Beocom 6000 receives but does not dial out

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jacobacci Posted: Mon, Apr 12 2021 7:07 AM

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Hi all,

I have several Beocom 6000 with a Beoline pyramid base station. All handsets were upgraded to Mk2 a few years ago.

Over the last few weeks the system has developed the following problem:

• all handsets are connected to the base
• receiving calls works without issues
• when I dial out, I first get the dial tone. When the handsets sends the mfc tones, the dial tone remains
• unplugging power on the base and reconnecting (restarting) often cures the problem for a while (dialing out possible as normal). The problem then returns after a while

Has anyone else had that issue and found a cure?

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Guy replied on Mon, Apr 12 2021 9:58 AM

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Often BC6000 issues can be caused by weak batteries - are they all relatively new?  Turn all handsets off first and then try each in turn.

Also, have you tried another (non B&O) phone in the socket?  I wouldn't rule out a fault on the line.  So few people use landlines these days that landline faults can go a while before being reported.

The other thing that you could try is a complete system reset - each handset and the base.  Be aware that you will lose stored numbers if you reset the base.

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jacobacci replied on Mon, Apr 12 2021 11:42 AM

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Thanks Guy

Batteries are relatively new and show as full in the handsets' settings.

I have followed your advice and tried another phone on the same line. The other phone dials out fine.

Next I tried the B&O base on the second land line and it has the same issue as on the first line.

So the issue seems to be with the B&O base. I am not very hopeful a complete system reset will solve the issue. Looks more like a fundamental fault to me. I will try to get another base second hand.