ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi
We have a Bang & Olufsen Moment, and recently I have noticed a black spot appearing on the screen after it has been on for a while (a couple of hrs), it is slightly smaller than 1 cm in diameter, there is no problem with the screen working as normal when it is there, and it dissapears after the unit has been turned off and allowed to cool.
I am assuming there is a fault developing with the LCD screen?
Any ideas would be gratefully received.
Cheers
Derek
Its not a phone it is a streaming audio system, unless I am missing something?
New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0
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Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.
That sounds plausable, now does anyone know how to get access to the battery?
BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass
BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black
V1 / BL 3 / BS Essence MKII / Beoplay A3 all white
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Headphones / bluetooth speakers / BLC NL-ML / BLGateway
I know…B&O virus has grown on me !
Fansastic:You need a special tool to get the wooden pannel out. Go to a dealer for support.
Does anyone know where I can get the special tool to get the wooden panel out?
hi, you can see it on this video...
https://youtu.be/vK4PC1hsvpM
BS Ouverture, BS 9000, AV 9000, Avant 32 DVD, BV9, BV6-22, BS 5, BS 4500, BS 7000, BC 9500, Beo6, BL Penta, F1000, BLGW, etc....
Many thanks, brilliant video, it looks easy once ive sourced the correct battery.
BEO apparently WILL NOT under any circumstances release a battery to me, they will only supply to a recognised service engineer to fit at great expense when the job only takes a couple of minutes.
Does anyone know where I can source a replacement battery please?
https://www.ebay.com/itm/154204053763#shpCntId
Allthough not exactly cheap.
You might also check with Sound Affair, who seem to sell at least a few spare parts. I have used them a couple of times for replacement BL6000 woofers. Very helpful people.
https://sound-affair.com/bang-and-olufsen-product/beolab-6000-speaker-replacements/
Sources: 2x Beosound Moment • 4x Beosound Essence Mk II Speakers: 3x Beolab 8000 • 2x Beolab 6000 • 2x Beolab 3 • 3x Beolab 2 Integrated: 1x Beosound 2 • 1x Beosound Level • 4x BeoPlay M5 • 1x BeoPlay A6 Control: 16x* Essence Remote • 1x Beoremote Halo
* Yes, really! 🤦♂️
Thought I would give an update to the "Black Spot" issue we had.
I spoke to B & O in Denmark, who flatly refused to supply me a battery, but would only supply to thier registered engineer the total cost would be around £180.
I fitted the new battery (2 minutes work) and it powered up fine, except the volume wheel and on/off button would not respond, they worked fine using the app on my phone.
After allowing the battery to charge until 85% I did a factory reset, now everything is working as normal. below is a link to the companies site where the repalcement battery was obtained if anyone else needs one.
https://www.cellephone.de/en/cellephone-battery-li-polymer-for-bang-olufsen-beosound-moment-replaced-8700112-3100-mah_9138_9543
Thanks for the help in diagnosing this fault.
beoandy:hi, you can see it on this video... https://youtu.be/vK4PC1hsvpM
Seems that this video been blocked for private viewing only; did anyone mirror this video or made capture of the procedure itself how to remove the wooden part?
Thank you for sharing.
To remove the back/wooden piece all you need is a credit/debit card push the card down between the wood and metal frame and gently lever the wood on one of the long sides upwards moving around the side as you do it bit by bit it will come away, there are no wires attached to the wood.
Once removed you will see the battery, which is stuck down with double sided tape which you gently peel away using the same credit/debit card, the electrical connection just pulls out horizontally, in the video they disconnected the single black wire to give access to the battery multiplug, but I just moved the wire out of the way instead.
All in all the battery took about 2 minutes to replace, then a factory reset was needed, but as the new battery was only charged to 57% I let it charge up to about 85% before doing the reset.
Once reset it seems to be working fine and the black spot is not to be seen, as I assume the original battery was starting to bulge against the LCD screen.
I would also recomend that you earth yourself to avoid any static that coiuld harm the moment components.