Beosound Moment repair / fix

Maybe worth to ask in a dedicated thread.

My moment stopped working. The soundheart is still fully functional and i can see it via the b&o app. However, the screen doesnt light up and stays black. I tried to press the reset button.

Any idea whether there is some “home fix” or troubleshooting? Or need to bring it to the dealer for repair? Any experience how much this would cost?

Thanks!

Have you tried powering the whole unit down and leaving it disconnected from the wall for 24 hours? If in doubt, power cycling sometimes works.

I’m afraid it’s a poor product and it’s difficult to tell if the unit is broken or if the unit is just playing up and that’s how it operates with glitches.

Thanks. Let me give this a try.

If that does not work the tablet died and needs to be replaced, on mine the pcb board was replaced. Around €500 repair.

This is a known problem unfortunately.

Hope this helps