ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi
Can anyone offer any advice? I’ve been away from home for a couple of months. My Beosound Moment was turned off and unplugged. I have just turned it on and the screen is completely dead. I have tried resetting with a paper clip but still nothing. Any suggestions gratefully received. Thank you.
Skiingtrumpeter:Hi Can anyone offer any advice? I’ve been away from home for a couple of months. My Beosound Moment was turned off and unplugged. I have just turned it on and the screen is completely dead. I have tried resetting with a paper clip but still nothing. Any suggestions gratefully received. Thank you.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
Thanks for the reply. The jukebox has been on charge all night and is still unresponsive. In searching the forum, I have only just found out that the Moment has been discontinued. I hope this doesn’t mean that it is irepairable and that I am left with a £1500+ doorstop after only 3 years....
Hammer?
Just over a year ago the juke box froze with the B and O logo displayed and they replaced it with the so called updated model. The unit is out of warranty now although I suppose I could argue that the new jukebox should still be covered. Are you aware of whether B and O are able to continue to support the Moment as I understand it was discontinued because of parts supply issues?
Skiingtrumpeter: Just over a year ago the juke box froze with the B and O logo displayed and they replaced it with the so called updated model. The unit is out of warranty now although I suppose I could argue that the new jukebox should still be covered. Are you aware of whether B and O are able to continue to support the Moment as I understand it was discontinued because of parts supply issues?
Why not just contact your dealer ? You have a defective unit, they can bring it back to life again if send to Struer. The jukebox can be disassembled, and an USB connection can be made directly. They should be able to fix it.
If they cannot, you should demand a new unit. They are still in stock, and since yours is only 1 year old, it is under warranty.
Just contact your dealer. Much easier than guess and do all kinds of stuff that does not work anyway.
/Jacob
Thank you, I will contact them on Tuesday.
Have you placed the Jukebox both possible ways to charge the JB?
Yes, have tried both ways and still nothing. I wonder whether the jukebox doesn’t cope well with being completely drained? I had thought I was doing the right thing in unplugging the system whilst away but perhaps leaving it on with a surge protector is the way forward.....