Beosound 5 Encore - can't switch on again (power on, red light on, ... only unplugging helps)

Dear friends, my Beosound 5 Encore recently has issues that I can't start it again. Only unplugging and re-starting helps. A disaster because it takes ages until the system checked memory or whatever. software update not available so seems current. harddrive connected via USB - but even unplugged does not work - the little power light in the top right of the device is on - but touching "GO" or the standby button as well as remote control does not work ... any idea how I can fix this - or do I have to bring it to the retailer? thanks for your kind attention and support!

There was another member with the same issue. The mainboard of the BS5e had been replaced and the problem was solved. 

I advise you to contact your dealer/retailer. Probably you still have warrenty. Succes!

This is exactly one of the problems I had and it started from when the unit was new.  B&O management didn't want to believe me, although the sales person did. I demanded my money back because I couldn't trust a B&O product anymore.  Appalling attitudes from B&O.

first off it was declared DOA.  Then when I demanded my money back when they first off didn't want to give me a new replacement, they said that it could be repaired.  Initially it could not be repaired because they didn't know what was causing the issue.  

Depending on how old the product is demand your money back and steer clear of the encore - but this was my experience.  Otherwise it has to be taken to your retailer to be fixed.  

I did post a video on YouTube with the issue mine had - PM me if you want me to link it to you.  

Good luck and sorry you encountered the same issue as me.  It's clearly not a one off issue.  And I'm so glad I never had it installed on the wall because id never be able to plug it out and plug it in.

B&O if you read this I was ready to buy a BV11 and more but even after my issue with the encore and the terrible attitude from Australia management, my brand new BL3 also had an issue after 5 uses.  I had great service fixing my speaker but it shouldn't have had an issue after 5 times. But I'd never buy another B&O product because you don't look after your customers and make them feel guilty by not standing by your products.  A real loss for you.  

Apologies but I'm writing this on my iPad. 

Regards fromAustralia

michael  

Well I guess it's good that I ended up missing out on the BS 5 Encore that was on Ebay here in the states for about 2k recently. I THOUGHT it was a decent deal since they still rarely come up for sale second hand. I seriously considered not replacing my bad BS9000 (returned it to the seller in Florida) and getting the BS5E instead as my "modern" B&O system. But if the software isn't stable and it takes forever to boot it's sounding less and less appealing. I also noticed that the screen is horrendously low resolution compared to the average for LCDs of that size on tablets, phones and laptops these days, and it's not even LED backlit, which means that if you use it a lot, the brightness will degrade over time.

*Note that I could be wrong about the LED issue, but someone on Ebay is selling a replacement LCD from Chi-Mei Optoelectronic and the model number for the display is a cold cathode fluorescent unit. Major bummer for something you want to last years (I had an Acer laptop where the LCD began to dim in just a couple of years of regular use). 

Hi Michael,

Just saw your video (http://youtu.be/DcSVaXbi66c) and it is sad to read that B&O did not helped you properly. I can imagine that the faith in service from B&O has gone. In the early days customer service was on a much higher level.

It is important for a company as B&O that the launch not only new products, sometimes too soon, but also that they will take care of customer service. This can be a USP, especially in these days.

You will have 3 years of warranty, and for these prices, you can/must have a good customer service. I hope your Playmaker will do the job now.

I know that some B&O workers are reading these threads on this forum, so B&O, come on and take good care of your existing and new customers.

Till sofar I have no issues with my white BS5e (fingers crossed).

BeoHut:

Hi Michael,

 

Just saw your video (http://youtu.be/DcSVaXbi66c) and it is sad to read that B&O did not helped you properly. I can imagine that the faith in service from B&O has gone. In the early days customer service was on a much higher level.

 

It is important for a company as B&O that the launch not only new products, sometimes too soon, but also that they will take care of customer service. This can be a USP, especially in these days.

 

You will have 3 years of warranty, and for these prices, you can/must have a good customer service. I hope your Playmaker will do the job now.

 

I know that some B&O workers are reading these threads on this forum, so B&O, come on and take good care of your existing and new customers.

 

Till sofar I have no issues with my white BS5e (fingers crossed).

I do think it's a beautiful piece of gear and it integrates B&O into the digital world in a nice tidy way. I haven't completely ruled one out, yet. But other gear would have to go first.

It is beautiful there is no denying that, and honestly the resolution is really a non issue, I find that some SD content on my Panasonic TV is better with my viewing distance and eyesight lol.

I still think about my BS5 and when it worked I did love it, but its unreliable and B&O don't stand behind it. But B&O when you have no,customers you have no business. You'd need to do something great to welcome me back to the fold, and you haven't even welcomed me properly back in store.

But to the original poster please take yours in store and see what they say.

I do wish you every success with what should be a modern sophisticated B&O system.

Cheers