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Beoplay M5 - new sw - 1.24.40904

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This post has 65 Replies | 6 Followers

Hiort
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Hiort replied on Tue, Nov 17 2020 12:09 PM
mbolo01:

Sad news .... I would ask and insist to have the working version of the firmware made available for you to download and install the time they fix the issue. I have done that for my Core that is not working properly since March update.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

I have asked that and they say that they are unable to roll back. Will ask again.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Tue, Nov 17 2020 12:31 PM

They cannot roll-back a particular device, but they can provide you the file that you'll use to update the M5 from a browser

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Tue, Nov 17 2020 1:44 PM

mbolo01:

They cannot roll-back a particular device, but they can provide you the file that you'll use to update the M5 from a browser

Great. Thanks. 

I will chase them.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Carolpa
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Carolpa replied on Wed, Nov 18 2020 7:57 PM

Just received updates:

BS Shape             1.9

Essence mkII        1.24

M3                         1.9

BS35                      1.24

Beoplay A6             1.24

mbolo01
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mbolo01 replied on Wed, Nov 18 2020 8:18 PM
Interesting .... M5 new software available too, same version that is not working for Hiort and that B&O support confirmed to be buggy ....

Core is also on the software update list.

I’m not sure by which product I want to start facing new issues ...

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Carolpa
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Carolpa replied on Wed, Nov 18 2020 8:31 PM

mbolo01:
M5 new software available too, same version that is not working for Hiort and that B&O support confirmed to be buggy ....
You're sure. the BS35, A6 and Essence do have another build (41627)

mbolo01:
Core is also on the software update list.
Shape went to 1.9.41629. M3's to 1.9.41630

Until now all seems to work normal. Didn't find big changes yet.

The app showed the tracknumber of a CD played on my CD3000. But that will be an update in the app itself.

mbolo01
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mbolo01 replied on Wed, Nov 18 2020 8:57 PM

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Millemissen
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Thanks!

It late now - I prefer to wait untill tomorrow.....to check what happened ;-)

MM

There is a tv - and there is a BV

mbolo01
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mbolo01 replied on Wed, Nov 18 2020 9:59 PM
EDIT: M5 now showing as candidate for update like the others.

Even more interesting: where the old BeoTool app catches the need for the M5 to be updated, as the M5 configuration page does, the B&O App does not show the requirement like it does for all the other products:

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Razlaw
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Razlaw replied on Thu, Nov 19 2020 12:05 AM
Updated my Essence and M5. My favorite Tune In station that had stopped working now works again. Smile Hopefully the same fix will soon come to my Core also.

Beolab 28s Beolab 9s Beolab 12-3s Beolab 1s Beolab 6000s 2 pairs Beolab 4000s Beovision 7-55 Beovision 10-40 Beoplay V1 32 inch Beovision Avant 32 inch Beosound 1 (CD player) Beosound 3000 Beosound 5 Core Essence MKII Beoplay M5

Antonius Robin Iriawan
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I just updated my BS 35.
According to the Bang & Olufsen support, the new update is a new Audio Streaming Engine.
Since the app has not yet played AIFF files, I have been streaming through Airplay 2.
So, I am not sure I notice any difference. 

Does anyone notice any difference?

@Razlaw:
Glad to hear that your TuneIn Station works again because of the new update. 

Best Regards, Mit freundlichen Grüßen, 감사합니다
Antonius Robin Iriawan, 로빈 올림

Beosound 35, Beoplay E8 3rd Gen, and Beoplay Earset 3i.


No longer in use: Beoplay H5

mbolo01
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mbolo01 replied on Thu, Nov 19 2020 7:45 AM
It will be interesting to see if Halo users have a UI improvement driving updated products, and if Balance users now have NL capabilities as all updated products may now a have a common audio platform with the Balance.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

mbee
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mbee replied on Thu, Nov 19 2020 9:45 AM

In 1.22 and 1.24 I'm unable to use Chromecast for almost a month : "Authentication server unreachable, stopping Google Cast!"

Jaffrey2230
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A9, BS 1, M5, Cores all updated for me and all TuneIn radio stations are working and nothing seems to have changed (which is good for me). So no issues. FWIW, I have Google wifi Mesh in my home with 4 access points and everything is on wifi. It took around 5-10 minutes to update and restart all the speakers. I have taken my Stage offline (in storage for now) so that is the only one not updated.

No audio dropouts and no issues with joining speakers etc. So overall successful for me (unlike the update to my Sony TV (Android 9) which eliminated the ability to turn the TV off from a connected HDMI device and reduced HDR brightness GRRRRRR - hate Sony)

B&O in my life 😊: 

 

  • Beolab 8002 + Beolab 2 + Beosound Core with Essence Remote (Office)
  • Beolab 6000 + Beolab 11 + Beosound Core with Essence Remote (Bedroom)
  • Beoplay A9 Mk2 (Living Room)
  • Beosound 1 with wireless dock (Portable)
  • Beosound Balance (Dining)
  • Beoplay H95 (Focused listening, travel)
  • Beoplay H9 (3rd gen) (retired)
  • Beoplay P6 (Portable)
  • Beotime wall clock (hallway entrance)
  • BMW X5 50i with B&O Audio Package (Commute/drive)

 

 

 

Hiort
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Hiort replied on Thu, Nov 26 2020 8:40 AM

Hiort:

mbolo01:

They cannot roll-back a particular device, but they can provide you the file that you'll use to update the M5 from a browser

Great. Thanks. 

I will chase them.

I have received reply on my request that they provide me with the earlier firmware that worked and that Im willing to do the update if they can provide the file for me.

"Please note that we are unfortunately not able to simply roll back your M5's firmware to 1.22.38751.68306899, this might cause a bigger problem to your M5 instead of fixing it, we kindly ask for you patience until the next firmware release, it should be able to resolve this situation with your M5. "

Possibly this has to do with the new "streaming engine", making a rollback impossible.

So right now I have a M5 that I cannot use. Frustrating, but the good thing is that they admit that it is a bug.

/C


 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Thu, Nov 26 2020 9:26 AM

Hiort:
this might cause a bigger problem to your M5 instead of fixing it,

So funny .... which means that people that are not configured for automatic updates, nor have manually updated their M5 are in BIG TROUBLE !!! waw, scary !!! I updated my M5 several days after my other products and it was working (well) as before during this period

I fortunately don't have the message you have but I have had one issue so far, related or not to the update, it is hard to say as I think I already had similar case:

As usual, I pressed the M5 top to join the Core playing an Airplay source. No sound. Looking at the B&O App, the M5 had effectively joined the Core but no sound coming out the speaker. Playing with the hard & soft volume control had no effect. Going to another source like Deezer, DLNA or TuneIn was not successful either ...... up to a point sound finally came out the speaker without the need to restart it.

Looking at the logs, the M5 had a FPS crash and the FPS module restarted. Case raised, logs sent, I'll keep an eye on this.

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Thu, Nov 26 2020 12:24 PM

mbolo01:

I fortunately don't have the message you have but I have had one issue so far, related or not to the update, it is hard to say as I think I already had similar case:

As usual, I pressed the M5 top to join the Core playing an Airplay source. No sound. Looking at the B&O App, the M5 had effectively joined the Core but no sound coming out the speaker. Playing with the hard & soft volume control had no effect. Going to another source like Deezer, DLNA or TuneIn was not successful either ...... up to a point sound finally came out the speaker without the need to restart it.

Looking at the logs, the M5 had a FPS crash and the FPS module restarted. Case raised, logs sent, I'll keep an eye on this.

Just had similar experience on my A6. Played Deezer source on my A6, expanded to M3 and BS1. Suddenly sound stopped. Looked in the app and everything looked normal but volume sliders did not have any effect.

When checked in "Critical Events" log around the time problems occured:

  • 26. 11. 2020 13:00:11
    Authentication server unreachable, stopping Google Cast!
  • 26. 11. 2020 12:59:04
    FPS stopped responding, restarting
  • 26. 11. 2020 12:48:37
    FPS stopped responding, restarting
  • 26. 11. 2020 12:27:01
    Authentication server unreachable, stopping Google Cast!

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Thu, Nov 26 2020 2:42 PM
Welcome on board !

Where did the FPS issue occurred ? On the A6 i guess as music stopped for every joined devices.

Have you raised a case?

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Thu, Nov 26 2020 4:14 PM

mbolo01:
Welcome on board !

Where did the FPS issue occurred ? On the A6 i guess as music stopped for every joined devices.

Have you raised a case?

Yes. The logg was from the A6.

I have raised a case through the app.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Thu, Nov 26 2020 8:01 PM

Hiort:
I have raised a case through the app.

FYI: At least for me, raising cases through the app does not work. While the process seems to complete OK with the App, B&O never receives my cases, so I'm now using the web support contact route, B&O seems to be aware of the App issue for raising cases and told me a fix will be available in future release ...

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Fri, Nov 27 2020 12:22 PM

mbolo01:

Hiort:
I have raised a case through the app.

FYI: At least for me, raising cases through the app does not work. While the process seems to complete OK with the App, B&O never receives my cases, so I'm now using the web support contact route, B&O seems to be aware of the App issue for raising cases and told me a fix will be available in future release ...

Thanks for bringing this up. I have now entered the new issue via web support.

Coming back to my M5 problem, I got more feedback:

"It appears to be an issue that appeared at that time that seems to be impacting certain customers. Whether this was introduced by the firmware update in question or a different factor outside of our ecosystem is still under investigation by our software development team though considering the overally rarity of the issue it would appear to not have been the firmware update itself. In either case, though, our software team is working on an update to resolve this issue to ensure your speaker returns to proper functionality."

 


 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Mon, Dec 7 2020 9:28 PM
Received confirmation from B&O that the FPS issue is acknowledged and under investigation.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Hiort
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Hiort replied on Tue, Dec 29 2020 2:43 PM
Just got the following message from B&O support regarding my registered ticket:

“We have been informed by our technical specialists, that a new software update for Beoplay M5 should be released in the beginning of the new year. We do not have an exact date yet.”

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

mbolo01
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mbolo01 replied on Tue, Dec 29 2020 5:44 PM

Hiort:
Just got the following message from B&O support regarding my registered ticket:

Thanks for the update!

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

TenaciousC
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"Certain customers" Angry

I really don't think this is an issue related to only a small amount of users, got the same issue with my 2 M5s, basically making them unusable for me.

Network itself seems fine, I'm running a meh network and have exceptional good performance everywhere, the device itself confirms this

Verbindingsstatus connected
Signaalsterkte excellent

I really don't understand how a premium brand can go so lightly over a total function breaking issues like this

/edit 07/02/2021: I notice i'm actually on a neer FW than stated by the topic starter, I'm on 1.24.41628.167401182

 

My logs are also full with these:

12. 1. 2021 23:59:43

* Authentication server unreachable, stopping Google Cast!

12. 1. 2021 23:21:08

* Network state: down

12. 1. 2021 23:16:33

* Network state: down

12. 1. 2021 23:15:40

* Authentication server unreachable, stopping Google Cast!

12. 1. 2021 23:15:37

* Deezer: Login failed - error(name='Error: Service Unavailable', message='Can't connect to Deezer services')

12. 1. 2021 23:15:36

* on_getDeezerToken: Can't get data from Deezer service, status: 1, code: 0

12. 1. 2021 23:15:23

* Network state: down

12. 1. 2021 23:14:38

* Authentication server unreachable, stopping Google Cast!

colmane
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colmane replied on Sat, Jan 22 2022 9:46 AM

Did the tech send you any m5 firmware update files in the end? if so , can you share please? THX

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