ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
B&O need to come and work in a store for a month and then they'd realise what they need to concentrate on.
I understand what there trying to achieve but to expect a installer to pay 400-600 pounds on a piece of software to help with wifi problems is a mickey take. All I can see it being for is to stop the stupid amount of returns of beoplay products.
I wasted 2 days on a module 2 course which i had to pay for the hotel and had to pay for breakfast and evening meals, to be "taught how to install" and after a full 9 hour final day have to do an hour test on stuff we had learnt which was open to interprtation.
B&O need to concentrate on supporting the dealers correctly, not being told we have to pay more for a pair of h6 headphones if we run out and need them quicker then 90 days. only having 1 delivery to uk a week.
And the poor tech support service where everyone tells you a different answer.
anyway mini rant over.
Kokane81:B&O need to come and work in a store for a month and then they'd realise what they need to concentrate on. I understand what there trying to achieve but to expect a installer to pay 400-600 pounds on a piece of software to help with wifi problems is a mickey take. All I can see it being for is to stop the stupid amount of returns of beoplay products. I wasted 2 days on a module 2 course which i had to pay for the hotel and had to pay for breakfast and evening meals, to be "taught how to install" and after a full 9 hour final day have to do an hour test on stuff we had learnt which was open to interprtation. B&O need to concentrate on supporting the dealers correctly, not being told we have to pay more for a pair of h6 headphones if we run out and need them quicker then 90 days. only having 1 delivery to uk a week. And the poor tech support service where everyone tells you a different answer. anyway mini rant over.
It seems like the current management must have stumbled across a copy of the original B&O prime site operations manuals from the late 1980's. Those had prime site blue jumpsuits for all the installers and other things dreamed up by people who had never installed anything. If you wait long enough it all comes around again. Life is a circle.
expoman:It seems like the current management must have stumbled across a copy of the original B&O prime site operations manuals from the late 1980's. Those had prime site blue jumpsuits for all the installers and other things dreamed up by people who had never installed anything. If you wait long enough it all comes around again. Life is a circle.
from B&O uk, they have a list of all equipment u should have by the end of year.
u have to pass mod 1 and 2 course then they will come look at 1-3 installs before signing u off as a reg installer.
and depending if u service or install depends on which kit u need
think i added it up to around 3-4 grand and funny thing is on the list they have a van as an essential tool lol
no thats for the gear they say u must have. they dont charge for the course but u have to pay for ur own food and hotel
I guess I'm a bit confused. Here in the states all installers are required to attend the Mod 1&2 training before they can be a certified installer. It's not a big deal here, simply send them up for a week or two and they come back really understanding the back end of the product. Rather then just applying industry knowledge, which lets face it isn't enough to successfully handle any B&O problem as most of them aren't industry standard problems. In the states you get a ton of people who say they install B&O then get to a customers home and they are all thumbs because they aren't in the fold with all that goes on. By sending them up to training you are also verifying in a sense that they are committed to the full B&O experience and not just a guy who puts up B&O on occasion in between putting up Bose lifestyle systems.
Now the flip side to that is those majorly big installations can be few and far between depending on your market. So some installers will feel that they went to this training for nothing as they have only been contracted to put a BV11-40 on a floor stand with no wires concealed and a STB bracket to hold it all together. A max 2 hour job for a proper installer that knows the product.
It can be a viscous circle but I believe it's the best thing for the brand and ultimately the end consumer to have a certified stamp of approval.
Ah, you know... A little B&O here, a little there
If you'd seen the "install" the Sound Advice guys did on my gear this would make more sense to you. They were authorized dealers before B&O went to dedicated stores. The install was sloppy, and instead of using the junction boxes for the ML they left the junction boxes unused in the back of the cabinet and hand wired the things together with wire nuts, leading me with a rats nest of tangled wires the size of a grapefruit. and not enough of a service loop in the BS9000 on the vertical wall bracket. You could rotate the bottom out maybe an inch before the cables stopped you. Made it almost impossible to disconnect everything when the thing needed taken down for service, and I had to cut the wall and redo the wiring myself to get it back up and connected.
And these were billed as a professional installer service.
Jeff
I'm afraid I'm recovering from the BeoVirus.
BeoMegaMan: In the states you get a ton of people who say they install B&O then get to a customers home and they are all thumbs because they aren't in the fold with all that goes on.
In the states you get a ton of people who say they install B&O then get to a customers home and they are all thumbs because they aren't in the fold with all that goes on.
Based on my installation experience, I've found that the full-time store engineers were not as clued up as the external non-B&O installers, simply as the latter ran their business on providing a quality installation, so spent more time researching their field. They were more motivated to provide a quality install experience.
I've had official store engineers turn up in a suit (rather than engineering clothes), drop heavy products on my wooden floor as they miscalculated the weight, get flunked by a simple linkroom setup and much more.
I think my local store's plan to outsource the installation to an external dedicated team, has made a lot of sense.
I'm not disagreeing with anything that anybody is saying. Lord knows I've seen and cleaned up a lot of messes that mirror back to the stories I've read in this topic. 7 ML's all being run into the same line instead of a ML Dist. box, BV10's wall mounted in only dry wall with no stud to anchor it, ML patched together with no junction box just simply "butter beans and tin foil" etc.
We certainly don't directly employ our installers as the work load isn't there just yet in our market. But the installers we do employ have all been to the training per the requirement and our own security. My confusion on the topic was around the point that people seemed to be upset about these so called new standards. I was surprised because I would have thought that end consumers would applaud the standard, now as for the added dealer cost I can see where the frustration might come in.
I have had 2 installs by B&O,
First one was here in Dublin. As I am in the wiring game anyway I asked for the B&O guy to come for a site visit and advise.
He gave me some great suggestions and I cabled the whole place. When it came to the install he came out hung the lot and terminated the lot.
As I added even more he was back out a few times and always one step ahead.
The same again in France, I ran all the cables and had B&O Montpellier do the install and terminations.
This installer was very poor on a few levels but the cherry on the cake was when I found on of my bl4000s s smashed on the floor.
He had used a 2x10mm screws & yellow wall plugs to hang a 4000 in what was a piece of plaster.
If you need a course for the latter.......
I now use B&O Nimes ;-0
@valve1 haha I too have seen the two screws to hold up a BL4K trick in my years as well. It seems installers get puzzled on how the bracket on those works.
I like it that van is on the list of standards for installation-guys . Does it say the size requirements? The external installation guy that helped me with moving my B&O stuff actually came with a too small delivery van that could not fit my BV10 decently.
After all it worked out well and I didn't need to pay for the extra hours spend on working out how to transport the BV10.