ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi everyone,
My initial excitement for my A6 has fizzled from setup issues. I have plugged in my A6 to the power, waited the minute, and received the "beep" feedback indicating this is ready for setup. Next step is to go on my iPhone (iOS 9.1) > Settings > Wi-Fi > then select "Set up new AirPlay speaker".
I cannot for the life of me get the option "Set up new AirPlay speaker" to appear. And to answer some possible common questions, yes I am on my home network, have restarted my phone and A6, and restarted my network settings.
They make it seem so simple in the setup video and I would definitely consider myself tech savvy so this is frustrating me. Someone help please! Thanks for your time!
Dimitri
I dont have the A6 but the way prior products work was that they fired up their own wifi network and you connected to thatand then use the beo app to tel it which wifi network to join Nd how.
Thanks for the suggestion jk1002, but I think it's different with the A6. To give a bit more clarity, this video (at the 0:36 mark) shows the "Set up new AirPlay speaker" option, which doesn't show for me at all.
https://www.youtube.com/embed/7JpyO-nxMqM?rel=0&autoplay=1
Ok, do you have bluetooth on your iphone? The A6 can not just connect on its own to your home network. It needs to use something to connect to the iphone, maybe its that ...
Hi
Could you not connect it to your router by ethernet cable so you know its on your network and use setup then?
Steve
BV 11 46 Avant 32 VCR
lupend88: Hi everyone, My initial excitement for my A6 has fizzled from setup issues. I have plugged in my A6 to the power, waited the minute, and received the "beep" feedback indicating this is ready for setup. Next step is to go on my iPhone (iOS 9.1) > Settings > Wi-Fi > then select "Set up new AirPlay speaker". I cannot for the life of me get the option "Set up new AirPlay speaker" to appear. And to answer some possible common questions, yes I am on my home network, have restarted my phone and A6, and restarted my network settings. They make it seem so simple in the setup video and I would definitely consider myself tech savvy so this is frustrating me. Someone help please! Thanks for your time! Dimitri
I had a similar problem when I did my first setup.
The "Set up new AirPlay speaker" never appeared. I did a reset of the A6 (used paperclip) and once it rebooted the "Set up new AirPlay speaker" appeared on my iPhone. From thereon it was straight forward.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
mbolo01:I have never seen this Setup AirPlay Speaker section in IOS and I have several AirPlay renderers such as Apple TV, Denon, ISP box and a Libratone speaker. That said I have always used the shortest path to setup my AirPlay or BT speakers, I.e. leveraging the access Control Center, by swiping up from the bottom of the screen. Next to the Airdrop setup you should see your AirPlay devices. It is possible also that you are in a peer to peer AirPlay mode if you have not configured yet the A6 on your home wifi network. Some Apple guidance below; https://support.apple.com/en-us/HT204289
Hiort:It's an option that appear when you have a compatible AirPlay speaker. I does not show in the menus.
Thanks for the suggestions everyone. I will further look into it when I get home from work. A couple questions for anyone who knows in the meantime.
1. How do you know you've reset this device? I tried pressing the reset button in the back and I didn't notice any light/sound feedback.
2. Can anyone confirm if hooking this up via Ethernet works and allows it to be found on my network? I still don't understand how this device is supposed to automatically find and join my home network on it's own for me to connect to via iPhone.
Additionally, to answer some of your questions, yes it connects to Bluetooth but not to AirPlay, yes my iPhone software is up to date, I've reset my iPhone and it's network settings, I've unplugged/plugged my A6 multiple times, Thanks for all your help and suggestions!
lupend88: 1. How do you know you've reset this device? I tried pressing the reset button in the back and I didn't notice any light/sound feedback.
Press the reset button with a paperclip for around 10 seconds and release. Both lamps will flash white and go to orange flash and you will hear a sound. You are then back to setup mode.
lupend88: 2. Can anyone confirm if hooking this up via Ethernet works and allows it to be found on my network? I still don't understand how this device is supposed to automatically find and join my home network on it's own for me to connect to via iPhone.
I have not tried the setup from scratch over cable. It will not join your network proior to setup. Thats why you get the Airplay setup prompt.
So I hooked up my A6 to my router via ethernet and set it up perfectly! It then appeared in my AirPlay and everything. You would think that would be the end of my issues, but unfortunately no.
Now, when I select the A6 as an AirPlay device and choose a song to play, it kicks me off immediately. Every time I try to join the speaker it works, but once I play music, it kicks me off and music resumes from my iPhone speakers and never my A6. I uploaded a video for you all to get a better understanding of what I'm talking about. The volume is low on the video so you'll have to turn it up pretty high. As you can see, I try to connect to the A6 three different times and it keeps kicking me off. I'm terribly frustrated right now. Any suggestions? Thanks in advance as always!
That I believe is an Apple and Airplay issue and not the A6. Have you done a hard restart of your phone? I've had a similar situation with my Essence and iPad and had to do this hard restart - i.e. when you get the Apple logo at start up.
Have you looked at the Beosetup app yet?
You've made some progress, it's just this last bit to sort out!
Dave.
Yes I looked at the BeoSetup app, the app paired with an Ethernet cable is how I was able to join the A6 to my network.
I will try a hard restart of my phone once I get home and report back once that's done. The funny thing about this is my mom's old iPhone 5 running iOS 7 was able to successfully stream music via AirPlay, yet my iPhone 6 running the latest software (9.1) is giving me problems.
Thanks Dave and everyone else for your great recommendations! I agree I've made some progress, but this will continue to drive me crazy until it's fully functional. Thanks again!
I think you've hit the nail on the head with the problem - the iPhone's 9.1 software. I suspect this is a bug which needs to be sorted out by Apple. It would be interesting to know if other people with this software on an iPhone has the same problem?
Agreed. Any iPhone owners with iOS 9.1 and also owns an A6, please chime in if available!
Dave (and all else reading this),
I did the hard reset of my iPhone and once I got home to test it, everything worked perfectly! So, for anyone having connectivity issues, I would recommend hard connecting the A6 to your router via Ethernet and setup via the BeoSetup app, then hard reset your iPhone in case you are having further issues. Dave, you and everyone here have been so helpful and I really appreciate your time. Thanks again!
Dave,
I'll let my photos speak for themselves by saying this product sounds just as great as it looks Honestly this thing is a work of art and the sound is spectacular. I am also an owner of an A8 and I have to say this sounds much better and is much more versatile, both in functionality and physicality. If anyone is on the fence about this, just go for it! You won't regret it one bit. The setup might end up being a pain, but the 24 hours of frustration I had was immediately forgotten once I heard this thing crank out some tunes!
lupend88:Dave, I'll let my photos speak for themselves by saying this product sounds just as great as it looks Honestly this thing is a work of art and the sound is spectacular. I am also an owner of an A8 and I have to say this sounds much better and is much more versatile, both in functionality and physicality. If anyone is on the fence about this, just go for it! You won't regret it one bit. The setup might end up being a pain, but the 24 hours of frustration I had was immediately forgotten once I heard this thing crank out some tunes!
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
Chris Townsend:Certainly a nice modern twist on the Beosound 1, and a more appealing product to women too. I guess its nearest competitor is the Beolit 12/15, so it would be nice to know how they compare Beovision 7-55 Mk2, Beovision 8-32, Avant RF 28, Beolab 9, Beolit 15, Beoplay A2, Beocom 2, Beotime, H6, Form 2.
Hi there, I'll chime in! I am experiencing the same issue where the A6 appears in my AirPlay menu, but won't play. It behaves like in the OP's video. Interestingly, mine also required a reset prior to the iOS Settings configuration being available. I've tried several of my iOS devices for playback and power cycled the A6 and my entire network. So far Bluetooth will work, but I don't want my first real listen to be over a lossy streaming codec!
I'm glad my issue brought me to this forum! I'll share any outcome I get from contacting H&O support later this week.
Matt
Hiort:I had a similar problem when I did my first setup. The "Set up new AirPlay speaker" never appeared. I did a reset of the A6 (used paperclip) and once it rebooted the "Set up new AirPlay speaker" appeared on my iPhone. From thereon it was straight forward.