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Poll: Do you have a rattling Halo? Please respond here.

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Curly
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Curly Posted: Sun, Dec 19 2021 8:21 PM

In order to help B&O determine how many Halos are affected, shall we start a discrete thread on the issue?

If you have a rattling Halo, please:

1. Submit a Hardware category inquiry to B&O via the B&O app; AND

2. Respond below indicating your:

a. Halo build date (stated on the bottom of your Halo (tabletop))

b. Color

c. Tabletop or wall

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Curly
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Curly replied on Sun, Dec 19 2021 8:22 PM

Jan 2021

Silver

Tabletop

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Seanie_230
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Yep made Jan 2021

Purchased last week

Natural

Table stand

Eclipse 65
V1-32
Beosound M5
Essence MK2
BLI

What exactly is the problem you are having?

--

BeoLab 18's. Beolab 3's. A8. A9. A2. H7.

Curly
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Curly replied on Tue, Dec 21 2021 2:39 PM

I'll put Willie Satanek's down on his behalf as he confirmed to me directly on Instagram and on the podcast recently:

Nov 2020

Silver

Tabletop

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Curly
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Curly replied on Tue, Dec 21 2021 2:43 PM

The volume wheel is not tight to the rest of the chassis. It rattles. It has play in it--more than one would reasonably find acceptable. You can push and pull the volume wheel gently in place and it moves around and rattles. If you shake the entire unit itself, it rattles.

This is something that has been discussed on Henrik's (BOTF) channel in two videos recently. It has also been the topic of discussion on BeoTalk (Mikipedia) across the last 2, maybe 4 episodes. Apparently, a number of Halo examples are affected so we thought it would be helpful to attempt to quantify that more clearly.

Again, if your Halo is affected, please submit a Hardware inquiry to B&O through the app and also respond to this thread with the information stated in the first post. It would be helpful, I hope.

Cheers!

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Frederik
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Frederik replied on Tue, Dec 21 2021 2:57 PM

I have a Bronze table top Halo built in Jan 2021 that rattles. I did not file a Hardware inquiry because a replacement unit would very likely have exactly the same issue.

I checked out a few Halo's at a local dealer and literally all the latest versions have exactly the same issue, only the older models feel differently, more solid.

Curly
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Curly replied on Tue, Dec 21 2021 3:12 PM

We wonder if manufacturing tolerances were changed on purpose--for example, to extend the life of the product.

If that's the case, that would be fine. We just would like B&O to indicate that explicitly. Replacement under warranty is not the only acceptable outcome--good communication also suffices. :)

If enough affected users submit inquiries, it may prompt a response from B&O, which would be a wonderful outcome. So, IMHO, submitting an inquiry is worthwhile.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Fansastic
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Fansastic replied on Tue, Dec 21 2021 3:30 PM
Mine is from jan20 and does not rattle (it clicks when adjusting volume). There is no significant play in the wheel.

On Henriks latest video on this topic he shows the play in the anthracite one he unpacks. His silver one does not have the same amount of play. I’m not sure all production units from end 2020 onwards have issues

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Frederik
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Frederik replied on Tue, Dec 21 2021 3:37 PM

I have to say, I have two other products at home with a similar type of wheel, the Beosound 2 and Nest thermostate. Both products have a rock solid wheel with not the slightest movement and very nice haptic feedback. That was what I expected from the Halo as well, but when I unpacked it I was disappointed because I immediately noticed the wheel was loose. Meanwhile I have kind of accepted it, I still think it's a stunning beautiful product. Maybe the Halo is just more complicated because the top is open.

I agree more open communication would be nice, but no company would admit that their build quality is not on par nor publicly state that every single product over the last year or so can be replaced.

davieav
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davieav replied on Tue, Dec 21 2021 4:30 PM

October 2021 bought an anthracite halo table version. 
went to collect and remembering henrik’s information about them , i got my dealer to open it in the showroom before i even contemplated taking it away.
the ring was loose . He opened another and that too had the same issue.
he was super about it to be fair , organised a replacement but when that arrived , it  too had issues !
so that has gone back and i have been offered a refund . Very disappointing  

LeMirage
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LeMirage replied on Tue, Dec 21 2021 6:01 PM

Wow, glad I did not pull the trigger on the Halo. Picked up an essence remote wheel from a dealer quitting and clearing stock and could not be happier. Only paid 100 EUR and use it with my Level. Volume control, pause/play and track skipping, All i need and the feel and response of the rotating wheel is just perfect. Would recommend these things to anyone for use with the bigger Beoplay speakers. 
Now on the hunt for a separate aluminium baseplate , if anyone has a spare ;) 

Curly
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Curly replied on Tue, Dec 21 2021 6:23 PM

Henrik asked that I add his to the list:

xx 2021

Anthracite

Wall

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Ouch. This is why I am no longer buying a Rev 1 of any new B&O products. Ive been burned too many times with issues like this.

--

BeoLab 18's. Beolab 3's. A8. A9. A2. H7.

moxxey
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moxxey replied on Wed, Dec 22 2021 6:48 AM

Curly:

We wonder if manufacturing tolerances were changed on purpose--for example, to extend the life of the product.

You could be right. Mine doesn't rattle, but it's one of the first models, and the wheel is also quite tight. One thing I notice is that it's hard to get an exact volume. It can often skip ahead too quickly as the wheel is a little (or become a little) stiff. It's hard just to notch the volume up a couple of levels, for example. Will often jump 4 or 5 levels.

I'll also add that the wheel feels like it's going the same was as my Essence, which cesead up/got super-stiff after a few years to the point where you couldn't even rotate the wheel. The ball bearings start to work less well. I guess humid air affects them?

Millemissen
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moxxey:

Curly:

We wonder if manufacturing tolerances were changed on purpose--for example, to extend the life of the product.

You could be right. Mine doesn't rattle, but it's one of the first models, and the wheel is also quite tight. One thing I notice is that it's hard to get an exact volume. It can often skip ahead too quickly as the wheel is a little (or become a little) stiff. It's hard just to notch the volume up a couple of levels, for example. Will often jump 4 or 5 levels.

I'll also add that the wheel feels like it's going the same was as my Essence, which cesead up/got super-stiff after a few years to the point where you couldn't even rotate the wheel. The ball bearings start to work less well. I guess humid air affects them?

If that should be the case, it should be very easy for B&O to explain in public.

MM

There is a tv - and there is a BV

schatzoy
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schatzoy replied on Wed, Dec 22 2021 2:47 PM

Maybe a coincidence...I have a pair of Beoplay H95. The wheels for volume and noise cancellation had a nice firm touch, felt rock solid.

As my H95 had a mechanical problem, they were replaced. The new set has very loose wheels and they have play. This just doesn't feel premium.

I would not buy the H95 again. The quality overall is not what I expect from B&O at that price point.

Beozip
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Beozip replied on Mon, Jan 3 2022 6:53 PM

December 2020

Natural silver

Table Version

 

The Halo goes back to the dealer Angry

 

Maybe he had a new one without a loose ring Confused

Michael
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Michael replied on Mon, Jan 3 2022 8:46 PM
I don’t have one mainly due to it not having an oled screen. It simply looks so old with a backlit black and white bad contrast screen.

Hope the next generation will be better!

Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, 
BeoSound Core, BeoSound 9000, BeoSound Century, 
BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, 
BeoVision Eclipse Gen 2 55", BeoPlay V1-40, 
BeoCom 6000 and so much else :)  

TWG
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TWG replied on Tue, Jan 4 2022 10:14 AM

Michael:
I don’t have one mainly due to it not having an oled screen. It simply looks so old with a backlit black and white bad contrast screen.

Hope the next generation will be better!

 

NOT having an OLED screen is a big PRO for the Halo and a very good decision from B&O! LCD live much longer, has no burn in problems, stay readable in direct sunlight (depending on the used LCD variants) etc.


Did somebody get feedback from B&O about that "rattling"? Maybe it is dramatized here in the forum and that construction is intended to prevent faults like on the Essence remote?!

 

Curly
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Curly replied on Tue, Jan 4 2022 12:58 PM

No feedback from B&O that I’m aware of. 

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Michael
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Michael replied on Tue, Jan 4 2022 7:04 PM
TWG:

NOT having an OLED screen is a big PRO for the Halo and a very good decision from B&O! LCD live much longer, has no burn in problems, stay readable in direct sunlight (depending on the used LCD variants) etc.

Did somebody get feedback from B&O about that "rattling"? Maybe it is dramatized here in the forum and that construction is intended to prevent faults like on the Essence remote?!

Is that so? I have oled on my iPhones and no issues, same with my eclipse tv. And my Fuji camera and even my BeoRemote ones have an oled screen so the black won’t glow in the dark.

Not sure why B&O think halo doesn’t deserve a better screen. And graphics from the windows 3.1 era. I hope they make them more beautiful in the future, feels a bit rushed today.

Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, 
BeoSound Core, BeoSound 9000, BeoSound Century, 
BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, 
BeoVision Eclipse Gen 2 55", BeoPlay V1-40, 
BeoCom 6000 and so much else :)  

Sandyb
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Sandyb replied on Tue, Jan 4 2022 7:31 PM

Agreed, OLED is plenty robust enough, small scale devices or larger ones.

The other issue with the screens B&O use is that are not responsive in the way we are used to, especially as we all use modern mobiles.

The Moment was laggy as hell, and my experience with the Halo was not massively better.

Its certainly not a modern touchscreen experience.

 

Michael:
TWG:

 

NOT having an OLED screen is a big PRO for the Halo and a very good decision from B&O! LCD live much longer, has no burn in problems, stay readable in direct sunlight (depending on the used LCD variants) etc.

 

Did somebody get feedback from B&O about that "rattling"? Maybe it is dramatized here in the forum and that construction is intended to prevent faults like on the Essence remote?!

 

 

Is that so? I have oled on my iPhones and no issues, same with my eclipse tv. And my Fuji camera and even my BeoRemote ones have an oled screen so the black won’t glow in the dark.

 

 

Not sure why B&O think halo doesn’t deserve a better screen. And graphics from the windows 3.1 era. I hope they make them more beautiful in the future, feels a bit rushed today.

 

TWG
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TWG replied on Wed, Jan 5 2022 11:17 AM

Michael:

Is that so? I have oled on my iPhones and no issues, same with my eclipse tv. And my Fuji camera and even my BeoRemote ones have an oled screen so the black won’t glow in the dark.

Not sure why B&O think halo doesn’t deserve a better screen. And graphics from the windows 3.1 era. I hope they make them more beautiful in the future, feels a bit rushed today.



Just do a search for OLED burn in. It's an issue with all those displays. They burn in and they'll fade out faster than any LCD. It's a known fact and companies use measures to reduce the effect as it can NOT be eliminated, only prolonged. That's why e.g. LG TVs aren't allowed to be removed from the mains completely as the TVs take measures to protect the display and reduce burn in (stated in some user manuals). Even Apple tells you about it: https://support.apple.com/en-us/HT208191


Personal experience:
No longevity, useless in direct sunlight, false colors, fading brightness much sooner than LCDs. So, it's a good move from B&O to use LCD in their products.

 

The responsiveness has nothing to do with the display technology and is indeed an issue that has to be adressed by B&O.

Back to topic: Perfecting (mechanically and software side) the HALO. :-)

Sandyb
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Sandyb replied on Wed, Jan 5 2022 12:42 PM

Agreed - the responsiveness is nothing to do with LCD vs OLED.

Which is why I said "the other issue with the Halo".

As for burn in, its never mentioned as an issue with small screens like iPhones, so it should also be irrelevant for something small like the Halo.

 

TWG:

Michael:

Is that so? I have oled on my iPhones and no issues, same with my eclipse tv. And my Fuji camera and even my BeoRemote ones have an oled screen so the black won’t glow in the dark.

Not sure why B&O think halo doesn’t deserve a better screen. And graphics from the windows 3.1 era. I hope they make them more beautiful in the future, feels a bit rushed today.



Just do a search for OLED burn in. It's an issue with all those displays. They burn in and they'll fade out faster than any LCD. It's a known fact and companies use measures to reduce the effect as it can NOT be eliminated, only prolonged. That's why e.g. LG TVs aren't allowed to be removed from the mains completely as the TVs take measures to protect the display and reduce burn in (stated in some user manuals). Even Apple tells you about it: https://support.apple.com/en-us/HT208191


Personal experience:
No longevity, useless in direct sunlight, false colors, fading brightness much sooner than LCDs. So, it's a good move from B&O to use LCD in their products.

 

The responsiveness has nothing to do with the display technology and is indeed an issue that has to be adressed by B&O.

Back to topic: Perfecting (mechanically and software side) the HALO. :-)

 

Seanie_230
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Got my response today

Basically said it’s Normal behaviour should be loose and only meant to turn clockwise or anti clockwise not shaken side to side.

Surprise

Eclipse 65
V1-32
Beosound M5
Essence MK2
BLI

Curly
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Curly replied on Mon, Jan 17 2022 5:42 PM

That's big news.

I haven't received a response to my inquiry and that was way over a month ago.

Well, perhaps not a surprising response. But it's good to be acknowledged.

Currently: BeoLab 17, BeoLab 18, BeoSound Core, Beosound Level, Beosound A1 2nd Gen, BeoPlay S8 Connection Hub, Halo, Essence Remote

Previously: BeoSound 1 non-GVA

Beozip
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Beozip replied on Sat, Jan 22 2022 12:55 PM

Beozip:

December 2020

Natural silver

Table Version

 

The Halo goes back to the dealer Angry

 

Maybe he had a new one without a loose ring Confused

 

Today I got a new Halo Remote from Struer over warranty ...

Table Version

Natural silver

May 2021

... and with a loose ring Sad

I am speechless No - thumbs down

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