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Opportunity to talk directly with Bang & Olufsen...

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This post has 60 Replies | 2 Followers

9 LEE
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9 LEE Posted: Wed, May 12 2021 10:21 AM

Hello Everyone!

I was approached yesterday by Bang & Olufsen about the possibility of them having a 30 minute 'Teams' chat with up to 10 of our Members.

The Bang & Olufsen Design Team would like to speak to people who are heavily invested in BeoLink Multiroom (Network Link, specifically) about their experiences, good or bad. 

The initial stage would be to complete a 5 minute survey online (provided by Bang & Olufsen in Denmark) and then from the completed surveys they would like to select 10 people to speak to personally for half an hour with a view to gaining a real understanding of how their customers use it, how they like or dislike it, and I would guess to receive constructive criticism (and some great ideas and suggestions) from the people who know and love the brand and products.

We are the 'hardcore' buyers and enthusiasts of B&O, and they would like to hear what we have to say!

So, if it's okay with everyone I'll post a link to the survey either later today or tomorrow?

Kindest Regards

Lee

vlohjr1
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vlohjr1 replied on Wed, May 12 2021 10:29 AM
9 LEE:

Hello Everyone!

I was approached yesterday by Bang & Olufsen about the possibility of them having a 30 minute 'Teams' chat with up to 10 of our Members.

The Bang & Olufsen Design Team would like to speak to people who are heavily invested in BeoLink Multiroom (Network Link, specifically) about their experiences, good or bad.

The initial stage would be to complete a 5 minute survey online (provided by Bang & Olufsen in Denmark) and then from the completed surveys they would like to select 10 people to speak to personally for half an hour with a view to gaining a real understanding of how their customers use it, how they like or dislike it, and I would guess to receive constructive criticism (and some great ideas and suggestions) from the people who know and love the brand and products.

We are the 'hardcore' buyers and enthusiasts of B&O, and they would like to hear what we have to say!

So, if it's okay with everyone I'll post a link to the survey either later today or tomorrow?

Kindest Regards

Lee

Thank you Lee I am interested

Many thanks

Vince
matador43
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matador43 replied on Wed, May 12 2021 10:42 AM

I'm not in the target, not being a Beolink user but I found the idea as much surprising than interesting and truly encouraging.

Having often said than B&O isn't concerned about their historical clients, I'm quite happy to be proven I was wrong.

Mikipidia
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Mikipidia replied on Wed, May 12 2021 10:44 AM
Great that they reachnout like that! Big Smile

New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0

Mikipedia on YouTube: https://www.youtube.com/c/Mikipedia

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Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

VANTAGE
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VANTAGE replied on Wed, May 12 2021 11:02 AM

Sounds like a great opportunity, I'm in! Thanks.

 

Current: Beovision Eclipse 65" v1 - Beolab 50 - Beolab 28 - 2 x BS2 (GVA) - 1 x BS1 (GVA) - Beoremote Halo - H9i

Past:

Beovision MX4000 - Beovision 3-32 - Beovision 7-55

Beosound 9000 - Beosound 5 / Beomaster 5

Beolab 6000 - Beolab 8000 - Beolab 5 - Beolab 3 - Beolab 17

Tassos
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Tassos replied on Wed, May 12 2021 11:07 AM

Hello I am in as well Smile

Aussie Michael
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Hi Lee, thank you for posting.

I would be interested, i utilise Network Link with the TVs and also 4 speakers, that was the reason that I bought all new equipment 

My concern is how this will be in the future with future platforms they are introducing. 

Dante
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Dante replied on Wed, May 12 2021 11:38 AM

I'm not in the target group as well, not being a NL user.

But if I had the chance to talk directly to B&O I would ask them to improve their product repair policy.

As lots of new products are heavly dependent on electronic circuits and some of them are simply discontinued from the market, there should be a way to keep the customer base assisted even when no replacement parts are available from B&O.

My suggestion is to copy Apple's policy: the customer trade-in the non repairable product and gets a good discount to buy a new and equivalent product from the current portfolio.

L Spad
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L Spad replied on Wed, May 12 2021 11:53 AM

I’d be interested in completing the survey- my main gripe is dropping the ml/nl converter from the lineup, it is such a great product and opens up a lot of possibilities for NL users to access iconic vintage kit, as well as integrate non B&O kit via the aux in.

Beobuddy
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Beobuddy replied on Wed, May 12 2021 12:22 PM

I’ve heavily invested in NL products, overall a happy user, but on some occasions also heavily irritated. So, if there’s an option to give constructive criticism, then I would be willing and happy to provide my experiences. 

TWG
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TWG replied on Wed, May 12 2021 1:15 PM

1:0 for Bang & Olufsen. Good Move! Nice to read that they actually care about their customers.

1990
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1990 replied on Wed, May 12 2021 1:27 PM

Very interested indeed! I am using 6 NL-speakers, with BLGW and KNX. Join and automation power user.

BeoJosh
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BeoJosh replied on Wed, May 12 2021 2:58 PM

I'd definitely be in, if asked. I use it All. The. Time.

--
Beovision Harmony 77, Beovision Harmony 65 x2, Beovision Contour 48, LG GX 65/Beosound Stage/STB Stand
Beolab 50s, Beolab 28s, Beolab 18s x3, Beolab 19, Beoplay A9, Beosound Edge, Beosound 2 x2, Beosound 1 x2, Beosound Level x2, Beosound Core x2, Beoplay M3, Beosound 9000, Beogram TX2, Beogram 6500 White Edition, 4000c (on order), Beoremote One x8, Beoremote Halo x3, BLC NL/ML
Beoplay H95 x3, Beoplay EQ x2, Beoplay E8, Beoplay E8 Sport, Beosound A1 x2

beojeff
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beojeff replied on Wed, May 12 2021 3:52 PM

Same here. If I'm not chosen, perhaps someone who is could encourage B&O to bring back the NL/ML Converter and to extend Halo control of the NL/ML Converter.

Curly
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Curly replied on Wed, May 12 2021 8:17 PM

I volunteer our fearless and knowledgeable leaders, Miki and Henrik. :) I trust them to represent us well.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Mikipidia
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Mikipidia replied on Wed, May 12 2021 9:30 PM
I think especially Henrik and I should pass because they can talk to us directly about these things, but if you guys would like us/me there I’d be happy to join. Big Smile

New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0

Mikipedia on YouTube: https://www.youtube.com/c/Mikipedia

Mikipedi4 on Twitch: https://www.twitch.tv/mikipedi4

Mikipedia on Intagram: https://www.instagram.com/mikipedi4/

Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

Millemissen
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Of course - as a long time B&O user - I am heavily interested in maintaining and developing the NL platform.....I use it constantly, it is the backbone of my setup.

So - count me in for the the ‘initial stage of a 5 minute survey online’!
I would be happy to contribute with my knowledge and my thoughts on the subject... ....just as happy as I am to help people on the forum.

MM

There is a tv - and there is a BV

benjnz
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benjnz replied on Thu, May 13 2021 7:51 AM

I'm up for it, I've gone from Beolink to NetLink including BLI etc Yes - thumbs up

EVFJ
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EVFJ replied on Thu, May 13 2021 9:58 AM

Dear Lee ,

Please how to acces to the link to the survey ?

I would like to fill into .

Many thanks in advance .

See you .

Etienne 

EVFJ
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EVFJ replied on Thu, May 13 2021 10:13 AM

Please ,Lee,can you share the link to the survey .Thks Etienne 

Hiort
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Hiort replied on Thu, May 13 2021 10:23 AM
Same here. Interested to share my experiences.

Only have NetLink devices.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Fansastic
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Fansastic replied on Thu, May 13 2021 10:30 AM
Hi Lee, I’m very willing to share my experience with B&O. I’m fully on NL and NL only. It is the one feature that makes me want to buy products again ans again. My interrest of B&O heavily depends on future support of NL. And as my interrest in the brand os more of a love affair, I’m delighted to provide feedback in any way possible.

Serge

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

9 LEE
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9 LEE replied on Thu, May 13 2021 10:49 AM

The survey link is on this separate thread, which I have made sticky. Smile

Lee

 

Millemissen
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Done :-)

MM

There is a tv - and there is a BV

1990
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1990 replied on Thu, May 13 2021 1:30 PM

Yes, very nice to contribute something :)

Styrizo
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Styrizo replied on Thu, May 13 2021 4:43 PM

Survey answered! Think they're going to get a lot of love for current NL features, such as JOIN and built-in apps like Deezer and TuneIn Wink

mbolo01
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mbolo01 replied on Thu, May 13 2021 5:53 PM

Survey answered too. NL is key for me, and I'm no longer purchasing any new B&O product since Beolink is out of he picture.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
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Fansastic replied on Thu, May 13 2021 6:45 PM
mbolo01:

Survey answered too. NL is key for me, and I'm no longer purchasing any new B&O product since Beolink is out of he picture.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Also did the Survey and send in similar request about NL. And emphasised my love for the Moment..we need a new physical Beosound 🙏

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Sandyb
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Sandyb replied on Thu, May 13 2021 7:04 PM
The fact that they are doing a NL survey now, in mid May, also suggests to me that they are not remotely close to delivering the Mozart NL software update

One could I suppose argue that the survey findings will be use to fine tune functionality that they are well in the process of building, and that the update may not be that far away

But I’d be very surprised if we get anything before the end of October, at the earliest
driehoek
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driehoek replied on Fri, May 14 2021 6:59 AM

Completed. I also doubt that they are close to include it on Mozart. Planning communicated on this forum before was Q3 and Q4. I assume they found out it is more difficult or costly to include NL support and are reviewing business case now.

Fansastic
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Fansastic replied on Fri, May 14 2021 7:13 AM
If they are reviewing to continue NL, all the more reasons to fill in the survey.

Hope there are many NL users on the forum who actually participate in the survey.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Styrizo
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Styrizo replied on Fri, May 14 2021 8:27 AM

It might be just a crazy idea but couldn't B&O just add a switch (physical or though the app) to switch between the old Beolink and the new Mozart platforms. At least until they can merge them (if that's ever to happen)?

I mean, they already have the technology. What would be needed, a couple more chips (damn shortage) and a bit of software tweaking to allow dual boot?

Sandyb
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Sandyb replied on Fri, May 14 2021 9:11 AM

Yep - I was told recently that (a) its proving more difficult / more work than one might envisage, and (b) that it is slipping from Q3 to Q4 i.e end of the year.

Taken together, and now with this survey, I don't think its close at all.

In my opinion, its only 50/50 that we see something this year, though I think its more likely than not that they do add Speaker Link. After all they have given it a new name (i.e. not NL)....so the questions lately surround timing of delivery firstly, and secondly, the extent to which Speaker Link and Network Link differ from each other.

Anyway, like many here, I reflected my wishes pretty clearly in the survey, so here's hoping.

 

driehoek:

Completed. I also doubt that they are close to include it on Mozart. Planning communicated on this forum before was Q3 and Q4. I assume they found out it is more difficult or costly to include NL support and are reviewing business case now.

 

Millemissen
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@Sandyb

None the less, it proves that they are working on it.

I am pretty sure, that it is not an easy task - especially not, if/when the aim at something that is ‘backwards compatiple’.

It probably would be easier to make something, that only works with the brandnew devices (and exclude existing NL devices including what is integrated via the converter).

I guess they are trying to find out how much ‘manpower’ they need for this - since they are looking for the experience of people heavily using NL

They want to know if it is worth it.

MM

There is a tv - and there is a BV

Aussie Michael
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Thanks Lee for the link on the other thread, i replied to it earlier today

Sandyb
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Sandyb replied on Fri, May 14 2021 12:55 PM

Agreed, they are clearly working on it.

Expecting something in the next few months though is just setting oneself up for disappointment.

It will be late this year almost certainly, and not before.

It also wouldn't surprise me at all if we get s phased implementation - the Mozart devices first, backward compatibility updates for older Nl devices afterwards.

There is also the non zero probability that they renege on the promise in the end, although I would put this as only 10-15% chance.

 

Millemissen:

@Sandyb

None the less, it proves that they are working on it.

I am pretty sure, that it is not an easy task - especially not, if/when the aim at something that is ‘backwards compatiple’.

It probably would be easier to make something, that only works with the brandnew devices (and exclude existing NL devices including what is integrated via the converter).

I guess they are trying to find out how much ‘manpower’ they need for this - since they are looking for the experience of people heavily using NL

They want to know if it is worth it.

MM

 

Millemissen
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Sandyb:

It also wouldn't surprise me at all if we get s phased implementation - the Mozart devices first, backward compatibility updates for older Nl devices afterwards..

Most likely, I also think.

That would however mean that, if there is uncertainty about how the backward compatibility with the current/older NL devices will be, the waiting continues.

For my part, I won’t buy into new stuff untill I know that it will work ‘NL-wise’ with (most of) my current products.

MM

There is a tv - and there is a BV

Aussie Michael
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It could also be to garner "user stories" for agile development.

Either way, it's good for B&O to engage with the people that buy B&O rather than "death by committee". 

nico vercammen
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Filled in the survey.

NL is also the backbone of my system. Also integrated with home automation via gateway. Works fine and easy to use.

Our house is open with speakers in every room so “join”’is just a must to make it easy to use :-)

Nico
Audio
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Audio replied on Sat, May 15 2021 11:14 AM

I use Roon and I stream via Airplay to my different NL loudspeakers, from this viewpoint there is no need for NL for me.

BUT, Question:
I often use "touch-to-join" when I go to another room to listen / connect another NL loudspeaker to the current playing one. Does this still work with the new loudspeakers based on Mozart? Or is this Airplay feature only available with old NL speakers?

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