ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
I've got an Essence Gen 2 with an Essence Table Remote. This morning I came downstairs and began listening to music triggered by the BeoPlay App. I sat down in my chair and attempted to adjust the volume with the Essence Table remote. Nothing happened. I pressed the solid circle to pause the music, nothing happened. I thought the batteries were dead, so I replaced the AAA batteries in the Essence remote. Tried again, nothing. so I thought I might want to re-pair the remote. I opened up beosetup app and removed the paired remote from the Essence in the hopes that I could start fresh. Removed the remote, and used Essence manual to re-pair the remote, it didn't work. I used the steps outlined in the Table Remote Manual, it didn't work. I even tried to use the steps outlined in the "how to pair with an A6 or A9, but for the essence, by opening up the Beosetup app and initiating pairing from there, it didn't work.
I have confirmed that the Essence remote is set up correctly by checking the mode, LED A flashes which means it is not paired to anything.
I believe the fault is either something I'm doing incorrectly, or with the Table remote. When the blue pairing light behind my Essence box is flashing blue. I press and hold the top dot on the Essence and according to the manuals it should begin to flash. What happens is that the LED blinks for a split second rather than flashing. If I keep the dot held down, it keeps doing the same thing. blinks for a split second, pause with no led, and blinks again for a split second. If I remove my finder from the dot, it flashes every second. All the while the Essence's blue pairing light keeps flashing solid blue. Not even an orange.
Is there a way to perhaps factory reset the Essence Remote? Do I have to maybe factory reset the Essence to see if that'll work?
What am I doing wrong? Hope someone can help. Thanks in advance.
thanks for the wavelength information. i'm on the was to my dealer tomorrow with exactly the same problem: every two weeks plusminus my remote looses connection to the essence
Wohnzimmer: BeoVision Avant 55", BeoLab 11, 12-2 und 12-3 für 5.1-Sound + appleTV 4K und Philips BluRay-Player; BeoSound 2, BeoSound 3000 (fast nur noch Deko)////Schlafzimmer: BeoEssence MkII, BeoLab 4000 + Samsung 46"-TV////Büro: BLC NL/ML, BeoSound 35, Thorens TD320MkII, Samsung 32"-TV, WesternDigital 4TB-Server////Bad: BeoLab 2000; alles CAT7 verkabelt////Küche: M5 (drahtlos) plus diverse apple-Geräte (imac, macbook, ipads, iphones, timecapsule, watch)
i'm on the way (not was)
Thanks all, glad to hear I'm not alone, but a the same time, I'm sorry to hear other's have experienced this.
As Stevegee mentioned, what finally worked was a rest of the Essence Box itself. Full Factory reset of the Essence Box. After that, the Remote paired just fine on the first try. Why this happened in the first place, I haven't a clue, totally out of the blue.
After resetting the Essence box, though, my BL20 speakers behaved strangely. That is, only my R speaker produced sound - both logos were lit.
I disconnected from the Essence and tested them on WISA from my BV, and they both worked, so it has to do with the Essence or the connection with it. So I performed a speaker reset by unplugging them both from the mains for a moment, and replugged them in again -- effectively resetting the speakers now, and all is well. Strange Strange.
I was told that it might have been a lockup of the Essence Box itself for which a manual reset usually does the trick.
Like yours, Stevegee, mine had been fine for over a year... though what I notice now, is that the Essence Remote is much more responsive than it was before. Do you also notice the same thing?
thanks at all here. I´m kinda special with my permanent loosing of connection. I´ll do B&O´s workaround with the IR-eye
BeoNut since '75
everything will be gone. i'm curious how many of you suffer so much as I do and gonna switch to the IR-mode.
egges: everything will be gone. i'm curious how many of you suffer so much as I do and gonna switch to the IR-mode.
I didn't like the almost jerky bluetooth response time up until I had this "reset" incident, and was considering switching to IR mode (with the purchase of an IR eye), but since this incident, the BT is downright almost an immediate response. Perhaps another reset and attempt for you Egges?
they know in Struer about the issues (and are still working on it) and the first step is to reset the essence of course. if, in some cases (mine e.g.) that doesn't work they recommend to switch to the IR-mode, i.e. i'll get the IR-eye for free and i expect the parcel service to ring on saturday. i really was about 50 times on the chair to reset or to push the pairing button of the essence. so don't stop to complain at your dealer if necessary
Elephant, can you explain what your situation was and the exact steps you took?
Have you always had an IR eye connected to your essence? If you hadn't, why did you go that route?
Sal:Elephant, can you explain what your situation was and the exact steps you took? Have you always had an IR eye connected to your essence? If you hadn't, why did you go that route?
Thanks for your answer, Elephant!
Now that you're back to having a paired remove, do you find that IR is far more responsive than bluetooth? (I'm still contemplating IR as a convenient, set it and forget it alternative to Bluetooth for my Essence Remote).
Sal:Thanks for your answer, Elephant! Now that you're back to having a paired remove, do you find that IR is far more responsive than bluetooth? (I'm still contemplating IR as a convenient, set it and forget it alternative to Bluetooth for my Essence Remote).
well, i just installed the eye! seems to work well with the nice effect to have a second remote on the wall, lol. haven't checked it with the remotes 1 and 4 so far. and, Sal, as I mentioned above: I got the eye for free as a workaround to solve my problems with the bluetooth connection. thanks again
I have found this article through search. Helped me solve my identical problem as well. Thanks for that.
Cheers,Frank aka beo4me
My Remote was unpaired again and I had to reset everything to resolve the issue. I wonder what happened that caused this to occur again. At least this time I knew what to do.
Sal:My Remote was unpaired again
sadly enough for you but, with my experiences, not really surprising me. i'm interested in what your dealers will tell you because it isn't acceptable at all to reboot every six weeks or so the whole bunch. just to remind you: i've got an IR-eye for free as an official workaround
best wishes
egges: just to remind you: i've got an IR-eye for free as an official workaround
Yeah, i recall that. In my case though, this is only the second time this has happened. I'll give it the benefit of the doubt, if it happens one more time, I'll definitely give my dealer a call and see if they'll be gracious like yours was to you. Thanks!
After several resets my Bluetooth remote only seems to pair now for a few minutes at a time then looses the connection. In the setup app it shows that the remote is paired.
I have tried new batteries, resetting and cursing at it all don't seem to work. The distance from the essence to the remote is 2.5 meters and nothing else has changed
Any suggestions?
Thanks
badgersurf: After several resets my Bluetooth remote only seems to pair now for a few minutes at a time then looses the connection. In the setup app it shows that the remote is paired. I have tried new batteries, resetting and cursing at it all don't seem to work. The distance from the essence to the remote is 2.5 meters and nothing else has changed Any suggestions? Thanks
Maybe you're in the same predicament as egges, that is something is interfering with the connection.
Double post (sorry)
hello
FYI, I ran into the same pairing issue between essence remote and A6.
I did a factory reset on the A6 and the BT seems to be stable now. Before, it lost pairing overnight ...
Christophe
There is a confirmed software problem in the Essence mk2 which makes it to loose its remote bluetooth pairing. And then you cannot pair again until you have removed the pairing configuration and restarted the Essence.
Towards your factory reset question. You can do this via the BeoSetup app functionality.
- Flere
smile and enjoy the moment
Eclipse 65V1-32Beosound M5Essence MK2BLI