CT 6.00 crashes

All

I have installed CT 6.00 on a Windows7 32 bit set-up.The tool is very unstable and crashes often. This usually happens either at start-up, or when reaching the logo section.

Any suggestions how to resolve this?

Jan

Same thing happens to my installation, both in Vista and Windows7. Boring...

Brgds Ingvar

You and Jan appear to be having problems running the Configuration Tool version 6.0 which needs to be identified, so I would ask you please to provide the following information:-

1. How much memory do you have installed in your PC/laptop ?
2. Are there any other user programmes running at the time of the failure ?
3. Are there any error messages displayed either from the program or Windows ?
4. Have you viewed the Windows "Event Log" for errors and warnings ?
5. Does your Windows PC/Laptop have all the Microsoft updates installed ?

To review the "Event Log" on Windows 7 Click START then CONTROL PANEL then SYSTEM AND SECURITY then under the heading at the bottom marked "Administrative Tools" click VIEW EVENT LOGS as shown below

1. How much memory do you have installed in your PC/laptop ?
2. Are there any other user programmes running at the time of the failure ?
3. Are there any error messages displayed either from the program or Windows ?
4. Have you viewed the Windows "Event Log" for errors and warnings ?
5. Does your Windows PC/Laptop have all the Microsoft updates installed ?

 

1. 2 GB at least

2. No exept of the normal Vista system

3. No, but at some earlier point there was some sort of error message in the start of the program, but that doesn´t appear any more.

4. Yes, here is the error report, a little in swedish.

Beskrivning

Stopped working

Problemsignatur

Händelsenamn: CLR20r3

Problemsignatur 01: beo5ct.exe

Problemsignatur 02: 1.0.4505.18550

Problemsignatur 03: 4fa0edcc

Problemsignatur 04: Common

Problemsignatur 05: 1.0.4505.18489

Problemsignatur 06: 4fa0ed52

Problemsignatur 07: 11e

Problemsignatur 08: fd

Problemsignatur 09: System.IO.IOException

OS-version: 6.0.6002.2.2.0.768.3

 

5. I have Vista with all latest updates.

 

I´m really happy for all help I can get.

Brgds from Ingvar

Keith

Today I have been able to work with the config tool without any problems or crashes.

What changed? I did two things, but am not sure which one has solved my problems. First I re-installed the USB driver. Secondly, I am running the CT tool in compatibility mode (compatible with XP Service Pack 2).

Maybe this is info is useful for other users too!

Regards,

Jan

Thank you for your update Jan.

I would say that the issue was resolved with the USB driver as this is the most common area where problems exist.

The error shown in the previous posting from the Windows error log shows an "Unhandled Exception" meaning that an error occured in the application, but the configuration Tool did not have any error handling for that particular error condition and so was trapped by the operating system.

So, we really had two problems the error itself which may be USB driver related and a software problem in the configuration tool for not catching the error condition and reporting it to the user.

I also fixed a little with the USB-driver and suddenly everthing works. I really appreciate your efforts to help me! Thanks and best regards from Ingvar in Sweden