ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
I bought this product last year but it has never worked satisfactorily - for example it cuts out regularly and sometimes makes high pitched sounds. The dealer blames slow internet connection even though I have superfast broadband throughout the house.
Now the Beoplay app thing can't even pick it up....so i can't use it at all.
There are now so many technical problems with my B&O products I literally don't know where to start. I don;t have time to become an expert in B&O technical workings and research the solution endlessly on the web. The dealer is only interested in sending someone round at my risk / expense. Is there literally nothing to be done than admit I have made a monumental error in buying B&O from a dealer?
My first guess it that the problem will be with your router. I would almost guarantee, you'd have the same problem with any other Airplay product. I suggest you setup a separate SSID for the 5Ghz band in the router and then ask the A6 to connect specifically to that. Also, do check in the web interface that you are getting an 'Excellent' connection.
The A6, A9 MkII and Essence MK II actually have very robust WIFI and the current firmware seems extremely reliable.
What Router do you have?
robarcher: I bought this product last year but it has never worked satisfactorily - for example it cuts out regularly and sometimes makes high pitched sounds. The dealer blames slow internet connection even though I have superfast broadband throughout the house. Now the Beoplay app thing can't even pick it up....so i can't use it at all.
Have you tried to connect using cable? I think the dropouts are related to network problems on your end. I run the A6 over Wifi and its rock solid. Even when linking to the other sources in my house.
The high pitch sound is a problem that B&O are aware of, and they are working on a solution to that. I have also experienced that (twice), and I had to pull out the power lead to stop the sound.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
Had same sound the first time today...stable wifi...hope that will not happen in the night while i want to fall asleep