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BeoPlay M5 ?

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This post has 339 Replies | 9 Followers

Hiort
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Hiort replied on Wed, Mar 8 2017 5:06 PM

Ralf:

 My dealer told me that bass adjustment should come with one of the next updates.(When????? I need it, the toaster in the kitchen  walks like an egyptian)

That will come, but it will be like the settings Beolit 17 has, where you can choose different "styles".

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Puncher
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Puncher replied on Wed, Mar 8 2017 5:17 PM

Ralf:

Latest firmware: no bass or treble adjustment like the A6 has.

No remote control connection possible neither essence or remote One BT

The Beoplay App (iOS) has the stand setup (corner,free,wall) which changes minor bass setting , but not as expected.

 My dealer told me that bass adjustment should come with one of the next updates.(When????? I need it, the toaster in the kitchen  walks like an egyptian)

 

Ralf

 

Why do they insist on selling these things with such a ridiculous bass heavy "default"?? Its so infuriating. The S3 is the same - it's great that you can alter the EQ by selecting different "moods" using the App but these only apply to digital, i.e. Bluetooth streams - the Line Input is left with the unalterable default setting and is therefore all but useless as a feature.

Surely a neutral default would allow all to use the device in all its modes and the cloth-eared could still annoy the neighbours with the "Citroen C3" Mood by using the App!!

 

Ban boring signatures!

mbolo01
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mbolo01 replied on Wed, Mar 8 2017 9:14 PM

Ralf:

The Beoplay App (iOS) has the stand setup (corner,free,wall) which changes minor bass setting , but not as expected.

There is an undocumented feature:

Pressing down and turning left or right the button will  change the station / title,so you need not have to use the app.

Many thanks for those tips!

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

chguillarme
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I confirm there is too much bass !

I bought mine 1 month and a half ago, it's in the bathroom so only used half an hour per day maybe and not loud at all ! Since a few days it begins to make bad cracks on each bass like if it was used full power foreurs since 5 years !

That's not a good sigb if it even can't endorse its default bass settings !

 

Christophe

Beolab 1, Beovision 7-32, Beosound Moment, Beolab 18, Beolab 19, Beoplay A6 Grey, Beoplay A6 Black, Beolit 15, Beoplay H7, Beosound Essence mkII waiting for speakers :)

Chris
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Chris replied on Thu, Mar 9 2017 8:14 PM

Ralf:

There is an undocumented feature:

Pressing down and turning left or right the button will  change the station / title,so you need not have to use the app.

Ralf

Thanks for the tip, but I'm not so handy.... It works as you told us but a too long press/manipulation shuts down everything.  My lovely wife was not so happy when the TV shuts down suddenly... Angry

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Chris
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Chris replied on Thu, Mar 9 2017 8:17 PM

chguillarme:

Since a few days it begins to make bad cracks on each bass like if it was used full power foreurs since 5 years !

That's not a good sigb if it even can't endorse its default bass settings !

 

Christophe

Does it stand on a firm underground?

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Hiort
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Hiort replied on Fri, Mar 10 2017 12:12 PM

Took the plunge and added a M5 to my setup.

Use it on my bedside table. No other multiroom capable B& device matched the interior in the bedroom. Smile

Sound is good for the TuneIN and NAS music collection I mostly play. Have it set as "corner position"  to have the bass reduced a bit. Will try timer and wakeup to some music in the weekend Stick out tongue

Control require some practice. E.g double "tap" to switch source, but I´m sure I will get used to it.

/C

 

 

 

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Chris
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Chris replied on Fri, Mar 10 2017 12:37 PM

Hiort:

Took the plunge and added a M5 to my setup.

Have it set as "corner position"  to have the bass reduced a bit. Will try timer and wakeup to some music in the weekend Stick out tongue

/C

Carefull with the wake-up volume, or you wake up in a "trampoline" Big Smile

Welcome to the owners family.

 

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Hiort
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Hiort replied on Fri, Mar 10 2017 1:51 PM
Chris:

Carefull with the wake-up volume, or you wake up in a "trampoline"

Welcome to the owners family.

Thanks for the advise Smile

Do I set a specific wakeup volume?

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Chris
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Chris replied on Fri, Mar 10 2017 1:59 PM

Depends on how high you want to jump up and down. LaughingLaughing

No serious, I found it a wonderful speaker,, what colour did you buy? I have the natural.

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

egges
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egges replied on Fri, Mar 10 2017 2:05 PM

it will take your standard sound-level, hiort

Wohnzimmer: BeoVision Avant 55", BeoLab 11, 12-2 und 12-3 für 5.1-Sound +  appleTV 4K und Philips BluRay-Player; BeoSound 2, BeoSound 3000 (fast nur noch Deko)////Schlafzimmer: BeoEssence MkII, BeoLab 4000 + Samsung 46"-TV////Büro: BLC NL/ML, BeoSound 35, Thorens TD320MkII, Samsung 32"-TV, WesternDigital 4TB-Server////Bad: BeoLab 2000; alles CAT7 verkabelt////Küche: M5 (drahtlos) plus diverse apple-Geräte (imac, macbook, ipads, iphones, timecapsule, watch)

Hiort
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Hiort replied on Fri, Mar 10 2017 2:54 PM

Chris:

Depends on how high you want to jump up and down. LaughingLaughing

No serious, I found it a wonderful speaker,, what colour did you buy? I have the natural.

Smile  Got the "black". Fits well with the bedroom interior.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Weebyx
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Weebyx replied on Fri, Mar 10 2017 3:13 PM

Hiort:

Chris:

Depends on how high you want to jump up and down. LaughingLaughing

No serious, I found it a wonderful speaker,, what colour did you buy? I have the natural.

Smile  Got the "black". Fits well with the bedroom interior.

Just borrowed one from my dealer, just to check it out and see how it performs. It is for my bedroom. I must say, it sounds great, however I really really really would like to be able to change treble/bass manually, it has way to much bass, even in the corner mode.

And one thing, is it not possible to change the sound setting after it has been set up ? It is just greyed out in my beoplay app.

/Weebyx

Hiort
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Hiort replied on Fri, Mar 10 2017 3:44 PM
I heard that M5 eventually will get the same sound mood settings as Beolit 17.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

chguillarme
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Yes :( Maybe a bad product. It happens sometimes. Not a big issue I will bring it back but if someone from B&O reads this thread : please, let us lower the bass....

Beolab 1, Beovision 7-32, Beosound Moment, Beolab 18, Beolab 19, Beoplay A6 Grey, Beoplay A6 Black, Beolit 15, Beoplay H7, Beosound Essence mkII waiting for speakers :)

chguillarme
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Yes :( Maybe a bad product. It happens sometimes. Not a big issue I will bring it back but if someone from B&O reads this thread : please, let us lower the bass....

Beolab 1, Beovision 7-32, Beosound Moment, Beolab 18, Beolab 19, Beoplay A6 Grey, Beoplay A6 Black, Beolit 15, Beoplay H7, Beosound Essence mkII waiting for speakers :)

Chris
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Chris replied on Tue, Mar 21 2017 2:57 PM

Still on the lookout, and hopefully for the next SW update:

First priority: Would be very happy if I could pair the Essence remote again with the M5...

Second priority: Sound settings...

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Ralf
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Ralf replied on Tue, Mar 21 2017 3:35 PM

Alexa could connect to the M5.

Since my BS 9000 is connected with a BLGW to NL i can control music with Alexa in my main room. 

On my my last party it was impressing all the guests :-)

Ralf

 

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Chris replied on Mon, Apr 3 2017 11:25 AM

Chris:
First priority: Would be very happy if I could pair the Essence remote again with the M5...

After the end of March SW update, it looks B&O added again the possibility to pair a remote.

But as the app says its experimental:

"Please be aware that the remote support is currently experimental and you may experience issues especially in environments with lots of wireless systems and wireless alarms. If you experience issues you may need to reboot your product."

Anyone have tried to pair an Essence remote?

 

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

Hiort
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Hiort replied on Mon, Apr 3 2017 1:22 PM

Chris:

Chris:
First priority: Would be very happy if I could pair the Essence remote again with the M5...

After the end of March SW update, it looks B&O added again the possibility to pair a remote.

But as the app says its experimental:

"Please be aware that the remote support is currently experimental and you may experience issues especially in environments with lots of wireless systems and wireless alarms. If you experience issues you may need to reboot your product."

Anyone have tried to pair an Essence remote?

 

Would be nice to add an Essence remote. I find it a bit fiddly to e.g "double tap" , and also switching  on and of laying in bed Smile

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

daneshpastry
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I'm a bit puzzled that there continues to be no in-app equalization for this device (aside from the wall/corner switch). The bass really is too strong - I hope B&O reads these forums!

talisman
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talisman replied on Wed, Apr 5 2017 11:42 AM

I have   pair an Essence remote to  my Beoplay M5.

It works like clockwork. I am really pleased  SmileBig SmileSmile

Hiort
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Hiort replied on Wed, Apr 5 2017 1:21 PM

talisman:

I have   pair an Essence remote to  my Beoplay M5.

It works like clockwork. I am really pleased  SmileBig SmileSmile

How do you switch source on an Essence remote?

Double tap somewhere?

 

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

talisman
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One klick on the upper part att the filled dot, 12.00 o clock switch source on. A new click 12.00 clock change source. Smile

Hiort
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Hiort replied on Wed, Apr 5 2017 9:33 PM
talisman:

One klick on the upper part att the filled dot, 12.00 o clock switch source on. A new click 12.00 clock change source.

Thanks!

A bit confusing that A6 require single tap, M5 double "tap" as well as BS 1.

And essence remote single "tap"

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

Chris
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Chris replied on Thu, Apr 6 2017 11:13 AM

talisman:

I have   pair an Essence remote to  my Beoplay M5.

It works like clockwork. I am really pleased  SmileBig SmileSmile

That very good news, it was on my wishlist.

Now tone controls, to get rid of that booming bass at low volume's.

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

BeoHut
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BeoHut replied on Thu, Apr 6 2017 10:13 PM
daneshpastry:

I'm a bit puzzled that there continues to be no in-app equalization for this device (aside from the wall/corner switch). The bass really is too strong - I hope B&O reads these forums!

Where can I find the wall/corner switch on the M5?

I cant't find this setting in the BeoMusic app (product settings) or in the BeoSetup app.

Please help me.

Edit: solved. Found it in the BeoPlay app

There are too many apps around now to control the different devices. Just make one dedicated app B&O.

That's why I ordered today a BLGW to make it easier for me. All in one system for my lights (KNX), thermostat and audio/video. Perhaps later this year some blinds. Big Smile
egges
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egges replied on Thu, Apr 6 2017 11:19 PM

it's in the BeoPlay app, BeoHut.

Wohnzimmer: BeoVision Avant 55", BeoLab 11, 12-2 und 12-3 für 5.1-Sound +  appleTV 4K und Philips BluRay-Player; BeoSound 2, BeoSound 3000 (fast nur noch Deko)////Schlafzimmer: BeoEssence MkII, BeoLab 4000 + Samsung 46"-TV////Büro: BLC NL/ML, BeoSound 35, Thorens TD320MkII, Samsung 32"-TV, WesternDigital 4TB-Server////Bad: BeoLab 2000; alles CAT7 verkabelt////Küche: M5 (drahtlos) plus diverse apple-Geräte (imac, macbook, ipads, iphones, timecapsule, watch)

BeoHut
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BeoHut replied on Thu, Apr 6 2017 11:23 PM
egges:

it's in the BeoPlay app, BeoHut.

Wohnzimmer: BeoVision Avant 55", BeoLab 11, 12-2 und 12-3 für 5.1-Sound + amazonFireTV, appleTV (3rd. gen.) und Samsung BluRay-Player; BeoSound 3000 (fast nur noch Deko)////Schlafzimmer: BeoEssence MkII, BeoLab 4000 + Samsung 46"-TV////Büro: BLC NL/ML, BeoSound 35, Thorens TD320MkII, Samsung 32"-TV, WesternDigital 4TB-Server////Bad: BeoLab 2000; alles CAT7 verkabelt////Küche: M5 (drahtlos) plus diverse apple-Geräte (macmini, macbook, ipads, iphones) und als Frühstücksradio gewissermaßen: A6 oxidised brass SE

Found it in the meantime. Just edited my post. Now on the way to a BLGWSmile. Coffee ready in the morning too. Looking forward to it.
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schultwf replied on Tue, Apr 18 2017 1:34 PM

 this is my first B&O product ever  and I have to say upon receiving it yesterday I have been underwhelmed.  I find this sound of the M5 to be very flat and almost muddy out of the box.  you may have already tried this, but utilizing your Spotify equalizer is one way to immediately lower the bass  and for my preferences, increasing the highs. 

 I was definitely frustrated that there were no total controls on downloading the app yesterday, and I must say that the set up complaints that many others have had weee true for me as well ( it read that the update had failed multiple times) 

 

 I ultimately decided to choose the M5 after being able to sample the Sonos 5 in store and feeling these exact feelings about it;  it sounded flat.   The Zeppelin that I sampled it sounded absolutely incredible but I hate the design. The reviews  that I have read to date have been extremely positive, so I am holding out hope that tinkering with the set up and the placement of the speaker today will produce some different results, but I must say it is very disappointing to feel underwhelmed upon purchase of a $600 speaker.  clearly, the tonal adjustments within the app need to be expedited immediately to allow us to push down the bass response, and be able to adjust the equalizer. as it stands, even the A2  I sampled at the Apple store sounded better at the moment  😔

Hiort
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Hiort replied on Tue, Apr 18 2017 3:26 PM
schultwf:

this is my first B&O product ever and I have to say upon receiving it yesterday I have been underwhelmed. I find this sound of the M5 to be very flat and almost muddy out of the box. you may have already tried this, but utilizing your Spotify equalizer is one way to immediately lower the bass and for my preferences, increasing the highs.

I was definitely frustrated that there were no total controls on downloading the app yesterday, and I must say that the set up complaints that many others have had weee true for me as well ( it read that the update had failed multiple times)

I ultimately decided to choose the M5 after being able to sample the Sonos 5 in store and feeling these exact feelings about it; it sounded flat. The Zeppelin that I sampled it sounded absolutely incredible but I hate the design. The reviews that I have read to date have been extremely positive, so I am holding out hope that tinkering with the set up and the placement of the speaker today will produce some different results, but I must say it is very disappointing to feel underwhelmed upon purchase of a $600 speaker. clearly, the tonal adjustments within the app need to be expedited immediately to allow us to push down the bass response, and be able to adjust the equalizer. as it stands, even the A2 I sampled at the Apple store sounded better at the moment 😔

Agree that the bass is the weak spot.

Have you adjusted the placement options in the Beoplay app?

Setting it for corner position takes down the bass a bit.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

schultwf
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schultwf replied on Tue, Apr 18 2017 3:53 PM

Indeed - my ears couldn't detect any significant differences in the overall sound quality for open vs. wall vs. corner, but I did detect the bass decrease.  

I'm certainly going to give the M5 a proper test run, just wish that I didn't have the deflated feeling upon the first test :-)

Does anyone have any experience in with the cross-shop options (Sonos Play 5 or other options?).  I realize of course this is a B&O forum, but just curious if we can all be objective about the other options in this space (i.e., the $500 - $1,000 standalone multi-room / bluetooth speaker market).

I don't consider myself an audiophile, but at the moment, my Vizio Soundbar which was $250 quite frankly has a richness and highs that quite frankly sound much more pleasing to my subjective ears (I tend to be a high treble, low mid, medium base EQ guy) than the M5.  Jacking up the high frequency on Spotify helped but I believe that it's "cleaner" to have your apps play through clean (no EQ adjustment) while having your speaker make the EQ adjustments (thus my desire to quickly have some sort of tonal adjustment through the Beo app)...any luck with reaching out to the app creators on this kinda stuff?!

 

 

Sandyb
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Sandyb replied on Tue, Apr 18 2017 4:04 PM

i think many of the B&O one point speakers are thought to be bass heavy to varying degrees.......the new BeoLit 17 is similar i believe, so this may be common to the BeoPlay speakers, especially the newer ones (guess that's what the market wants?)........their BeoLab active left / right speakers don't have this characteristic, they are much more balanced, and generally fabulous .........anyway, that seems to be the feeling i read on this forum..........that said, the A9 and the newer BeoSound 2, both of which i have are not too strong on bass, though more expensive........

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Duels replied on Tue, Apr 18 2017 5:25 PM
schultwf:

Indeed - my ears couldn't detect any significant differences in the overall sound quality for open vs. wall vs. corner, but I did detect the bass decrease.

My understanding is that it is only meant to adjust the bass.
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Chris replied on Tue, Apr 18 2017 6:59 PM

Duels:
My understanding is that it is only meant to adjust the bass.

That is correct.

Let us wait and see for sound settings, don't forget they brought back the possibility to pair a Essence remote in the March update.

"Believe nothing you read and only half of what you see, let your ears tell you the truth."

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schultwf replied on Tue, Apr 18 2017 7:15 PM

i'll definitely wait it out - helpful to have a good period of time to test and return if desired.

appreciate the responses from the members!

b.

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Ralf replied on Wed, May 3 2017 2:01 PM

Nigthly popping:-)

All my Beoplay devices got a new firmware release this night.

New for the M5 is the selection of the position, you need not to use the BeoplayApp with Bluetooth anymore.

But no direct  treble or bass adjustment. No support for BeoRemote One BT. Minor bugfixing.

Ralf

dhivakar
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dhivakar replied on Wed, May 17 2017 1:41 AM

Hi All,

I am new to the forum. I had also purchased the beoplay m5 and noticed heavy bass. Had written to the beoplay customer care and looks like they are working on tone touch settings. Below is the email from customer support.

Subject

Will there be future updates to beoplay m5 to support tone touch settings.

Response By Email (Saul Quezada) (15/05/2017 04.33 PM)
Hello Dhivakar,
 
Currently we do not have the ability to lower the bass, until we release an update for the product. Right now we are working on implementing this feature - awaiting support for ToneTouch in an upcoming software release. Your speaker will automatically update once this software is release, via the BeoPlay App.
 
Only options we have is the Wall, Corner, and Free position.
 
 
Kind regards,
Saul Quezada | Product Support 
 
 

Bang & Olufsen America | 200 Tri-State International Drive – Suite 525 | Lincolnshire, IL 60069 | USA
www.bang-olufsen.comwww.beoplay.com

 
Customer By CSS Email (Dhivakar Chandrasekaran) (11/05/2017 06.30 PM)
Is there any other way to reduce the bass or will there bean update to beoplay m5 to reduce the bass.
Waiting for your response..
Thanks,
Dhivakar

On Thursday, May 11, 2017, Dhivakar C <c.dhivakar@gmail.com> wrote:


--
Thanks 
Dhivakar Chandrasekaran
Mobile: (502) 296-1056 | Email: c.dhivakar@gmail.com 
Customer By CSS Email (Dhivakar Chandrasekaran) (11/05/2017 03.45 PM)
Hi,
Thanks you for the quick response. I ask this because beoplay m5 out of the box has more bass and even the position changes of wall, corner do not reduce it enough. So the tone setting option would be of great help and would help me to invest in this product. 
Thanks,
Dhivakar 

--
Thanks 
Dhivakar Chandrasekaran
Mobile: (502) 296-1056 | Email: c.dhivakar@gmail.com 
Response By Email (Thomas Roswalld Andersen) (11/05/2017 10.25 AM)
Hello,
 
Thank you for contacting Bang & Olufsen Customer Service regarding BeoPlay M5.
 
Right now we're not working on implementing this, but you feedback have been noted, so that the development department have it for further consideration.
 
Have a nice day.
 
Kind regards,
Thomas Roswalld Andersen (Mr) | Customer Service
 
 
 
Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark
www.bang-olufsen.comwww.beoplay.com
 
 
Auto-Response By (Administrator) (10/05/2017 04.16 PM)
The following answers might help you immediately. (Answers open in a separate window.)
Answer Link: Is my Beoplay A6/Beoplay M5 software updated automatically?
Answer Link: How do I know if my B&O PLAY product is updated with the latest software?
Customer By CSS Web (Dhivakar Chandrasekaran) (10/05/2017 04.16 PM)
Will there be future updates to beoplay m5 to support tone touch settings.

 

 

 

dhivakar
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dhivakar replied on Wed, May 17 2017 1:41 AM

Hi All,

I am new to the forum. I had also purchased the beoplay m5 and noticed heavy bass. Had written to the beoplay customer care and looks like they are working on tone touch settings. Below is the email from customer support.

Subject

Will there be future updates to beoplay m5 to support tone touch settings.

Response By Email (Saul Quezada) (15/05/2017 04.33 PM)
Hello Dhivakar,
 
Currently we do not have the ability to lower the bass, until we release an update for the product. Right now we are working on implementing this feature - awaiting support for ToneTouch in an upcoming software release. Your speaker will automatically update once this software is release, via the BeoPlay App.
 
Only options we have is the Wall, Corner, and Free position.
 
 
Kind regards,
Saul Quezada | Product Support 
 
 

Bang & Olufsen America | 200 Tri-State International Drive – Suite 525 | Lincolnshire, IL 60069 | USA
www.bang-olufsen.comwww.beoplay.com

 
Customer By CSS Email (Dhivakar Chandrasekaran) (11/05/2017 06.30 PM)
Is there any other way to reduce the bass or will there bean update to beoplay m5 to reduce the bass.
Waiting for your response..
Thanks,
Dhivakar

On Thursday, May 11, 2017, Dhivakar C <c.dhivakar@gmail.com> wrote:


--
Thanks 
Dhivakar Chandrasekaran
Mobile: (502) 296-1056 | Email: c.dhivakar@gmail.com 
Customer By CSS Email (Dhivakar Chandrasekaran) (11/05/2017 03.45 PM)
Hi,
Thanks you for the quick response. I ask this because beoplay m5 out of the box has more bass and even the position changes of wall, corner do not reduce it enough. So the tone setting option would be of great help and would help me to invest in this product. 
Thanks,
Dhivakar 

--
Thanks 
Dhivakar Chandrasekaran
Mobile: (502) 296-1056 | Email: c.dhivakar@gmail.com 
Response By Email (Thomas Roswalld Andersen) (11/05/2017 10.25 AM)
Hello,
 
Thank you for contacting Bang & Olufsen Customer Service regarding BeoPlay M5.
 
Right now we're not working on implementing this, but you feedback have been noted, so that the development department have it for further consideration.
 
Have a nice day.
 
Kind regards,
Thomas Roswalld Andersen (Mr) | Customer Service
 
 
 
Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark
www.bang-olufsen.comwww.beoplay.com
 
 
Auto-Response By (Administrator) (10/05/2017 04.16 PM)
The following answers might help you immediately. (Answers open in a separate window.)
Answer Link: Is my Beoplay A6/Beoplay M5 software updated automatically?
Answer Link: How do I know if my B&O PLAY product is updated with the latest software?
Customer By CSS Web (Dhivakar Chandrasekaran) (10/05/2017 04.16 PM)
Will there be future updates to beoplay m5 to support tone touch settings.

 

 

 

dhivakar
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Posts 4
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Bronze Member
dhivakar replied on Wed, May 17 2017 1:41 AM

Hi All,

I am new to the forum. I had also purchased the beoplay m5 and noticed heavy bass. Had written to the beoplay customer care and looks like they are working on tone touch settings. Below is the email from customer support.

Subject

Will there be future updates to beoplay m5 to support tone touch settings.

Response By Email (Saul Quezada) (15/05/2017 04.33 PM)
Hello Dhivakar,
 
Currently we do not have the ability to lower the bass, until we release an update for the product. Right now we are working on implementing this feature - awaiting support for ToneTouch in an upcoming software release. Your speaker will automatically update once this software is release, via the BeoPlay App.
 
Only options we have is the Wall, Corner, and Free position.
 
 
Kind regards,
Saul Quezada | Product Support 
 
 

Bang & Olufsen America | 200 Tri-State International Drive – Suite 525 | Lincolnshire, IL 60069 | USA
www.bang-olufsen.comwww.beoplay.com

 
Customer By CSS Email (Dhivakar Chandrasekaran) (11/05/2017 06.30 PM)
Is there any other way to reduce the bass or will there bean update to beoplay m5 to reduce the bass.
Waiting for your response..
Thanks,
Dhivakar

On Thursday, May 11, 2017, Dhivakar C <c.dhivakar@gmail.com> wrote:


--
Thanks 
Dhivakar Chandrasekaran
Mobile: (502) 296-1056 | Email: c.dhivakar@gmail.com 
Customer By CSS Email (Dhivakar Chandrasekaran) (11/05/2017 03.45 PM)
Hi,
Thanks you for the quick response. I ask this because beoplay m5 out of the box has more bass and even the position changes of wall, corner do not reduce it enough. So the tone setting option would be of great help and would help me to invest in this product. 
Thanks,
Dhivakar 

--
Thanks 
Dhivakar Chandrasekaran
Mobile: (502) 296-1056 | Email: c.dhivakar@gmail.com 
Response By Email (Thomas Roswalld Andersen) (11/05/2017 10.25 AM)
Hello,
 
Thank you for contacting Bang & Olufsen Customer Service regarding BeoPlay M5.
 
Right now we're not working on implementing this, but you feedback have been noted, so that the development department have it for further consideration.
 
Have a nice day.
 
Kind regards,
Thomas Roswalld Andersen (Mr) | Customer Service
 
 
 
Bang & Olufsen A/S | Peter Bangs Vej 15 | DK-7600 Struer | Denmark
www.bang-olufsen.comwww.beoplay.com
 
 
Auto-Response By (Administrator) (10/05/2017 04.16 PM)
The following answers might help you immediately. (Answers open in a separate window.)
Answer Link: Is my Beoplay A6/Beoplay M5 software updated automatically?
Answer Link: How do I know if my B&O PLAY product is updated with the latest software?
Customer By CSS Web (Dhivakar Chandrasekaran) (10/05/2017 04.16 PM)
Will there be future updates to beoplay m5 to support tone touch settings.

 

 

 

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