ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi,
bought a Beovision LCD from eBay which I think is still under the 3 year warranty, but it is really too heavy to move around to take to repair by myself. Does anyone know what the procedure is for repairing large TVs? Used to be that they would have a kit and come around and pull the offending board in the house.
If the TV is still under guarantee, should I just contact the local dealer or do they have no responsibility for sets they didn't sell?
My experience with a B&O eBay purchase some years ago (Serene phone) was that any dealer would honour the guarantee provided that you had the original purchase receipt. If your eBay seller did not provide you with the original purchase receipt you may be out of luck. Why not ring a dealer and ask, and at the same time ask about whether the guarantee includes a home visit for a large TV?
Graham
When the tuner died on my BV7-55, the dealer arranged for a service engineer to replace it in my home.
The service engineer also updated various firmware options.
Thanks.
As it is a bank holiday today, I'll see what a local dealer can do tomorrow.
Well the repair centre said they needed an original receipt for the TV - as demanded by B&O HQ. That was annoying, but luckily resolved because the TV was bought from a B&O dealer who - after some prodding - provided the original receipt.
I'm not sure of B&O's legal right to refuse warranty here without original receipt. They certainly have it on their computers, so why demand it?
Anyhow, clear lesson here - if you buy any item second hand and is less than 3 years old, then make sure the original receipt is included!
In the warranty fine print, available here, it states:
“In order for the warranty to apply, and to claim under the warranty, you must present the original invoice received at the time of purchase of the product in question, to the authorised Bang & Olufsen retailer where you wish to make your warranty claim.”
I could be mistaken, but I don't think a B&O retail store can look up a serial number for date of purchase - at least not for a product that they didn't sell.
Well they sold it - then resold as second hand to me (luckily), so they have all the information. Having said that, the repairers are having a big problem in resolving this - with the dealer (B&O in Milton Keynes) apparently being extremely rude and unhelpful! Must admit my impression with dealing with them was that they are curt - but do do the job....
The warranty fine print is certainly superseded by a EU consumer law. They can put anything they want in that but it won't work.