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Beosound Moment - DLNA artist covers & moodwheel

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mbolo01
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mbolo01 replied on Sat, Feb 8 2020 9:34 AM

1) Is the wisa transmitter implemented in the moment indeed 5.1 or even 7.1? It says 8 channels on the web-site, but no clue what this means.

It says up to 8 SPEAKERS, but it is only a stereo device + sub 

2) Can i connect a non-b&o TV to the line-in and use it as wisa transmitter for 5.1 audio? Any issues with delay.

There is no mean to cancel the line-in delay like in other B&O products, so you'll have a lip-sound delay for sure, including the small one introduced by the Wisa. I tried and gave up, I use the Core for that instead.

4) Any idea how to get airplay 2 to the moment? Somehow to pair with a Core? Or with an AE connected to line-in (with bridge if i go with a non-b&o as well)?

By leveraging B&O multiroom, i.e. send AP2 to a Core, or another B&O AP2 compatible product, and join the Moment to it.

.... hope the brick will get a better mood one day!

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
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mbolo01:

Any update from your side?

4 months now since I discovered the issue on my Moment and our premium device is no longer delivering the service we paid for ... shall we group together as unsatisfied customers and officially write to B&O? BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hi mbolo, little update from my side.

Beginning of January I received a new software push from B&O to 2.2.34978.4941285 but that didn’t solve anything regarding Gracenote. I suspect this update fixed the problems regarding the multiroom play with the NL/ML converter, but not sure. In the past that problem was solved by a pushed beta version.

As stated earlier last week I’ve contacted support again with questions regarding fix gracenote and timeline. Just hope they will respond positively on this matter.

To me it is not clear how many users are experiencing the gracenote issue. Maybe there is a limited number of users with DLNA content and therefore never noticed the absence of gracenote as we have. What is your guess?

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

steve1977
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My sense is that there were not too many moment ever sold. Very few use dlna (mostly deezer). And among those using dlna, even less still use it today. So, my best guess would be that everyone is impacted, but only a very few care. Maybe more than the three of us, but not a lot ;) It’s fair to say that it is highly unlikely that b&o is being flooded with support requests... ;)
steve1977
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steve1977 replied on Sat, Feb 8 2020 10:17 AM
It’s a real pity that the line-in delay cannot get cancelled. This makes it useless for my purpose.

8 wisa speakers means 4 stereo pairs? these would all run in sync and can i switch which one if active. in some nice easy way or going through the settings?

Can you elaborate how you use the Core with your moment? Just stand-alone or can you use the same moment that is doing other tasks? i have a moment connected to a non-b&o tv and have beolabs connected to it. Could it assume this task?

Lastly, i still have an ml/nl, which is another brick (and not a beautiful one). Would this be any help for me? For example to connect my BV5/7 with the moment (and use wisa speakers)?
mbolo01
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mbolo01 replied on Sat, Feb 8 2020 11:16 AM

Fansastic:
What is your guess?

The Gracenote issue is also impacting Deezer as the inner ring combines DLNA as well as Deezer favorite tracks for which Moods are fetched from Gracenote. Middle and outer rings are using another logic to process Moods.

If B&O have terminated their Gracenote contract, then they would have to source the moods elsewhere and re-code accordingly .... if we don't push, I doubt B&O will really spend a € on an end of life product, unfortunately. But is is a shame that a 2k € product stops providing part of the service we acquired it for.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
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Fansastic replied on Sat, Feb 8 2020 11:26 AM
mbolo01:

The Gracenote issue is also impacting Deezer as the inner ring combines DLNA as well as Deezer favorite tracks for which Moods are fetched from Gracenote. Middle and outer rings are using another logic to process Moods.

If B&O have terminated their Gracenote contract, then they would have to source the moods elsewhere and re-code accordingly .... if we don't push, I doubt B&O will really spend a € on an end of life product, unfortunately. But is is a shame that a 2k € product stops providing part of the service we acquired it for.

BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Your right regarding the inner circle, never thought of it that it also collects favourite songs from deezer library. But then again, the middle and outer ring and the deezer artist covers also rely on gracenote I assume. Maybe not a problem with the gracenote contract being terminated but just an coding error of some sort.

We have to wait and see, as stated many times earlier, the Moment is such a good concept, it deserves a MK2 of some sort...if only...

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Sat, Feb 8 2020 11:31 AM

It’s a real pity that the line-in delay cannot get cancelled. This makes it useless for my purpose.

Yep, at some point it was on agenda to add the line-in delay cancellation, but voilà .....

8 wisa speakers means 4 stereo pairs? these would all run in sync and can i switch which one if active. in some nice easy way or going through the settings?

They will all run in sync but you cannot switch them on/off individually without going through the configuration steps, I have the same constraint with the TR1, all active or none.

Can you elaborate how you use the Core with your moment? Just stand-alone or can you use the same moment that is doing other tasks? i have a moment connected to a non-b&o tv and have beolabs connected to it. Could it assume this task?

Assuming Core and Moment are on the same local area network, both configured for B&O multiroom (Beolink) and Core configured to share AP2 over multiroom, then you could send AP2 flow to the Core and join the Moment to it either via the app or via the JukeBox.

Lastly, i still have an ml/nl, which is another brick (and not a beautiful one). Would this be any help for me? For example to connect my BV5/7 with the moment (and use wisa speakers)?

I have no knowledge on B&O TV and ML products, I'm sorry.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
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Fansastic replied on Sat, Feb 8 2020 12:02 PM
Received word from B&O Support:

Unfortunately, the issues with the MoodWheel has not been corrected yet. On 20/12/2019 our development team launched an update that fixed some issues with Deezer but we are still working on having the Moodwheel feature fixed as a top priority. Currently, we do not have a time frame on which this will be resolved, but I can confirm that our team is working on having this resolved.

Sofar still promising despite the long delay in this matter.

Fingers crossed

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

steve1977
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Thanks. That’s indeed a promising reply. It confirms it’s not as “easy” as renewing a contract. It also confirms that there will still be future updates to the moment although his EOL.

Maybe this gives even some hope for the line-in delay.

Oh well... You can tell i’m an optimist ;)

Re Core / Moment - may i understand a bit your use case? Do you have beolabs connected to the core and/or the moment? Physically or via wisa? You use the line-in? When you use the moment as an “audio-player”, do you have some other NL devices that can join in? Assume this would need to be through the b&o app?
mbolo01
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mbolo01 replied on Sat, Feb 8 2020 7:49 PM

steve1977:
Re Core / Moment - may i understand a bit your use case? Do you have beolabs connected to the core and/or the moment? Physically or via wisa? You use the line-in? When you use the moment as an “audio-player”, do you have some other NL devices that can join in? Assume this would need to be through the b&o app?

My setup:

Core and Moment are wired to a Transmitter 1 (TR1)
TR1 is WISA connected to BL 18s, BL 19 and BL 8000s via Receivers 1, stereo mode.
Optical line-in of my Core is connected to my Samsung TV.
Core is controlled via an Essence remote.
Moment is controlled via a its Jukebox or a Beo4
B&O App controls all products

When I use the Moment, to listen to records with my BG 4002 connected to the Moment's line-in or to NL sources, I can join other NL products to it by either touching products start/stop button, or via the app.

I can also use the Core to either stream the sources directly connected it (Samsung TV, Deezer, DLNA, TuneIn) or the Moment Line-In, i.e the BG 4002, as the Core is linked to the Moment so the Moment sources are available to the Core.

If my Core is out of service, the Moment can service all the sources but the TV that I would then switch to internal speakers.

If my Moment is out of service, the Core can service all the sources but the BG 4002. I could then use the Core Line.In and switch the TV to internal speakers as above.

If my TR1 is out of service down, I can use the Moment and its WISA capabilities with the constraints mentioned above.

If both my Moment and my TR1 are out of service,  I go outside and drive my drone!

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

steve1977
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Thanks, hugely helpful.

Help me understand why you have the TR1 in the mix? You have both the core as well as the moment hardwired to it? How?

You mention restriction and refer to “above”. I just have missed this?

Wouldn’t it be easiest to hardwire (PL) beolabs to the moment (or use wisa with the moment)?
mbolo01
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mbolo01 replied on Sat, Feb 8 2020 9:12 PM

Help me understand why you have the TR1 in the mix? You have both the core as well as the moment hardwired to it? How?

Long story ....

I first acquired the BL 18s / 19 that I connected to my Denon A/V amp via the TR1, but I was only using it for stereo music as I had no 5/7.1 source.
I then acquired the Moment and parked the A/V amp as well as the TR1.
Then I changed my TV and I considered the Core as a solution to (1) connect the TV (without line-in delay) to my BLs and (2) to be the Moment backup as its software was so unstable that I could not conceive to be without any music at anytime. The TR1 was (is) the way to connect the Core to the BL "wirelessly".
I took the opportunity to configure the TR1 as a WISA Switch to allow both the Moment and the Core to use it to send sound to the BLs (I even had an Ouverture connected to the TR1, jointly with the Moment and the Core).
Core and Moment are connected to the TR1 via a Cat 7 ethernet cable. Core in port 1 and Moment in port 2 so Core has the priority over the Moment.

You mention restriction and refer to “above”. I just have missed this?

Restriction: If I had to only use the Moment, I would not be able to connect the TV to it as there is no way to cancel the sound delay, so I would have to leverage the TV internal speakers.

Wouldn’t it be easiest to hardwire (PL) beolabs to the moment (or use wisa with the moment)?

I chose BL 18/19 is to avoid wires. If I use Wisa for the Moment (which was the case initially), I cannot use the speakers with the Core.

With the TR1, I can provide WISA connectivity to the speakers to both the Core and the Moment ... and even more

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbolo01
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mbolo01 replied on Sat, Feb 8 2020 9:12 PM

Help me understand why you have the TR1 in the mix? You have both the core as well as the moment hardwired to it? How?

Long story ....

I first acquired the BL 18s / 19 that I connected to my Denon A/V amp via the TR1, but I was only using it for stereo music as I had no 5/7.1 source.
I then acquired the Moment and parked the A/V amp as well as the TR1.
Then I changed my TV and I considered the Core as a solution to (1) connect the TV (without line-in delay) to my BLs and (2) to be the Moment backup as its software was so unstable that I could not conceive to be without any music at anytime. The TR1 was (is) the way to connect the Core to the BL "wirelessly".
I took the opportunity to configure the TR1 as a WISA Switch to allow both the Moment and the Core to use it to send sound to the BLs (I even had an Ouverture connected to the TR1, jointly with the Moment and the Core).
Core and Moment are connected to the TR1 via a Cat 7 ethernet cable. Core in port 1 and Moment in port 2 so Core has the priority over the Moment.

You mention restriction and refer to “above”. I just have missed this?

Restriction: If I had to only use the Moment, I would not be able to connect the TV to it as there is no way to cancel the sound delay, so I would have to leverage the TV internal speakers.

Wouldn’t it be easiest to hardwire (PL) beolabs to the moment (or use wisa with the moment)?

I chose BL 18/19 is to avoid wires. If I use Wisa for the Moment (which was the case initially), I cannot use the speakers with the Core.

With the TR1, I can provide WISA connectivity to the speakers to both the Core and the Moment ... and even more

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

steve1977
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mbolo01:

I chose BL 18/19 is to avoid wires. If I use Wisa for the Moment (which was the case initially), I cannot use the speakers with the Core.

Got it, thanks. So, that’s the issue. There is no way that i can configure the Core to use beolabs connected to the moment. correct?
mbolo01
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mbolo01 replied on Sat, Feb 8 2020 10:25 PM
steve1977:

Got it, thanks. So, that’s the issue. There is no way that i can configure the Core to use beolabs connected to the moment. correct?

Strictly speaking, yes you are correct, you cannot « integrate » the Core into the Moment, unless we are told differently.

But as I mentioned before, if the Core is playing a source, even without connected speakers (if the software allows it), you could join the Moment to it so the Moment would send the Core sound to its speakers. Not user friendly but technically possible

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

steve1977
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Thanks. This “join” would not be permanent thoogh? If so, this wouldn’t work for my use case. I cannot ask my wife to fiddle with the moment everytine she wants to watch tv ;)

It comes down that the missing feature is a way to eliminate line-in. With that, i could connect my tv directly to the moment (and have the moment use the core sources through the app).
Carolpa
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Carolpa replied on Sun, Feb 9 2020 2:23 PM

Fansastic:
Dear members, are more Moment owners currently experiencing problems with the artist covers for their DLNA music collection?
A work-around for artist covers:

1. create a music file without music content ( not too short because it has to be detected by your DLNA server)

2. edit the tag of this file; set Artist photo as album cover; set the track artist and album artist as  the Artist on the photo; name the album "1" or other sign (it must be the last in the album collection of the artist) 

3. repeat for all artists

4. rescan your DLNA server

5. Rebuild the database of the Moment; you will see the photo's of the artists instead of album covers 

Note: Expert Mode (beta) should be Off; I placed these files in a separate directory "Covers" to be scanned by the DLNA server

 

Carolpa
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Carolpa replied on Sun, Feb 9 2020 4:42 PM

examples afterwards

Fansastic
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Carolpa:

A work-around for artist covers:

1. create a music file without music content ( not too short because it has to be detected by your DLNA server)

2. edit the tag of this file; set Artist photo as album cover; set the track artist and album artist as the Artist on the photo; name the album "1" or other sign (it must be the last in the album collection of the artist)

3. repeat for all artists

4. rescan your DLNA server

5. Rebuild the database of the Moment; you will see the photo's of the artists instead of album covers

Note: Expert Mode (beta) should be Off; I placed these files in a separate directory "Covers" to be scanned by the DLNA server

Thanks for the good advice! Looks great afterwards! I give it a bit more time to let B&O sort it out but if not this is truly valuable information.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

steve1977
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steve1977 replied on Sat, Feb 15 2020 2:19 PM
mbolo01:
Strictly speaking, yes you are correct, you cannot « integrate » the Core into the Moment, unless we are told differently.

Yet another idea. Maybe the other way round? Can i integrate the moment into the core (permanently)? I.e., i’ll attach the beolabs to the core. And whatever i play on the moment will play via the core? I think i tried this unsuccessfully before with an A9, but maybe it works with the core?
mbolo01
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mbolo01 replied on Sat, Feb 15 2020 2:35 PM

steve1977:

 

Yet another idea. Maybe the other way round? Can i integrate the moment into the core (permanently)? I.e., i’ll attach the beolabs to the core. And whatever i play on the moment will play via the core? I think i tried this unsuccessfully before with an A9, but maybe it works with the core?

 

 

I managed to do it at some point but not sure why it is no longer working after a recent repatch. I didn’t spend time to investigate.

What I did:

My Moment was wired to my TR1 in port 1

My core was wired to my TR1 in port 2

My Core is linked to my Moment

At some point I unplugged the Moment from the TR1 for whatever reason and one day I started a LP on my BG connected to the Moment and I was surprised to hear the sound in my speakers via the Core, without acting on the Core previously.

I would give a try, but this is not and « integration » as per B&O definition.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

steve1977
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steve1977 replied on Sat, Feb 15 2020 6:29 PM
That’s what i’d be looking for. I tried it before, but may have done something wrong. Didn’t get it working. Will give it another try once back.

Edit: to be precise, i only tried it with an A9 though. So maybe it works better with the core for whatever reason ;)
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mbolo01 replied on Mon, Feb 17 2020 10:51 AM
steve1977:

Edit: to be precise, i only tried it with an A9 though. So maybe it works better with the core for whatever reason ;)

I tried several combinations between my Moment, my Core and my Moment without success. I really don’t know what made it work for several monthes ....

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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Carolpa replied on Mon, Feb 17 2020 6:10 PM

mbolo01:
steve1977:
Edit: to be precise, i only tried it with an A9 though. So maybe it works better with the core for whatever reason ;)
I tried several combinations between my Moment, my Core and my Moment without success. I really don’t know what made it work for several monthes ....
Did you try: in Set-up of the Core ; Link to other products; the primairy product set to the Moment?

Then the Moment sources should be visible as linked product in the Core. 

 

 

 

mbolo01
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mbolo01 replied on Mon, Feb 17 2020 8:08 PM
Carolpa:

Did you try: in Set-up of the Core ; Link to other products; the primairy product set to the Moment?

Then the Moment sources should be visible as linked product in the Core.

Yes, this is the way I configured it first place.

Starting a Moment source from the Core is a no brainer when properly configured.

What we are talking here, and what happened to my setup at some point and that I cannot reproduced anymore, is to start a source from the Moment which has no connection to any speaker, and have the sound going through the linked product, i.e. the Core, which has the speakers connected to. An integrated like behavior.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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Michael replied on Tue, Feb 18 2020 1:21 PM

I just want to clarify what people are experiencing as to make sure my issue is the same.

I've factory reset my Moment.

Twonky Server music displays database artwork correctly internally.

Deezer displays artwork correctly on all menus EXCEPT on the playlist screen.

Is this the Gracenote issue everyone is having or is the one in this thread more serious (no artwork anywhere)?

Is there anyone out there that currently has Deezer artwork (of any kind) actually showing up in the playlist view?

 

 

 

 

 

 

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mbolo01 replied on Tue, Feb 18 2020 10:17 PM

Michael:
I just want to clarify what people are experiencing as to make sure my issue is the same

Michael: The Gracenote issue impacts two things, (1) the DLNA artist's image that is displayed in the tiles of Moment's JukeBox Collection screen and (2) the Moment's Moodwheel inner ring.

(1) DLNA artist's image is no longer fetched from Gracenote. Impact: If you are not configured for DLNA Expert mode, then artist's image is replaced by an artist's album cover image, assuming there is one for the selected album (I don't precisely know the album selection logic, but it could be the first in the alphanumeric sort order). If you are running in Expert mode and if you don't have the artist image available in your DLNA server Photos (assuming your DLNA server services Photos on top of Music), then the artist's tile is deseperatly grey ...

(2) Tracks' Mood are no longer fetched from Gracenote. Impact: The Moodwheel inner ring is all about YOUR tracks, your DLNA track as well as your Deezer favorite tracks. During the Moodwheel process, the Moment used to fetch mood from Gracenote for each of your tracks and to place them accordingly in the Moodwheel inner ring. As this process is broken, the inner ring should now be grey and ineffective.

Note: Artist image must not be confused with album artwork (or cover)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Michael
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Michael replied on Wed, Feb 19 2020 3:48 AM

That helps.

So in the "currently playing" screen I see album artwork from my DNLA Twonky library.

However,  Deezer shows no artwork whatsoever in the "currently playing" screen.  Obviously not artist images from Gracenote, but also none from the album artwork which appears on the other jukebox screens.

Wouldn't it simply display album images from Deezer here?

Does anyone else see Deezer album artwork displayed here or is this the new normal?

 

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Chris replied on Wed, Feb 19 2020 8:32 AM

I should not say it's the new normal Sad but I do get it also on some songs with Deezer.

It makes no sense to worry about this, years ago the Moment was a very nice B&O product that was never well developed.

After being one of the beta testers at that time, I spent an incredible amount of time trying to help them with the product, and I wasn't alone here, different forum members did the same.

I kept this up until I wondered what I was actually doing, buying an expensive product with my own hard earned money and now helping to make it work, am I gone crazy now.

I stepped away from B&O.

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

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Chris replied on Wed, Feb 19 2020 8:33 AM

Double post

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

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koning replied on Wed, Feb 19 2020 6:01 PM

Your not the only one Chris.

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steve1977 replied on Fri, Feb 21 2020 10:07 AM
mbolo01:

I tried several combinations between my Moment, my Core and my Moment without success. I really don’t know what made it work for several monthes .... BS Moment, BS Core, BS Ouverture, BG 4002, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Just saw in another thread that this feature indeed is broken with the current moment firmware, but is still working with prior firmware. I’ve requested a bugfix (as we know less likely) and a FW rollback (which i anticipate will god this for me).

That’s pretty cool for me to get this working. Even learnt that i can integrate the moment with an ML/NL. This will allow me to finally “join” my beovision via the B&O app (selecting “+” at moment, which is integrated to a ML/NL connected to a BV.

Let’s see how this plays out. Fingers crossed!
Michael
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Michael replied on Mon, Feb 24 2020 12:28 PM

FYI

I've been using my Moment from the beginning as an "Audio master" without speakers linked to my NL/ML "videoMaster" representing my BeoSystem 3.

It's had no problem maintaing that configuration for several years through multiple rebuilds and factory resets due to other issues.

 

 

 

 

Fansastic
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Fansastic replied on Wed, Apr 22 2020 8:39 PM
Reached out to B&O Support fro an update on the Gracenote fix:

We are sorry to let you know that we are still working on fixing the MoodWheel and we are trying our very best to get it fixed as soon as possible under all the circumstances.

We kindly ask for your patience again regarding the above matter and you will be hearing from us as soon as there is an update.

So still hopeful for a fix in this matter. Hope it will be due somewhere down the line this year.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Wed, Apr 22 2020 8:57 PM
Fansastic:

Reached out to B&O Support fro an update on the Gracenote fix:

Funny I did it too today .... asking them to be transparent if no fix will ever be released.

To summarize their answer: Support does not know where the fix stands.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
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Fansastic replied on Wed, Apr 22 2020 9:01 PM
mbolo01:

Funny I did it too today .... asking them to be transparent if no fix will ever be released.

To summarize their answer: Support does not know where the fix stands. BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

I asked them same sort of question and copied their answer in earlier post. Big Smile

So we can conclude the fix is somewhere between we are working on it and we do not know anymore. Lets keep positive and hope for the fix.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Fansastic
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Posts 768
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Fansastic replied on Mon, Jun 29 2020 7:38 AM

Just contacted B&O Support again and unfortunately the fix is NOT on their radar. Agains earlier promises.

If B&O is listening, please do give is an fix for the moodwheel / gracenote issue! It couldn't be that hard?!

So if you own a Moment, please contact B&O support also and let's try to get them to fix the issue.

--

Thank you for getting back to us. I'd be happy to continue assisting you with this matter. 

As of now, the update necessary to correct the Moodwheel situation has not been developed nor released yet. We're deeply sorry to learn you're still having this issue. Please note that we must wait for our development team to address this issue as soon as they can. Note that we have a large list of other issues on the many other platforms we have created that require the same attention and may be of greater importance. We thank you for your patience and cooperation thus far and I hope you find this information useful and our service satisfactory. Please take care and enjoy your day. 

Should you require any further assistance in the meantime, please do not hesitate to contact us again.

Kind regards,

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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Louannec - France
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mbolo01 replied on Mon, Jun 29 2020 9:06 AM

I'm chasing regularly too, no good news so far. It's a pity to own a 2k € brick :-(

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

IA64
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IA64 replied on Fri, Sep 11 2020 12:30 AM

Is it me or the new update solves the issue with the moodwheel ?

Fansastic
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Fansastic replied on Fri, Sep 11 2020 5:54 AM
IA64:

Is it me or the new update solves the issue with the moodwheel ?

Did you have a new update for the Moment? Which version are you on?

Checked mine and no new update and no fix for Moodwheel.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

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