ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi guys,
I think the thread that this started from was deleted, but considering a Syncro problem I have with my Beolab 5's, I was encouraged by some of you to once again contact Bang & Olufsens customer care regarding the problem.
I sent the email on February 27th, I have still not received a response from B&O. And quite frankly I don't think I ever will.
This is saddening.
Even if B&O would see this matter from a different perspective, it's clear that they are either ignoring me, or offering a non-existent customer service.
Too long to list....
bayerische:Hi guys, I think the thread that this started from was deleted, but considering a Syncro problem I have with my Beolab 5's, I was encouraged by some of you to once again contact Bang & Olufsens customer care regarding the problem. I sent the email on February 27th, I have still not received a response from B&O. And quite frankly I don't think I ever will. This is saddening. Even if B&O would see this matter from a different perspective, it's clear that they are either ignoring me, or offering a non-existent customer service.
Beste Grüße / Best regards
Schlaumeier
Setup Livingroom: BeoVision 10-40 and 10-32, BeoLab 6000 front, BeoLab 4000 rear, BeoLab 11, Ouverture, Apple TV 2 & 4, Airport Express, 6 x LC2.
Other Rooms: 3 x BeoSound 8, BeoVision 8-26, MX 4002, 2 x Keyring, 2 x Beolit 15, A1, Airport Express, 4 x Beo4, 2 x Beocom 5
Which is odd, since Tue is claiming B&O is a world pro at customer relations....
Any you guys have Tue's email?
No, lol. You've got it wrong.
All problems should be ignored, because then they go away.
In all seriousness, it's a training issue with how to deal with issues resolution - and B&O needs training in this area. You can't hide, even if something is wrong. You'd appreciate even hearing bad news as long as your voice is being heard and it can lead toward a resolution.
I'm sure your response is just around the corner.
Michael: I'm sure your response is just around the corner.
Wish I had your optimism.
They have always been very good with me. I normally get an acknowledgement and then a proper reply - usually well thought out and as accurate as can be expected. Confess to not having used them recently as have not bought anything new for a while!!
Peter
Used them only once. They answered my question, but as I later discovered with the help of Beoworld, it was the wrong answer. Just as well, as the wrong answer was actually better for me
Vähintään yhdeksänkymmentä prosenttia suomalainen!
bayerische:Which is odd, since Tue is claiming B&O is a world pro at customer relations....
Dom
2x BeoSystem 3, BeoSystem 5000, BeoSystem 6500, 2x BeoMaster 7000, 2 pair of BeoLab Penta mk2, AV 7000, Beolab 4000, BeoSound 4000, Playmaker, BeoLab 2500, S-45, S-45.2, RL-140, CX-50, C-75, 3x CX-100, 3x MCL2 link rooms, 3x Beolab 2000, M3, P2, Earset, A8 earphones, A3, 2x 4001 relay, H3, H3 ANC, H6, 2014 Audi S5 with B&O sound, and ambio
Peter: They have always been very good with me. I normally get an acknowledgement and then a proper reply - usually well thought out and as accurate as can be expected. Confess to not having used them recently as have not bought anything new for a while!!
I did get the email acknowledging they received my email.
B&O do come across as both arrogant and ignorant when it comes to their woefully lacking customer service!
If I were Tue I would divert funds into rectifying this as a matter of urgency, then making it a real selling point at point of sale that they are now industry leaders with exceptional service. Most customers would expect this level of care, service and speedy problem solving as a matter of course at the higher ends of the market, whatever the industry.I expect it all price points, but I am seeking help for that misguided mindset ;-)
The problem is that what comes across as arrogance is probably ingrained into the staff mindset/ personalities/ previous training.
They do need a shake up!
I have no problem with the service, but I always call them (in Illinois) instead of emailing. 'Might be an example of the 'squeaky wheel getting the grease'.
The problem with service and sales at B&O, is the lacking knowledge, education, of the personal. Entering a shop and asking questions you often find that your knowledge is way better than the sellers/technicians, it should be a duty for B&O staff to use 30 min. each day to participate on this forum.
Collecting Vintage B&O is not a hobby, its a lifestyle.
I get the same impression - they don't spend time on this forum. But I understand it - who wants to live, breathe, & talk B&O 24 hours a day?
Oh, wait - we do
It would be interesting to see how many contributors to this forum do actually work in a Bang & Olufsen dealership.
Opman
Opman: It would be interesting to see how many contributors to this forum do actually work in a Bang & Olufsen dealership. Opman
In the German Velomobilforum there are four types of users:
Moderators
Dealers
Producers
and all the other members
For this forum it could be:
Sponsors
B&O staff members (from Tue Mantoni to "Anders Andersen")
and all the others members
Søren Mexico: The problem with service and sales at B&O, is
The problem with service and sales at B&O, is
not existing in my case. My dealer just around a street corner does a marvellous job.
I remember other shops in Cologne, Basel, north of Struer where their owners were very kind to me as a visitor not buying, just looking around.
I know B&O do look in at Beoworld at times but not many contribute regularly. We do have a few dealers but most members seem to be owners! Myself included!
Peter: I know B&O do look in at Beoworld at times but not many contribute regularly. We do have a few dealers but most members seem to be owners! Myself included!
I wouldn't mind them looking at this thread.
Still no answer.
B&O may wish to look in on Beoworld more often. They may find the long time owners of B&O products are disaffected and are looking elsewhere. They may also find newer owners who may have purchased BeoPlay products confused because some products have already been deleted.
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
I got an answer today... Same old same old...
They will not help me. The solution they offer me, is for me to have the Beolab 5's arranged in my home in such a matter that both Beolab 5's without any interference receive the command from a Beo4.
This will stop me from buying any more future B&O. If this is the kind of service associated with the brand, I don't want any part of it. I'm sure it would be easy for them to fix this, as it's their "fault"...
Sorry, but what was the original issue?
Sync-cable not working. (As a feature)