ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi everyone. I am fairly new to B&O and having spent a fortune over the last 6 months (BS5, BLab5's, BLink, BLab8002's, Beo6 etc) I am getting fed up with the lack of information and support from B&O.
My big gripe at the moment is how you are expected to find your own way around using the Beo6. I understand that it is configurable for each and every system but the actual use of it is all coded with embedded code.
How do you play a full CD? How do you make a play list? How do you program pre-sets? etc etc. I cannot find any instructions covering any of these fundamental issues.
Yes I received a glossary telling me what the buttons do but that is no help with how you use it.
Are there any written instructions please? I have trawled the net but cannot find anything other than the standard B&O stuff which is about as much use as a chocolate fire guard.
What about your dealer?
Unfortunately that's about right in my experience too...and numerous dealers are closing down too, I wonder if there is a connection?
Thanks for that. Yes my local dealer in Leeds closed a few months ago and now either I have to go or they come from Harrogate. After waiting for 2 weeks finally managed to get them out to reprogram my Beo6 plus a training session. Finally found out that a lot of the standard stuff is given in the BS5 instructions????? Why instructions for using the Beo6 are not in the Beo6 guide but are in the BS5 is mind blowing.
Don't know about you but this thing about not being able to program the B6 is also driving me mad. The instructions that come with the config software are really good and very simple to follow, plus no real damage can ever be done to the remote however stupid you are with the config software, you can always go back to a previous update. I think an email to Tue Mantoni my be the only way to get something done.
The Beo6 was never meant to be sold and programmed by the end-user. Only your dealer, installer, or programmer is to be trained to handle it. It's user interface isn't that intuitive and requires some background understanding of B&O to execute correctly. Hence, you see nothing more than a basic overview of buttons and nothing more in the manual/guide. With that said I have plenty of clients who are skilled enough to handle it and are doing it themselves with a few tips from myself every now and then. B&O certainly would have sold more had it been more end-user friendly, but sadly it is what it is. I doubt a letter to Tue will help in this matter, but I think B&O are starting to get it in the products we see coming out now and in the future.
Ah, you know... A little B&O here, a little there
Hi, yes I understand completely that B&O never intended it to be anything other than a bespoke remote and presumably once programmed would last for a considerable time. With a lot of B&O users this would be true. However things, products evolve over time and peoples demands and expectations change. Tue will know only too well with his stint at Triumph what happens to a dictatorial company that thinks it knows better than it's customers what's good for them.
What I am saying is that B&Os customers will have different needs and wants and some of these will be determined by location. It is silly to expect someone living in a remote area to make a 100 mile round trip just to have his remote updated. In my case it is a 40 mile round trip.What a waste of time and money just to have a few radio icons changed. Yes it is a silly thing but to me having the correct icons is important. I like many others am completely at home with computers and software and we should not be told like some small school boy that we can' t have it. On the subject of the email to Tue, if you don't try you can't expect anything to change
I fully understand where you are coming from TJP, companies need to find smarter solutions to interact with their customers and full fill their service needs.
we tend to forget there is more to design than designing.
TJP you have described my frustrations exactly! B&O should gives us the tools to do the job and step in if we need help. The guide programming the remote looks informative and easy to understand. I found my dealer less than helpful when he programmed my Beo6 - no icons for radio stations and remote left in dealer mode which limited the effective range considerably. Took another trip to the dealer to sort that out.