ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
lonfred:Mine works also really good together with an BLC. It almost sounds like there is two versions out there...
It could be yours is fine. Mine is not and I'm using the following device with these characteristics:
"Believe nothing you read and only half of what you see, let your ears tell you the truth."
Beroli: There is already a standard-configuration recommended and tested by B&O. It's a Twonky-based Server on a Mac.
There is already a standard-configuration recommended and tested by B&O. It's a Twonky-based Server on a Mac.
I did not know that this was an official standard; lBy accident, I happen to run Twonky 8.2 with Mac OSX 10.11.4;; like you said B&O should supply specific information like this so we can understand what hey have tested the new releases with.
Beroli: You are handing over to much excuses to B&O. Why should I care about the Deezer-API?....
You are handing over to much excuses to B&O. Why should I care about the Deezer-API?....
Ha ha, that is not what I meant to do. I was trying to make the point that the system, because of the way it has been set up / implemented, has some inherent weaknesses, that should be controlled as best as possible. You are totally right: B&O customers, with the premium they are paying, should not at all need to be interested in the set up, the technicalities, APIs, software, DLNA etc etc. It should "just work" and that is the responsibility of B&O and their dealers. If they are smart they make the set of variables to control as small as possible and take it from there.
Beroli: The issues we are facing, are not because of our setup.
The issues we are facing, are not because of our setup.
That could very well be true in this case, although I do wonder why people with the same software release do not have the same problems. My 2 cents were primarily made in the context of all the problems that have surfaced since the introduction; and some of them, for some users, no doubt were caused by the configuration.
Anyway, good and interesting to discuss.
Best,
Peter
Hi Chris,
I have the same with one exception: the Soundheart motherboard is listed as "G"; my Moment seem to be more recent judging by the serial numbers.
PeterBOBP: Beroli: There is already a standard-configuration recommended and tested by B&O. It's a Twonky-based Server on a Mac. I did not know that this was an official standard; lBy accident, I happen to run Twonky 8.2 with Mac OSX 10.11.4;; like you said B&O should supply specific information like this so we can understand what hey have tested the new releases with.
Here is where B&O is telling about the Twonky, and have a download link to the recommended version.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
Hiort:Here is where B&O is telling about the Twonky, and have a download link to the recommended version.
Twonky on a Mac is required as the DLNA interface to the iTunes Library, but for NAS owners, B&O also mention (so suggest) QNAP and iOmega as they both provide Twonky support.
Like for Deezer or TuneIn, B&O must have done a product (Twonky) centric renderer development instead of a pure DLNA renderer/controller that would have fit with many types of DLNA servers.
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
mbolo01: Twonky on a Mac is required as the DLNA interface to the iTunes Library, but for NAS owners, B&O also mention (so suggest) QNAP and iOmega as they both provide Twonky support.
Which means, that - if you don't have an iTunes library and/or don't wan't the iTunes library integration - you should be fine with any descent DLNA server.
MM
There is a tv - and there is a BV
mbolo01: Hiort:Here is where B&O is telling about the Twonky, and have a download link to the recommended version. Twonky on a Mac is required as the DLNA interface to the iTunes Library, but for NAS owners, B&O also mention (so suggest) QNAP and iOmega as they both provide Twonky support. Like for Deezer or TuneIn, B&O must have done a product (Twonky) centric renderer development instead of a pure DLNA renderer/controller that would have fit with many types of DLNA servers.
Hi Hiort, Hello mbolo01,
the version of Twonky (7.2.1) linked on the B&O-Homepage is not working properly under Yosemite and El Capitan. Hopefully B&O is testing with the latest Twonky-version (8.2.1) on a recent OS for Mac/PC. We don't live at the International Space Station, where the old stuff is used, because of reliability reasons. In some Stores I was able to have a look on their configurations. They are using macs, some windows 10 pc's. - all of them are using newer versions than 7.2.1.
As for mbolo01's statement, I agree, they must have designed the Moment solely around a Twonky-Server. Therefore they should put just the Logo from Twonky on the package and ads, instead of the DLNA-symbol. Every device, branded with the DLNA-logo, should work with every possible DLNA-Server.
I am convinced, that the Moment works best with Twonky and nothing else.
Beroli
PeterBOBP: a setting where you can choose to see all artists, including the ones from a Deezer playlist or see all artists excluding the ones in a Deezer playlists. I now see lots of artist tiles that have just one song against them, because I "liked" a Deezer playlist. I personally would like to see only artists/albums/songs that I liked; not "just" because they happen to be on a playlists. That way it feels more as though the artist section consists of artist/albums/songs in "my" collection. I do appreciate others feel different hence the setting.
Absolutely agree on this. I wrote to BeoCare about this a year ago. This is what I wrote June 6th 2015:
2. A feature request: Again, when adding a playlist to my collection the albums and artists from the playlist are included in my album collection. Often I don't want them to be. I like to keep my album collection neat and tidy, but I have several playlists that I have added from Deezer because the playlist as a whole sets a nice mood. It annoys me then that my album collection becomes littered with obscure artists I don't really know, with albums containing one or two songs because they happen to be in a playlist I added from Deezer. Other people might appreciate this, but how about having the choice? In the settings menu, you might include a couple of check boxes like this:Album collection should include music from:(_) Album collection on Deezer(_) Playlists on Deezer
And this is the reply I got:
Millemissen:Which means, that - if you don't have an iTunes library and/or don't wan't the iTunes library integration - you should be fine with any descent DLNA server.
I have an iTunes library, but sitting on a NAS so the DLNA server can leverage it too.I consider Synology NAS to be descent, but Synology DLNA server and BS Moment are not good friends as you may have seen in several comments in this forum.
QNAP support of Twonky made the difference for me and I bet that any NAS brand + Twonky makes it too.
Twonky owners will notice that the Moment registers itself as a Twonky NMC media receiver type while other receivers default to Generic Media Receivers, which demonstrate how close to Twonky the Moment is ....
mbolo01: I consider Synology NAS to be descent, but Synology DLNA server and BS Moment are not good friends as you may have seen in several comments in this forum. QNAP support of Twonky made the difference for me and I bet that any NAS brand + Twonky makes it too.
I consider Synology NAS to be descent, but Synology DLNA server and BS Moment are not good friends as you may have seen in several comments in this forum.
Which QNAP NAS do you use? Does any QNAP NAS model include Twonky as Media Server?
I currently use Synology NAS server DS-212J, with Twonky 7.2.7 running on my iMac (ElCapitan). Works well but a little annoyed that iMAc has to be always on.
Hiort:Which QNAP NAS do you use? Does any QNAP NAS model include Twonky as Media Server?
I'm using a TS251 and I guess all TS-x51 or x51+ have Twonky (currently v 8.2.0). Note that QNAP has also its own Media Server (still beta), but I didn't try it to be honest knowing the close relationship between the Moment and Twonky.
Amongst other features, very similar to the Synology offer, there is a HDMI output to to stream video, photo or other media content stored on the NAS.
I kept my aging DS212J for Time Machine backups, email and web servers, dedicating the QNAP to multimedia services, a very good move.
One point to note: I think that the NAS Twonky version does not provide all the features of the OSX/Windows, such as playlist management, but thers is always a solution for everything.
mbolo01: Hiort:Which QNAP NAS do you use? Does any QNAP NAS model include Twonky as Media Server? I'm using a TS251 and I guess all TS-x51 or x51+ have Twonky (currently v 8.2.0). Note that QNAP has also its own Media Server (still beta), but I didn't try it to be honest knowing the close relationship between the Moment and Twonky. Amongst other features, very similar to the Synology offer, there is a HDMI output to to stream video, photo or other media content stored on the NAS. I kept my aging DS212J for Time Machine backups, email and web servers, dedicating the QNAP to multimedia services, a very good move. One point to note: I think that the NAS Twonky version does not provide all the features of the OSX/Windows, such as playlist management, but thers is always a solution for everything.
Thanks!
HDMI output.... interesting. I may PM you for some more questions around that NAS.
Just got the below response from B&O regarding the Moodwheel issue.
It appear to be a Deezer problem....
Just upgraded to the latest release, but now experience problems with the Mood Wheel:
I can press the outer ring in a random place and an artist and song is displayed in the left corner of the Jukebox screen. Sometimes the song title blinks for a long time, before it plays. Sometimes it plays instantly. Sometimes it does not play at all. Very random.
Middle ring same story. Sometimes wait. Sometimes instant play. Sometimes no play.
Inner ring. Similar story, but if I find a song I know is on my NAS, it plays instantly (as it should).
One thing I also notice is that if I double-tap an artist tile (for random play) where I know the music is on my NAS, and thereafter look at the Moodwheel, the white dot is on the outer ring. Should be in the inner ring, right? If I instead pick a song from the same artist (rather than random play) from the Jukebox interface, the white dot is in the inner ring (as it should).
Does not really matter, but its not consistent behaviour.
Any advise?
Hiort: Just got the below response from B&O regarding the Moodwheel issue. It appear to be a Deezer problem....
And this is exactly why I am done with B&O for the time being... If I pay lots of money for a Moment, I will not accept an answer like the above. It is not my problem as a customer that B&O's third party integration doesn't work.
B&O has for me moved into the "We package 3'rd party stuff into a nice box". And unless they have control over the 3'rd party code, then I will not pay for it.
It is a shame that they have had so many issues with SW, but they simply cannot lift the task with coding great and stable code.
I will not accept that my B&O sound system does not work, because Deezer or whatever, decides to change stuff. Then I should wait for B&O to change the code on the Moment, and possibly introduce new errors.
Not for me, no thank you..
I feel sorry for all you guys that has paid lots of money on a product that is so unstable.
/Weebyx
To be fair to B&O, this does seem truly out of B&O's control. But, as Weebyx pointed out, the tightness of the integration does make B&O's device crippled at the mercy of an external party, which perhaps isn't wise for B&O's brand perception. We all know their software prowace isn't nearly where it should be, but they're already ear deep in the Moment, and there's no turning back now.
I do hope they'll introduce another simpler standalone Beosound - a simpler self-contained device which sticks with what works well, SW that uses simpler, standard DLNA protocols to serve as a client to a library. Simple, easy, nothing external, no hooks no algorithms, Just give the user easy access to his or her library. Even a portal to Deezer and other services kept separate from the user's files. Sort of what the BeoMusic App does, but that app is an entirely different can of worms.
And include a large SSD so that the buyer can keep their music & playlists on it! Just like an iPhone, iPad, Samsung Galaxy etc.
Sal: ...But, as Weebyx pointed out, the tightness of the integration does make B&O's device crippled at the mercy of an external party, which perhaps isn't wise for B&O's brand perception. We all know their software prowace isn't nearly where it should be, but they're already ear deep in the Moment, and there's no turning back now. I do hope they'll introduce another simpler standalone Beosound - a simpler self-contained device which sticks with what works well, SW that uses simpler, standard DLNA protocols to serve as a client to a library. Simple, easy, nothing external, no hooks no algorithms, Just give the user easy access to his or her library. Even a portal to Deezer and other services kept separate from the user's files. ...
...But, as Weebyx pointed out, the tightness of the integration does make B&O's device crippled at the mercy of an external party, which perhaps isn't wise for B&O's brand perception. We all know their software prowace isn't nearly where it should be, but they're already ear deep in the Moment, and there's no turning back now.
I do hope they'll introduce another simpler standalone Beosound - a simpler self-contained device which sticks with what works well, SW that uses simpler, standard DLNA protocols to serve as a client to a library. Simple, easy, nothing external, no hooks no algorithms, Just give the user easy access to his or her library. Even a portal to Deezer and other services kept separate from the user's files. ...
You are soooooooo right. I remember, almost a year ago I had a fully-hearted fight with Millemissen about the concept of the BS-Moment in Hiorts thread "One moth with the Moment" (ar. Page 8-11) MM pointed out, that local content is the past and streaming is the future, therefore a proper search is not necessary for local content. We argued against each other - just to agree to disagree. Even, if it sounds, like: "I told you so", my worst nightmare regarding the BS-Moment is becoming real, with statements from BeoCare like these. The 3rd Party Integration Deezer falls apart, with the result, that 50% of the Moodwheel will be useless. On the other Hand the DLNA-local-Content-Integration is still not working reliable. What will be left? A expensive brick! And of course "Nobody at B&O could have forseen that, nobody is to blame" Really? I call BS on it. It was obvious, that, if B&O integrates a 3rd Party-solution deeply in a device, the success and the usability of the BS-Moment will rely on Deezer. Now, the "Games are open!" Who is to blame - while the paying customer is sitting between chairs - or better like, sitting in poisen ivy. Don't scratch if you get red and wait until B&O knows, how to spin this outcome to the statement "Nothing is wrong, it's just in your mind - or it is your fault..."
Cheers Beroli
I've forseen these problems as dlna is just not capable of this kind of smooth intergration. I'm still waiting on any apple-music intergration, which is not forthcomming at the moment as of an exclusive deal with deezer.
BeoVision Eclipse 55”, Beolab 18s, Beolab 19s, Beosound 1, Beoplay P2, H3, BeoRemote One IR, BeoRemote One BT, Beoplay S8, Beosound Essence MkII, BeoTime
Hiort: .. Subject Problems after the latest Beosound Moment release Response By Email (Ina Bang Andersen) (19/05/2016 02.27 PM) Hi, I'm sorry for the very late reply! We are aware of this issue which is caused by an error in Deezer's systems and therefore, unfortunately, beyond our control. I will make sure to notify you as soon as we are informed of a solution. I will look into the other issue you reported yesterday and get back to you as soon as possible. So sorry for your inconvenience. Kind regards,Ina Bang Andersen (Ms) | Customer Service Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmarkwww.bang-olufsen.com| www.beoplay.com
..
Hi Hiort,
because of this kind of answers I got from BeoCare, I almost stopped writing to them - but at least it's a better answer than: "Please ask your Dealer, because he knows your configuration better than me...." (I wrote BeoCare everthing about the configuration in my setup, to get a proper answer)
I am really sorry for you, especially since I know, that you mostly use the deezer-integration and the moodwheel only
Cheers
Beroli:because of this kind of answers I got from BeoCare, I almost stopped writing to them - but at least it's a better answer than: "Please ask your Dealer, because he knows your configuration better than me...."
So true...
I will not be kind in anyway to them. B&O sold us a music player for a premium price, they promised us it will be excellent and any function will be operating as promised. No more or less!
I wrote a angry complaint to BeoCare about their Moment, I spat my grievances about the usability, software engineering and updates some three days ago... I not received an answer from Mrs. Ina... Also filled the online form to Deezer technical department with the question if they have something to do with the bad integration on B&O sound systems.
Its very nice to get really concerning answers from a very friendly person at BeoCare, but I hate it to being sent from pillar to post. And the mails I get from BeoCare feels like I have being pampered.
I have no interest or compassion with integration problems of any third party, I bought a music player from B&O and it has to be working 100% as promised. If I am now using or not using a function from this player thats my choice, but if I want to use it it should work as promised.
Double post
.
Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.
Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.
Deezer reply received:
Beroli: You are soooooooo right. I remember, almost a year ago I had a fully-hearted fight with Millemissen about the concept of the BS-Moment in Hiorts thread "One moth with the Moment" (ar. Page 8-11) MM pointed out, that local content is the past and streaming is the future, therefore a proper search is not necessary for local content. We argued against each other - just to agree to disagree. Even, if it sounds, like: "I told you so", my worst nightmare regarding the BS-Moment is becoming real, with statements from BeoCare like these. The 3rd Party Integration Deezer falls apart, with the result, that 50% of the Moodwheel will be useless. On the other Hand the DLNA-local-Content-Integration is still not working reliable. Cheers Beroli
You are soooooooo right. I remember, almost a year ago I had a fully-hearted fight with Millemissen about the concept of the BS-Moment in Hiorts thread "One moth with the Moment" (ar. Page 8-11) MM pointed out, that local content is the past and streaming is the future, therefore a proper search is not necessary for local content. We argued against each other - just to agree to disagree. Even, if it sounds, like: "I told you so", my worst nightmare regarding the BS-Moment is becoming real, with statements from BeoCare like these. The 3rd Party Integration Deezer falls apart, with the result, that 50% of the Moodwheel will be useless. On the other Hand the DLNA-local-Content-Integration is still not working reliable.
I still agree with Millemissen: streaming is the future! and I would hate to go back to my own local content alone, gone a the great opportunities for discovery and gone are the artist / genre based stations and all the other good stuff.
However, B&O underestimates / has underestimated the change needed to make this work properly (see my earlier post). Agreed that is not acceptable fro such a relatively expensive product (even though mine does in fact work as advertised)
Note 1: I do not buy the explanation that the problem is with Deezer; "my" mood wheel works perfectly fine so it cannot be Deezer alone;
Note 2: problems started with the update, so it would really be a huge coincidence that Deezers problem started at exactly the same time, not impossible, but quite unlikely.
PeterBOBP:Note 2: problems started with the update, so it would really be a huge coincidence that Deezers problem started at exactly the same time, not impossible, but quite unlikely.
Exactely
Weebyx: Hiort: Just got the below response from B&O regarding the Moodwheel issue. It appear to be a Deezer problem.... And this is exactly why I am done with B&O for the time being... If I pay lots of money for a Moment, I will not accept an answer like the above. It is not my problem as a customer that B&O's third party integration doesn't work. B&O has for me moved into the "We package 3'rd party stuff into a nice box". And unless they have control over the 3'rd party code, then I will not pay for it. It is a shame that they have had so many issues with SW, but they simply cannot lift the task with coding great and stable code. I will not accept that my B&O sound system does not work, because Deezer or whatever, decides to change stuff. Then I should wait for B&O to change the code on the Moment, and possibly introduce new errors. Not for me, no thank you.. I feel sorry for all you guys that has paid lots of money on a product that is so unstable. /Weebyx
And this is probably another use case why B&O needs to not wed itself to the one streaming service, and for the user to have the option to choose theirs?
mbolo01:12 days after the failgrade, still no communication from B&O nor from BeoDontcare, a shame isn't it?
It is unbeliveble.
The MoodWheel issue is solved from what I can see. I did a Library reset as I thought it's at that time the seeds are created, but some of you may test without a reset.
Giraffe:whereas the inner ring is still reduced to very few songs
Be patient, depending on your NAS + Deezer content size, it may take a while before having a consistent music flow.
mbolo01: The MoodWheel issue is solved from what I can see. I did a Library reset as I thought it's at that time the seeds are created, but some of you may test without a reset.
CORRECTION: After a night, the mess is back! Sorry for the false good news :-(
Until now nothing changed here also on the Moment, and I wonder why it should been better without getting another update.
Pushing the outer and middle circle just gives me a nice white circle on the place I pushed... no sound, no track info only the inner ring works. But that is off course my own DLNA collection of music.
Being dependable on third parties does not look to be a good step for B&O, take a look also at TuneIn where most of my favorite radiostations are disappeared thanks to the Sony lawsuit. As it evolves, I see the Moment ending as a nice piece of furniture with only the possibility to play your own DLNA collection.
I'm skeptical. A computer is not the best comfortable way of listening and streaming your own collection, a radiostation, or any music service, but it looks that its the most future proof secure way. Just download any service to it and your ready to stream, If you don't like it choose another...
Deezer solution:
Deezer is working for me again. It is very strange, because there was no update. But now it is working...
The only strange think is, that the inner ring of the Moodwheel only shows a few songs of my 15.000 songs DNLA library.