ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
I have twice now, over the last three weeks written and email to B&O customer services. I am looking for some help with a BV8 DVB-T module. Sadly no reply has been received from them, even though they give a ref number for the open case.
Ver very poor I am afraid!!!!
Jonnie
One of the reason I almost sold all my B&O 1 year age including: Beovision , 4x Beolab 5, 6x Beolab 8000, and many more....
I still have some B&O( because of my wife ) but I will not buy any other B&O ...
Have you asked your dealer? That would be my first port of call.
Peter
JC:BV8 DVB-T module
Jonnie,
What are your questions regarding the Beovision 8 DVB-T and I will see if I can answer them for you..
Regards Keith....
Hi Peter yes I have. I need to get hold of a module, it is no longer available. Was hoping they may point me towards one or have some stock left. Long shot but and answer would be nice.
Keith Saunders: JC:BV8 DVB-T module Jonnie, What are your questions regarding the Beovision 8 DVB-T and I will see if I can answer them for you..
Hi Keith, not really tech questions as you can see from my reply to Peter.
Thanks for your offer anyway, much appreciated as always!!!
11048437: One of the reason I almost sold all my B&O 1 year age including: Beovision , 4x Beolab 5, 6x Beolab 8000, and many more.... I still have some B&O( because of my wife ) but I will not buy any other B&O ...
This is my point really.
There is absolutely no point having CS support if issues, queries and complaints are not followed trough and answered.
It really leaves a sour taste in the mouth and we are not the only ones who have been ignored.
JC: Hi Peter yes I have. I need to get hold of a module, it is no longer available. Was hoping they may point me towards one or have some stock left. Long shot but and answer would be nice.
These modules are still available, but are different depending on which version of Beovision 8 you are talking about as defined below:-
I hope this helps
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
Hi
It is really easy to blame B&O but it is mostly the fault of the dealer.
I used to ask to several dealers when I need something.I have more chance to have the right answer.
Before complaining directly to this forum and blaming b&o, you 'd better wonder if your dealer is the good one.
4 beolab 5, beolab 9, beolab 10, beolab 5000, beolab 8000 mk2, beolab 6002, beolab 3500, beovision 7 55 mk2, 2 beovision 11 46 mk4, beotime, beosound ouverture, beosound essence, beoplay A8, beomaster 900 RG de luxe and the collection continues...
I.ve got a lot of help from members of this forum as B&O service in Montreal area is soooo poor!
I suppose that B&O is aware that Beoworld is an asset for most B&O enthusiast people!
olvisab:Hi It is really easy to blame B&O but it is mostly the fault of the dealer. I used to ask to several dealers when I need something.I have more chance to have the right answer. Before complaining directly to this forum and blaming b&o, you 'd better wonder if your dealer is the good one. I began my collection 4 years ago with a beomaster 5500...now I can't stop it. beosound 9000 mk3 , beocenter 2 , beosystème 4500 , beolab 3 , beolab 7.4 , beolab 5000 , beolab 6000 , beovision 7.40 mk2 , beovision 5 , beovision av 9000
I'm also not having a good experience with B&O customer service, any advice will be appreciated.
I bought a Beovision Avant 55' and Beolab 18 in France and had it shipped to China by dealer. On unpacking I noticed damage to the pole of the motorized stand which did not occur during shipping but during production. I took a picture and send it to the dealer with a request how to proceed. By now we are already almost a month later. Yesterday I received a lengthy reply in which I could see the email exchange between customer service and the dealer in which they acknowledge the damage but shift responsibility between B&O and the dealer. Comes down to that they request me to send back the pole first after which they will send me a replacement.
But what do they expect me to do with the TV in the meanwhile, (most likely will take over a month), I can't leave the TV where it is without the pole. Most likely will have to go to storage. I call that a lack of customer service for the amount of money you pay for the product. Seems like sending me a new pole is a minor request considering the total value of the set.
I'm happy to add that a suitable solution has been found. Thank you B&O
JC: I need to get hold of a module...
I need to get hold of a module...
I've got one. Well, I've got three! All the same part number. NOS / Boxed and Unused.
Any good to you?
Best take the one, that 9 Lee offers - if it is the right one.
They are no longer available from B&O.
MM
There is a tv - and there is a BV