ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi All
I have just received my NOW TV box and connected via HDMI to my BeoVision 7 32".
Set up was easily achieved and connected to my Wi-Fi network straight away. I checked the display settings on the NOW TV box and set it to 720P.
I can navigate to all menus and scroll through contents page with perfect picture.
HOWEVER, as soon as I try and watch a programme the screen flashes purple every other second. The menu and on screen graphics are unaffected. It is only the programme content that suffers. I have tried most channels including BBC News, Sky News, BBC iPlayer, 4oD Five on demand and Movies.
I have tried another HDMI cable and tried both of the two HDMI inputs on the TV to no avail.
I am stumped. Any suggestions?
Opman
Have you updated the NOW box firmware - apparently there was an issue where the moving picture would disappear, not the same I know but you should be working with the lastest firmware before chasing issues.
get the update by going to Settings > Software Update > Check Now.
Ban boring signatures!
Hi Puncher, Yes I have checked the settings of the NOW TV box and it confirms that I have the current software.
Hi Martin
The NOW TV box is connected via HDMI cable straight to the BeoVision7 32. I have two HDMI sockets and get the same result through both.
I have also tried changing the video display properties of the NOW TV box from 720P, 16:9 & 4:3. I still get the same fault on all settings.
Do you have another TV to check if the NOW TV box is ok?
Ralf
Living Room: Beosystem 4, Beolab 7-2 (Center), Beolab 9 (Fronts), Beolab 8000 (Rears), no Subwoofer. Screen: Sony KD-85XH9096Dining Room: Beosound Essence MK II with Beolab 4000 on stands, fed by Amazon Echo Show 8Home Cinema: Beosystem 4, Beolab 7-4 (Center), Beolab 1 (Fronts), Beolab 4000 (Rears). Projector: Sony VPL-HW55Home Office: Beosystem 3, Beolab 7-4, Beolab 5000, Screen: Sony KD-55XH9005 on Beovision 7-40 stand, ML to Beosound 9000 MK3 and Beosound 5/Beomaster 5 (1 TB SSD version)Bedroom: Sony KD-65XH9077, Beosound Essence MK II with Beolab 6002 and Beolab 11 (all white, wall-mounted)
In storage: Beolab 5000/Beomaster 5000 (1960s).
I tried it on my daughters LCD which also has two HDMI sockets but the box doesn't work at all on that. We just get a message saying video input not supported.
At least I get the menu and navigation when I connect to my BeoVision 7.
I spoke to a B&O service engineer who said that it sounded like a problem with the HDCP. He suggested that I go into the customer service menu and switch off the HDCP.
I did this but now instead of getting the flashing purple screen every other second, I just get a solid purple screen and no picture whatsoever.
I can't believe a box that costs just £9.99 can cause so much hassle. I am close to giving up and sending it back for a refund. Shame as the operation and menu navigation is so easy. Just can't watch any programmes :-(
The issue was resolved by updating the M2 & H8 software in the BeoVision7.Apparently there have been some updates to the HDCP.
NOW TV box works perfectly :-)
can I ask how much they charged to update the firmware on your BV7 and could you tell me the firmware edition number etc
many thanks Opman
we tend to forget there is more to design than designing.
Hi Mark
I work at the Bang & Olufsen store in Liverpool. I am not an engineer but have enough experience to use the service tool. I did it myself so no cost incurred.
Are you asking about the software because you have a BeoVision7 yourself? If you let me know the Type number I am happy to check the latest software values for your set.
Regards
Your type number 9334 is a mark3 BeoVision7 32.
Latest software for this version is:
AP sw 30.08 (Part number 8344946)
M2 sw 30.08 (flash)
DVD fep 1.1 (flash)
DSM sw 3.01a (part number 8344439)
Depending on which Freeview tuner you have:
DVB t 0.2.1.9 (flashed - no longer supported)
DVB HD 0.1.9.9.0 (flashed or via USB dongle)
I hope this is useful for you.
Opman: Hi Mark Your type number 9334 is a mark3 BeoVision7 32. Latest software for this version is: AP sw 30.08 (Part number 8344946) M2 sw 30.08 (flash) DVD fep 1.1 (flash) DSM sw 3.01a (part number 8344439) Depending on which Freeview tuner you have: DVB t 0.2.1.9 (flashed - no longer supported) DVB HD 0.1.9.9.0 (flashed or via USB dongle) I hope this is useful for you. Regards Opman
many many thanks Opman
Hi I am just about to get now tv box and looking to connect via small jack to rca and connect to my beovision 6 22 will this be a problem ??