Apple Device Access Code - how to enter on BeoVision 11?

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Busterbird Posted: Thu, Aug 4 2016 2:36 PM

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Hello - I have an Apple TV and my Apple devices are configured so that I need to enter an access code when I sign into a new device. However, I can't figure out how to do this with my BeoVision 11 and the B&O remote. After I enter my password for the Apple TV, a message comes up on my other device (iPhone, e.g.) to enter the access code in order to use the new device (in this case, the Apple TV on the BV 11). There is no interface displayed on the TV, and I don't know how to enter the 6 digit code. Do I use the number buttons on the B&) remote?

I didn't have to enter a code in the past, but it has been like this for quite awhile, so not sure how long this requirement has existed. Apologies if this is unclear, but I figure I'm not the only one who has had this isuue, though I couldn't find reference to it when I searched.

Thank you for your help!

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L1NO replied on Fri, Aug 5 2016 4:42 PM

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Do you have a picture of what the Beovision shows when requesting the codec 

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Sal replied on Fri, Aug 5 2016 4:51 PM

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The access code requirement is something that has never happened to me (also in the US, with a US BV11), and I've been using an AppleTV for ages. I'd like to see what the screen shows as well. I think it is an AppleTV specific screen rather than one initiated via a BV11. 

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Sal replied on Fri, Aug 5 2016 4:58 PM

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Here's something I've found on Apple website. Is this what is happening? 

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Busterbird replied on Fri, Aug 5 2016 9:40 PM

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Hi Sal - no, that's not it. I can't get into the Apple TV anyway because I can't enter the Apple security code. I will get a picture, as others have requested. Thank you.

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Busterbird replied on Sat, Aug 6 2016 12:44 AM

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Thank you for your replies. Yes - it is not the BV 11 asking for it - it is Apple. Here are the steps:

1. I chose Apple TV as the source on my BV 11.
2. The login screen for the iTunes Store came up.
3. I logged in and the BV 11 displays all of the channels available on Apple TV.
4. My iPhone dings. It tells me a device is trying to log in using my Apple ID.
5. I Allow it.
6. The iPhone displays an Apple ID Verification Code and tells me I need to enter it on my device to sign in.
7. There is nowhere to enter a code! It's just the screen with all the Apple TV channels. Unfortunately, I am unable to edit any of the Apple TV settings because I need to enter the Apple ID Verification Code first.I do not have a keyboard attached to the BV 11. All I have is my remote and hitting the numbers on the remote does not seem to satisfy it.
8. This means I can't update the software on the Apple TV, nor can I change any settings. Plus it asks me to log in every time I use the Apple TV because my ID was never verified on the device. I can go past that screen, but I can't download any Apple stuff or save any settings and so on. I don't know how to connect a keyboard to the BV 11. Maybe that's the solution.

Anyway, I appreciate any advice anyone has. Thank you!

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jk1002 replied on Sat, Aug 6 2016 5:00 AM

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I think its not going through the proper installation sequence.

try resetting the apple tv, have your iphone close by and make surebluetooth is on

otherwise try reset again, this time leave your iphone off/airplaine mode and switch after you passed the itunes store sign in and wait for the code

the pop up with the code i understand is optional if iphone with bluetooth is close by it may not need the code thing

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Busterbird replied on Tue, Aug 9 2016 3:06 PM

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HI everyone - here is an update. I decided that before I would follow the reset process, I would try one more time. On step 7, I entered the 6 digit code using my BeoRemote. Although there was no way to verify that the system was accepting the numbers, apparently it worked. I am now "in" and able to get to Settings and so on.

Not sure if it's *really* working, but appears to be and I don't need to log into my Apple account every time I launch the Apple TV now.

Thank you for your help and advice.