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BeoSound Moment in 2020

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Austin
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Austin Posted: Mon, Jun 22 2020 3:49 PM

I have a few questions about the BeoSound Moment.  I’m seeing a few used ones around and I’m curious about purchasing one. I can connect it to my BeoLab 17s

No AirPlay 2, correct? Just Bluetooth and multi room?

Is there Wisa built in or do you still need a beolab transmitter 1?

Will the Moment still receive software updates or is it not supported anymore from B&O?

Thoughts about it’s relevance in 2020?

andybandy
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andybandy replied on Tue, Jun 23 2020 12:01 AM

Moment. 

No airplay 2, bluetooth and BeoLink ( tunein, deezer and DLNA built in)

Wisa built in yes, no need for transmitter 1. 

Don´t expect more software update of Beosound moment, since its EOL more then 1 year ago. 

Beosound core and new remote (sept?) , and skip Wisa, cable your beolab 17 to get a nice working setup instead :)

Austin
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Austin replied on Sat, Jun 27 2020 1:42 PM

Interesting. 

Why was it such a product failure? Usually B&O supports products for many years. The Moment in not that old. 

 

Hiort
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Hiort replied on Sat, Jun 27 2020 4:37 PM
Austin:

Interesting.

Why was it such a product failure? Usually B&O supports products for many years. The Moment in not that old.

The initial Software was really bad.

I bought one upon launch and had it a few years.

Think the idea of collecting all your music including eg ripped CDs on a NAS in one place with a user interface that was not a phone, was a nice idea.

The later much improved firmware made me very happy with the Moment.

However, I realized I used to little and sold it.

Think lack of native Spotify support was one reason for failure. Another that few people consume music that way. Most people just trigger playlists from the phone and are happy with that. The premium price point is another reason.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

James1980
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James1980 replied on Sat, Jun 27 2020 5:39 PM

I love mine, it looks great, sure it could be better functionality but it’s stable now and does what it’s meant to do. Major plus for me is the line in so I can multi room stream the Beogram that’s connected to it. 

Beovision 10, Beoplay V1, Beolab 17, Beolab 9, Beolab 4,  Beosound 2, Beosound Moment x 2,  Beoplay M3, Beogram 1700

mbolo01
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mbolo01 replied on Sun, Jun 28 2020 7:15 AM
James1980:

I love mine, it looks great, sure it could be better functionality but it’s stable now and does what it’s meant to do. Major plus for me is the line in so I can multi room stream the Beogram that’s connected to it.

Same here. I’m missing the MoodWheel (no longer working as initially designed), hopefully B&O will fix it or find an alternative.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Fansastic
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Fansastic replied on Sun, Jun 28 2020 8:11 AM
I really like my Moment to! For me it is still the best way to play my music all around the house. The issue with the moodwheel is very annoying because that is the real USP for the Moment. Just press a colour of the Moodwheel and it will play anything from your music collection only to everything but your collection!

I try to motivate B&O Support for a fixture but not that sure it will be fixed.

My biggest wish is a Moment MK2, with a little extra tweaking and a more modern OS it would make one hell of a music server.

Be aware that the tablets are notorious of dying so buy the Moment cheap! Count on €500 for an replacement tablet. My guess is that is the main reason B&O stopped with the Moment. No more spare parts and they need certain amount of stock parts to keep service them for a few years after EOL.

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mm08642
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mm08642 replied on Sun, Jun 28 2020 6:15 PM

I liked the design and concept of the Beosound Moment. Combining local music and streaming music content in one device with an enjoyable and easy userexperience. Unfortunately Bang&Olufsen never managed to get it working fluently. Like so often B&O gave up and focused on new products, leaving customers back with an technical immature product.

When you are looking for software  that does a really good job combining local and streaming content flawlessness and enjoyable l strongly suggest Roon Labs.

benjnz
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benjnz replied on Mon, Jun 29 2020 9:38 AM

I still like mine, even though after moving it's only taken me a year to get around to making it work reliably! Big Smile

Liking it even more now its working with Deezer Hifi and playing FLAC from there.

Yes there is the issue with the mood wheel on my own stuff, but still works with Deezer, so still a nice way to find new music.

Austin
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Austin replied on Mon, Jun 29 2020 1:55 PM

Great information!

I guess if it has Bluetooth then it’s still can stream any music service from your phone. 
 
Does anyone know if it displays album artwork when you stream Bluetooth streaming from your phone? 

mbolo01
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mbolo01 replied on Mon, Jun 29 2020 2:01 PM
Austin:

Does anyone know if it displays album artwork when you stream Bluetooth streaming from your phone?

Just tried with an iPhone and two different music apps, only Bluetooth is displayed on the JukeBox screen

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Austin
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Austin replied on Mon, Jun 29 2020 2:17 PM

That’s disappointing! Guess I’ll just keep it on the wood front. At least that’s pretty. Ha.  

kimhav
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kimhav replied on Fri, Jul 3 2020 9:49 AM

Hi, I did open a ticket regarding the issue with covers and meta data not being provided for DLNA related media and as well asked about the Moodwheel and this is what I received today:

Our technical team has reviewed the information you provided and has provided a response to your issues:
1. Album covers are being provided by a 3rd party companies and if they are missing, will mean they are no longer working with B&O. So unfortunately this is not a feature that will be fixed with future updates.

2. For the moodwheel issue, this is something our technical team is aware of, and are currently working on to fix. Unfortunately we do not have a concrete date of the fix, but please be assured it is being worked on.

For issue#1 I asked them to re-consider or at least to provide alternative solution where users could either have subscription based services or utilise other freely available solutions. So for issue#2 the moodwheel that seems that this door hasn't been closed yet.

On the topic of software improvements, last year I had issues with stuttering audio as a few others had as well and got B&O support to push out Soundheart software version 2.2.31594 which got ride of the stuttering audio. What is the current confirmed version that is being considered stable; still the 2.2.31594?

mbolo01
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mbolo01 replied on Fri, Jul 3 2020 1:07 PM
kimhav:

1. Album covers are being provided by a 3rd party companies and if they are missing, will mean they are no longer working with B&O. So unfortunately this is not a feature that will be fixed with future updates.

Not sure I understand this point. Can you clarify?

Deezer metadata are hosted by Deezer and are generally available.

DLNA metadata are managed by the user itself, including album cover. They are not fetched from a third party provider, Gracenote with two exceptions: artist’s image and track’s mood (used by MoodWheel).

When DLNA Expert mode is not used, artist’s image exposed in the artist’s tile, or in the now playing screen, is searched first in Gracenote and if not found is replaced by an artist’s album cover if present.

When Expert mode is used, artist’s image is first searched in user’s DLNA server, if configured, and if not found it is searched in Gracenote. Unfortunately there is no fallback to artist’s album cover, an enhancement I have asked a while ago to cover a Gracenote missing image .... I was already anticipating apparently.

My Soundheart version is 2.2.29827

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kimhav
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kimhav replied on Fri, Jul 3 2020 2:42 PM

My issue us that none of my dlna related media show album cover or artist image after I performed reset of the Moment and hence why I open a ticket. I believed that Gracenote was failover if teh dlna server didn't provide.... guess I was wrong on that one. But, that is good news which means it can be solved if it's not a new/old bug in Moment.

About the Expert mode for album and artist images; is that pulled from the audio files or from the folder and what is the naming standard then? Might be the reason why it's not working on my side as it should.

The support did confirm that Soundheart version 2.2.31594 is the latest and considered as the most stable.

mbolo01
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mbolo01 replied on Fri, Jul 3 2020 4:45 PM

kimhav:

My issue us that none of my dlna related media show album cover or artist image after I performed reset of the Moment and hence why I open a ticket. I believed that Gracenote was failover if teh dlna server didn't provide.... guess I was wrong on that one. But, that is good news which means it can be solved if it's not a new/old bug in Moment.

About the Expert mode for album and artist images; is that pulled from the audio files or from the folder and what is the naming standard then? Might be the reason why it's not working on my side as it should.

The support did confirm that Soundheart version 2.2.31594 is the latest and considered as the most stable.

A way to check if the Moment has proper pointers to artist image and cover art is to use a browser and go to:

http://<Moment SoundHeart IP Address>:8080/BeoContent/music/dlnaProfile/album/

You should see something like:

{"albumList":{"offset":0,"count":8,"total":8,"album":[{"id":"25","name":"An Awesome Wave","artistName":"Alt-J","artistNameNormalized":"Alt-J","artist":[{"id":"9","name":"Alt-J","nameNormalized":"Alt-J","dlna":{"id":"9"},"image":[{"url":"http://<DLNA Server IP Address:Port>/disk/DLNA-PNJPEG_MED-OP01-FLAGS00d00000/O0$2$20I32270.jpg","size":"large","mediatype":"image/jpg"}]}],"releaseYear":2013,"isCompilation":false,"genre":"","dlna":{"id":"25","url":""},"image":[{"url":"http://<DLNA Server IP Address:Port>/disk/DLNA-PNJPEG_TN-OP01-CI1-FLAGS00d00000/defaa/A/O0$1$8I781.jpg?scale=ORG","size":"large","mediatype":"image/jpg"}],"_links":{"/relation/track":{"href":"./25/track"},"self":{"href":"./25"}}}

The first "image" is the artist image (I'm in Expert mode), the second "image" is the album cover

Album cover is a metadata pulled from the audio track. I'm using Metadatics on OSX to set album covers, but there are other tools that do the job.

Artist image should be exposed by the same DLNA server than the one you use for your music, so the DLNA server must support Photos, for example Twonky can be used, but Minimserver can't as it does not support Photos.

DLNA Photos root directory must contain a directory named BEOARTISTS and this directory must contain .jpg with the exact name of the artist, e.g for Alt-J you must have a Alt-J.jpg (image types extensions are the one supported by the DLNA server).

Hope this helps.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kimhav
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kimhav replied on Fri, Jul 3 2020 5:40 PM

mbolo01:
Artist image should be exposed by the same DLNA server than the one you use for your music, so the DLNA server must support Photos, for example Twonky can be used, but Minimserver can't as it does not support Photos.

DLNA Photos root directory must contain a directory named BEOARTISTS and this directory must contain .jpg with the exact name of the artist, e.g for Alt-J you must have a Alt-J.jpg (image types extensions are the one supported by the DLNA server).

Right, so in my case since I'm using container based Twonky setup I just have to add an additional directory for the photo resource and add it to the server or simply add the BEOARTIST directory to the existing data folder shared from the NAS to the Docker server. Well, that should work out :-) give it a try and see how it works out.

Thanks!

 

mbolo01
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mbolo01 replied on Fri, Jul 3 2020 9:02 PM
kimhav:
Right, so in my case since I'm using container based Twonky setup I just have to add an additional directory for the photo resource and add it to the server or simply add the BEOARTIST directory to the existing data folder shared from the NAS to the Docker server. Well, that should work out :-) give it a try and see how it works out.

Correct, dont forget the ending "S", it's BEOARTISTS and use square images with characters centered if possible because of the tile blur effect.

Let us know!

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

AnalogPlanet
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Interesting thing about this Soundheart version 2.2.31594, mine is as well on 2.2.29827 as mbolo's.

Pushed for a FW update, did the check, Moment reported that I have the latest software. LOL

Carolpa
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Carolpa replied on Sat, Jul 4 2020 1:48 PM

AnalogPlanet:
Soundheart version 2.2.31594
Mine has also this sw version.

mbolo01
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mbolo01 replied on Sat, Jul 4 2020 2:24 PM
AnalogPlanet:

Interesting thing about this Soundheart version 2.2.31594, mine is as well on 2.2.29827 as mbolo's.

Were you part of the beta program?

Or maybe 2.2.31594 was only delivered to customers having issues with ML products and asking for a fix.

I’ve asked B&O support for an update, in cases other issues are solved.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Carolpa
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Carolpa replied on Sat, Jul 4 2020 4:16 PM

mbolo01:
AnalogPlanet:
Interesting thing about this Soundheart version 2.2.31594, mine is as well on 2.2.29827 as mbolo's
Were you part of the beta program? 

Or maybe 2.2.31594 was only delivered to customers having issues with ML products and asking for a fix.

I’ve asked B&O support for an update, in cases other issues are solved.

1. part of beta program. 2. No ML issues, no fix

 

Austin
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Austin replied on Sun, Jul 5 2020 11:16 PM

I decided to purchase the Moment as it was heavily discounted. 

Odd question, but does B&O multiroom/network link require a B&O TV or processor? I have only B&O speakers with B&O ‘receivers’, but no B&O TV. Currently using Bluetooth or airplay.  

laseralex
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Austin:

I decided to purchase the Moment as it was heavily discounted. 

Excellent!  I really love mine - I hope you feel the same.

Austin:

Odd question, but does B&O multiroom/network link require a B&O TV or processor? I have only B&O speakers with B&O ‘receivers’, but no B&O TV. Currently using Bluetooth or airplay.  

No, I don't have a B&O TV or processor, but almost every room in my home has B&O audio, and they all work beautifully with NL.

Sources: 2x Beosound Moment • 4x Beosound Essence Mk II
Speakers: 3x Beolab 8000 • 2x Beolab 6000 • 2x Beolab 3 • 3x Beolab 2
Integrated:  1x Beosound 2 • 1x Beosound Level • 4x BeoPlay M5 • 1x BeoPlay A6
Control:  16x* Essence Remote  • 1x Beoremote Halo

* Yes, really! 🤦‍♂️

Austin
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Austin replied on Mon, Jul 6 2020 4:49 AM

Yeah, I’m excited! I’ll post pictures when it arrives.

Does that mean I could stream AirPlay 2 to my Beosound Essence Mk2 and then NL to my moment? Or would it have to be Bluetooth or how would that work?

Fansastic
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Austin:

Does that mean I could stream AirPlay 2 to my Beosound Essence Mk2 and then NL to my moment? Or would it have to be Bluetooth or how would that work?

Not sure if you can use airplay2 on all products but you can rely on Multiroom for sure. When you add the Moment you can start play from there and join the Essence to the mix. Also you can start a play on the Essence and join the Moment. You can use the B&O app to start DLNA, Deezer or TuneIn play and join, this can be done on both Moment or Essence. The app works well but needs a bit of getting used to. With the Moment you can also use the Moodwheel to start a music session with one single tab.

Multiroom is great and no need for additional apps, you can stay within the B&O environment.

Enjoy your Moment!

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

mbolo01
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mbolo01 replied on Mon, Jul 6 2020 7:49 AM
Austin:

Does that mean I could stream AirPlay 2 to my Beosound Essence Mk2 and then NL to my moment?

If the Essence MK2 configuration is the same than for other NL products, you must be aware that AirPlay over Beolink is not set by default.

You will have to open the Essence configuration, go to settings / Beolink / Audio Synchronisation and check AirPlay over multiroom.

You’ll also need to activate Beolink in the Moment configuration.

Once the above settings are enabled, you should be able to stream AirPlay 2 to your Essence and then join the Moment to it via either the B&O app or the Moment JukeBox (tablet)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

laseralex
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mbolo01:

If the Essence MK2 configuration is the same than for other NL products, you must be aware that AirPlay over Beolink is not set by default.

You will have to open the Essence configuration, go to settings / Beolink / Audio Synchronisation and check AirPlay over multiroom.

Thanks for the hint!

It took me a bit to find this setting.  The full path starting from the device in the B&O app is Product Settings -> Configure -> Settings -> Beolink -> Sound Synchronization.  Once I enables it I found that I could start Airplay 2 on the bedroom Essence Mk II and join it from the office Moment.  Oddly, the app is still saying "This Source does not support Multiroom" while still allowing me to link other NL devices.

That said, I always work in the B&O app; I never really use airplay, since NL works so well for me.  I usually start things on one of my Moments and then expand it through the rest of the house.  Touch to Join is absolutely fantastic.

Sources: 2x Beosound Moment • 4x Beosound Essence Mk II
Speakers: 3x Beolab 8000 • 2x Beolab 6000 • 2x Beolab 3 • 3x Beolab 2
Integrated:  1x Beosound 2 • 1x Beosound Level • 4x BeoPlay M5 • 1x BeoPlay A6
Control:  16x* Essence Remote  • 1x Beoremote Halo

* Yes, really! 🤦‍♂️

mbolo01
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mbolo01 replied on Mon, Jul 6 2020 10:07 AM

laseralex:
Oddly, the app is still saying "This Source does not support Multiroom" while still allowing me to link other NL devices.

Yes, this is odd. I reported it to B&O support who are still convinced that Airplay cannot be distributed over Beolink ..... I gave up, it works.

I was not using Airplay until Deezer released the gapless feature for their apps. Listening to albums with Deezer HiFi is now a real pleasure. I use Deezer on my iPad, send the stream via AP2 to my Core and I join the other NL products when needed.

If B&O add Deezer gapless support to their products, I may no longer need to use AP2, or occasionally to listen to other sources such Bandcamp, Soundcloud, etc ... 

PS: sorry for the confusing menu items, I was translating from what is displayed in french.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kimhav
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kimhav replied on Mon, Jul 6 2020 10:50 AM

mbolo01:
DLNA Photos root directory must contain a directory named BEOARTISTS and this directory must contain .jpg with the exact name of the artist, e.g for Alt-J you must have a Alt-J.jpg (image types extensions are the one supported by the DLNA server).

Well, added additional directory to the Container by mounting folder /artists which contains the folder BEOARTISTS and in Twonky server I've added the /artists as a photo folder but now show so far for the single image that I've added to the BEOARTISTS folder. Does Twonky expect mini res of any kind? Currently set the Picture Resolution is set to Auto but that would be for video; but can't find anything related to photos/pictures.

mbolo01
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mbolo01 replied on Mon, Jul 6 2020 11:07 AM

kimhav:
but now show so far for the single image that I've added to the BEOARTISTS folder

Sorry to ask basic questions, but to be sure:

Do you see the pictures through the Twonky UI?

Have you triggered a manual rescan of your DLNA library ?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kimhav
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kimhav replied on Mon, Jul 6 2020 11:13 AM

Lol, found the error; after adding the directory in Twonky I forgot to check the checkbox.... images shows now; so going to do a re-scan on the Moment.

Also, is these images also to show when you make a search for local DLNA material; currently I got artist image for the Deezer material but just a grey box for the DLNA related in the search result.

mbolo01
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mbolo01 replied on Mon, Jul 6 2020 11:37 AM

kimhav:
Also, is these images also to show when you make a search for local DLNA material; currently I got artist image for the Deezer material but just a grey box for the DLNA related in the search result.

When the Moment rescan is complete, you should see the artist picture when browsing your collection as well as when searching for content.

When in Expert mode, Grey artist's tile is the symptom of missing local images (DLNA Photo) or in Gracenote (that we will no longer have)

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kimhav
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kimhav replied on Mon, Jul 6 2020 12:10 PM

DId a rescan and the image didn't show up which it did after I did a rebuild (which also scans...) DNLA content; so either a hiccup or a rebuild might be needed but I'll monitor this. But, I would as you suggest think that a rescan would be enough.

Makes sense to enable the expert mode since we don't get any artist images and as well no meta data enrichments from Gracenote which works out fine for me since I make use of Bliss for automatic tagging and caring of my music archive and when Bliss doesn't do the trick I make use of mp3tag (which tags flacs also).

So big thanks for the help Mbolo01!

mbolo01
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mbolo01 replied on Mon, Jul 6 2020 12:42 PM
kimhav:

So big thanks for the help Mbolo01!

You are welcome !

If your collection is large, it may take some time to get the Moment database updated with images pointers. A way to check is to use the URL I provided in this thread to identify if images have been found locally and pointers set accordingly.

It is also important to exactly match the artist’s name collected by the Moment from the DLNA server, and which corresponds to the artist name metadata gathered by Bliss or mp3tag, with the file name of the image stored in the BEOARTISTS directory. I always consider it is case sensitive even if I don’t know for sure.

EDIT: sorry I missed the point that your were successful, but I keep the above for other users who may need some advise on this point.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

kimhav
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kimhav replied on Mon, Jul 6 2020 1:53 PM

About checking whether the scan worked out proper by using the previously URL is it expected that this file would contain ALL albums? From what I can see it's just a limited output which is being provided.

mbolo01
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mbolo01 replied on Mon, Jul 6 2020 2:11 PM

kimhav:
From what I can see it's just a limited output which is being provided.

You can suffix the http://<Moment SoundHeart IP Address>:8080/BeoContent/music/dlnaProfile/album/ URL with ?offset=x&count=y to see more than the default 

Sample:

http://<Moment SoundHeart IP Address>:8080/BeoContent/music/dlnaProfile/album/?offset=0&count=1000 will show you the first 1000 albums (I don't remember the upper limit for count, but there is one)

http://<Moment SoundHeart IP Address>:8080/BeoContent/music/dlnaProfile/album/?offset=100&count=500 will show you 500 albums starting with the 101 of the list.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

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