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I got my Beoplay H9i yesterday, and sadly I have an issue with them :(
When I listen to Diana Krall`s "Like someone in love" with ANC activated, there is a very screeching sound on every "S" she sings. Turning the ANC of makes this go away.
Could the guys with H9i`s please check if they experience the same issue?
"You think we can slap some oak on this thing?"
Hi Leogoeswild,
Hmmmm.... Some questions:
- How are they connected to your source? Bluetooth or Wired?- If Bluetooth: What is the source? - Is the Diana Krall recording a CODEC? (e.g. MP3) or is it uncompressed?- is the problem on both sides of the headphones or just one?
Thanks-geoff
Hi Geoff,
They are connected via Bluetooth to a Samsung Galaxy S 7
Source is Tidal
I have the setting to HIFI (not sure what that will make the source).
The problem is only to the left ear cup. I tried with some other songs, and the issue is located to the left ear cup.
Br,
Leo
Hello there,
I have the H9i, I checked the song that you mentioned both with cable and with bluetooth. The distortion with ANC on is there unfortunately. Also (mainly?) in the left earcup. Your problem is real, it has been addressed on other forums and by reviewers on Youtube. It seems like the ANC compresses the sound to an extent that it cannot cope with sharper S sounds. For me this is unforgivable to be honest, I have 50 euro headphones that don't distort on ''challenges'' like these. I really love the headphones but this is an unforgivable flaw that I really hope can be fixed through a software update, otherwise B&O will have to take them back to fix this.
Geoff, will this be fixed with a software update?
Beocare has already told me to send them in to the service center.
Should I send them in or should I wait?
Hi leogoeswild,
Thanks for the answers. I assume that you're using Bluetooth in both cases - with ANC on and ANC off... and that you're not comparing wired + ANC off to Bluetooth+ANC on. Correct?
Cheers
-geoff
The distortion in the S sounds is there both on bluetooth and on cable, when ANC is on. So the same problem occurs both wired +ANC on and bluetooth+ANC on. When ANC is off there is sharpness but no distortion. I went to the B&O store in here in Amsterdam and the H9i showmodel they had there, had the exact same problem. The employees were quite shocked about it when I demonstrated it, and said they'd report it. They advised me to send mine in for return service. But before I do, I would like to hear from you what we should do.
I am only using them with bluetooth, that is correct.
Listening to Katie Melua - Wonderful life. There is distortion in both ear cups with ANC on and off.
Gonna send these in, must be a faulty pair.
Any news here, Mr. Martin?
leogoeswild:I got my Beoplay H9i yesterday, and sadly I have an issue with them :(When I listen to Diana Krall`s "Like someone in love" with ANC activated, there is a very screeching sound on every "S" she sings. Turning the ANC of makes this go away.Could the guys with H9i`s please check if they experience the same issue?
I have tried 3 pairs of H9i's now. The distortion issue with ANC on, both wired and on bluetooth, was on all three of them. I sent my first pair to the customer service, they actually responded that it was a faulty pair and they sent me a new pair. But the new pair has the exact same issue, and the show model I tried in the B&O store in Amsterdam had the issue as well. I tried the Diana Krall song on Spotify, Tidal and Deezer. The distortion with S sounds is there on all these platforms when ANC is on. While in the B&O store we (me and the store manager) tried the Krall song also on the H8 and on other models that they had, no distortion there.
I am a bit clueless as to what I should do now. Send this pair in for service as well? I am sure I will get a new one with the same issue. As said, it only occurs with ANC on, so I really hope that it is a thing that can be fixed with a software update. But hope is not enough, it would be quite de-stressing knowing that the problem is acknowledged and being worked on. Mr Martin could you confirm that this is an issue that can be fixed? I love the headphones but this flaw is unforgiving for the price...
Hello,
I just tried playing this track via Google Play on Bluetooth with ANC on and didn't experience this issue. My H9i's have the latest firmware.
Kind regards,
Ian
To the people who don't hear the distortion: do you use a warmer personalized tonetouch? Because I don't have the distortion either when I drag the tonetouch quite towards ''warm''. I didn't make this clear earlier but distortion is there when the tonetouch is in the middle or somewhere the bright/excited (with ANC on, both wired and on bluetooth).
Hi everyone,
A short update: I've now been able to reproduce the problem using a production pair of H9i's, connected using Bluetooth, playing at maximum volume.
The reason the Diana Krall track causes the distortion in only the left channel is related to the reverb on the voice. The Katy Melua track causes the same artefact in both channels.
The good news is that this is fixable with a software upgrade, and that we're working on this now. I cannot say when this will be released - however, once it is released, I'll drop back in here to let you know.
Thanks for spotting this.
Cheers-geoff
Woohoo!
Thanks Geoff for looking into this!
I hope the software fix will fix all the issues I am experiencing.
Listening to Metallica's Masters of Puppets album (remastered on tidal) sounds very bad with ANC on. It seems that it is mainly percussion that is the issue.
I can't say for sure as it is an album I am not too familiar with.
leogoeswild:I hope the software fix will fix all the issues I am experiencing. Listening to Metallica's Masters of Puppets album (remastered on tidal) sounds very bad with ANC on. It seems that it is mainly percussion that is the issue. I can't say for sure as it is an album I am not too familiar with.
Hehe, I'll give him a call.
But I do experience bad sound with percussion on most music.
Just used this as an example.
I'll be more thorough in the feature and compare the sound with my H6 before posting stupid things again ;)
w5bno123:Hi all Can iPhone 8 users please tell me if they are experiencing an issue with music stopping and the play button on the phone becoming unresponsive after swiping up to transparency mode? I have tested the same headphones on an iPhone 7 and they work seamlessly. I have hard reset the iPhone8, forgotten the BT profile, reset the H9i to default and repaired. It points to a firmware issue with the iPhone 8 and would love to hear back from other users. Thanks in advance.
w5bno123: Hi Jon Thanks for your reply. We actually found that there was a hardware fault and all is well with a new pair! Regards Stuart.
Hi Jon
Thanks for your reply. We actually found that there was a hardware fault and all is well with a new pair!
Regards
Stuart.
Exactly the same with mine - had them just over a week and this new pair seems absolutely perfect (doesn't even have the problem that this thread was made for!).
leogoeswild:I was told today by the local dealer that the software is ready and being pushed out slowly. Let’s hope it is a good update