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The Beosound Moment Beta 2.x thread

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This post has 958 Replies | 22 Followers

Beroli
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Beroli replied on Sat, Jul 1 2017 12:56 AM
Weebyx:

... a simple status update would be nice.. It was B&O that got us engaged in the Beta testing, and just ending communication from one day to the other without notice and explanation, that is a bit weird I guess.

We all would understand if they said, "we are very busy with all your input, and we will focus on fixing that for now, we will get back to you with a status within the next month or so"..

/Jacob

This is exactly my point, dear Henrik. It is weird, if you report, invest hours/days for that aside from your original job, while in the end nobody responses – out of the blue and against all previous experiences. I wouldn’t post here, if I had received a short notice on the reports/questions. I like to know, that I am not investing precious time into a trash can. I tried to contact/ask B&O in several ways, before I asked this question here and I am not pleased to talk about that over a forum. We used to communicate over eMail in the past. Its just a courtesy thing for me. Nothing about bragging or asking for attention – dear Henrik. Please be assured, I did not meant the several posts from Lyle in this forum – I meant given tasks aside the forum. I am just afraid, that I will stuck with a beta–software, while someone at B&O decides to pull the plug. Now, I know, that I am not alone with my opinion, and I need to decide, if I like to participate further.

Cheers Beroli
Sully
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Sully replied on Mon, Jul 3 2017 9:56 PM

Hello

 

I follow this interesting thread for a long time. It’s very exciting to see how Lyle’s team has improved the software.

So because it’s my first post on this forum, let me quickly introduce my B&O setup: A Beosound Moment with 2 Beolabs 18 and a Beolab 19 which are wirelessly connected.

And now, it’s time to share about the problem I encounter. Since yesterday, my beolabs are disconnecting alternatively (lights are switching from green to red). So I decided to factory reset my Moment (it helps the first time I encountered this problem many time ago). But now my speakers aren’t correctly detected by my Moment. Instead of detecting my beolab speaker, it detects 3 speakers called “other”. And when I click on “Locate” no sound came out from any speaker. So far, I tried to reset the Moment pad, the Moment Soundheart, each speaker, but I still have the same problem. The speakers are still wrongly detected and I get no sound from them.

 

Do you have any idea about how to solve the issue, that looks like a software issue ?

 

PS : Of course the software is up to date with the latest public release.

 

Thank you.

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

Henrik
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Henrik replied on Mon, Jul 3 2017 10:02 PM
Hi, and welcome to the forum! 😁

And, regrettably, also welcome to the club... 😕 Scroll down a bit, and find the thread called "Help! - No sound from Beolab 19 playing from Moment"...

-h.
Weebyx
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Weebyx replied on Mon, Jul 3 2017 10:05 PM

Sully:

Hello

 

I follow this interesting thread for a long time. It’s very exciting to see how Lyle’s team has improved the software.

So because it’s my first post on this forum, let me quickly introduce my B&O setup: A Beosound Moment with 2 Beolabs 18 and a Beolab 19 which are wirelessly connected.

And now, it’s time to share about the problem I encounter. Since yesterday, my beolabs are disconnecting alternatively (lights are switching from green to red). So I decided to factory reset my Moment (it helps the first time I encountered this problem many time ago). But now my speakers aren’t correctly detected by my Moment. Instead of detecting my beolab speaker, it detects 3 speakers called “other”. And when I click on “Locate” no sound came out from any speaker. So far, I tried to reset the Moment pad, the Moment Soundheart, each speaker, but I still have the same problem. The speakers are still wrongly detected and I get no sound from them.

 

Do you have any idea about how to solve the issue, that looks like a software issue ?

 

PS : Of course the software is up to date with the latest public release.

 

 

Thank you.

It is a shame you did not read the thread a few pages back, and also the thread about missing sound from BL19. There seems to be an issue with the 2.1 SW and wireless speakers, especially when doing factory reset.

As far as I know, there is nothing you can do about it, other than contacting your dealer, and get in touch with B&O. If possible, I would try to connect them with cables to see if that solves the problem until a new SW is released.

/Jacob

Sully
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Sully replied on Mon, Jul 3 2017 10:50 PM

Sorry Weebyx about missing this thread… Concerning my dealer, I spoke with him today and the only solution he provides to me is to unplug my Moment and all my speakers from power supply for at least one hour and it didn’t solve the problem.

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

Weebyx
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Weebyx replied on Tue, Jul 4 2017 5:10 AM

Sully:

Sorry Weebyx about missing this thread… Concerning my dealer, I spoke with him today and the only solution he provides to me is to unplug my Moment and all my speakers from power supply for at least one hour and it didn’t solve the problem.

Nope. As far as I know, the only thing to do is downgrade to 2.0, but this is not something that is easy to do. B&O is aware of the problem, but for now I would advise to borrow powerlink cables from your dealer and see if that is a solution until the bug has been fixed.

/Jacob

Chris
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Chris replied on Tue, Jul 4 2017 6:10 AM

Beroli:
I am just afraid, that I will stuck with a beta–software, while someone at B&O decides to pull the plug. Now, I know, that I am not alone with my opinion, and I need to decide, if I like to participate further.

Following this thread for more then a month now without participating. I actually think, there will be no more further big development on the Moment's software.

We helped the B&O team a lot to get the Moment on the right track, a thing B&O would have never succeeded without the help of a beta team. The many different network systems in customers home's, the use of DLNA etc. Was there biggest problem, and I do not expect further big software updates in the nearby future.

Am I now satisfied with the Moment , yes and no. Yes because I have finally a long expected network player from B&O that integrates with my system. No, because I expected more for my hard earned money. I expected a system that worked excellent from the beginning and not needed input from customers to make it work. I payed for a network player that should work as supposed from the very first beginning and not needed years of development to make it work, as I'm used to get with all systems from this brand in the years that have been past. And I will be very carefull in the future before buying any new network systems from this brand.

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Weebyx
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Weebyx replied on Tue, Jul 4 2017 6:56 AM

Chris:

Beroli:
I am just afraid, that I will stuck with a beta–software, while someone at B&O decides to pull the plug. Now, I know, that I am not alone with my opinion, and I need to decide, if I like to participate further.

Following this thread for more then a month now without participating. I actually think, there will be no more further big development on the Moment's software.

We helped the B&O team a lot to get the Moment on the right track, a thing B&O would have never succeeded without the help of a beta team. The many different network systems in customers home's, the use of DLNA etc. Was there biggest problem, and I do not expect further big software updates in the nearby future.

Am I now satisfied with the Moment , yes and no. Yes because I have finally a long expected network player from B&O that integrates with my system. No, because I expected more for my hard earned money. I expected a system that worked excellent from the beginning and not needed input from customers to make it work. I payed for a network player that should work as supposed from the very first beginning and not needed years of development to make it work, as I'm used to get with all systems from this brand in the years that have been past. And I will be very carefull in the future before buying any new network systems from this brand.

I really hope you are not correct in this, but I also fear that you are correct :)

The Moment for me now is "ok", it is not the perfect system I hoped it would be, and the latest issues with the speaker troubles has stopped me from buying a new set of Beolab 18's and a 19. I was so close on pulling the trigger, but it will not happen for now, I will wait and see how the bug fixes goes :)

The only big issue I have now, is that my Moment 95% of the times, does not recognize changes made in the Deezer app or on the website. I need to do a re-scan or add the stuff from within the Moment search page. This is annoying, but not nearly as severe as the people now stuck with an expensive sound system, that does not work with the expensive speakers from the same brand.

So, for now I will keep my money in the pocket and see what happens over the next months. I know summer is here, so the next month at least I don't expect anything from B&O.

/Jacob

zerocool143
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Hi everyone!

 

Could someone suggest me a NAS that can sync Itunes music which will be also compatible with the Moment through DLNA.

I will appreciate your suggestions and opinions.

 

Cheers!

mbolo01
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mbolo01 replied on Tue, Jul 4 2017 10:49 AM
I use QNAP NAS to store my iTunes library and Twonky pkg on QNAP as DLNA server.

I also use Metadatics (OSX app) to manage covers and other metadata when not properly set by iTune.

All works well together as long as you don't have DRM protected tunes.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

zerocool143
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mbolo01:
I use QNAP NAS to store my iTunes library and Twonky pkg on QNAP as DLNA server.

 

I also use Metadatics (OSX app) to manage covers and other metadata when not properly set by iTune.

 

 

All works well together as long as you don't have DRM protected tunes.

 

Thanks for your opinion mbolo01. what model of qnap are you currently using? Do you have purchased music from itunes? Purchased music from itunes is what I want to sync with NAS so the Moment can stream it. 

mbolo01
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mbolo01 replied on Tue, Jul 4 2017 8:12 PM

zerocool143:
what model of qnap are you currently using?

I'm using a TS251+, 2 x 3TB for my 36k tracks and 27k pictures using 930 GB + an external USB drive to backup all data on a weekly basis.

The TS251+ can be connected to TV via HDMI to display your pictures or movies, nice feature to be honest.

I no longer have iTunes purchased tracks, mine had DRM and would have not been playable by the DLNA server, that said, I'm not aware about the newest iTunes purchased tracks, maybe other forum members can answer your question.

Cheers

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

zerocool143
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Does anyone experience buffering while using deezer or tunein on your moment? I had encounter 2 clients having the same issue which is kinda strange to happen since the internet speed on both site are fine.
mbolo01
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mbolo01 replied on Thu, Jul 6 2017 7:27 PM

zerocool143:
Does anyone experience buffering while using deezer or tunein on your moment?

Never happened to me

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Thu, Jul 6 2017 9:04 PM
zerocool143:

Does anyone experience buffering while using deezer or tunein on your moment? I had encounter 2 clients having the same issue which is kinda strange to happen since the internet speed on both site are fine.

Never happened on my Moment. Rock solid.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Roger
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Roger replied on Sun, Jul 9 2017 10:39 PM

Deezer is fine, but the Moment kicked me out of TuneIn - can log in on my other kit including iMac, iPhone, Essence etc. The speakers go on and off like xmas trees, though. 

Roger

vlohjr1
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vlohjr1 replied on Sun, Jul 9 2017 11:13 PM
zerocool143:

Does anyone experience buffering while using deezer or tunein on your moment? I had encounter 2 clients having the same issue which is kinda strange to happen since the internet speed on both site are fine.

Yes I get cut out very frequently with both don't know if it is buffering........and drives me up the wallDevil
Giraffe
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Giraffe replied on Mon, Jul 10 2017 7:33 AM
vlohjr1:

Yes I get cut out very frequently with both don't know if it is buffering........and drives me up the wall

yes, happens also to me.
zerocool143
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Our client did a full reset and reconfigure everything and now its fine. Its very strange to happen that issue
Beroli
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Beroli replied on Wed, Jul 12 2017 1:07 AM
They are alive!

Just received 2.2.12485 on my Moment. Don’t know the changes yet, don’t know, if it is a public release - but I am really satisfied, that the lights in the B&O-IT-department are still on.

Let’s hope, that the changes will be awesome and that some said issues are now fixed.

Cheers Beroli
Beroli
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Beroli replied on Wed, Jul 12 2017 2:27 AM
New Expert-Mode in the DLNA settings Big Smile
Weebyx
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Weebyx replied on Wed, Jul 12 2017 6:07 AM

Beroli:
They are alive!

 

Just received 2.2.12485 on my Moment. Don’t know the changes yet, don’t know, if it is a public release - but I am really satisfied, that the lights in the B&O-IT-department are still on.

 

Let’s hope, that the changes will be awesome and that some said issues are now fixed.

 

 

Cheers Beroli

Maybe the team are alive, but now I have a useless Moment !!

I no longer have any sound from Line-In at all (My TV), and other sources only have sound in the left channel.
When I locate the speaker under setup, both wired Beolab Pentas are heard as left/right, but playing music only gives sound in the left speaker.
If I adjust the balance a bit to the right, there is sound coming from the right speaker, but it mostly sounds like it's mixing left channel into both speakers as kind of Mono. If I adjust the balance to the right, the volume for the right speaker becomes a bit higher.
Also the soundheart restarts on and of when using Beo4/5.
I have done a factory reset, did not make any difference at all.

So.. Be very careful with this update !!

/Jacob

Norwin
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Norwin replied on Wed, Jul 12 2017 6:50 AM

Exactly the same speaker behavior with my 18's this morning. 

Regards,

Norwin

Beosound Halo, Beosound Core 2x, Beosound 1, Beosound M3 3x, Beolab 18, 19, 12-1, 4000, Beoplay H7, A1, Almando Multiplay Surround Switch

 

Weebyx
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Weebyx replied on Wed, Jul 12 2017 7:13 AM

Norwin:

Exactly the same speaker behavior with my 18's this morning. 

Wired or WISA, does your Line-In work, or do you not use it?

/Jacob

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 7:57 AM

Post update: no playback at all from any sources. Line In is detected but no sound, Deezer/TuneIn/DLNA tracks/radio are blinking but never playing, Wisa speakers 18&19 are detected properly but no sound.

Waiting for next update .....

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Carolpa
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Carolpa replied on Wed, Jul 12 2017 8:17 AM

Moment with speakers connected to BV11; operates normal after update

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 8:22 AM

EDIT:

Works now ..... not sure if it is related but my Moment has a NL cable associated to the power plug to solve ground issues (if i remember well). I disconnected the NL cable, powered off/on and it works now with Deezer, and my Wisa  ...... but ...... Beolab 19 has to be taken out of the speakers set otherwise when selected as a subwoofer it behaves like normal speakers and the sound of one of the two 18 is reduced ... in a word: crap

 

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Weebyx
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Weebyx replied on Wed, Jul 12 2017 8:36 AM

mbolo01:

Post update: no playback at all from any sources. Line In is detected but no sound, Deezer/TuneIn/DLNA tracks/radio are blinking but never playing, Wisa speakers 18&19 are detected properly but no sound.

Waiting for next update .....

I also hade the problem with never playing songs/radio, just a steady blinking.. That was resolved with a power on/off..

Still no sound from right channel or Line-in :(

/Jacob

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 8:45 AM

Weebyx:
Still no sound from right channel or Line-in :(

 

I confirm, no sound form Line-In after the upgrade

If you have one, ave you drive removing the BL 19 from your speakers?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Weebyx
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Weebyx replied on Wed, Jul 12 2017 9:05 AM

mbolo01:

Weebyx:
Still no sound from right channel or Line-in :(

 

I confirm, no sound form Line-In after the upgrade

If you have one, ave you drive removing the BL 19 from your speakers?

I only have the 2 Penta's, no subwoofer.

/Jacob

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 9:13 AM
Weebyx:

I only have the 2 Penta's, no subwoofer

No good, no good :-( and sorry for all the typos in my previous post

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Weebyx
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Weebyx replied on Wed, Jul 12 2017 9:19 AM

mbolo01:
Weebyx:

 

I only have the 2 Penta's, no subwoofer

 

 

 

No good, no good :-( and sorry for all the typos in my previous post

I am in contact with B&O, and they might pick up my unit for testing / replication, so hopefully we will get this fixed quickly, something has gone very wrong with this version unfortunately :(

/Jacob

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 10:23 AM

Weebyx:
I am in contact with B&O, and they might pick up my unit for testing / replication, so hopefully we will get this fixed quickly, something has gone very wrong with this version unfortunately :(

I reported the following to the beta address, not sure it is the good one ..

- Update was not flawless at the JB level. Stuck with the warning sign, sound wheel not operating, several paper clip resets to get it back fully functional
- BL 19 not functioning anymore, behaves like a normal speaker when selected as subwoofer, I.e not doing its subwoofer role + impact on one of the two BL 18 sound (very low volume). Taking it out of the speakers configuration brings both BL 18 to normal, but BL 19 has no use anymore
- Line-in no longer working (turntable)
- when pressing a source item (Deezer, TuneIn, DLNA), it keeps blinking and no music streams. Power off/on brings back to normal until next blinking occurrence

But since i reported, my right channel has stopped too, so I have configured two left channel and introduced back the subwoofer .... which works as expected so far.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 11:03 AM

Beroli:
New Expert-Mode in the DLNA settings

 

Great improvement for my large collection! DLNA scans no longer automatic and continuous, it gives back the full CPU to music streaming.

To be tested: Artists images sel-management

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Weebyx
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Weebyx replied on Wed, Jul 12 2017 11:39 AM

mbolo01:

Beroli:
New Expert-Mode in the DLNA settings

 

Great improvement for my large collection! DLNA scans no longer automatic and continuous, it gives back the full CPU to music streaming.

To be tested: Artists images sel-management

 

My Moment has been picked up by Lyle, always great service :) They will look into it, so lets hope "it is a small issue", that can be fixed fairly quickly :)

/Jacob

mbolo01
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mbolo01 replied on Wed, Jul 12 2017 11:44 AM

New Issue: Whistling in the BL 18 speakers, independently of the source (DLNA, Deezer, TuneIin), anyone else?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Norwin
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Norwin replied on Wed, Jul 12 2017 4:44 PM

Weebyx:

Norwin:

Exactly the same speaker behavior with my 18's this morning. 

Wired or WISA, does your Line-In work, or do you not use it?

/Jacob

WISA for the 18's and the 19 is connected through cable as that speaker does not produce sound over WISA anymore after the 2.1 update. Line in I am not using as I connect my Samsung TV wireless to my Moment and I have no other equipment to connect to line in. 

 

Regards,

Norwin

Beosound Halo, Beosound Core 2x, Beosound 1, Beosound M3 3x, Beolab 18, 19, 12-1, 4000, Beoplay H7, A1, Almando Multiplay Surround Switch

 

Norwin
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Norwin replied on Wed, Jul 12 2017 4:46 PM

Would be nice for us beta testers to get a function to downgrade to any of the former versions. That way we can enjoy our expensive equipment when software is not functioning as supposed and we gave our testing input to B&O.

Regards,

Norwin

Beosound Halo, Beosound Core 2x, Beosound 1, Beosound M3 3x, Beolab 18, 19, 12-1, 4000, Beoplay H7, A1, Almando Multiplay Surround Switch

 

Sully
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Sully replied on Wed, Jul 12 2017 11:14 PM

Great suggestion Norwin and it’s also interesting for non-beta testers too.

Sully - Beosound Moment - 2 x Beolab 18 - Beolab 19

Beobuddy
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Beobuddy replied on Thu, Jul 13 2017 11:15 AM

Or to backup the firmware on a USB-stick at the bottom.

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