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This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022

 

Not able to update BV11

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Skaler
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Skaler Posted: Mon, Jan 24 2022 9:01 PM

Hi, I’m trying to update my bv11. The software-version is 0.0.0.0. I have connected it to wifi, and it says connected. When I try to update via internet, i got a message that reads «error contacting the internet service» I have tried using cable and iphonesharing. I got the same message. Any ideas?

Hiort
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Hiort replied on Tue, Jan 25 2022 9:28 AM

Have you had a software version stated before?

Can you try a factory reset?

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Skaler
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Skaler replied on Tue, Jan 25 2022 10:06 AM

I have tried factory-reset, but I dont know if there have been another software on it. 

Aussie Michael
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Aussie Michael replied on Tue, Jan 25 2022 11:20 AM
When you tried a factory reset did you do it by changing the location to a different country first then back?

I found that this was the mode to reset the TV properly.

The BV-11 and the Avant are the same Video Engine / Chassis generation.
Skaler
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Skaler replied on Tue, Jan 25 2022 4:13 PM

Thanks, tried to change it to another and back, same error both times.

Millemissen
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Millemissen replied on Tue, Jan 25 2022 4:44 PM

In that case, please try contacting support or your dealer - you should be able to get the latest sw to install from a USB stick.

 

MM

There is a tv - and there is a BV

Skaler
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Skaler replied on Wed, Jan 26 2022 5:47 AM

B&O already sent it to me, but the TV cant find it. Is it correct that it should be a .bin-file? Am I supposed to format the USB in fat-32 and and put this file with bin-ending on the usb, without any folder-structure?

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