Problem with Beolab 5 room calibration system

The client has an issue with room calibration on Beloab 5:

The calibration mic comes out half way, then fully, then retracts again and gives a red signal light.

 

Any ideas what might be wrong and how to rectify it?

 

Thanks

Damir Grgic:

The calibration mic comes out half way, then fully, then retracts again and gives a red signal light.

Sounds normal. Only when the red light is blinking, the servicetool can be used to read a possible failure.

 

Damir Grgic:

The calibration mic comes out half way, then fully, then retracts again and gives a red signal light.

But does he hear the calibration sound?

Is the problem with both BLs or just one?

If there is no sound, it is a hardware problem

If a sound is emitted and the red light is on on only one BL, then the calibration is not successful: try to move the cabinet which is too close to this BL, or try to turn the BL to avoid this cabinet