ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi guys,
The following have I sent to Customer support regarding the software bug that some of us has encountered with the new sw 3.0.0.0527:
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Hi,
I have encountered a serious softwarebug in the newly released software for Beolab 50 (3.0.0.0527).
My setup:Beovision Eclipse connected with Powerlink-cable to Beolab 50 as front speakers in a 5.0-setup. Serialnumber for MASTER-speaker: xxxxxxxxx
Symptom:- Bass has dissapeared when playing speakers in WIDE-beam (No lower or upper bass response at all)- NARROW-beam is unaffected from this software bug (Narrow beam works as it should)
Description:
The 19th of october I updated my BL 50 from sw 2.3.4.7045 to the new sw 3.0.0.0527. When I started to play music directly after this update they played very well and sounded very good with nice BASS-performance as always.
I have read some of your instructions for Installation of Beolab 50 and this instruction says that after You have updated the BL50 with a new software You should also factoryreset the speakers and make a powercycle after this factory reset.
I did both a factoryreset and a powercyckle after the update. After this factory reset and powercycle all the BASS performance and BASS response (both sub-bass and upper bass) has dissapeard. I use the same ARC calibrations with this new software as I did with the old software. The fault is just happening when playing in WIDE-beam. Narrow beam sounds perfect and is unaffected.
I have found out that IF i go into the BL50 WEB-UI and enter the menu for Latency and change the latency from "Auto" to "Low" the Bass is coming back with almost to much Bass response.
Summery: There is some wrong with the new software for BL50 regarding Bass response in WIDE-beam combined with AUTO/HIGH latency. NO BASS at all in this configuration.
Please send this bug-report to your software department for Beolab 50/90. Please also get back to me and inform me about progress regarding this issue.
/Martin
NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5
Beolab 28s Beolab 9s Beolab 12-3s Beolab 1s Beolab 6000s 2 pairs Beolab 4000s Beovision 7-55 Beovision 10-40 Beoplay V1 32 inch Beovision Avant 32 inch Beosound 1 (CD player) Beosound 3000 Beosound 5 Core Essence MKII Beoplay M5
Hi Raslaw,
I think you are right about that. Dont do factory reset.
I hope to get some respons from B&O-support soon. I will inform You all when I have something back from the support.
Hej Martin.
I think we are on the same wavelength? I have owned BL50 for 18 months and it has been a bitter battle all along. I have questioned ownership many times.
BUT... I for the first time, maybe seeing a break?
The update to .527 has proved to be a saga in itself but now I may be seeing a stable platform for once. Dear God I do hope so? Additionally they have never sounded better.
So if you bail out you must choose your time? Perhaps now is the worst time as I have ever felt more positive about these monsters? BL20??? No No No!
Give it more time?
Hi Beophile7,
Maybe you are right about not getting rid of BL50. But I and some other guys on this forum have big problems wit this new software as you might have seen in this thread. Dont do a factory reset of the speakars. If you do that you will loose all the nice sound from the speakers (No Bass at all in Wide beam mode).
So problems still follows this speakers even with the new software .0527.
Hi Mikipidia,
Do you get any respons from your dealer regarding our issue with the new software 3.0.0.0527?
Best Regards
Martin
New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0
Mikipedia on YouTube: https://www.youtube.com/c/Mikipedia
Mikipedi4 on Twitch: https://www.twitch.tv/mikipedi4
Mikipedia on Intagram: https://www.instagram.com/mikipedi4/
Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.
It sounds good that they (B&O) are aware of the problem and working on it. I hope they have a fix soon.
I have not got any respons from B&O support and my dealer has not got any respons from B&O either.
I hope they fix it soon.
One more thing: I someone want a rollback to 2.3.4.7045 B&O have made a rollback software called 3.1.0.7045 which IS the 2.3.4..xxx software but to roll back with update thru ethernet they must make a software that is "higher" than the software which is in the speaker right now. I have had this rollback before when I tried a Beta-sw for 3.0.xxxx. That Beta-sw was not good at all and I requested a rollback and got 3.1.0.7045. After this rollback the speakers showed 2.3.4.7045 in some way so the rollback is possible without USB-stick.
Mikipidia:Found where it is, there is an issue with beam control and room compensation and I’ve let them know. The issue is that as soon as you have any mic measurement set and you set the beam control to “wide” it kills all the bass. All my modes have different measurements and as soon as I change the beam from narrow to wide, the bass is gone. So for now a quick fix is to set all your presets to narrow beam. It has nothing to do with latency as we’ve tried it all different ways and as long as the beam is set to narrow it’s all fine and sounds like it’s supposed to sound. I’ve let all the people i could know 🤞 New: Beovision Harmony, Beolab 50's, Beolab 18's, Beolab 17's, Beolab 3's, Beosound 9000 mk3, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay H4 gen 2, Beoplay E8 3.0 Mikipedia on YouTube (finally ) https://www.youtube.com/c/Mikipedia Old: Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.
Beovision 7-55 MK1 red, Beolab 10 red. Beolab 50, all black. Beolab 17 broken ice. Beolab transmitter. Apple tv4 and apple express 2.
Esax:They should have shiped out the old software imidietly instead of having a bunch of pissed of customers.
Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, BeoSound Core, BeoSound 9000, BeoSound Century, BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, BeoVision Eclipse Gen 2 55", BeoPlay V1-40, BeoCom 6000 and so much else :)
Hi
Today I got a new corrected sw 3.0.0.0606.
This is a fix so everything works as it should. If you get this sw you must do a factory reset (no reset of the ARC calibrations).
I am just now enjoying my speakers
Have a nice weekend.
Martin:Hi Today I got a new corrected sw 3.0.0.0606. This is a fix so everything works as it should. If you get this sw you must do a factory reset (no reset of the ARC calibrations). I am just now enjoying my speakers Have a nice weekend. /Martin Beovision Eclipse 65 with floorstand (from STB Brackets), New! Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K.
Michael:I don't think most customers is pissed off. I believe most customers are enjoying their speakers and don't even know that they do update every now and then. But the more technical interested customer is another thing, and here we have to understand B&O is a small company with limited resources. They probably have their staff working on development for many products at once and doing switft changes for customers isn't easy and has to pass through quality control, testing, group meetings and so on. The more we press the more we get stressed software that causes issues and unexpected problems. This is the result of rushing and having to deliver to "pissed off customers". If they get more time to test and evaluate Im sure the end result will be better. And all in all - these problems are software based and can therefore be remedied. The only thing I want to add, if B&O reads, is that it should be possible to download the calibration data so that it can be backed up. At least I don't know of such a feature and that would make any factory resets and re-install of calibration data easier. Have a nice weekend guys, I will enjoy my speakers and I hope the issues some of you are experiencing will go away. Beolab 50, Beolab 20, Beolab 8000 x 2, Beolab 4000 x 2, BeoSound Core, BeoSound 9000, BeoSound Century, BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9i, BeoPlay H6, EarSet 3i, BeoVision Avant 55, BeoPlay V1-40, BeoCom 6000 and so much else :)
Hi Michael
The sw update was over the air. It was my dealer who contacted BO and a couple of days later there was a uppdate to make (today!).
Hi Michael,
Did You get the corrected BL50 software 3.0.0.0606?
Martin:Hi Michael, Did You get the corrected BL50 software 3.0.0.0606? Best Regards Martin Beovision Eclipse 65 with floorstand (from STB Brackets), New! Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K.
Nice pictures
But not an ideal placement situation in Your livingroom. I would suggest getting an sound pressure level meter (decibel-meter) instead of the TV:s inbuilt automatic calibration system. I use that kind of soundlevel meter and get exact measurements and result.
When looking at your pictores You dont have so much options how to place your BL50 in the room. I think I would place the left speaker on the right of the door instead of the left of the door (as you have it now). Then you have a better "triangle" with the speakers and the sofa.
Just my thougts.
Martin:Hi Michael, Nice pictures But not an ideal placement situation in Your livingroom. I would suggest getting an sound pressure level meter (decibel-meter) instead of the TV:s inbuilt automatic calibration system. I use that kind of soundlevel meter and get exact measurements and result. When looking at your pictores You dont have so much options how to place your BL50 in the room. I think I would place the left speaker on the right of the door instead of the left of the door (as you have it now). Then you have a better "triangle" with the speakers and the sofa. Just my thougts. /Martin Beovision Eclipse 65 with floorstand (from STB Brackets), New! Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K.
Michael:Nope! Trying to talk with BeoCare is like peeing in the wind. Without hands.. I can’t believe how their support has gone down so much! You get to talk to someone who obviously know nothing about B&O every time and then they send the information on to someone else. Then trying to come back with almost ludicrous replies as they don’t understand. I am waiting and waiting and we’ll see but for now it’s ok sound wise. I yesterday moved one of my speakers as it was a bit in the way. Now it’s a bit far but I believe it’s better all around as sound is fuller in the room and they should be able to compensate for the placement right? I have ordered the mic and will be interesting to see how it affects the sound. I used the tv to measure distance and it’s set appropriately for now. Seems ok. Imaging is ok as well. Only one db differens between the two fronts. Opinions? Beolab 50, Beolab 20, Beolab 8000 x 2, Beolab 4000 x 2, BeoSound Core, BeoSound 9000, BeoSound Century, BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9i, BeoPlay H6, EarSet 3i, BeoVision Avant 55, BeoPlay V1-40, BeoCom 6000 and so much else :)
New software released for Beolab 50 (3.0.0.0616).
Have anyone else got it?
I am just installing it. I hope no new bugs............
No, still on 2.3.4.7045 here and "no update available" for both my Lab 90s and 50s.
3.0.0.616 is the newest one, seams to be working just fine on my BL50’s. peter
Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW
gysse2004:3.0.0.616 is the newest one, seams to be working just fine on my BL50’s. peter Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW
I have tone control, so not probably not software related
Also no sync problems, in auto
gysse2004:I have tone control, so not probably not software related Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW
Sorry, I’m using Wisa
gysse2004:Sorry, I’m using Wisa Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW
Oh, they don’t work unless they are connected with DPL cables. I had them connected with powerlink, but I like the sound better with wisa. peter
Mikipidia:I have no latency issues at all, set to auto and cat7 all the way New: Beovision Harmony, Beolab 50's, Beolab 18's, Beolab 17's, Beolab 3's, Beosound 9000 mk3, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay H4 gen 2, Beoplay E8 3.0 Mikipedia on YouTube (finally ) https://www.youtube.com/c/Mikipedia Old: Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.
gysse2004:Oh, they don’t work unless they are connected with DPL cables. I had them connected with powerlink, but I like the sound better with wisa. peter Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW
My Lab 90s (which are wired into my router) now recognise that the new software is available, but when I try to download it I get an error message. My Lab 50s (which are connected wirelessly) cannot even connect with the server, though app control works fine.
I've asked Geoff whether he could kindly email the new software to me, so I can install it via USB.
Otherwise, I don't think I'm destined to get this!