ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi, I thought having read the thread on attracting new customers, it may be worth starting one on keeping existing customers.
For me and many others it's a passion and love of the products, plus quality and performance and of course design. I bought my first Beogram 1500 brand new with my first pay check back in 1980 and have stayed brand loyal since then.
However, it used to be that no matter how old your products, when you walked into a B&O store they were interested and didn't try and sell you something new. It used to be that B&O went to great lengths to make everything backwardly compatibly and all the products integrated with each other.
I know that there are reasons such as appealing to different customer groups, price ranges and of course rapidly changing technology as to why this no longer happens, but it would be nice to have link options on beoplay (or at least as an upgrade to keep the price down) and a means somehow of having TV pictures distributed between old and new products - I have an Avant in my living room and BV3 in the bedroom - its great pausing a film and finishing it in bed, but with the new TVs my understanding is that this isn't possible because of HD etc. etc.
Personally, I love the new product line up and the B&O Play range I think will be massively good for the brand and was necessary to stay alive in the modern market.
Perhaps some of what I want isn't possible technically or there just isn't demand for it - interested in what other people have to say
ajames: Hi, I thought having read the thread on attracting new customers, it may be worth starting one on keeping existing customers.
We only really need one thread. They shouldn't distinguish between the two. You even say yourself that BeoPlay and other changes are "massively good for the brand and was necessary to stay alive in the modern market."
Keep existing customers and bringing in new customers are not mutually exclusive.
Beolab 28s Beolab 9s Beolab 12-3s Beolab 1s Beolab 6000s 2 pairs Beolab 4000s Beovision 7-55 Beovision 10-40 Beoplay V1 32 inch Beovision Avant 32 inch Beosound 1 (CD player) Beosound 3000 Beosound 5 Core Essence MKII Beoplay M5
Continuous improvement with new products, incremental capabilities and integration into existing systems.
Razlaw: I like to see periodic new products to keep me interested and would like some advance knowledge of what sort of new products might be coming..
I like to see periodic new products to keep me interested and would like some advance knowledge of what sort of new products might be coming..
You could apply that to just about any retailer, selling anything?
pf85:Continuous improvement with new products, incremental capabilities and integration into existing systems.
I would like them to make expensive quality products besides the current cheaper products we see now.
The recent speakers are very unattractive to me.
Why aren't there any combinations sets of quality speakers available?
A new intelligent beosystem which can master a complete house without excessive cables would be an example to complete these.
I also believe there are way too many television sets, 3 or 4 sets which are periodically updated would suffice.
Just my immediate thoughts..
WOW effect. I think i miss that a lot lately.
A Miracle.
Personally I've utterly lost interest in bno , they've made so many promises over the years and failed to deliver. They've become a joke imo.
The old gear ,especially the JJ stuff is still amazing to behold , the new gear is dull beyond belief in comparison. The beoplay crap is just pathetic and awful.
mickhoog:I've lost interest in BnO as well. What would have kept me as a customer is if they looked after me with my failed Encore and if I wasn't made to feel as bad as I did. I would have liked a bv11 and the new surround sound but quality issues with a product that failed from day one and took 4 months to rectify is farcical. I simply don't trust what they say and that the quality for a high end product is not there (for me) . 30 percent of their sales base should be new customers showing the business is growing. I appreciate that a lot of people admire the JJ or DL stuff but I prefer the newer stuff. We are all different.
Barry Santini:
I can think of no software-based products that are born new, fully-hatched and without conflict. Get used to it. It eventually gets fixed.
I agree, and not only that but bs5 can also be annoying cause of house wlan issues. And that shouldn't judge the magic behind it.
Silly me , there's me going thinking there's a thing called Free Speech...tut tut
Try asking some of the disgruntled dealers what they think about bno's tactics these days...?
Personally I'd hate to be in their shoes , it's one thing spending a few quid on bno stuff , imagine having your livelihood and future invested in their wacky incoherent plans ??
Trip's been very quiet over the whole thing - maybe he's gone bust too !??
Not good...........................
Razlaw:Why do people who claim to have no interest in B and O, continue to post on a B and O site? It would never occur to me to go to a forum on something I had no interest in, and post that I have no interest in the topic. LOL
This is the best comment I have seen in a long time. You are absolutely correct. It makes no sense for someone with no interest in B&O to post in this forum.
Flappo: A Miracle. Personally I've utterly lost interest in bno , they've made so many promises over the years and failed to deliver. They've become a joke imo. The old gear ,especially the JJ stuff is still amazing to behold , the new gear is dull beyond belief in comparison. The beoplay crap is just pathetic and awful.
You are entitled to your view but I disagree.
BS5 with a different tactile user interface, in an update mode since 2009 gaining capabilities, what is dull ?
Matrix backlight LED BV7 with beautiful design and stunning picture - not plastics, what is dull ?
Effortless integration and multiroom capability, what is dull ?
Protecting an investment with serviceability and parts. Also in many years in the future. Not one-way appliances, what is dull ?
Why we buy the "dull gear" - because of the above...
They could start by having a non-dismissive customer service. Now if you (or at-least I) have a problem, after a few weeks of waiting for a reply from Beocare you get a somewhat politely written "shut-up!".
My dealer, although a bit disorganized sometimes is great at customer service. I can imagine dealers frustration with the mother-company.
Too long to list....
moxxey: We only really need one thread. They shouldn't distinguish between the two. You even say yourself that BeoPlay and other changes are "massively good for the brand and was necessary to stay alive in the modern market." Keep existing customers and bringing in new customers are not mutually exclusive.
I too find it strange to make another "brand" as the Beoplay in times of "peril"...
For example one of the big supermarket chains in Finland is reducing its sub-brands due to the financial crisis, as more brands involves more costs.
I'm not very bothered by having a sub-brand to B&O, but I'm not sure it was the right move. Fine if it would have been a separate brand, say Mini and BMW. A BMW 1-series is an entry model BMW, but it's still a BMW. Many customers for the B&O Play brand might not even know what "B&O" stands for. We of course know a lot, but a guy/girl off the street probably don't know. I find it amazing how little people actually know about stuff they buy. Now a-days "brand loyalty" is a set of words that is absent from most peoples vocabularies.
This is an interesting thread, just like the discussion threads on B&O's survival..I believe what has been lacking for quite some time is basically three things:
- The WOW-factor (design and overall quality should be 100%. This also applies for software and user interfaces, not only the build quality of the hardware)
- "Avantgarde-ness". They have to take the lead when it comes to innovative AV solutions instead of being a follower.
- Top-notch customer service. Make the customers feel we actually bought a lifestyle product, not just any mass produced home device.
My impression is that they fail on very simple things nowadays, that they could avoid with a little bit more care before releasing a new product ( fx. the software in the Beolit 12)
If they pay more attention to details in these areas, I guess the high prices will not be a problem.
imho /Peter
---------------------------------------------------------------------------------------------------------------------------------Beovision 7-40 Mk VI, Beovision 3-32, Beovision AV9000, Beovision AV5, Beolab 8000, 6000, 5000, 3000, 2000, Beocenter 2300, 9000, Beocenter 2, DVD1, DVD2, Beogram 3300, LC2, Beolit 12, 3 x AppleTV
- Fire Tue Mantoni!- improve customer service to top quality- deliver the promised and expected product quality (hard- AND software)!
linder: Razlaw:Why do people who claim to have no interest in B and O, continue to post on a B and O site? It would never occur to me to go to a forum on something I had no interest in, and post that I have no interest in the topic. LOL This is the best comment I have seen in a long time. You are absolutely correct. It makes no sense for someone with no interest in B&O to post in this forum.
Well, it probably does serve some purpose - but not an overly positive one beyond letting people vent their spleen; any newbie coming to do some research on B&O and reading the large amount of complaining here about the brand, and it's seeming imminent demise, is likely to be very put off actually buying any B&O or BeoPlay products.
But then, maybe that's the intent of some very disaffected and disgruntled owners or ex-owner perhaps.
Be careful for what you wish for, for if you wish B&O to fail, and you bag them constantly in public, it's hardly helping the company IMHO.
Just my 2c worth
John...
Thumbs up for that comment - my 2 cents too!
Would be nice if this forum could concentrate on the more positive things about B&O - there really are lots of them!
Discussing how to tweek your system, helping new (unexpirenced) user to how they get most of their system, showcasing how you use your own system, how to combine new and old products in the best ways, how to integrate 3d-party product in a cleaver way and alike should be the core purpose of the forum.
All 'haters'/disappointed 'former B&O lovers' please go cry somewhere else
All those who 'know all things better' - please go tell it somewhere else
Grrr! Millemissen
N.B. the 'verified answer' from Flappo is no answer to the initial question of this thread!
There is a tv - and there is a BV
Millemissen: Thumbs up for that comment - my 2 cents too! Would be nice if this forum could concentrate on the more positive things about B&O - there really are lots of them! Discussing how to tweek your system, helping new (unexpirenced) user to how they get most of their system, showcasing how you use your own system, how to combine new and old products in the best ways, how to integrate 3d-party product in a cleaver way and alike should be the core purpose of the forum. All 'haters'/disappointed 'former B&O lovers' please go cry somewhere else All those who 'know all things better' - please go tell it somewhere else Grrr! Millemissen N.B. the 'verified answer' from Flappo is no answer to the initial question of this thread!
agree completely
I disagree complitely. I havent saw any haters or flamers here, just open minded bno lovers that say what they feel. This is not church to follow beard guy whatever he say. Freedom of speach is must for every comunity or this place gonna have same future as bno. Me myself I got alredy two beoplay products and i'm planing the third this month. Still, I think they are better then anything else on a market but far away from B&O. I will never change them for anything else but we gotta be honest about how present situation hurts. Then maybe even they will hear us.
Also it aint gonna help new guys if we are straight forward. Lets help em and give em right to choose wheter they will stay with us. Otherwise they wont bye it.
imho
Milos
TWG:- Fire Tue Mantoni! - improve customer service to top quality - deliver the promised and expected product quality (hard- AND software)!
Damn straight! If we like the brand we should not relentlessly slag it. There's a place for dissent and comment about their approach, but I will also guarantee you that about no one here has the level of detailed marketing info they have in making these plans. Doesn't mean their approach will ultimately work, but jeez, the comments from the peanut gallery are over the top. And complaining that Tue seemed pompous and arrogant? Hello! Ever meet most senior executives? It's almost a prerequisite for the position (cough cough...Steve Jobs..cough...). Too many people are over the top against B&O for reasons that reflect less on them than the modern market they operate on. So there are no longer any big Beosystems, seen anything from any maker like them today? That market is dying.
As for discontinuing the BL 6000/8000, maybe that'll happen, but why, really? Both are design icons, improve performance, yes, style is about perfect. It's like how many times have true classics been dropped?how many premium products don't change, I'm sitting here at a 1956 vintage Saarinrn table and chairs, for example. Notice that, almost 50 years later a Ford Mustang or Porsche 911 are still recognizable as one?
I think we can discuss faults in implementation and such without so much vehement negativity, and would be more helpful for newbies in helping with restoration, setup, etc. as I've seen here for quite a while.
Jeff
I'm afraid I'm recovering from the BeoVirus.
Jeff: [ As for discontinuing the BL 6000/8000, maybe that'll happen, but why, really? Both are design icons, improve performance, yes, style is about perfect. It's like how many times have true classics been dropped?how many premium products don't change, I'm sitting here at a 1956 vintage Saarinrn table and chairs, for example. Notice that, almost 50 years later a Ford Mustang or Porsche 911 are still recognizable as one?
[
My dealer said 600/60022 were discontinued recently?
Milos:I disagree complitely. I havent saw any haters or flamers here, just open minded bno lovers that say what they feel. This is not church to follow beard guy whatever he say. Freedom of speach is must for every comunity or this place gonna have same future as bno. Me myself I got alredy two beoplay products and i'm planing the third this month. Still, I think they are better then anything else on a market but far away from B&O. I will never change them for anything else but we gotta be honest about how present situation hurts. Then maybe even they will hear us. Also it aint gonna help new guys if we are straight forward. Lets help em and give em right to choose wheter they will stay with us. Otherwise they wont bye it. imho Milos
Michael:I've lost interest in BnO as well.
Michael:I appreciate that a lot of people admire the JJ or DL stuff but I prefer the newer stuff. We are all different.
Hmm... You say you've lost interest in BnO - but you're not that much into the older stuff...You prefer the newer stuff -which you have lost interest in. But when you (once) were interested in BnO it must have been in what is considered the 'older stuf'f'' today..?
Steffen: Michael:I've lost interest in BnO as well. Michael:I appreciate that a lot of people admire the JJ or DL stuff but I prefer the newer stuff. We are all different. Hmm... You say you've lost interest in BnO - but you're not that much into the older stuff...You prefer the newer stuff -which you have lost interest in. But when you (once) were interested in BnO it must have been in what is considered the 'older stuf'f'' today..?
My head hurts...
Jeff: Steffen: Michael:I've lost interest in BnO as well. Michael:I appreciate that a lot of people admire the JJ or DL stuff but I prefer the newer stuff. We are all different. Hmm... You say you've lost interest in BnO - but you're not that much into the older stuff...You prefer the newer stuff -which you have lost interest in. But when you (once) were interested in BnO it must have been in what is considered the 'older stuf'f'' today..? My head hurts...
Have a Jack, it helps.