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Bang & Olufsen WISA stability

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JD26
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JD26 Posted: Thu, Oct 1 2015 7:50 AM

Hi!

I recently bought a pair of BeoLab 18 speakers. After one month with the BeoLab 18, sometimes the speakers won't connect, red light. Sometimes only one of the speakers are connected. I find the WISA connection a little bit unstable.

BeoLab 18

Sony TV

Transmitter 1 (Airport Express RCA, Sony TV TOSLINK)

I wonder if people find WISA stable?

 

Aussie Michael
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Generally I do

Lately I notice the Beolab 19 shows the red light and then the green light and that's happened a few times since a firmware update.

I wasn't sure if it was the firmware update or wisa. If it continues I'll disconnect and reconnect the sub in speaker groups and see if that works

The bl19 is wisa with an avant.
Ferdinand
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Same here. I have a pair BL17

One speaker is 10cm away from transmitter and the other 200cm, both have their occasional drop outs.

Apparantly the signal gets disrupted easily depending on where the transmitter box placed.

Would I have known, I would not have choosen the wireless route. I also tend to believe that sound will be better with cables - but that might be wishfull thinking Big Smile
Duels
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Duels replied on Thu, Oct 1 2015 9:52 AM
Ok. I have BL18s and one of them occasionally (once a week) goes silent, red light goes on then immediately green. Then the sound always restarts. Takes about five seconds in all. It's just one speaker (I've swapped them around). I've managed to replicate this by moving the transmitter box through 90 degrees which caused it to occur. So it is definitely a WISA issue in my view. The transmitter is within a couple of metres of the speaker.

I've reported it to my dealer who in turn has reported to B&O. I'll post any progress.
StUrrock
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StUrrock replied on Thu, Oct 1 2015 11:18 AM
Have any others manufactures made products with WISA?
Dave Farr
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Dave Farr replied on Thu, Oct 1 2015 11:24 AM

I've got no inclination to move to 'wireless' speakers in the future.  The reason?  They aren't wireless - not until you can send electricity via the airwaves (much like Tesla claimed he could do! ) There will always be a power cable so why not just use Powerlink cables and put them, with the power cable in the smallest cable tidy/sock available?  It looks neat, and the permanent cables don't produce drop-outs etc.

The acronym for WISA does not hold up at all if people are having these sorts of problems with it.  Hardly 'Immaculate Sound' if none is produced.  It's beyond me.

Dave.

Vintage_B&O
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I have two Beolab 18 and One Beolab 19 too. How Do you Do a Firmware update?

 

Mirco 

vikinger
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vikinger replied on Thu, Oct 1 2015 11:33 AM

Dave Farr:

I've got no inclination to move to 'wireless' speakers in the future.  The reason?  They aren't wireless - not until you can send electricity via the airwaves (much like Tesla claimed he could do! ) There will always be a power cable so why not just use Powerlink cables and put them, with the power cable in the smallest cable tidy/sock available?  It looks neat, and the permanent cables don't produce drop-outs etc.

The acronym for WISA does not hold up at all if people are having these sorts of problems with it.  Hardly 'Immaculate Sound' if none is produced.  It's beyond me.

Dave.

I've posted before about this issue. I always thought that the obvious thing to do was to send the speaker signal via the mains. Maybe there are technical reasons why a clean enough signal cannot be sent this way, but so many things are now done via the mains right down to plug-in baby listening devices.

Graham

Dave Farr
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Dave Farr replied on Thu, Oct 1 2015 11:38 AM

MircoHH:

I have two Beolab 18 and One Beolab 19 too. How Do you Do a Firmware update?

 

Mirco 

You go the B&O site and use this page:

http://www.bang-olufsen.com/en/customer-service/product-support and this page wih the Beolab transmitter 1:

http://bogo.custhelp.com/app/answers/detail/a_id/10236/~/how-do-i-update-the-software-of-my-bang-%26-olufsen-wireless-loudspeakers-using

All info should be available with your user guide or via the B&O support pages.

Dave.

Dave.

Dave Farr
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Dave Farr replied on Thu, Oct 1 2015 11:42 AM

vikinger:

I've posted before about this issue. I always thought that the obvious thing to do was to send the speaker signal via the mains. Maybe there are technical reasons why a clean enough signal cannot be sent this way, but so many things are now done via the mains right down to plug-in baby listening devices.

Graham

I use this method for Wi-Fi around the house.  It's OK but in some houses (like ours) there are multiple circuits i.e. between floors and even different rooms or between sockets within rooms and the signal does not cross between two different circuits.  It won't operate via a trailing socket (technical reasons) and signal strength is lost over distance.

Would be ideal though.

Dave.

 

vikinger
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vikinger replied on Thu, Oct 1 2015 11:52 AM

Dave Farr:

vikinger:

I've posted before about this issue. I always thought that the obvious thing to do was to send the speaker signal via the mains. Maybe there are technical reasons why a clean enough signal cannot be sent this way, but so many things are now done via the mains right down to plug-in baby listening devices.

Graham

I use this method for Wi-Fi around the house.  It's OK but in some houses (like ours) there are multiple circuits i.e. between floors and even different rooms or between sockets within rooms and the signal does not cross between two different circuits.  It won't operate via a trailing socket (technical reasons) and signal strength is lost over distance.

Would be ideal though.

Dave.

 

I'd forgotten that many ISP's actually prefer router extenders to work via the mains, so the technology is there. There's a good chance that in any one room in a UK house that the sockets are on the same ring main. Having said that I do realise that the use of ring mains rather than radial circuits is probably unique to the UK. It apparently arose from the post WW2 shortage of copper.

So maybe the use of the mains was dismissed due to radial circuits not necessarily being linked to each other. But it would certainly work in the UK for individual rooms.

Graham

Millemissen
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Dave Farr:

I've got no inclination to move to 'wireless' speakers in the future.  The reason?  They aren't wireless - not until you can send electricity via the airwaves (much like Tesla claimed he could do! ) There will always be a power cable so why not just use Powerlink cables and put them, with the power cable in the smallest cable tidy/sock available?  It looks neat, and the permanent cables don't produce drop-outs etc.

Dave.

You will have to admit, that there always already are several power outlets in a room, so getting power to a BL was/is (mostly) never a problem.

But in a lot of cases getting the soundsignal to the speakers would be the problem - for lots of different reasons.

I regard the WiSA connection as an option for these cases.

And I think, that it is fine, that B&O can provide 'the best of all' wireless connections - the WiSA-one.

However, if you can hardwire an audio connection, why shouldn't you do so!

MM

There is a tv - and there is a BV

elephant
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vikinger:

There's a good chance that in any one room in a UK house that the sockets are on the same ring main. Having said that I do realise that the use of ring mains rather than radial circuits is probably unique to the UK. It apparently arose from the post WW2 shortage of copper.

Thank you for bringing back memories from the first half of the Sixties ... every time we moved to a new house (OK, twice) my father would pull up the floor boards and skirting boards to lay in a ring main (or maybe he was talking it out) and I would be crawling around, torch in hand, lighting his way ... Smile

BeoNut since '75

Sal
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Sal replied on Thu, Oct 1 2015 3:23 PM

I'm sorry to hear of several folks' WISA issues, I hope they get resolved. But I'm of one of the camps in this thread. I'm likely going to get a pair of WISA speakers in the very near future, but even with that capability I'm going to hard wire them to whatever system they'll be connected to, for me, at least, there's always some peace of mind that when it is connected, it'll just work. But having the option to test placement without worrying about that extra cable is great. That is, test placement first using WISA, then then you've found their place, hard wire them.

Sibbi
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Sibbi replied on Thu, Oct 1 2015 4:54 PM

Hi, I hope you will get this sorted.  I have transmitter1 and beolab 17.  It has been rock solid.  I did notice that the transmitter light was bleenking some days ago like it was receiving an update.  

Sibbi
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Sibbi replied on Thu, Oct 1 2015 5:36 PM

flashing - not bleenking ( english is not my first or second language).

JD26
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JD26 replied on Thu, Oct 1 2015 5:49 PM

Thanks for all the replies. Seems like WISA is not as stable as i thought. It's very frustrating taking the power cable in and out every day.

 

What should I do? I want to have my TV and AirPort Express (AirPlay) connected. Should I connect the BeoLab 18's with Power Link to Transmitter 1?

mbolo01
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mbolo01 replied on Thu, Oct 1 2015 8:07 PM
I have BL18/BL19 speakers and I have had the same symptoms with the TR1.

I seriously reduced the issue by placing the devices differently (as mentioned already in this thread) but also by shutting down my 5ghz WiFi.

I now have a moment and Wisa connectivity is much more stronger

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Luke
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Luke replied on Thu, Oct 1 2015 9:14 PM

Hi all, just registered here and thought it was about time to start share stuff and participate in the discussions on this great forum.

I can more or less confirm that the connectivity issues that is reported in this thread are all due to disturbances from wi-fi router communication. Probably from the 5ghz band which is quite close to the bandwidth that WISA is using. I experienced the same with my setup and the solution is very simple. Configure your router (both 2.4ghz and 5ghz) to a fixed channel instead of using the default that is "automatic" I for instance choose channel 11 for 2.4ghz and 44 for 5ghz. I experienced A LOT of drop-outs when I installed my setup and I also initially blaimed the WISA. But since the above change/config was mad I haven't experienced one single drop-out and have been running flawless the last couple of months.

The main problem was i my living room where I have the following setup:

- Beovision 11
- 4 x Beolab 18
- Beolab 19

All connected through WISA via the built in module in the BV 11

So all of you that encounter problems - try the above and I would bet it fixes the problem. Try different channels also and focus on the 5ghz band. Could be worth mentioning that I'm running Time Capsule and Airport Extreem that extends my wifi. But should be the same for all routers

Cheers,
Lukas 

StUrrock
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Luke:

Hi all, just registered here and thought it was about time to start share stuff and participate in the discussions on this great forum.

I can more or less confirm that the connectivity issues that is reported in this thread are all due to disturbances from wi-fi router communication. Probably from the 5ghz band which is quite close to the bandwidth that WISA is using. I experienced the same with my setup and the solution is very simple. Configure your router (both 2.4ghz and 5ghz) to a fixed channel instead of using the default that is "automatic" I for instance choose channel 11 for 2.4ghz and 44 for 5ghz. I experienced A LOT of drop-outs when I installed my setup and I also initially blaimed the WISA. But since the above change/config was mad I haven't experienced one single drop-out and have been running flawless the last couple of months.

The main problem was i my living room where I have the following setup:

- Beovision 11 - 4 x Beolab 18 - Beolab 19

All connected through WISA via the built in module in the BV 11

So all of you that encounter problems - try the above and I would bet it fixes the problem. Try different channels also and focus on the 5ghz band. Could be worth mentioning that I'm running Time Capsule and Airport Extreem that extends my wifi. But should be the same for all routers

Cheers, Lukas

Thanks Luke for a great post

trouble is 5ghz is going to become more and more congested

if your are doing a DIY install then WISA seems a nice idea

Dealer/pro installs should NEVER EVER be WISA as drop out free cannot be guaranteed
JD26
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JD26 replied on Thu, Oct 1 2015 9:57 PM

Thanks Lukas, I'm running Time Capsule, and have now changed to fixed channels. My AirPort Express is not in Network Mode. My only concern is my neighbors' network, as i can see through Wireless Diagnostics Scan several 5GHz and 2.4 GHz networks.

I will try to see if this solves the problem.

Luke
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Luke replied on Thu, Oct 1 2015 10:06 PM

StUrrock:
Luke:

 

Hi all, just registered here and thought it was about time to start share stuff and participate in the discussions on this great forum.

 

I can more or less confirm that the connectivity issues that is reported in this thread are all due to disturbances from wi-fi router communication. Probably from the 5ghz band which is quite close to the bandwidth that WISA is using. I experienced the same with my setup and the solution is very simple. Configure your router (both 2.4ghz and 5ghz) to a fixed channel instead of using the default that is "automatic" I for instance choose channel 11 for 2.4ghz and 44 for 5ghz. I experienced A LOT of drop-outs when I installed my setup and I also initially blaimed the WISA. But since the above change/config was mad I haven't experienced one single drop-out and have been running flawless the last couple of months.

 

The main problem was i my living room where I have the following setup:

 

- Beovision 11 - 4 x Beolab 18 - Beolab 19

 

All connected through WISA via the built in module in the BV 11

 

So all of you that encounter problems - try the above and I would bet it fixes the problem. Try different channels also and focus on the 5ghz band. Could be worth mentioning that I'm running Time Capsule and Airport Extreem that extends my wifi. But should be the same for all routers

 

Cheers, Lukas

 

 

Thanks Luke for a great post

 

trouble is 5ghz is going to become more and more congested

 

if your are doing a DIY install then WISA seems a nice idea

 

Dealer/pro installs should NEVER EVER be WISA as drop out free cannot be guaranteed

Thats perfectly true. And thats probably why it's still possible to use all the cable connectivity options in all the WISA equiped products like BL 18 etc.

I live in a very congested area with lot's of wifi-networks appearing when scanning the area and for me this solved the problem 100% since I've been running this setup now for 4 months or something and haven't experienced one single drop-out. One happy owner :)

Luke
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Luke replied on Thu, Oct 1 2015 10:08 PM

JD26:

Thanks Lukas, I'm running Time Capsule, and have now changed to fixed channels. My AirPort Express is not in Network Mode. My only concern is my neighbors' network, as i can see through Wireless Diagnostics Scan several 5GHz and 2.4 GHz networks.

I will try to see if this solves the problem.

No problem. Happy to help! I also have a lot of networks in my neighbourhood and for me it solved the problem perfectly. Hope it does for you as well!

rxcohen
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rxcohen replied on Fri, Oct 2 2015 5:20 PM

This answers problems I have been having - except I have been losing my wifi connection from time to time instead of the WISA connection to the BL19. 

BV11-55, BS9000, BL1, BL19, Transmitter 1, Beo4, Beocom 6000, BeoTalk1 200, Sennheiser HD600, McIntosh MHA100

JD26
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JD26 replied on Sat, Oct 3 2015 10:55 AM

I tried with fixed channels, but the problem is still there. I haven't tried with all the different channels, but I have decided to use cables. The Bang & Olufsen Store suggested using the BeoPlay S8 Connection Hub. It fits my needs, and it will most likely not cause any connection trouble.

In other words, WISA is not stable in my opinion. Hopefully this will change in the future.

Vintage_B&O
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Hi,

Thanks for the answer. But I don't have the transmitter. I use the Avant 55.

Greetings,

Mirco
JoostdenEngelsman
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Did you find a solution yet? I have a Moment and two Beolabs 18 one of which is connected wirelessly because of its position in the living room. When starting the system often the wireless Beolab doesn't work; sometimes you can see it struggling going from red to green and back to red and so on. Unplugging from mains or rescanning and locating does the trick. I haven't experienced drop outs while the system is working. My dealer blames the 5ghz band on my router (Apple Extreme) which cannot be switched off, causing interference with the WiSA connection. Does anyone have a solution for this (other than switching to wires)?

My dealer also suggested that the problem could be resolved by eg buying an Avant as - according to him - the WiSA transmitter is located "higher" in the Avant as a result of which the problem should go away...concerned this is just a way to sell me an Avant..

mbolo01
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mbolo01 replied on Wed, Jan 20 2016 9:12 PM

JoostdenEngelsman:

My dealer blames the 5ghz band on my router (Apple Extreme) which cannot be switched off, causing interference with the WiSA connection. Does anyone have a solution for this (other than switching to wires)?

I have experimented the AE in the same area as my Moment, BL 18 & 19 ..... not good at all, event after testing several channel combinations. I move ithe AE  to another area of my house and installed a Linksys WAP300N as it only services 2.4Ghz.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

JoostdenEngelsman
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Thanks. That would give me a lot of headache though as the Apple Extreme is my primary router connecting various Airports Express and via Devolo other Beo equipment... This would mean changing my entire home network.. Hope there is another solution out there or that it gets fixed through an update of the WiSA connectivity...

JoostdenEngelsman
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Moreover, I have never experienced drops outs while playing. It's only when getting started that I experience WiSA connectivity problems. Strange, right? In addition, I didn't have any WiSA problems until the large update in October of last year...

mbolo01
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mbolo01 replied on Wed, Jan 20 2016 9:49 PM

 

The Moment Installation Guide has some tips about how to place 5GHz devices, I've copied some of the recommendation below in case you don't have the guide in hands:

Distance between 5 GHz transmitters

The number of 5 GHz transmitter systems in the near surroundings has impact on the stability as each transmitter occupies bandwidth and therefore in dense signal areas infuence each other. To obtain the most stable wireless transmission, Bang & Olufsen has made a number of recommendations for the setup of transmitter systems.

A Bang & Olufsen stereo system setup or surround sound system setup is regarded as one transmission system and consists of a WPL transmitter and all WPL associated speakers. Similarly a 5 GHz Access Point and all associated computers is regarded a transmission system.

  • -  The distance between a 5 GHz transmitter and a speaker must be no more than 12 m / 40 ft; see page 18.

    -  The stereo/surround sound setup must be within an area of maximum 9 × 9 m / 30 × 30 ft; see page 18.
  • -  Transmitters and speakers must not be placed closer to other wireless units than 1 m / 3.3 ft.

  • -  There must be no more than three transmission systems within an area called the 6 m / 20 ft zone, see illustration A. *

Power-up sequence

- In case of more Bang & Olufsen WPL systems in the same room, it is recommended to power only one at the time and wait at least 1 minute before powering up additional units.

* In countries with less than 6 channels available, see page 61, it is recommended to have only 1 additional transmitter system within the 6 m

Site survey (Wi-Spy)

Setting up Wi-Spy

Usually wireless speaker connections should not lead to problems. The WPL Tx module is able to nd unused channels in the 5 GHz band, and makes a map of unused channels in case the present channel in use becomes occupied by another transmission system. In such case moving to an alternative channel happens seamlessly.
Despite this it is recommended to make a site survey in dense residential areas as well as enterprise areas, in countries with few channels (see
page 61), in areas known for wireless problems and if many 5 GHz transmission systems nearby.
In a repair situation a site survey can also reveal if problems are related to lack of channels in the 5 GHz transmission system.
The Wi-Spy DBx + Chanalyzer Pro can be used to visualize which 5 GHz channels are used and unused.

Note: The free-ware program inSIDDer can show all channels, and identify WLAN traf c, whereas it is not able to see radio traf c from other transmission systems using the 5 GHz band (see page 61).

 


BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

JD26
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JD26 replied on Wed, Jan 20 2016 10:29 PM

I went from the Transmitter 1 to wired. My dealer didn't have another solution unfortunately. I have a AirPort Time Capsule, and neighbours with Wi-Fi. I find it a little bit misleading, when they say in their commercial that they have found a robust and high quality wireless connection.

mbolo01
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mbolo01 replied on Thu, Jan 21 2016 6:54 AM

JD26:
I find it a little bit misleading, when they say in their commercial that they have found a robust and high quality wireless connection.

+1

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Aussie Michael
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Aussie Michael:
Generally I do

Lately I notice the Beolab 19 shows the red light and then the green light and that's happened a few times since a firmware update.

I wasn't sure if it was the firmware update or wisa. If it continues I'll disconnect and reconnect the sub in speaker groups and see if that works

The bl19 is wisa with an avant.

So i disconnected the speaker connection on the avant and reconnected it - haven't had an issue since

It's a wireless product so i think they do get confused. 

Raeven
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Raeven replied on Thu, Jan 21 2016 8:41 AM

Hello, I had the same problem, but the dealer updated the software on transmitter and loudspeakers. After this everything was solved.

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JD26 replied on Fri, Jan 29 2016 10:26 PM

Just for curiosity, who of you use Wisa and have more or less 0 dropouts?

Duels
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Duels replied on Wed, Feb 17 2016 10:28 PM

An update on my earlier post.  I had an occasional drop out on one BL18 speaker. I swapped my speakers around and still got drop outs in the same location (different speaker). So there is clearly a problem with the location itself relative to the transmitter. 

Thanks to the ever helpful Nick @Sheffield who provided me with a 5 metre cable (BM5 to transmitter 1) I have tried a few different positions for the transmitter and now seem to have no drop outs. The transmitter used to be at floor level but raising it at least 12 inches from the floor has made all the difference. 

janvanorden
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Hi,

I've had the same problem. The solution in my case turned out to be: placing the Essence hideaway box on the floor and putting the Transmitter 1 ON TOP of it. (Initially the hideaway box was on top of the transmiter)

Duels
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Duels replied on Sun, Jul 31 2016 11:29 AM
janvanorden:

Hi,

I've had the same problem. The solution in my case turned out to be: placing the Essence hideaway box on the floor and putting the Transmitter 1 ON TOP of it. (Initially the hideaway box was on top of the transmiter)

It's good you have a solution. I have read that the two boxes (essence and transmitter 1) are best at least 12 inches apart so that they don't interfere with each other. If yours are working fine then that's great. But if you do have any further issues it might be worth separating them.
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mawheele replied on Sun, Jul 31 2016 6:30 PM

JD26:

Just for curiosity, who of you use Wisa and have more or less 0 dropouts?

 

+ Me. 2 Years and not one drop out. Avant 55 + BL18 + BL2

 

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