ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
The jukebox doesn't see the soundheart.the led on the back is white but it can not make a connection.
What have I done wrong?
Is this a first time set up or have you had it working previously?
I suggest powering everything off, including router and start again.
Opman
First time.
I think it's the internet connection.
Congrats, so you finally took the step towards a Moment.
Make sure your wireless is within reach of the Jukebox, it needs a good and strong signal.
"Believe nothing you read and only half of what you see, let your ears tell you the truth."
koning: The jukebox doesn't see the soundheart.the led on the back is white but it can not make a connection. What have I done wrong?
Hi Koning,
I did the easy first-start-setup by myself and crashed a wall only after 1 minute. Choose language - check, Country - check, keyboard -check, WLAN - check. "Sorry can not find the soundheart" - crash. After talking with my dealer, getting a replacement and crashing again at the same point - my dealer got a great idea. Maybe there is something wrong with your network. The solution was to change the 6 year old Name of my Network (e.g. "Lost & Found" to LostFound). The Soundheart can not link to the Jukebox, if your WLAN-Network-SSID includes any special charakters or spaces.
Hope this will help you
Cheers Beroli