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No cover art with Deezer using B&O app - SOLVED!

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Martin
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Martin Posted: Sun, Mar 11 2018 8:25 AM

hi,

since friday I have no cover-art when playing from Deezer with the B&O app. Does anybody experience the same problem?

 

best regards

Martin

NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only),  Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5

Roy
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Roy replied on Sun, Mar 11 2018 9:10 AM
Yes, I have the same problem. This is since the update of the A6, A9 update.

Beovision Elclipse 55”, Beolab 8000, Beoplay A6 and M5

elephant
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elephant replied on Sun, Mar 11 2018 9:23 AM
I don’t.

My App is using Deezer HiFi (FLAC) and controlling a Core.

(Just tested it and skipped through 4 covers)

BeoNut since '75

PeterBOBP
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PeterBOBP replied on Sun, Mar 11 2018 9:32 AM

no covers  here either  (Deezer Hifi (Flac) used with Moment and V1)

YannChris
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YannChris replied on Sun, Mar 11 2018 9:32 AM

Hi,

Same for me, using BS1.

Yann.

Living Room   BV Eclipse - BS Core - BL5 - BL8000 - LC2 x2 - Beo6 

Lounge  Beolink Passive - Cabasse Clipper - Beo4      Kitchen  BL3500 - Beolink 1000

Bedroom    BV9 - BL6000 (Thks Botty) - Beotime - LC2 - Beo5

Garden Lounge   BC9000 - BG 6006 - BL4500 (Thks Botty) - Playmaker - Beolink 1000

Study    BS1 - ML/NL Converter - BL2500 - Beo4 - Form 2 (Tks Botty) - Beoplay P2

 

Henrik
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Henrik replied on Sun, Mar 11 2018 10:04 AM

Same here on both my Moment (non-beta) and M3. Using latest beta of the app, through Test Flight, and Deezer Hifi. I restarted my iPhone, and the problem disappeared. Didn't take long before it was back, though.

-h.

Martin
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Martin replied on Sun, Mar 11 2018 10:15 AM

I have the same problem when using Deezer with Eclipse. There has not been any softwareupdate in the Eclipse when this problem occured. So my conclusion is that it is a problem with Deezer and not with B&O software in there products. I noticed it two days ago. Earlier in the week it worked.

NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only),  Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5

Hiort
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Hiort replied on Sun, Mar 11 2018 1:15 PM
Same here. No coverart playing to the Moment.

Latest Beta app 1.7.0

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

elephant
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elephant replied on Mon, Mar 12 2018 3:00 AM

elephant:
I don’t.

My App is using Deezer HiFi (FLAC) and controlling a Core.

(Just tested it and skipped through 4 covers)

I did not have the problem 36 hours ago ... and now I do !

However it appears to be intermittent .. and some times a track starts with cover art and then it disappears ! (or turns all black if you prefer Smile after all it was "Back Magic Woman" I was playing at the time).

BeoNut since '75

mbolo01
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mbolo01 replied on Mon, Mar 12 2018 7:43 AM
From what I can see the cover only appears when you move tracks forward or backward manually, but do not appear when fully controlled by the app, i.e first track of an album/playlist or auto move to next track .... they dropped the fetch cover from the code Big Smile

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Martin
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Martin replied on Mon, Mar 12 2018 11:21 AM

Hi, I notice exactly the same as Mbolo01.

I have complained to Beocare this problem. I hope all of You will complain to Beocare so the problem get solved soon.

/Martin

NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only),  Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5

mbolo01
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mbolo01 replied on Mon, Mar 12 2018 12:45 PM
Martin:

I hope all of You will complain to Beocare som the problem get solved soon

I have reported the issue in the beta track context.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Sat, Mar 17 2018 8:54 AM
Got a message that this indeed is a Deezer issue and will be solved on Monday.

Fingers crossed.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Tue, Mar 20 2018 7:50 AM

Hiort:
Got a message that this indeed is a Deezer issue and will be solved on Monday.

Unfortunately it has not been solved.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Tue, Mar 20 2018 10:33 AM
mbolo01:

Unfortunately it has not been solved.

BS Moment, BL 18, BL 19, A6, M5, A1, H5

Noticed that...Sad

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

MrAndersen
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MrAndersen replied on Tue, Mar 20 2018 11:55 AM

Hi all

Deezer was delayed with their fix and couldn't deploy Monday. I'm in contact with them and their new rollout time is tomorrow. I'm sorry for the delay. 

Br

Thomas Andersen, Bang & Olufsen

 

MrAndersen
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MrAndersen replied on Tue, Mar 20 2018 12:20 PM

Hi all

Deezer didn't make the release monday as expected. I have been in contact with them and they promise to roll out tomorrow. Sorry for the delay. 

Br

Thomas Andersen, Bang & Olufsen

Martin
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Martin replied on Tue, Mar 20 2018 1:31 PM

Hi Thomas,

Great Thanks for the fast fix from B&O regarding this issue. We dont want another "Beosound 5-spotify" thing with Deezer-integration in B&O:s products.

Best Regards
Martin

NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only),  Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5

David Coyne
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Hi

It's not fixed on my system (Wednesday evening Sydney time). I'm now not getting artwork either, rather a black area where artwork should be.

Im using the beta software.

 

Regards

 

David

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

David Coyne
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Hi

Im still having the 'no artwork' issue on my system using the App. 

Its Wednesday evening Sydney time.

 

Regards

 

David

 

Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200

 

Henrik
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Henrik replied on Wed, Mar 21 2018 2:32 PM

David Coyne:

Hi

Im still having the 'no artwork' issue on my system using the App. 

Its Wednesday evening Sydney time.

Seems to be back, just now!

-h.

Hiort
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Hiort replied on Wed, Mar 21 2018 4:11 PM
Henrik:

Seems to be back, just now!

-h.

Yep. Same here.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Hiort
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Hiort replied on Wed, Mar 21 2018 4:15 PM
Hmm...

not all covers works..

Just played ”where did I go” with Jorja Smith.

No cover shown. Just black.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Wed, Mar 21 2018 8:37 PM
Cover are now working for me too, including for Hiort’s track

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Thu, Mar 22 2018 6:41 AM
mbolo01:

Cover are now working for me too, including for Hiort’s track

BS Moment, BL 18, BL 19, A6, M5, A1, H5

Great.

Will try again tonight Smile

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Martin
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Martin replied on Thu, Mar 22 2018 10:25 AM

Hi

I also confirm that cover-art now works perfect.

/Martin

NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only),  Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5

Hiort
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Hiort replied on Fri, Mar 23 2018 6:28 AM
mbolo01:

Cover are now working for me too, including for Hiort’s track

BS Moment, BL 18, BL 19, A6, M5, A1, H5

Yep, now that track shows.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Millemissen
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@Martin

Perhaps you should add ‘Solved’ to the title of the thread - since the issue now seems to be solved.

MM

There is a tv - and there is a BV

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