ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
What/who is: BO HQ Danemark?
MM
There is a tv - and there is a BV
I think griebel means the b&o headquarter.
Wouter
If you have bought your stuff and the services from a dealer, he is the one to adress!
I am sure the guys in Struer won't interfer in that case.
Greetings Millemissen
Millemissen: I am sure the guys in Struer won't interfer in that case.
???
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
Griebel:Hi Folks, Anyone knows who to contact in BO HQ Danemark when you have a complaint? Have an issue with my former BO dealer he doesn't want to address after he messed up an installation. Wouldn't care if there was not a serious safety issue involved. I'm used to messy installation by this shop or I should say showroom, but this time they went too far. Can't let it pass. Will explain more in a future post... unless the issue is solved. Signed: a 15-year faithfull regular (and now also scaried!) BO customer/tester.
DoubleU: Millemissen: I am sure the guys in Struer won't interfer in that case. ???
What would you expect that the 'BO HQ' (who ever that might be) should do
Millemissen:What would you expect that the 'BO HQ' (who ever that might be) should do
B&O HQ has an Italian guy named Luigi, living in NY, they send him out to bad dealers, by the first visit he is carrying a baseball bat.
Happy new Year
Collecting Vintage B&O is not a hobby, its a lifestyle.
By the second - a 💣
Happy new year
Millemissen: What would you expect that the 'BO HQ' (who ever that might be) should do
If headquarters finds out this dealer does not meet their standards, they can take off their B&O ownership to sell their products. Or do you think this is not in their power, or never happened before?
Headquarter needs to sort out if Griebel has a valid point here, before the name of this dealer, with details of how they work, is spread all over the internet, and putting the brand's name in a bad spotlight.
@DoubleU
I think they would advice him to get things sorted out with the dealer - before they send Luigi with the baseball bat and the 💣
The 'contract'/the deal was made with the dealer, not with the HQ.
As long as we know so little about Griebel's complaints/problems, it is very hard to judge what could happen, if...
This thread has been heading toward "first thinly veiled threat of 2014" for a while. May I assume this dealer is being copied on the postings?
If BeoWorld's role is going to include local dealer hammer, there are all kinds of potential unintended consequences. Notice how certain people appear to be careful to NOT participate in threads like this while others are sure to participate? Why won't they take the bait? Must be a reason.
Let the fun begin.
Hi all. I would of thought that if this dealers installations are that bad and as stated unsafe then b&o headquarters would like to know. Also other people may have contacted them regarding this Same dealer then I would say they really would like to know. If they are not interested then what does that say about b&o? I'm quite sure that they will be Interested and I can't imagine they take it lightly either. Especially if this dealers already on there radar? Even if the dealer brings in huge amounts of sales each year I'm sure that would just make b&o even happier to take over the store. (As that's what I imagine would happen if things were that bad) unless of course this is already a b&o owned store.
If you don't mind me asking what exactly have they done that's unsafe? I'm not interested who the dealer is I would just like to know what they have done that's unsafe? My local dealer uses a seperate company for the installs who I must say are faultless. The wires always look messy when you look at the back but there always as tidy as can be and out of site.
cheers and happy new year all.
Griebel:My initial request was to ask for a suitable contact at BO HQ.
Living Room: Beosystem 4, Beolab 7-2 (Center), Beolab 9 (Fronts), Beolab 8000 (Rears), no Subwoofer. Screen: Sony KD-85XH9096Dining Room: Beosound Essence MK II with Beolab 4000 on stands, fed by Amazon Echo Show 8Home Cinema: Beosystem 4, Beolab 7-4 (Center), Beolab 1 (Fronts), Beolab 4000 (Rears). Projector: Sony VPL-HW55Home Office: Beosystem 3, Beolab 7-4, Beolab 5000, Screen: Sony KD-55XH9005 on Beovision 7-40 stand, ML to Beosound 9000 MK3 and Beosound 5/Beomaster 5 (1 TB SSD version)Bedroom: Sony KD-65XH9077, Beosound Essence MK II with Beolab 6002 and Beolab 11 (all white, wall-mounted)
In storage: Beolab 5000/Beomaster 5000 (1960s).
To make a long story short, when installing a BV 7-32, TV they used a luster terminal to connect the mains of both the TV and the BeoLab 7.1 speaker (both clamped by the same screw!) to the power source because they didn't bring the right cable. Worst of all, the electrical wires were barely insulated. Didn't last long before short-circuit... and the BeoLab 7.1 dead. I'm not mentioning the other (minor) issues I encountered after they left (eg, B/W picture in the link room). Did fix them myself.
Sent the BeoLab 7.1 in repair. Was charged 500 euros to get it back repaired.
Asked the dealer twice via email to pay for repair. No response. A BO technician who participated in the installation intervened, but the only response he got from the dealer was "It's your business, not mine!". Worst, nobody cares about the lousy, unsafe installation... probably this is because it's in my secondary residence which is a bit far from my (now ex) dealer's store. I was once told by a technician from this store that as long as I didn't buy something substantial (perhaps a BV 4-103? :-)) to be installed there, they wouldn't bother going back.
About the two technicians who did the installation: one resigned, the other was let go...
What a wonderful (BO) world!
Griebel: To make a long story short, when installing a BV 7-32, TV they used a luster terminal to connect the mains of both the TV and the BeoLab 7.1 speaker (both clamped by the same screw!) to the power source because they didn't bring the right cable. Worst of all, the electrical wires were barely insulated. Didn't last long before short-circuit... and the BeoLab 7.1 dead. I'm not mentioning the other (minor) issues I encountered after they left (eg, B/W picture in the link room). Did fix them myself. Sent the BeoLab 7.1 in repair. Was charged 500 euros to get it back repaired. Asked the dealer twice via email to pay for repair. No response. A BO technician who participated in the installation intervened, but the only response he got from the dealer was "It's your business, not mine!". Worst, nobody cares about the lousy, unsafe installation... probably this is because it's in my secondary residence which is a bit far from my (now ex) dealer's store. I was once told by a technician from this store that as long as I didn't buy something substantial (perhaps a BV 4-103? :-)) to be installed there, they wouldn't bother going back. About the two technicians who did the installation: one resigned, the other was let go... What a wonderful (BO) world!
I am sad for the technicians; however in Australia all electrical works such as what was done for you (i.e. not just plugging in the power cord !) require certified electricians to do the work to prevent the risks you are describing. We have learnt to demand to see their licences before they start work and demand to receive the certificate of compliance for the works. We also pay in stages, and will refuse the final payment as leverage to get the certificate.
Apart from the health safety issue - there is the one that we would get no/minimal insurance if there was a fire and it was proven that we had had the work done by unlicensed electricians.
We learnt our lesson some 15 years ago when an installer refused to give a certificate and admitted he was unlicensed - and then his mate refused to inspect and give a "supervisory" licence.
So I took my complaint to the licensing authorities and they were overjoyed because they suspected that the particular (installer) company was doing dodgy work but had never had anyone lodge a formal complaint and so they (the licence body) and the supplier (e.g. the "B&O" for this particular equipment being installed) force the dodgy (installer) company to pay for a second company to come in and redo the works. Still cost me a lot of time, significant inconvenience, and more than $2,000 in court costs (would be substantially more these days) - a bitter lesson.
And yes, the technicians who had worked on our site also lost their jobs - so sad, but they were complicit in the dodgy trading that had been going on.
BeoNut since '75
I had a problem with an install from a dealer in Montpellier where a speaker fell off a wall. The dealer did not want to know and while Struer were helpful it took them 3 months to get an answer from their main man in France..... and nothing came of it.
Take photos and keep records. I hope you have better result than I did.
Some news on the follow-up of my scary installation and the way it was handled by B&O.
After having contacted BeoCare (should be named BeoDoesntCare instead), got contacted via email by Christian B., the technical director of B&O France. He wrote that he felt sorry... but can't do anything about it. He just recommended to contact the manager of the B&O store who did the installation and who is willing to get me a good price if I buy a new B&O material. No, no folks, you're reading well that's the reply I got. I asked that someone take care of the scary installation.... and I was proposed a discounted price for the purchase of a new material!!! Can you imagine this?
Of course, I've sent several emails to this store manager, tried to call him, but he was never available and did never call me back. This has been going on for weeks, months.
I don't have any other choice to release the location and name of this careless dealer who is a shame to B&O. There are only a few B&O stores left in France, but this one should be definitely ignored, not only because he is careless, but also because I have some doubt about the quality of the B&O material he is selling (see a future post of mine where I will list the 15-year purchases I did there and all the quality problems I encountered). Really, enough is enough. If the manager of the Champs-Elysées B&O store in Paris is reading this post, he shouldn't be much surprised...
I wonder if it was the same technical director who had no body near to have a look at my problem.
Montpellier store is still going last time I checked despite other B and O stores closing in France.
Sorry to hear of your lack of support both from your dealer in Paris and Struer.
we tend to forget there is more to design than designing.
Raeuber:Service and customer support got worse during the last years. Maybe B&O had focussed at new customers in Asia and no more interest in customers in Europe. More and more shops had been closed here
Perhaps we should have a dedicated post naming dealers who are useless ?
Has it been done before ?
Would this be ok with the mods, or is it not in the best interest in Beoworld ?
valve1: Raeuber:Service and customer support got worse during the last years. Maybe B&O had focussed at new customers in Asia and no more interest in customers in Europe. More and more shops had been closed here Perhaps we should have a dedicated post naming dealers who are useless ?
Nice idea, but under UK law, LifeStyle would be responsible for libel issues resulting from accusations made via their forum. Strange law, I know, but publisher's are now responsible for the words written on the forum, not the end user. So, if a user implicates a dealer, publicly, using this forum as their platform, that could lead to an injunction (temporarily) closing the board. I'd be careful of pointing a finger so publicly.
In case you're wondering if it happens in real life, it does. A company - who will remain unnamed - took out a court order against our publishing company when someone left a post on one of our forums slandering the company for poor service, with the company claiming the post was simply falsified by one of their rivals, to make them look poor.
The company who took action, claimed they'd lost thousands of pounds of trade from the (false) forum post.
See the issue here?
mjmedlo:Truth is a defense to slander/libel here in the good ole USA. I say tell us about the terrible work for consumer protection. Hope this gets resolved for you. It's unfortunate when a luxury brand is poorly handled. Good luck.
B&O's customer service is like Rolex customer service. Biggest difference between the companies is Rolex can afford bad service, B&O is soon running out of money.
Too long to list....
mjmedlo:Truth is a defense to slander/libel here in the good ole USA. I say tell us about the terrible work for consumer protection.
I say tell us about the terrible work for consumer protection.
We've got Yelp (for example) here, where I did once trash an authorized B&O repair center.
MediaBobNY: mjmedlo:Truth is a defense to slander/libel here in the good ole USA. I say tell us about the terrible work for consumer protection. We've got Yelp (for example) here, where I did once trash an authorized B&O repair center.
You've got the "B B B" (which I say, in Alan Rickman style, in Die Hard) over there. We sell a hell of a lot of products via our US online store, to American's, and their level of expectation is just incredible. Plus, any issues whatsoever, and they complain "I'm going to go to the BBB!!" (overlooking we're in the UK, but minor details 'eh...) and, worse, just call their credit company and get the transaction reversed (which is a crazy rule) if they are even slightly unhappy, leaving them with both the goods and us out of pocket :)
always found rolex service good, used them in different countries as I moved with my job
malcolm welborn