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ARCHIVED FORUM -- March 2012 to February 2022
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This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022

 

Beosound Moment repair / fix

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This post has 3 Replies | 2 Followers

steve1977
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steve1977 Posted: Sat, Oct 10 2020 8:06 AM
Maybe worth to ask in a dedicated thread.

My moment stopped working. The soundheart is still fully functional and i can see it via the b&o app. However, the screen doesnt light up and stays black. I tried to press the reset button.

Any idea whether there is some “home fix” or troubleshooting? Or need to bring it to the dealer for repair? Any experience how much this would cost?

Thanks!
seethroughyou
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UK
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Have you tried powering the whole unit down and leaving it disconnected from the wall for 24 hours? If in doubt, power cycling sometimes works.

I’m afraid it’s a poor product and it’s difficult to tell if the unit is broken or if the unit is just playing up and that’s how it operates with glitches.

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Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

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steve1977
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steve1977 replied on Sat, Oct 10 2020 9:40 AM
Thanks. Let me give this a try.
Fansastic
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The Hague, The Netherlands
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Fansastic replied on Sat, Oct 10 2020 10:56 AM
If that does not work the tablet died and needs to be replaced, on mine the pcb board was replaced. Around €500 repair.

This is a known problem unfortunately.

Hope this helps

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

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