ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hello guys,
my problem is that i cannot setup the speaker with the application , is giving an error that the ''setup failed could not find the product did you hear a sound etc...''
the led light is turning to white and i can confirm that the speaker is already connected to the wifi (checked through the web setup page & router) & also the speaker is working fine when is connected directly to bluetooth.
Also, using the beotool app i found that type no: 0000
item no : 0000000
serial no: 00000000
wireless signal quality excellent
software version: 1.15.18747.182285341
product overview : 1 online
the important thing is that i cannot finish the setup so i can be able to control treble bass … and of course pairing it for stereo sound.
if anybody has an idea or experiencing of what might be the problem happy to hear
very frustrated
thanks in advance !
I recommend a factory reset.
(I´m quite sure that you cannot pair M5 in a stereo setup)
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
Ow, I’m sorry to have to be the bearer of bad news here but your speaker needs to go back to your dealer for either a change of mainboard or full replacement. I had this exact same problem (“00000000” serial number) with my BeoSound 2 when I purchased it brand new, and my dealer gave me a choice of either waiting for B&O to send them a new mainboard with a correctly programmed serial number or a new speaker.
I opted for the later option.
While you’d imagine that B&O dealers would have the tools to manually key in erroneous product ID’s and serial numbers it is unfortunately not the case; my local dealer did offer to let me take a look at their diagnostics tools and it doesn’t offer any way for them to key in missing serial numbers.
This is not an uncommon problem though, so get in touch with your dealer and they’ll resolve this matter for you.