Sign in   |  Join   |  Help
Untitled Page

ARCHIVED FORUM -- March 2012 to February 2022
READ ONLY FORUM

This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022

 

Moment Software Update

rated by 0 users
This post has 60 Replies | 2 Followers

liberal
Not Ranked
Posts 43
OFFLINE
Bronze Member
liberal Posted: Mon, May 4 2015 2:39 PM

My Moment updated its software today. 

As far as I can tell there is now a numerical volume indicator that  appears in the bottom right hand corner of the screen, and you can now move the white dot on the moodwheel  around the coloured spectrum by holding your finger on it. 

Does anyone have an more information as to what features are either fixed or new?

Best

Paul

Hiort
Top 50 Contributor
Sweden
Posts 2,895
OFFLINE
Bronze Member
Hiort replied on Mon, May 4 2015 3:24 PM
Supposed to be multi room functionality added.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Hiort
Top 50 Contributor
Sweden
Posts 2,895
OFFLINE
Bronze Member
Hiort replied on Mon, May 4 2015 3:26 PM
Search also expected to be improved

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Millemissen
Top 10 Contributor
Flensborg, Denmark
Posts 14,680
OFFLINE
Gold Member

Probably just a minor update.

The 'expected update' is scheduled to week 20 - after all that is know 'till now.

MM

There is a tv - and there is a BV

Normann
Top 500 Contributor
Posts 277
OFFLINE
Bronze Member
Normann replied on Mon, May 4 2015 5:25 PM

I have now updated my Moment, but no numeric on my screen.. I no information on what the update includes..Huh?

maillotpa
Not Ranked
Posts 19
OFFLINE
Bronze Member

hi for me not changement ?

Millemissen
Top 10 Contributor
Flensborg, Denmark
Posts 14,680
OFFLINE
Gold Member

By the way - there was an update of the V1 today too.

But just minor changes there also.

MM

There is a tv - and there is a BV

Carolpa
Top 75 Contributor
Posts 1,700
OFFLINE
Silver Member
Carolpa replied on Mon, May 4 2015 6:49 PM
Millemissen:
But just minor changes there also.

Quick scan did NOT show major improvements, sadly; no multi room yet

Millemissen
Top 10 Contributor
Flensborg, Denmark
Posts 14,680
OFFLINE
Gold Member

Major improvements, not just minor?

Which improvements, please!

MM

There is a tv - and there is a BV

Hiort
Top 50 Contributor
Sweden
Posts 2,895
OFFLINE
Bronze Member
Hiort replied on Mon, May 4 2015 9:57 PM

I also noted the white dot that you now can move around the mood wheel and simultaneously see the artist name. That is good.

The bug I had with bluetooth has been fixed. I was unable to play anything from a paired device. On the device it looked as if the song played, but Moment was silent. After a while I could not find Moment as a bluetooth device on my iPhone at all. Now everything work as it should.

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Hiort
Top 50 Contributor
Sweden
Posts 2,895
OFFLINE
Bronze Member
Hiort replied on Tue, May 5 2015 12:27 PM
Beocare dropped me an email today, referring to my report to them that my Moment had Bluetooth problems.

They mentioned that the update released yesterday would cure my problem.

And it did.

Think it was good customer service to come back to me that way.

/C

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Chris Townsend
Top 50 Contributor
Qatar
Posts 3,531
OFFLINE
Bronze Member
That's very impressive.

Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.

w5bno123
Top 150 Contributor
London
Posts 578
OFFLINE
Bronze Member
Normann:

I have now updated my Moment, but no numeric on my screen.. I no information on what the update includes..

Hi Normann

If you have the Moment connected to a B&O TV the numeric volume is displayed on this and not on the Moment. There has been a request for it to be displayed on both so we should see this in a future release!

Regards

Stuart
Normann
Top 500 Contributor
Posts 277
OFFLINE
Bronze Member
Normann replied on Tue, May 5 2015 6:16 PM

Thank you.. So that's why..

it's a pitty it's not working on both, when my BV turns into picturemute after a short time it's all as before..

but then it's something to look forward to in future updates 😃

mm08642
Not Ranked
Posts 42
OFFLINE
Bronze Member
mm08642 replied on Mon, May 6 2019 8:33 PM

I am surprised, my Beosound Moment shows a "Software Update".

Does somebody knows what the new Software Update is for? 

I thought the Beosound Moment is EOL and no more Software Updates are issued.

Hiort
Top 50 Contributor
Sweden
Posts 2,895
OFFLINE
Bronze Member
Hiort replied on Mon, May 6 2019 8:47 PM
There is a thread regarding problems people have encountered with this upgrade. So maybe you should wait with the upgrade.

What I have heard is that there will be only silent updates, more to keep eg Deezer and Tunein going.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Alsfeld
Top 500 Contributor
Posts 147
OFFLINE
Bronze Member
Alsfeld replied on Sun, May 12 2019 11:23 AM

I asked B&O Support, what are the changes behind the Software update for the Beosound Moment

The answer was: "The changes from the previous version to this version are mainly bug-fixes, especially in the context of TuneIn."

I did not experience any TuneIn problems with my current ("old") version. Did anybody else?
Is a new update available fixing all the mentioned new problems (see https://archivedforum2.beoworld.org/forums/t/36507.aspx?PageIndex=2) due to update 2.2.2.3900 - 2.2.29827?

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Sun, May 12 2019 2:54 PM

This has been horrible. BOTH of my BeoSound Moments have been rendered unusable by the recent update. Even though they are connected wired to the network, they both start getting drop-outs -- both with the DLNA server and Deezer -- until the connection is completely lost.

Beobuddy
Top 25 Contributor
Utrecht, The Netherlands
Posts 3,972
OFFLINE
Founder
Beobuddy replied on Sun, May 12 2019 5:20 PM

How’s that possible then? My BSM works flawless, wired with Deezer HiFi. No dropouts. 

With both BSM having troubles, you would think of a network related problem. 

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Sun, May 12 2019 5:31 PM

The problems started happening exactly after the update. The coincidence here is too strong. Also, others have been having the very same problems. I have no problem with my other B&O devices -- such as the BeoSound 1, BeoPlay A6, M5, and 35.

 

Tomvdw
Top 500 Contributor
Posts 177
OFFLINE
Founder
Tomvdw replied on Wed, May 15 2019 9:53 AM

Hi Jeff,

the same with my Moment - thats total annoying as this problem makes the Moment not longer usable (again).

Hope, that there will be a bug fixing bug fix released soon.

 

badgersurf
Top 150 Contributor
Posts 539
OFFLINE
Gold Member
badgersurf replied on Wed, May 15 2019 11:08 AM

Hi,

I am having the same problem with both my Moments stuttering with playback in Deezer and DLNA, have reported the bug as well.

Hope they fix this soon.

On the plus side been using my Beosound 5 more and forgot how much I like MOTS!

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Wed, May 15 2019 11:11 AM

I've had both of my Moments submit their logs and encourage others to do the same and provide beocare with the log ID. They need to know that this problem is widespread. They should at least roll back the software until they get this fixed.

seethroughyou
Top 100 Contributor
UK
Posts 999
OFFLINE
Bronze Member
This is the version after update yesterday 16th May:

This is the version after update this morning 17th May:

Is this the rolled back version all hope for?

Made no difference as Moment stuck on DLNA harvesting at 10% since yesterday afternoon.

.

 

 

Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

.

mbolo01
Top 50 Contributor
Louannec - France
Posts 2,035
OFFLINE
Bronze Member
mbolo01 replied on Fri, May 17 2019 8:16 AM
seethroughyou:

Is this the rolled back version all hope for?

29827 is the last one that I showed you yesterday. Buggy for some, working well for others! Chose your camp

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Fri, May 17 2019 2:15 PM

Sadly, it seems that our camp chooses us.

To shed some light on this: it seems that the problem is with Moments in an integrated setup where the Moment uses the speakers of the TV -- both NL TVs and TVs using an NL/ML converter. The sound starts stuttering and then completely cuts out. However, the music from the Moment will continue to play via multi-room on my BeoSound 35 in another room.

mbolo01
Top 50 Contributor
Louannec - France
Posts 2,035
OFFLINE
Bronze Member
mbolo01 replied on Fri, May 17 2019 2:19 PM
beojeff:

Sadly, it seems that our camp chooses us.

Unfortunately yes Sad

At least through the forum you can collect impacted setups, this will be very valuable for B&O to isolate the issue.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
Top 150 Contributor
The Hague, The Netherlands
Posts 768
OFFLINE
Bronze Member
Fansastic replied on Fri, May 17 2019 2:43 PM
beojeff:

Sadly, it seems that our camp chooses us.

To shed some light on this: it seems that the problem is with Moments in an integrated setup where the Moment uses the speakers of the TV -- both NL TVs and TVs using an NL/ML converter. The sound starts stuttering and then completely cuts out. However, the music from the Moment will continue to play via multi-room on my BeoSound 35 in another room.

Hi Beojeff,

I can confirm this, my moment is connected to my horizon and uses the speakers connected to the tv. No problem with dropouts. Also any nl source I add through multiroom is fine. Only my BS3000 through the NL/ML converter is acting up. Will play for a few minutes and then drops out and will not play again until I power off the BS3000 and rejoin the session. And dropout sequence starts again.

Might be a problem in the app though, not related to the moment update. Cannot recall but the app is almost twice a week updated (i’m on the beta test track, you?). Maybe coincidentally with the BSM update?

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Fansastic
Top 150 Contributor
The Hague, The Netherlands
Posts 768
OFFLINE
Bronze Member
Fansastic replied on Fri, May 17 2019 3:04 PM
Gave it a try with this session (see picture):

The BS3000 is now playing through the moment and no drop outs for about 10minutes so far.

I’m on app version 2.6.1 (2.6.1.20021) from 2 days ago.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Fansastic
Top 150 Contributor
The Hague, The Netherlands
Posts 768
OFFLINE
Bronze Member
Fansastic replied on Fri, May 17 2019 3:44 PM
Oke, after 20 minutes or so the BS3000 dropped out and even after power on/off not able to rejoin the session. I give up for now. Not clear what is causing the problems.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mm08642
Not Ranked
Posts 42
OFFLINE
Bronze Member
mm08642 replied on Fri, May 17 2019 10:11 PM

The "old" version running well is: 2.2.23900 - 2.2.22636.26265250 (of March 2018)

The "new" version with the many problem is: 2.2.2.3900 - 2.2.29827.253289881 (of May 2019)

It does not look like, that B&O has any interests in their customers. Why should they?
That only costs additional money. And perhaps somebody with a Beosound Moment is so stupid to buy a new B&O equipment. That is the only way the can make money.

mm08642
Not Ranked
Posts 42
OFFLINE
Bronze Member
mm08642 replied on Fri, May 17 2019 10:11 PM

The "old" version running well is: 2.2.23900 - 2.2.22636.26265250 (of March 2018)

The "new" version with the many problem is: 2.2.2.3900 - 2.2.29827.253289881 (of May 2019)

It does not look like, that B&O has any interests in their customers. Why should they?
That only costs additional money. And perhaps somebody with a Beosound Moment is so stupid to buy a new B&O equipment. That is the only way the can make money.

seethroughyou
Top 100 Contributor
UK
Posts 999
OFFLINE
Bronze Member
Does anyone know why the Moment is stuck at harvesting at 10% after a few days? I only have approximately 500Gb music not Terabytes.

How do you put the Moment into standby please? Powering down the unit using the power button at the rear, means a very long startup/wakeup time?

.

 

 

Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

.

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Sat, May 18 2019 11:47 AM

seethroughyou:
Does anyone know why the Moment is stuck at harvesting at 10% after a few days? I only have approximately 500Gb music not Terabytes.

 

 

 

 

 

 

How do you put the Moment into standby please? Powering down the unit using the power button at the rear, means a very long startup/wakeup time?

Sometimes the display does not update property. Try replacing the aluminum back panel and then removing it again to see if the display gets refreshed.

Holding your finger on the middle area inside of the wheel puts the Moment into standby, and you'll see a message that it's going into standby.

seethroughyou
Top 100 Contributor
UK
Posts 999
OFFLINE
Bronze Member
Thanks BeoJeff,

I’ve got the Moment linked to the BL90 using WISA and powerlink.

I’ve worked out how to put into STANDBY thanks to you.

Occasionally still laggy/sluggish which is a shame but on the whole ok.

Still harvesting at 10% and has been despite power cycling and resetting. I guess this part of the software that hasn’t been resolved yet.

Despite the lack of setup instructions and operating instructions, I am loving the integration between my NAS music and Deezer. CDs are now relegated to the cupboard below - sadly, the end of an era. Can’t justify buying/filling up a room with little plastic discs when I can simply buy or stream, given the plastic crisis facing our planet.

My next project is to use and understand the behaviour of the Moodwheel....

.

 

 

Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

.

Millemissen
Top 10 Contributor
Flensborg, Denmark
Posts 14,680
OFFLINE
Gold Member

seethroughyou:
Thanks BeoJeff,

 

I’ve got the Moment linked to the BL90 using WISA and powerlink.

May I ask, what you mean by: ‘using WISA and powerlink’?

 

MM

There is a tv - and there is a BV

seethroughyou
Top 100 Contributor
UK
Posts 999
OFFLINE
Bronze Member
Wireless powerlink and standard wired powerlink in case the first method is unreliable. Both connected to BL90. Redundancy. Not using both simultaneously. If wireless fails, I can use the wired powerlink.

.

 

 

Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.

Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.

.

Millemissen
Top 10 Contributor
Flensborg, Denmark
Posts 14,680
OFFLINE
Gold Member

Ok - thanks for clarifying.

MM

There is a tv - and there is a BV

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Sat, May 18 2019 9:46 PM

seethroughyou:
Wireless powerlink and standard wired powerlink in case the first method is unreliable. Both connected to BL90. Redundancy. Not using both simultaneously. If wireless fails, I can use the wired powerlink.

I'm curious if you have the stuttering and dropouts if you're using speakers connected via power link.

Yesterday, Lyle at B&O advised me that a software rollback has been prepared. It just hasn't been made available yet.

beojeff
Top 50 Contributor
USA
Posts 2,012
OFFLINE
Bronze Member
beojeff replied on Tue, May 21 2019 8:49 PM

Update:

It seems that the software rollback is now ready. I finally received an email today from BeoCare asking for the serial numbers of my two Moments in order to get the software rollback. Anyone suffering these problems should contact BeoCare with their serial number to be included in the rollback.

I'll report back once I get the rollback.

Page 1 of 2 (61 items) 1 2 Next > | RSS