ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
After upgrade of my Apple TV HD to iOS 13 my BeoVision 8 will no longer turn on the Apple TV.
If I turn on my Apple TV with the Apple Remote then I can use BeoRemote One to navigate on the Apple TV. So it is not a cable issue. It only turn on and turn off that does not work.
Any ideas?
It is not working.
There is also an issue with turning the Apple TV off after the TvOS upgrade. It turns off and then on again.
I have the exact same issue with the iOS 13 upgrade to my Apple TV on my Beovision 14. It wont power up from the PUC / IR Blaster - but once on from the Apple Remote it will take commands from the BeoRemote One via the PUC / IR Blaster... also no response from the suggestion of the Green button (but thanks for the suggestion).
However, I could power up the Apple TV if I selected Apple TV on the BeoRemote One, then hit LIST and selected HOME on the BeoRemote display!! So it is an extra step, but it does mean I don't have to use two different remotes.
Same problem here.
Are the PUC codes still being updated?
Perhaps something is changed on Apple TV in connection with the new control Center window.
Just press “back” or “exit” twice.
Even multiple presses on the "back" button no longer always works. The green button must often be pressed. Something has definitely changed with the update.
I forwarded a bug report to B&O's BeoCare... Let's see what happens..
Karel.
It will probably not help to submit a support case to B&O due the fact that customer service could be better. If they even can understand the issue. 😀
Anyway I have submitted a case. #190930-000256
As TS mentioned, Apple has updated their OS to version 13.
My ATV4K didn't react either after the update. (connected to BS3 based BV9)
When I switch on the BV9 with the DVD (ATV) instruction, the screen stays blank. When I press Menu and then the green button, it also powers up the ATV. But pressing the "exit" button twice, gives the same reaction and works a bit faster. But nevertheless, it proves that not every update will be an improvement. The same happened with tvOS 12 where it killed the passthrough feature from the installed Kodi
My support case #190930-000406
Indeed it is!
There is a tv - and there is a BV
Sounds great, but: I downloaded the new OS13 Version. But same behaviour as with the 'old' version. Still to push the green button.
Anyone successfull?
‘downloaded’, yes - but did you also assign it to your box....instead of the old one?
MM
The green button do nothing at all.
My setup is a BV8 40 so I cannot download a new PUC table. So one day I need get it updated by a B&o technician.
Is there an upgraded puc for Beosystem 3 systems?
kuyttendaele:Did the update... works perfectly again.
Reto:Do you have a 4k box? Could that be the difference? I updated as well but nothing changed. Does switch off work?
The AppleTV is directly connected to my BV14. It's starting up and switching off correctly.
expoman: Is there an upgraded puc for Beosystem 3 systems? kuyttendaele:Did the update... works perfectly again.
Probably... but you'll have to contact your dealer as I don't have a BeoSystem3
Reto:Thank you very much for your feedback. Are you running ATV4 (4K) or NON 4K. Reto
Reto
Running tvOS13 on Apple TV 4K.
I updated the PUC and reassigned it on my BeoSystem 4 and I'm still needing to press the green button to wake the Apple TV from sleep. I have 2 Apple TVs: the most recent non-4K Apple TV connected via an Atlona Matrix and a 4K Apple TV that connects the video directly to the TV with the sound extracted to go to the BeoSystem 4.
Does it make a difference what we select on the BeoSystem 4 for the power on/off setting? I'm using the "always on" setting for the Apple TV.
Again we see how bad the B&O customer service has become, which is sad.
The answer from B&O customer service is: "If it is an iOS that cause issue we recommend you to contact Apple Support."
Can it be worse? The so called customer service do not even know that there is a PUC update already and probably not even know that PUC tables is a part of the B&O software.
Now I just hope that the new PUC table can be installed manually by a technician since my TV is a BV8-40.
ibg001: Again we see how bad the B&O customer service has become, which is sad. The answer from B&O customer service is: "If it is an iOS that cause issue we recommend you to contact Apple Support." Can it be worse? The so called customer service do not even know that there is a PUC update already and probably not even know that PUC tables is a part of the B&O software. Now I just hope that the new PUC table can be installed manually by a technician since my TV is a BV8-40.
The guys did update the PUC table very fast when it became clear what the reason was.
Why blame the costumer service - these guys are also BV/ATV users and maybe they did not know that it was done by the time you asked.
I see no reason why it should not be available through the manual update!
ibg001:Again we see how bad the B&O customer service has become, which is sad. The answer from B&O customer service is: "If it is an iOS that cause issue we recommend you to contact Apple Support." Can it be worse? The so called customer service do not even know that there is a PUC update already and probably not even know that PUC tables is a part of the B&O software. Now I just hope that the new PUC table can be installed manually by a technician since my TV is a BV8-40.
Beste Grüße / Best regards
Schlaumeier
Setup Livingroom: BeoVision 10-40 and 10-32, BeoLab 6000 front, BeoLab 4000 rear, BeoLab 11, Ouverture, Apple TV 2 & 4, Airport Express, 6 x LC2.
Other Rooms: 3 x BeoSound 8, BeoVision 8-26, MX 4002, 2 x Keyring, 2 x Beolit 15, A1, Airport Express, 4 x Beo4, 2 x Beocom 5
kuyttendaele:Probably... but you'll have to contact your dealer as I don't have a BeoSystem3
I have now got a BeoVision Horizon and downloaded the new AppleTV puc table and it is working fine except one thing. How do I open the new control menu? On the Apple remote it is long press on the TV button. Which button on the BeoRemote One? It is not in the list menu.
Maybe somebody(s) could put together puc tool packages and rent them out with instructions and/or facetime consult. Don't think they could make a lot of money, but if it doesn't interest B&O, it could be a nice side business for someone. I would even bet there are some beoworlders who could update the codes. Just thinking...
Aussie Michael:I just updated mine and in the device setup I chose off at tv standby I put the tv in to standby. The ATV is still on.
I put the tv in to standby. The ATV is still on.
I have the same issue, ATV 4 turns back on. Why ? Tried everything (turninh HDMI- CEC off, airplay off, ,,,) something in the newer tvs must maybe sent over hdmi from time to time turning atv on. I put some heat sinks on it. D'ont care anymore