Beolab 5 & core

Hello everyone 

Desperately help needed please . I have a pair of Beolab 5 connected to core 

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music 

I had tried switching the side and the problem switch side as well 

I spent few hr with B&o tech support and they couldn’t help me

 

if I have the speakers connected to essance I have the same experience 

please help any anyone and thank you in advance 

 

 

Sounds like your RJ/PL adapter cable is wired with only one audio channel -

I'd measure the pins or test another cable.

Hope this helps.

Welcome to Beoworld.

Stefan

Do you have the cable between them plugged in?

Sounds like a cable problem to me. I would change both cables just to rule out any cable issues.

Karel.

 

Gady:

Hello everyone

Desperately help needed please . I have a pair of Beolab 5 connected to core

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music

I had tried switching the side and the problem switch side as well

I spent few hr with B&o tech support and they couldn’t help me

if I have the speakers connected to essance I have the same experience

please help any anyone and thank you in advance

There is a known issue when connecting BL5 to a Core. You need to use Powerlink and Digital cables. The powerlink switches on/off and volume regulates, the digital cables provide the sound. I found this out when the Core first came out and this was then the solution on how to connect when using a Core.

You also need to configure Core;

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option.

I hope this helps, not sure why the issue exists with an Essence?

Regards

Stuart

B&O Ealing

Gady:

Hello everyone

Desperately help needed please . I have a pair of Beolab 5 connected to core

via rj45/power link and the second speaker connection is power link to the first.

every time I play music only one speaker works (the first connected via rj45)

however both turn green when I play music

I had tried switching the side and the problem switch side as well

I spent few hr with B&o tech support and they couldn’t help me

if I have the speakers connected to essance I have the same experience

please help any anyone and thank you in advance

There is a known issue with BL5 and BS Core. You need to use Powerlink and Digital cables. I found this out a few years ago when the Core first came out. The Powerlink provides volume regulation and on/off. The digital cables provide the sound.

You also need to configure the Core.

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option.

I hope this helps you and others. Not sure why the Essence doesn’t work? Double check you PL cables as well.

Regards

Stuart

B&O Ealing

Hi

There is a known issue with BL5 and BS Core. You need to use PL and digital cables. PL provides volume control and on/off and the digital cables provide sound.

You also need to configure the Core.

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Disable "Volume regulated output"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Optical output -> Select "48 kHz"

- Open the Bang & Olufsen app -> Press the cogwheel icon -> Go to "Your products" -> Select your product -> Configure -> Sound -> Speaker setup -> Select "Beolab 5"

Note: The Beolab 5 needs to be in option 0 which is the default option. I hope this helps you and others. Also double check your PL cables, set L/R etc.

Regards

Stuart

B&O Ealing

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

thank you for the worm Wellcome and for respond , I am going to buy new wires for core and Beolab and will take it from there ,sometime it work with both speakers and it is very confusing however I should start from the easy to the hard one 

in case it doesn't work where can I get a converter to try digital?

 

thanks 

I do know that sometime I play with the connection setup and it works for the same day only

yes the Beolab are connected with power link and one of them connected rj45/power link to the core

is there any cable configuration I should get or just rj45 /power link

Hi Gady,

Welcome to Beoworld!  You do need an optical to co-axial audio converter like this one (as Stuart from B&O Ealing mentioned above):-

https://soundsheavenly.com/tv-input/180-optical-to-analogue-audio-converter-with-volume-control.html

This will link the digital input of the speakers to the optical output of the Core, this connection will be needed as well as the usual RJ45 to Powerlink cabling.

Kind regards, Steve. 

Do I order fro amazon the converter and still I can get the speakers to wake up but only one play I did all setup as advise 

 

 

Hi Gary, not sure if you got your problem fixed. You need power link mark II cable between the beolab 5 (the thick fully wired one). You can get it from steve. 

Hi Gary, not sure if you got your problem fixed. You need power link mark II cable between the beolab 5 (the thick fully wired one). You can get it from steve. 

Hi Gary, not sure if you got your problem fixed. You need power link mark II cable between the beolab 5 (the thick fully wired one). You can get it from steve. 

Hi Gary, not sure if you got your problem fixed. You need power link mark II cable between the beolab 5 (the thick fully wired one). You can get it from steve. 

Make sure you use fully wire power link mark II cable. You can get them from Steve, the best cable in the world.

Hi,

Thanks @alebouthillier, but the converter that is mentioned in the thread above is required, Beolab 5 won't work correctly with a Core unless the setup described above is used.  Fully wired Powerlink cables are also needed, I can supply these but I apologise that I don't stock the converters.

Kind regards, Steve.