ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Roger:Important to note that the only two products not getting a new firmware are the A6 and A9... Roger
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
All (i.e. BeoPlay A9) worked fine here until the 'automatic' downgrade of the firmware a few days ago, causing the ChromeCast service (and so the multiroom feature) to be completely disabled without any warning or remedy.
I do not wish to go into how a manufacturer thinks it is wise to purposively and 'automatically' disable a core and well-advertised feature of their hardware, causing customers hours of desperate searching, resetting and reconfiguring.
Since it will take BeoPlay at least 3 weeks to solve this, I would like to get ChromeCast working like it did for many weeks.
In short, is there any way to revert back to a previous firmware (without the involvement of a dealer)?
infoscape:All (i.e. BeoPlay A9) worked fine here until the 'automatic' downgrade of the firmware a few days ago, causing the ChromeCast service (and so the multiroom feature) to be completely disabled without any warning or remedy. I do not wish to go into how a manufacturer thinks it is wise to purposively and 'automatically' disable a core and well-advertised feature of their hardware, causing customers hours of desperate searching, resetting and reconfiguring. Since it will take BeoPlay at least 3 weeks to solve this, I would like to get ChromeCast working like it did for many weeks. In short, is there any way to revert back to a previous firmware (without the involvement of a dealer)?
A quick update on my experience with the new SW for Essence mkII, BS1 and BS2:
Roger
andy_js:I have the occasional drop out too, which I think is due to me living in an apartment block with cluttered airwaves. The problem could be alleviated if the BeoSounds buffered more of the music. Right now there’s no way they buffer more than a few seconds.
My experience is that BS1 is very sensitive to Wifi quality. When I upgraded my network with new accespoints providing significantly better signal strength I have no dropouts.
Master123456789: Beocare just said - contact your local dealer. No one who have troubles with loudness and using beo4 remote and the numbers on the stations? Have anybody tried to reset the system and set it up again?
Beocare just said - contact your local dealer.
No one who have troubles with loudness and using beo4 remote and the numbers on the stations?
Have anybody tried to reset the system and set it up again?
There are reported errors on the sound. Not sure if it is limited to loudness, or if there is a general degradation on some system. I can hear it on my Essence mkII.
@HIORT: I've gone down the same route myself, but I must admit that the wifi handling of the current wireless systems from B&O are below par. I upgraded my Apple network to the new Extreme with a total of 6 access points, but this slowed down the network (each access point not connected by wire, so too much traffic between the points). I then spent a lot of money on having a MESH-network set up, as my main priority is data speed not B&O connection issues, and I now have 300 mbps throughout the home and no issues with the lack of wifi sweet spots (measured) - but the B&O wireless speakers still have dropouts and issues with wifi. No other products in hour home have any issues at all.
Not sure if this is due to the metal covering most of our BS1's and 2's, bad wifi gear in the products or faulty sw. Or a combination of all of them.
I'm beginning to get this Alfa Romeo moment with these products: they used to be great, they still look good - but on the inside everything is propelled by a Fiat engine. Alfa tries to turn the company around, perhaps B&O should try harder, too
jimcaj: mbolo01: Interesting, my A6 update historical does not have 17881 Ditto. Can someone explain the fw naming scheme? I just got ‘downgraded’ from 17474 (with flac indicator) to 17640 (no flac indicator) on my A6. How can one tell 640 is older than 474? Thanks
mbolo01: Interesting, my A6 update historical does not have 17881
Interesting, my A6 update historical does not have 17881
Ditto. Can someone explain the fw naming scheme? I just got ‘downgraded’ from 17474 (with flac indicator) to 17640 (no flac indicator) on my A6. How can one tell 640 is older than 474?
Thanks
What's the story here. Anybody?
The 17881 sw was a release target at several products - a release that had some issues for different products and for different reasons (identified before the release). For this reason B&O decided not to include the A6 and A9 for now (in the automatic download), but owners can contact their dealers that can request a download via ROS for a specific serial number. Once this is approved, 17881 will be available for download for the given A6 or A9.
Not sure if this was clear at all
A6: If one look only at the version numbers. How can a higher version number 1.15.17640 then be a downgrade from the lower number 1.15.17474? I thought given the higher number, that it was the upgrade I'd been waiting for. I was wrong
This is how my update history looked before version 1.15.17640 got installed automatically.
The communication from B&O on this was confusing, but 1.15.17640 is a roll-back from 1.15.17881 - but I do not know of any (beside the beta testers) A6/A9 customers with 17881 installed.
The official release list is (A9 mkII, not the same as for A6 that you have shown):
13-12-2017: 17640
21-11-2017: 17474
16-11-2017: 1.15.17370
07-06-2017: 1.14.11188
02-05-2017: 1.13.10113 etc etc
Ok, that makes sense.
So. Seen from my A6s perspective - it did receive a newer version 17640, from what it had before. B&O have removed the 'FLAC icon' code from 17640 present in 17474.
Thanks for the explanation. Less confused ...
Same here - and now even the Spotify Connect refuses to establish a connection to either device (BS1&2).
Brilliant marketing: Xmas dinner party with a large room filled with BL18´s/19 and an Avant-75 + Moment on one side and a BS2 on the other side, but entertainment provided by a BeoPlay A2.
Well, you’re not alone with endless problems. Welcome to the proud family of B&O/Beoplay owners.
Now my A9Mk2 refuses to pair with Essence Remote. One more reason I really don’t want to post into the thread about “B&O in 2018” lol. Just how incompetent B&O is with literally all products they sell today is beyond me.
I purchased an A6 on Dec 22, hoping it would be Chromecast enabled. i immediately ran into many of the problems described in this thread. I guess I should have done some more research before shelling out the money... I contacted BeoCare and after a couple of days they provided the below response.
It is truly astounding that they're releasing SW without regression testing. In this day and age this should be standard procedure. It's also interesting to observe that the hardcore B&O customers (at least the ones participating in this forum) are tinkerers and experimentalists with a certain technical skill level. Back in the old days, B&O was the brand preferred by people without such inclinations. It just worked out of the box. These days, it seems you need an engineering degree to get anything labeled B&O to work (this includes yours truly, I should add!)
-bab
Thank you for contacting the B&O Play Support regarding your A6. I am sorry you are not able to use Chromecast with your A6. The reason is that due to the WiFi problems we have experienced with our A6 and A9 products, we have decided to perform a software roll-back for all customers, to the older but stable v.1.15.17640. That software was rolled out on Wednesday December 13th 2017. This software fixed the important WiFi issue, but will unfortunately introduce some other side effects. However, those don’t affect as many customers as the WiFi issue affects. More specifically, those side effects include: - Chromecast built-in will not work with the roll-back software - The improvements that were done on the Essence Remote connectivity will not be included in the roll-back software - Might experience some issues with multiroom A new software update to both fix the WiFi problems and have the above mentioned improvements are not expected to be launched until after New Years. So please check whether the version mentioned is the current software version for your A6, if so, and you wish to use Chromecast, and can live with the WiFi issues, then please give me the serial number and the log files, and we can manually push the latest software back out to your speaker, so you get Chromecast support back together with the WiFi issues. Should you require further assistance, please do not hesitate to contact us again. Kind regards, B&O PLAY Support Visit us at: B&O PLAY, The Journal and Facebook
Thank you for contacting the B&O Play Support regarding your A6.
I am sorry you are not able to use Chromecast with your A6.
The reason is that due to the WiFi problems we have experienced with our A6 and A9 products, we have decided to perform a software roll-back for all customers, to the older but stable v.1.15.17640. That software was rolled out on Wednesday December 13th 2017.
This software fixed the important WiFi issue, but will unfortunately introduce some other side effects. However, those don’t affect as many customers as the WiFi issue affects. More specifically, those side effects include: - Chromecast built-in will not work with the roll-back software - The improvements that were done on the Essence Remote connectivity will not be included in the roll-back software - Might experience some issues with multiroom
A new software update to both fix the WiFi problems and have the above mentioned improvements are not expected to be launched until after New Years.
So please check whether the version mentioned is the current software version for your A6, if so, and you wish to use Chromecast, and can live with the WiFi issues, then please give me the serial number and the log files, and we can manually push the latest software back out to your speaker, so you get Chromecast support back together with the WiFi issues.
Should you require further assistance, please do not hesitate to contact us again.
Kind regards, B&O PLAY Support Visit us at: B&O PLAY, The Journal and Facebook
The following question has been received:
Having been involved with s/w development for various defense contractors, the obvious lack of thorough regression testing by B&O shocks me as well. Definitely not standard procedure for the defense world, though how this plays out in most civilian companies I don't know, but it's obvious B&O considers it a waste time and manpower.
Jeff
I'm afraid I'm recovering from the BeoVirus.
Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand.
fully agree
Sal: Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand.
Stockholm Struer Syndrome. But I agree with you, I've forgiven B&O some oddities and quirks over the years because I like the brand and the products, but not over anything nearly as serious as their s/w and wifi issues and what's going on these days. More things that were just their peculiar way of doing things that weren't like other companies but at least still worked.
Often wonder what the real story is, behind all these software issues. These days, I'm happy that they don't just give up. Still hoping for that A6 fix
If you refer to my post I cannot say I have that much "forgiveness". I was more referring to how B&O have handled the situation, and I think I would have taken the same decision regarding the release rollback.
Of course I do not accept faulty software in the first place.
Hiort: Sal: Frankly, I’m shocked at the level of grace and forgiveness that folks have given to B&O for what should be the most basic of competencies (i.e. WiFi) when it comes to SW functionality. That being said, what other choice do customers have who are beyond their return / refund period, or for those who have a significant investment in the brand. If you refer to my post I cannot say I have that much "forgiveness". I was more referring to how B&O have handled the situation, and I think I would have taken the same decision regarding the release rollback. Of course I do not accept faulty software in the first place.
I wasn't singling out any one particular post, merely expressing a general opinion from this and other threads pointing to B&O's shortcomings and multiple fans (myself included in some instances) coming to their defense.
Beovision Elclipse 55”, Beolab 8000, Beoplay A6 and M5
Roy:Does someone knows if Deezer HIFI is still working on the A6 with release 1.15.1760?
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
Quick update from Struer:
They are confident all remaining issues will be solved by the next sw update - expected released within 2 weeks.
Roger:Quick update from Struer: They are confident all remaining issues will be solved by the next sw update - expected released within 2 weeks.
A6 and A9 to be ironed out as well - you may want to consider not updating the A6 now unless you experience severe wifi issues, and instead wait for the new sw coming.
Roger:A6 and A9 to be ironed out as well - you may want to consider not updating the A6 now unless you experience severe wifi issues, and instead wait for the new sw coming. Roger