beoplay a9 network/bluetooth troubleshooting

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fightonsung Posted: Mon, Nov 29 2021 1:31 AM

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Hi, I really need all your help.

I own a 2nd generation Beoplay A9 and its connected to the network via wifi router. I use both ipad(airplay) and Samsung phone(bluetooth) to stream music from it.

After playing music for about 5 minutes the volume graudally decreases and eventually goes mute.

O've tried visiting the service center (horrible, does not have a clue what's causing it) and changing the wifi router.

My guess is there seems to be some kind of network interruption. Does anyone have a solution for this? Please help me..I love the speaker and all but this is really driving me nuts.

Thank you