enter the motherboard BIOS and load the default settings in case previous owner messed up something. Later you will sort out the serial numbers with the Service Tool. You need to have either healthy motherboard or healthy HDD of that BM5 to slowly bring everything back to order. I understand that your MB is OK, so you just need to set up the replacement HDD. Some time it's a lengthy process with many Reboot, Restore trial-and-error attempts until you catch the proper sequence.
as Damir suggested: Couldn't you clone the healthy Beomaster 5's hdd and copy its serialnumber to the Bios of the defectice unit?As I have no experience with the service tool: Can you read out the serial number of the broken Beomaster 5 BIOS?
Among other options, the ServiceTool can help in 2 scenarios:
- If HDD is gone, to read the Serial number from the MB and register into new HDD
- If MB is dead, to read the Serial number from the working HDD and write it into BIOS of the "new" MB
Damir
Thank guys...
it is kind of corona time project :)
ok..i can write what can do and can not ..
so :
I clone ok HDD to secondary HDD for my faulty unit.
I can enter system with service tool
I can Update BIOS to version 1.15 and update SB5 FAP to 1.38a
I cant' update BM5 ML to version 2.36 ( it is current version on BM version 0.0 ...so that is strange :(
I can do the restore ..but after stage 1 and 2 notring happened,..just cursor pointer from compuer mous on BS5 screen
maybe one more info...
BM5 tag on the back side have serial number 211......
You can see that mother board is not original from that unit.
so i think that BM5 now has..all boards from different units :)..ha ha ..like Frankenstain :)
I think I understand what happened:
previous owner had replaced the motherboard, but never did a Serial numbers sync with the Service Tool (maybe he didn't had it), so he sold it as non-working unit. Unfortunately in the meantime (or then already) the HDD died as well, so there's no place to read the Serial number from.
Maybe some more knowledgeable guys here can help, or might be worth a shot to have a chat with B&O technician for advice what to do in such situation.
Maybe any of you know how to copy serial numbers?
I don't understand why you clone HDD from another HDD, you only have to replace the old HDD with a new one and than start "Clone entire HDD" than the Maintaince Tool will build up the new HDD correctly...
I forgot, after that you must do a recovery in the service menu of BM
Hi
Did you chenk my posts?...as you can see my old HDD is not working.
yes, but i have seen that you have different serial for BM/BS and HDD, that should be fixed when you make a "Clone entire HDD" with a new empty HDD on the main HDD Connector without any other HDD connected.
did you do this ?
hfinette: I forgot, after that you must do a recovery in the service menu of BM
Why ? I have used clone entire HDD, many times, never had the need for recovery ?
Do a complete restore of the harddrive.Then the serials will be transferred to the drive.You first has to "Ghost" the drive.Then restore the rest. Use the step by step in the service manual.So all shows the same .
Fritz: Do a complete restore of the harddrive.Then the serials will be transferred to the drive.You first has to "Ghost" the drive.Then restore the rest. Use the step by step in the service manual.So all shows the same .
But his problem is that his motherboard was changed when the original HDD was working, but since the original serial number was newer transfered from the original HDD, to the new motherboard, and now the original HDD is dead, he cannot get a system that matches the serial number on the sticker back on the BM5.
He needs to insert a serial number that does not exist on the motherboard or a original working HDD. This cannot be done with the service tool. And I have not heard of any tool that can do this.
His current BM 5 MB serial is 23176799. By using a new unformattet/unpationed harddrive eg 500 GB or 1 TB and using the B&O Ghost placed on the MT USB stick., A new empty image will be placed on the Harddrive. Drive C, D, E will be created.Then when starting up: Two options ether BM 5 will boot up in loading the BM sofaware or BM 5 will go into restore mode. This mode can be manual chosen by using a USB keayboard and a USB mouse.When the restore is completet the software will do a check and copy the BM 5 hardware serial to the harddrive. This is done every time the systems boots.
This procedure is made in case of a total harddrive crash.When during a Ghost the MT software will prepare the Hardrive, and inform the software in the MT software, the Hardrive is brand new and clean.
When the BM 5 is up and running then BS 5 is connected and the BM software will transfer the seriels from BS 5 to the harddrive.Then do a software update over the internet to download and auto install version 7.04.01.1945Then transfer media files to the drive E, as decribed in the BM 5 manual.
Both BM 5 and BS 5 serial are on the board. Twice i have a total crash on my harddrives.So i know how it works All this is described in the ver 1.2 service manual for BM 5 /BS 5.
Brgds/Fritz
Fritz: His current BM 5 MB serial is 23176799. By using a new unformattet/unpationed harddrive eg 500 GB or 1 TB and using the B&O Ghost placed on the MT USB stick., A new empty image will be placed on the Harddrive. Drive C, D, E will be created.Then when starting up: Two options ether BM 5 will boot up in loading the BM sofaware or BM 5 will go into restore mode. This mode can be manual chosen by using a USB keayboard and a USB mouse.When the restore is completet the software will do a check and copy the BM 5 hardware serial to the harddrive. This is done every time the systems boots. This procedure is made in case of a total harddrive crash.When during a Ghost the MT software will prepare the Hardrive, and inform the software in the MT software, the Hardrive is brand new and clean. When the BM 5 is up and running then BS 5 is connected and the BM software will transfer the seriels from BS 5 to the harddrive.Then do a software update over the internet to download and auto install version 7.04.01.1945Then transfer media files to the drive E, as decribed in the BM 5 manual. Both BM 5 and BS 5 serial are on the board. Twice i have a total crash on my harddrives.So i know how it works All this is described in the ver 1.2 service manual for BM 5 /BS 5. Brgds/Fritz
But this does not help him.
The sticker on the back says that the BM5 serial should be 211xxxx.
Current BM5 MB serial is 23176799
Current BM5 serial on HDD is 22146902
Current BS5 serial is 22407441
Current BS5 serial on HDD is 22555542
If he does a complete clone of HDD with service tool, the serials will be.
BM5 MB serial 23176799
BM5 serial on HDD 23176799
BS5 serial 22407441
BS5 serial on HDD 22407441
So serials will match, except that the BM5 serial will not match the sticker on the back of the Beomaster case.
His case is the same as a new motherboard AND Hdd at the same time, so he needs to write the 211xxxx serial to the BM5 Motherboard before doing the cloning.
But the service tool cannot write any serial to the BIOS, I guess something else is needed to do this. The only place he has the 211xxxx serial, is on the original dead HDD, but since that is dead, he cannot use that.
No that is not the way it works with BM 5,: It's not a TV or RadioForget the sticker.In case of replacement of parts etc., the new serial numbers must be transferred to the hardrive.The sticker is used for warrenty issues, initial production date etc.. Remember in this case, cloning is not possible, one has to install a complete new empty hardrive using "Ghost" option im M tools. In this Case "Ghost" does not mean cloning, as there is no copy of the harddrive.
Fritz: No that is not the way it works with BM 5,: It's not a TV or RadioForget the sticker.In case of replacement of parts etc., the new serial numbers must be transferred to the hardrive.The sticker is used for warrenty issues, initial production date etc.. Remember in this case, cloning is not possible, one has to install a complete new empty hardrive using "Ghost" option im M tools. In this Case "Ghost" does not mean cloning, as there is no copy of the harddrive. Brgds/Fritz
Off course this is how it works, Have you used the B&O Service Tool ?
I have replaced over 10 HDD's in Beomaster 5's. All had new empty HDD installed, and all systems has been restored with the "Clone entire drive" from the USB service tool. This uses Ghost to clone the image from the USB to the new disk, and after a few reboots of the the system, the serial number from the motherboard and BS5 are written to the new HDD, resulting in matching serial numbers.
Just because the menu in service tool is called "Clone entire Hard drive", does not mean it has anything to do with cloning the original disk. That is what the other "Clone...." action is for.
The serial numbers on the HDD/BM5/BS5 must match for the SW update to work. Off course the system will work if the sticker on the back does not have the same serial as the HDD and so on, but it also means that the system is not original, and at least I care about having matching serial numbers with the sticker on BM5.
But still, he is not able to get the system matching with the sticker on the back, however he can have matching serials on HDD/BM5/BS5, so the system can be updated.
The service manual does not describe the procedure to replace BOTH Motherboard and HDD, since this will need to write the serial to the BIOS using another tool that the USB service tool. The service manual assumes that either HDD or Motherboard are working, so the serial can be transfered one way or the other.
We are on the same page.
However the service manual actually describes the issue you are mentioning.Pls read section 4.8 note one. One have to order a new motherboard with the serial pre-programmed.When a new MB is received, its either with the pre-programmed serial, or with no pre-programmed serial. In any way the procedure in section 4.8 should be used..If that's not possible, then it's the "forget the sticker" procedure.So one have three options.
Forgot to answer the question:Yes i have used the M Tool. Mine is ver. 1.10 on the B&O protected usb stick.The program I have will only work when booting andt using tne M Tool program from the USB stick.That's the way thinks are designed from B&O.
Fritz: Forgot to answer the question:Yes i have used the M Tool. Mine is ver. 1.10 on the B&O protected usb stick.The program I have will only work when booting andt using tne M Tool program from the USB stick.That's the way thinks are designed from B&O. Brgds/Fritz
Ok, mine is a bit newer then, cant remember the version, but I dont need to use any "M Tool" :)
Fritz: We are on the same page. However the service manual actually describes the issue you are mentioning.Pls read section 4.8 note one. One have to order a new motherboard with the serial pre-programmed.When a new MB is received, its either with the pre-programmed serial, or with no pre-programmed serial. In any way the procedure in section 4.8 should be used..If that's not possible, then it's the "forget the sticker" procedure.So one have three options. Brgds/Fritz
Ok, so B&O have a tool that can write a virgin Serial number to the BIOS, this was also what I expected :)
Hi Weebyx
Would you be so kind to check what version of Maintenance Tool USB stick do you have?
I also have v1.10, which I thought is the latest (and probably only) available
M Tool Fritz is talking about is (as I understand) the - "Maintenance Tool" itself - the same software which loads every time we boot from the USB.
If you have find that you have some version higher than 1.10, kindly please share
Thank you