ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi Forum
I have a BeoSound 35 in my setup. Most of the time I used to control volume and skip tracks with the beloved Beo4 remote, because the BS35 actually have an IR-eye integrated (though there is not much documentation about it).
The control from the Beo4 has suddenly stopped working!
I have recently installed a firmware upgrade of the BS35 to version 1.27.47106
But I cannot tell if the firmware upgrade causes the IR-eye in the BS35 not to work, of if it happened just before the upgrade.
- I have ensured to verify that the Beo4 works (I can see the LEDs blinking when testing via a camera phone).
- I have ensured to point the Beo4 to the BS35, and set the A.option to 1
- I have verified that the Beo4 actually works, by testing it on my BS9000, which reacts accordingly.
- I have not touched the BS35 at all. It is mounted on the table stand, and is located on top of a bookshelf. I only control the BS35 remotely from the App and Beo4.
Are there other users of the BS35 with the IR that have a similar experience/issue?
Is it a common issue for the BS35 that the IR-eye fails?
I have never before had any IR-issues with my legacy B&O systems (BS9000 and BS Overture).
Hello BOThom.
Well i Think i have just the same problem....
I have a Beosound 35 in my kitchen, for about two years.
I have used a Beo4 all the time, with no problems. Until the other day it will not work any more.
I have checked all out, change batteries, tried another Beo4 - nothing works.
My firmware has just Update like yours 1.27.47106
I think something happend with the new firmware ??
What do we do ? Any ideas ?
Thanks
Allan Denmark
Thank you for your reply, Allan.
I am somehow happy to hear that the firmware update might be the cause for the IR-eye to fail.
But I do hope that this was not on purpose from B&O! I have already reported the issue to their support, but without any feedback yet.
I certainly do not hope this is a way to force us to buy the Halo or One remote (not that I dislike them at all) - but the Beo4 really fulfill my needs to control the BS35.
I will get back to this thread, if I have news from B&O to this issue
I have the exact same problem too since around 15 October when my BS35 was updated to the latest software version. See my thread about it https://archivedforum2.beoworld.org/forums/t/49540.aspx. Glad to hear (or perhaps not really…) that I’m not the only one experiencing this. I’ve mailed customer support about it so let’s hope they can fix it.
Just received a new software update. The Beosound 35 responds to IR signals from the Beo4 again!!!
Emil: Just received a new software update. The Beosound 35 responds to IR signals from the Beo4 again!!!
Excellent, my BS35 also receives IR-signals again after a recent update published today.
Thanks all for a great collaboration and contribution